Grampian Court Care Home

Grampian Drive, Peterlee SR8 2LR
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9.9 211 Reviews
  • Grampian Court Care Home, Peterlee
Grampian Court Care Home, situated in the friendly town of Peterlee, supports older people to lead their best lives with personalised residential and residential dementia care.

This warm, welcoming home offers a choice of several comfortable sitting rooms and dining areas, as well as its own hair and beauty salon and café. The lovely landscaped garden, which is looked after by residents and is a great place to relax in the warmer weather.

The catering team at Grampian Court understands the nutritional needs of older people and creates delicious meals which can be enjoyed in the spacious dining areas which provide a welcoming space to enjoy meals with fellow residents, or family and friends.

From care assistants to wellbeing coordinators and chefs, each and every member of the professional care team is there to support residents as they settle in to life at the home. They take time to learn about each resident’s hobbies and interests to design a comprehensive activity programme with something for everyone to enjoy. So whether they prefer enjoying some peace and quiet, engaging with the enriching activities programme or spending time with the Peterlee community, residents are supported to continue to enjoy the things they love most.

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Care Provided by Grampian Court Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Emma Brown (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • A large car park is located at the rear of the building for relatives, friends and guests.


Grampian Court Care Home Reviews (211)

Total of 211, showing 41-60
9.9

Grampian Court Care Home has a Review Score of 9.9 (9.858) out of 10, based on 28 reviews in the last 2 years. Over all time Grampian Court Care Home has 211 reviews.

Overall Experience

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Review from Helen B (Niece of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were asked if we would like to join quiz night with my auntie. We had a wonderful night. I was made very welcome, all the staff are so helpful and nothing is a bother. Good company, music, quiz, a drink and snacks.

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Review from Brian W (Son of Resident) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been very unwell recently however the care from all the staff has been brilliant during their difficult times. We are very pleased we chose Grampian Court for Mam. Thank you.

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Review from J N (Daughter of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Mam being at Grampian Court. The staff are friendly and helpful and the home is lovely and clean. No problems at all. Great to see Mam joining in activities.

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Review from I B (Son of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent job keeping the residents safe and well during the pandemic. Good care to my mother throughout.

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Review from K R (Son of Resident) published on 19 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant and relaxing home. Very friendly staff. Very helpful. Very happy my mam is in here.

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Review from S L (Grandson of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home. Friendly/polite and very professional.

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Review from A S (Daughter-in-law of Resident) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with all care and support my father-in-law is getting and has had. All staff are amazing with kindness and love.

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Review from P S (Son of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class considering the times we are living in/experiencing. Staff always pleasant. Entertainment and wellbeing is top-notch.

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Review from Elaine D (Daughter of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam was admitted during the pandemic. My answers are based on our interaction with staff and observing staff with mam and how they speak about mam. We appreciate how the staff have supported mam to settle in during a very difficult time and their efforts to keep her safe.

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Review from K L (Daughter-in-law of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, all staff 100%

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Review from Shirley T (Daughter of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam received wonderful care from all the staff here. Every single one of them are really caring and compassionate. Although it was hard not being able to visit during COVID-19 I wasn’t concerned at all as I knew Mam was receiving first-class care. All staff work really hard in order to maintain the
high quality of care but they still have a smile and joke with the residents. I can’t thank them enough, especially Mam's last days. So lovely for them all to come outside and say a final farewell to Mam lining the road each side.

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Review from V B (Wife of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is top of the tree.
Staff are great with everyone.
I would recommend this home to anyone.

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Review from J S (Daughter of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Grampian Court Care Home to be, and staff to be very helpful and caring towards my mum. I am now able to get in to see my mum and she is being very well looked after.

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Review from Gordon T (Son of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff fantastic, caring people who really care about the residents. They do a great job looking after my mother.

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Review from Christine F (Daughter of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mother receives here, especially in the recent circumstances of Covid. I am so relieved to be able to trust the staff with her health and care and the fact that they have gone to extreme lengths to keep her safe. The staff provide a lot of extra things to entertain
the residents and it must be more difficult with not being able to have the usual people in. They have provided lots of entertainment, activities to help residents especially with lack of visitors at times.

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Review from Maureen L (Daughter of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care that my dad is receiving at Grampian Court.
The staff are caring and friendly, and nothing is too much trouble.
It is so reassuring that Dad is in such a lovely home during these difficult times.

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Review from J S (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been here 14 months and has been given really good care by all staff, Mam gets attention and mental stimulation that she needs, supervised meals, personal hygiene etc. I have no concerns for her welfare as she is doing well here. Standards in the home are high and staff works hard to achieve
them.

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Review from Denise T (Daughter of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always lovely and friendly. If I could give an extra excellent for activities I would. Thank you to everyone.

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Review from Jennifer D (Granddaughter of Resident) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grampian Court has gone above and beyond to do everything to care for all the residents during this pandemic. As a family, we will be eternally grateful.

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Review from Judith W (Daughter of Resident) published on 16 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

These have been worrying times for families who have been unable to see their loved ones. The manager and her staff keep us informed about how she is doing with telephone updates and photos, which is very reassuring for us. We will be forever grateful for all they have done for my Mum.

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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Grampian Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Grampian Court Care Home is calculated as follows: ( (287 Excellents x 5) + (43 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 332 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grampian Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (14)

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Meet the Team (1)

Emma

Emma Hume

Job Title: Home Manager

“For me, kind care is creating a homely environment where everyone feels respected, comfortable and content.”


As a dedicated healthcare professional, Emma has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked for HC-One for many years, Emma closely shares the company’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Grampian Court.


When asked what she enjoys most about her role, Emma remarked:


“I just love that no two days are ever the same, every day can be a new experience.”


Outside of work, Emma enjoys spending quality time with her two children, family and friends.


If you would like to find out more information about Grampian Court, Emma has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.