Nelson Lodge

Whinfell Close, off Nelson Road, Eaton Socon, St Neots PE19 8AB
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9.7 54 Reviews
  • Nelson Lodge, St Neots
Nelson Lodge is located in the heart of Eaton Socon, St Neots and provides contemporary residential care and accommodation in modern surroundings.

They are pleased to be welcoming new residents, both on a permanent and shorter-term basis.

The home is finished to a high standard and offers quality care and facilities, including 64 en suite rooms and food cooked freshly on-site by highly trained kitchen staff. The home includes a tea room, an activity room and a hairdresser.

Nelson Lodge is operated by Anchor which has a long history of caring for older people work to put residents at the heart of everything they do. The group is constantly striving to innovate and improve the care provided.

All staff are trained to a high standard to provide personally-tailored care.

Nelson Lodge is operated by Anchor. Anchor has more than 60 years of experience in providing care and housing for older people and operates on a not-for-profit basis.

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Care Provided by Nelson Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Jeanette Whitbread (Manager)
  • Admission Criteria
    • Please contact Nelson Lodge directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Nelson Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,475
    • Self-Funded Residential Dementia Care from £1,475
    • RESPITE Self-Funded Residential Care from £1,475
    • RESPITE Self-Funded Residential Dementia Care from £1,475

  • Our colleagues at Nelson Lodge will be happy to answer any questions you have regarding our fees and what is included.
  • (these prices are only a guideline, please contact Nelson Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Nelson Lodge.


  • Parking

  • Onsite parking is available, including disabled spaces.


Nelson Lodge Reviews (54)

Total of 54, showing 1-20
9.7

Nelson Lodge has a Review Score of 9.7 (9.734) out of 10, based on 19 reviews in the last 2 years. Over all time Nelson Lodge has 54 reviews.

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Review from Leigh V (Daughter of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Nelson Lodge for just over a year. I cannot speak highly enough of the loving care she receives. Nothing is too much trouble and there is always happy residents in all areas of the home. I would recommend Nelson Lodge to anyone I am their biggest supporter.

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Review from Linda I (Daughter of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nelson Lodge staff are all amazing, approachable, great with residents and very caring. Plenty of things to do for residents that can.

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Review from W W (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is well looked after by friendly, caring staff. He always seems happy, clean, etc. There are a range of activities going on.

Reply from Jeanette Whitbread, Manager at Nelson Lodge

Thank you for taking the time to review Nelson Lodge and we are pleased that you rate our care/ support as excellent. We're pleased you are happy with the care and activities your Dad experiences at Nelson Lodge, where I'm always happy to discuss feedback to ensure that care and all aspects of day to day life are to the satisfaction of our residents and their loved ones.


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Review from D T (Son of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Nelson Lodge is excellent. Very good caring staff, always friendly and cheerful. Very good facilities, especially the bathroom. Always clean.
The food is generally good, with a good choice. Also, snacks and drinks throughout the day. I would like to see my mother join in more when
activities are available.

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Review from Valerie C (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's service went ahead yesterday, and as you might well imagine, it was quite an emotional occasion.
What really helped were the number of Nelsons Lodge care staff who attended.
It was clear to us all that, just by their attendance, my mum, our Nan and great nan, was indeed very much loved,
and that realisation brought much needed warmth in our hearts, on what was such a cold day.
Some years ago, when we selected Nelson's Lodge for my mother's care, we really had no concept of the quality of care she would receive.
We have often reflected on this, and whilst I doubt we would see kindness as a criteria on a CV, it is clear to us that you and your staff went the extra mile in making the final years of my mother's life as good as it could ever be.
For this, we are most grateful.

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Review from Charlie S (Nephew of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt spent the final year and a half of her life at Nelson Lodge. With the onset of dementia, her last few years, through no fault of her own, were not an easy time for her. When it became clear that she could no longer continue to live in her own home finding a suitable alternative became an urgent
necessity. Her family were very pleased to find in Nelson Lodge a safe haven for her where she was well cared for and looked after. On my very last visit to see her, I was impressed and, indeed, moved to find the manager of the home herself doing her best, in the most caring way, to persuade my aunt to get out of bed and have a shower. Whilst she was not, regrettably, successful, this confirmed in my mind that any organisation is only as good as its leadership and that Nelson Lodge is exceptionally well-led. I am happy to recommend Nelson Lodge.

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Review from J P (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt my mother's individual needs were taken into consideration and she was allowed as much autonomy as was practically possible.
The staff were relaxed and friendly and there to facilitate whatever my mother wanted to do or help her to be where she wanted to be.
Although Nelson Lodge is a large
facility, it is zoned so that each area feels small enough to feel like home and the same familiar faces were seen each day. Her room had a door onto an outside space which is essential for someone who loves to be outside whenever possible.

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Review from Paul W (Son of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A brilliantly run place with unbelievable staff.
Made my mother's experience very welcome and feel part of the Nelson Lodge family.
I have also been well informed about her progress including ups and downs.

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Review from Robert D (Son of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Nelson Lodge in late May and I have never met a more caring group of people. My Mum says everyone smiles all the time, staff and residents which is true.
The staff learn your name so quickly and this makes a big difference, a bit like a large family.
The attention to detail regarding
meds, medical care, doctors and district nurses is superb. This is particularly useful to me as I care for my Mum and feel totally confident I can trust this great team to look after my Dad.

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Review from A A (Daughter-in-law of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is not my first experience with Nelson Lodge, I used to care for my elderly neighbour who I placed here. The whole team were caring, professional and very friendly. There was nothing too much for any of the staff!
Now my mother-in-law is here and nothing has changed, the staff are still excellent.
They
make the resident's stay here a safe, enjoyable and friendly experience.
I would highly recommend Nelson Lodge to anyone wanting care for their relative.

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Review from Jane S (Daughter of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Nelson Lodge for three years and has sometimes been difficult but the staff have been amazing and all very caring with my mum. Everyone is welcoming and very helpful with any questions that I may have and they will always let me know how Mum is, with calls and emails.

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Review from R S (Daughter of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't thank Nelson Lodge enough for the care and attention the team have given Dad. The building itself and rooms and decor are in desperate need of refurbishment but that is quickly forgotten due to the amazing team they have. Dad isn't an easy person to please and he has high praise for the team.
Decor is secondary when it comes to care standards. The team are very natural with the residents, befriending them, which we feel goes a long way to reassuring residents who have anxiety needs that arise from Dementia and Alzheimer's. Thank you everyone.

Reply from Jonathan Palmer, District Manager at Nelson Lodge

Thank you for posting this review following your dad's stay at Nelson Lodge, it is great to see that the staff were able to support Dad during his time with us and we hope that he will return in the near future. Thank you for your feedback on the rooms and decor of the building. This has been shared with the management team at Nelson's by the residents and we have an internal improvement project that is in the final stages of planning with our handyperson team and will be commencing work by the end of September. We look forward to sharing the updates on our progress on Nelson's social media page and website.


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Review from J B (Friend of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was isolated in her own home. Since making the decision to move to Nelson Lodge she has gained a new group of friends, has company, feels safe and has a newfound zest for life. The care staff work so hard, very friendly nothing is too much trouble. The activities have improved this past month,
the manager always has time for a chat and their team work hard to constantly strive to evolve and grow. The receptionist is so welcoming and the home always has a good feel about it, lots of laughter, singing and dancing.

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Review from Andrew P (Nephew of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was here for just over four years. We were happy with Nelson Lodge and the staff in every way.

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Review from Wayne A (Son of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled in very well. She loves it and it's the best thing she has done in a while. She gets great support and care. The food is superb (so she says).
She has a laugh with all carers and loves a chat.
My family are always made welcome and the staff are very friendly.

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Review from T T (Friend of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have worked as a carer in care homes and find Nelson Lodge to be generally very good. Staff are always friendly and helpful but the resident I visit would like to see the same faces all the time realistically we know this is not possible, everyone is entitled to a day off. The food is very good but
sometimes it's not to the resident's personal taste which is why it is marked down. Value for money, resident think it's expensive but I have worked in more expensive homes. As with all new experiences, there is a learning curve for residents and staff alike, the aim should be to meet halfway this being done successfully. I am no longer in the care industry due to retirement.

Reply from Jeanette Whitbread, Home Manager at Nelson Lodge

Thank you for taking the time to review Nelson Lodge, your feedback is gratefully received. We are pleased to hear you think Nelson Lodge is a good home and our staff are welcoming; I will pass on your comments to the team. We work closely with our residents to plan our home's meal plans and endeavor to ensure everybody’s tastes and requirements are catered for. We will always offer alternative options for those who fancy something different. If you wish to discuss this or any other issues with me, I am happy to do so at a mutually convenient time.


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Review from Sarah-Jane P (Daughter of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home with wonderful staff always very helpful and friendly. The utmost care is taken to all residents and whenever I have visited the home is spotlessly clean. I am very happy my mother is in Nelson Lodge and I thank everyone there for their great service.

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Review from Stuart P (Son of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Nelson Lodge for over 4 years and has been very happy there. The carers have done a great job in looking after her and have made extra efforts to ensure that her needs are met.

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Review from Nick A (Son of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Nelson Lodge for respite care for three weeks. Having been before for respite Mum looked forward to returning and was not disappointed in any way. The accommodation met her needs and the team moved items/bed to suit her - and were happy to do so. The food was of a high standard and was adapted
with ease to suit her dietary needs. The care staff are amazing, happy, helpful and very caring. Well managed and missed when not there. Mum is looking forward to returning.

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Review from J B (Granddaughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather stayed at Nelson Lodge for respite. As a nurse, I immediately felt comfortable that the management was competent and knowledgable and the care staff so kind and caring. My grandfather loved his stay and felt at home. We will certainly be using the home again in May this year. The home
has a warm, friendly feel to it, and nothing was too much trouble, and everyone always had a smile on their faces. Highly recommended.

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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Nelson Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.734 for Nelson Lodge is calculated as follows: ( (175 Excellents x 5) + (37 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 222 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nelson Lodge is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Nelson Lodge directly for further details.


Awards / Recognitions (2)

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Meet the Team (1)

Jeanette

Jeanette Whitbread

Job Title: Manager

Joined: 2022

I am pleased to introduce myself as the new Home Manager at Nelson Lodge care home. I have worked in both the charity and care sectors for over 30 years. My experience includes 15 years with MENCAP, as a Registered Home Manager. I then joined Leonard Cheshire as a Quality Manager.


I love the care sector and I am very passionate about care and its delivery. I have lived in St Neots for over 20 years, and I see strengthening the relationships Nelson Lodge has with their local community as a vital part of my new role. I’m keen to support our resident’s connections with our local community. I’m passionate about introducing students and young people into the care profession, where I started a programme for Health and Social Care undergraduates at a local college.


In my spare time, I enjoy touring the UK with my much-loved caravan and spending time with my family and my gorgeous Granddaughter.


I have received a wonderfully warm welcome from Anchor and the team at Nelson Lodge. I am looking forward to being able to deliver the best outcomes for all at Nelson Lodge, from residents to colleagues, families and loved ones, as well as the local community and very much to meeting you all soon.


Frequently Asked Questions about Nelson Lodge

What types of Care is Nelson Lodge registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Nelson Lodge provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Nelson Lodge have?

There are 64 Single Rooms.

What are the Facilities & Services at Nelson Lodge?

Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Nelson Lodge to the centre of St Neots?

1.5 mile(s) as the crow flies, distance by road may be significantly further.