Grampian Court Care Home

Grampian Drive, Peterlee SR8 2LR
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9.9 211 Reviews
  • Grampian Court Care Home, Peterlee
Grampian Court Care Home, situated in the friendly town of Peterlee, supports older people to lead their best lives with personalised residential and residential dementia care.

This warm, welcoming home offers a choice of several comfortable sitting rooms and dining areas, as well as its own hair and beauty salon and café. The lovely landscaped garden, which is looked after by residents and is a great place to relax in the warmer weather.

The catering team at Grampian Court understands the nutritional needs of older people and creates delicious meals which can be enjoyed in the spacious dining areas which provide a welcoming space to enjoy meals with fellow residents, or family and friends.

From care assistants to wellbeing coordinators and chefs, each and every member of the professional care team is there to support residents as they settle in to life at the home. They take time to learn about each resident’s hobbies and interests to design a comprehensive activity programme with something for everyone to enjoy. So whether they prefer enjoying some peace and quiet, engaging with the enriching activities programme or spending time with the Peterlee community, residents are supported to continue to enjoy the things they love most.

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Care Provided by Grampian Court Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Emma Brown (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • A large car park is located at the rear of the building for relatives, friends and guests.


Grampian Court Care Home Reviews (211)

Total of 211, showing 141-160
9.9

Grampian Court Care Home has a Review Score of 9.9 (9.858) out of 10, based on 28 reviews in the last 2 years. Over all time Grampian Court Care Home has 211 reviews.

Overall Experience

  • 196
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Date Published

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Review from D K (Son of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well looked after and is very comfortable in the home. We could not be happier with her care. Friendly and caring staff.

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Review from Jo W (Friend of Resident) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walked in, this home was welcoming, very clean and cheery. The décor is lovely, the staff are friendly and caring. There was a lovely atmosphere and everyone was well cared for. Very impressed.

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Review from Hazel C (Daughter of Resident) published on 14 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is treated with considerable care and attention in a very pleasant and homely environment.

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Review from Gary K (Son of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful establishment. Staff very polite and helpful, not only to the residents but to family, friends and visitors. Always first name terms and staff very caring. Rooms well equipped, beautifully kept, allowing personal items to make the room personal to the resident (excellent home).

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Review from E C (Daughter-in-law of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was 89 years old and was very reluctant to give her home up when her health began to fail. She went to Grampian for respite and was very surprised to enjoy the experience. The home itself is outstanding for cleanliness and care is given to everyone.
Food is fabulous and it has an
excellent atmosphere. Can't praise the staff and management enough. Also, it does not smell of old age!

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Review from J S (Daughter of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in another care home. We decided to move her because the care she was getting was not good and one carer bullied her. Since she has been in Grampian Court Care Home, she is a different person. She eats well, sits in the sitting room and not in her own room left alone, she is clean and tidy
and I have peace of mind knowing she is being looked after.

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Review from J R (Niece of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is first class. It's overall appearance when you first enter is brilliant. The rooms are outstanding.
The carers are excellent and have time for everyone.
The main staff manager and office staff as friendly and 1st class.

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Review from J M (Daughter of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father has been a resident of Grampian Court from September 2018. He has flourished. The care he has received is excellent. The meals are varied and well presented. Staff are polite and helpful. Grampian Court has a lovely warm friendly atmosphere.

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Review from Gary C (Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very happy place to bein and like the staff very much.

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Review from Rita L (Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Place nice to live in, staff very good. Food very good. Room quite good.

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Review from Irene Abigail H (Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Grampian Court for 15 months. I have a lovely room and it is well maintained, the staff and management are very caring when I was poorly I have every care and love from them. I cannot praise them enough.

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Review from L B (Granddaughter of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a warm, caring culture in Grampian Court. The management team are responsive and ensure they give time to us as a family to bring us to speed on care plans as well as taking an active interest in the welfare of each resident.

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Review from June R (Sister of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grampian Court is a wonderful place to leave any member of your family.
The staff are wonderful with residents, nothing is too much trouble to them.
The rooms are bright and airy, cleanliness second to none. Food is absolutely spot on. Well done Grampian Court.

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Review from Susan R (Niece of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home with such kind, friendly staff. They took time to explain all aspects of the care home to all of us family and resident. The cleanliness was so good, always cleaning staff available for any needs. The manager was lovely on the home visit and put all our minds at rest. Thank you
for all your understanding.

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Review from I V (Nephew of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, welcoming staff.
Premises well kept both internally and externally.
Nice place to visit and presumably to stay.

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Review from E V (Sister-in-law of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very helpful. Premises very impressive. Residents room very airy.

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Review from Judith M (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We want to say a massive thank you for all the care, friendship, love and support you gave to my Mam, but also to all the family during the final 3 months of my Mam's life. From the moment Mam came to stay in Grampian Court, you could feel the warmth of love from all the staff, no matter what role each
of the staff played, everyone always had kind words to say to her. We saw a massive change in Mam, seeing this social butterfly emerging, brought on by inclusion and encouragement of the daily and social activities of the home and also encouraging friendships with other residents. Not only was my Mam loved, but we, the family, also felt the same love offered by each and every member of the staff. Her care was of the highest standards, always making sure all her needs were met, social, emotional, physical and nutritional. In her final days before her passing all the staff showed Mam so much love and concern. I was able to see the amazing care given by all the staff, both through the day and night. The staff made sure Mam was as comfortable and pain-free as possible by the inclusion of District Nurses and Doctors. Mam was shown and given, the dignity she deserved up to and on the day of her passing. We have been so impressed with how Grampian Court is managed. There was always an open door if we need to ask a question or just say 'Hello'. There were always smiles and recognition when we came in. Grampian Court always appears more like a 5* hotel than a residential home! We have been impressed by the high standard of care by all the staff. They are a credit to you and Grampian Court.

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Review from Keith M (Grandson of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was fragile and underweight when she came to Grampian Court. Leaving her home of many years was disorientating. The level of care she received from day 1 has been more than amazing, she soon got comfortable and health improved. However, of late she did take a steep drop in health and the care
just got better than we could expect. All staff looked after both my nan and us as a family. Thank you from the bottom of our hearts.

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Review from Paul M (Grandson of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother had the best care possible. Everyone was so kind and caring and I could not recommend this place enough.

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Review from Alex S (Son of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and treatment of my mother has been superb in the last days of her life. The staff have been caring, professional and have given her lots of love.

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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Grampian Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Grampian Court Care Home is calculated as follows: ( (287 Excellents x 5) + (43 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 332 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Grampian Court Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (1)

Emma

Emma Hume

Job Title: Home Manager

“For me, kind care is creating a homely environment where everyone feels respected, comfortable and content.”


As a dedicated healthcare professional, Emma has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked for HC-One for many years, Emma closely shares the company’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Grampian Court.


When asked what she enjoys most about her role, Emma remarked:


“I just love that no two days are ever the same, every day can be a new experience.”


Outside of work, Emma enjoys spending quality time with her two children, family and friends.


If you would like to find out more information about Grampian Court, Emma has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.