Grampian Court Care Home

Grampian Drive, Peterlee SR8 2LR
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Top 20 carehome certificate
9.9 211 Reviews
  • Grampian Court Care Home, Peterlee
Grampian Court Care Home, situated in the friendly town of Peterlee, supports older people to lead their best lives with personalised residential and residential dementia care.

This warm, welcoming home offers a choice of several comfortable sitting rooms and dining areas, as well as its own hair and beauty salon and café. The lovely landscaped garden, which is looked after by residents and is a great place to relax in the warmer weather.

The catering team at Grampian Court understands the nutritional needs of older people and creates delicious meals which can be enjoyed in the spacious dining areas which provide a welcoming space to enjoy meals with fellow residents, or family and friends.

From care assistants to wellbeing coordinators and chefs, each and every member of the professional care team is there to support residents as they settle in to life at the home. They take time to learn about each resident’s hobbies and interests to design a comprehensive activity programme with something for everyone to enjoy. So whether they prefer enjoying some peace and quiet, engaging with the enriching activities programme or spending time with the Peterlee community, residents are supported to continue to enjoy the things they love most.

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Care Provided by Grampian Court Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Emma Brown (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • A large car park is located at the rear of the building for relatives, friends and guests.


Grampian Court Care Home Reviews (211)

Total of 211, showing 121-140
9.9

Grampian Court Care Home has a Review Score of 9.9 (9.858) out of 10, based on 28 reviews in the last 2 years. Over all time Grampian Court Care Home has 211 reviews.

Overall Experience

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Review from Les K (Son of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grampian Court Care Home has provided excellent care for my mother for the past 18 months. I am pleased that Mam is looked after by a confident, friendly, well-trained staff in such a secure, comfortable, warm environment. Recently Mam's 90th birthday was celebrated at Grampian and the staff provided
an excellent buffet that was enjoyed by all friends and relatives.

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Review from Carole R (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam enjoys living at Grampian Court she gets well looked after and is regularly stimulated with activities.
The staff are all very approachable and willing to help with any problems.

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Review from David C (Son of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Clean bright modern home and ample parking for visitors.
The range of events for residents. A hairdresser visits every week and dance aerobics trainer too.

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Review from Sheila M (Niece of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly, family members are made welcome. A record of events with photographs was an excellent idea as aunt had no memory of the activities she has been involved with. Grampian Court is very clean and has a pleasant homely feel with a lovely atmosphere,

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Review from Ann B (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is fantastic. The staff are helpful and kind. My mother thinks the world of her carers. Today I stayed and had lunch with my Mam, it was a lovely experience.

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Review from Jane C (Friend of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always enjoyed a visit here.

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Review from Susan M (Friend of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made welcome and encouraged to join in with the residents activities. Rooms are very tidy but could do with an additional chair for visitors.

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Review from John R (Friend of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is immaculate, the food is excellent (experienced personally). The rooms are superb, facilities superb and care excellent.

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Review from V H (Sister of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering such a happy atmosphere, friendly staff always willing to assist.

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Review from Wendy B (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was extremely well looked after in her time at Grampian Court. The staff were brilliant and couldn't do enough for her and the family. The rooms and common areas are comfortable and welcoming. Our family are so grateful for the support you have given us.

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Review from D L (Friend of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend has been in here for two years. We have been very impressed by the good, friendly atmosphere, by all the staff we have met and the very good care our friend has received.

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Review from J W (Husband of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean and fresh smelling wonderful staff who are caring and respectful excellent bedroom with ensuite. The food is something to die for. Soft drinks and fresh fruit is always available.

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Review from Wendy H (Daughter of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam is in Grampian Court. It is a lovely clean and very modern home. The staff could not be nicer and the food and rooms are excellent.

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Review from Diane C (Daughter of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in Grampian Court Care Home are caring and extremely dedicated. The care which they have given my mam has been exceptional and we could not ask for more. The whole facility is well managed and spotless. The meals are well presented and extremely tasty. Who could ask for more? The rooms are
immaculate and well presented. Overall Grampian Court Care Home and its staff are amazing!! x

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Review from Katie H (Granddaughter of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana is in Grampian Court. It is a lovely, clean and modern home. The staff are great, really friendly and do anything to help.

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Review from Fiona C (Daughter of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Grampian Court (ground floor) are the most superb, dedicated, conscientious, caring and kind people I could possibly wish for to look after my dad. Everyone goes out of their way to make us feel welcome at the home. They give my dad a professional but personal level of care. As for the decor,
food, activities - they are second to none. The entire team has made it so much easier for me and my family to accept our dad is in care. They are the best and we are so grateful.

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Review from S K (Daughter-in-law of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother in Law is very well looked after. Lovely care home with exceptional staff, facilities and comforts. Very happy for her to be living in Grampian Court Care Home, Peterlee.

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Review from O W (Daughter of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy living in Grampian Court. The staff treat her with dignity and care for her needs.

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Review from Angela T (Daughter-in-law of Resident) published on 27 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is 93 years old and following 2 serious operations, went into Grampian Court as a temporary resident whilst he recovered. Prior to his operations, he lived on his own and was very independent.
The care, support, encouragement and kindness he was shown by all the staff at Grampian
Court was amazing. They always went beyond what was requested without being patronising. They allowed him to be as independent as he wanted but helped him be realistic. They were "family" not carers.

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Review from K S (Friend of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is scrupulously clean. Staff are friendly and caring. My friend is treated respectfully with dignity and is listened to. The meals are very good and arranged nicely on the plate. My friend is very satisfied with her care and so am I.

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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Grampian Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Grampian Court Care Home is calculated as follows: ( (287 Excellents x 5) + (43 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 332 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grampian Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (1)

Emma

Emma Hume

Job Title: Home Manager

“For me, kind care is creating a homely environment where everyone feels respected, comfortable and content.”


As a dedicated healthcare professional, Emma has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked for HC-One for many years, Emma closely shares the company’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Grampian Court.


When asked what she enjoys most about her role, Emma remarked:


“I just love that no two days are ever the same, every day can be a new experience.”


Outside of work, Emma enjoys spending quality time with her two children, family and friends.


If you would like to find out more information about Grampian Court, Emma has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.