Nelson Lodge

Whinfell Close, off Nelson Road, Eaton Socon, St Neots PE19 8AB
Submit a Review
9.7 54 Reviews
  • Nelson Lodge, St Neots
Nelson Lodge is located in the heart of Eaton Socon, St Neots and provides contemporary residential care and accommodation in modern surroundings.

They are pleased to be welcoming new residents, both on a permanent and shorter-term basis.

The home is finished to a high standard and offers quality care and facilities, including 64 en suite rooms and food cooked freshly on-site by highly trained kitchen staff. The home includes a tea room, an activity room and a hairdresser.

Nelson Lodge is operated by Anchor which has a long history of caring for older people work to put residents at the heart of everything they do. The group is constantly striving to innovate and improve the care provided.

All staff are trained to a high standard to provide personally-tailored care.

Nelson Lodge is operated by Anchor. Anchor has more than 60 years of experience in providing care and housing for older people and operates on a not-for-profit basis.

Show Nelson Lodge on the Map

Care Provided by Nelson Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Jeanette Whitbread (Manager)
  • Admission Criteria
    • Please contact Nelson Lodge directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Nelson Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,475
    • Self-Funded Residential Dementia Care from £1,475
    • RESPITE Self-Funded Residential Care from £1,475
    • RESPITE Self-Funded Residential Dementia Care from £1,475

  • Our colleagues at Nelson Lodge will be happy to answer any questions you have regarding our fees and what is included.
  • (these prices are only a guideline, please contact Nelson Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Nelson Lodge.


  • Parking

  • Onsite parking is available, including disabled spaces.


Nelson Lodge Reviews (54)

Total of 54, showing 21-40
9.7

Nelson Lodge has a Review Score of 9.7 (9.734) out of 10, based on 19 reviews in the last 2 years. Over all time Nelson Lodge has 54 reviews.

Overall Experience

  • 44
  • 9
  • 1
  • 0
  • 0

Date Published

54
11
15
19
35

Review from M B (Friend of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has lived at Nelson Lodge for four years. In this time staff have supported her to keep her independence, she is happy, safe and the staff are very kind. The home has a lovely feel to it with good laughter and activities. The management team are always available for a chat, always met with
a friendly face from reception. I would highly recommend the home to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R B (Son of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been treated with dignity and respect. The staff always take the time to listen and ensure my father is included in the activities that he likes, particularly the nights in the pub with dominoes and cards. The food is good, and you can always order off the menu if you do not like the choices.
Always a lovely, warm welcome. Nothing is ever too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pamela W (Wife of Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a full-time carer for my husband for ten years, I needed respite to visit my family in Australia. This has been the first time my husband decided to experience care in a residential care home rather than care at home. He has been much happier in Nelson Lodge, more stimulated and cannot praise the
care enough. He has felt very safe and valued. He is prepared to arrange another date for him to come in when I require further respite. We cannot praise Nelson Lodge and the carers enough for the care given to him as a temporary resident.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Granddaughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Nelson Lodge are very caring and friendly and helped my nan settle in and feel at ease very quickly.
Any changes in care needs were communicated with me, and I felt very assured that my nan's wishes were listened to and her needs were met.
Great management team, and nothing was too much
to ask for.
Thanks again for the care received.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T V (Granddaughter of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma has been in the home for about six months. It was a very tough decision but we couldn't have been in better hands. Everyone is so kind and it shows they care about the people they look after. The carers are attentive and nothing is too much trouble. The process of moving Grandma into the
home was made so much better by the office staff and from the first phone call, we knew as a family this was going to be the right place. Grandma enjoys the home and especially the live entertainment and is very happy which is the most important thing for us as a family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra K (Wife of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy with the care you gave my husband. The staff, management and all other staff were really good to him. Could not have wished for better.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T B (Grandson of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a family member live at Nelson Lodge for a short period of time. The whole process was made very easy by the very friendly and welcoming staff. It was lovely to see how happy not only my loved one but all of the residents appeared to be. Overall, a great home that I would highly recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C K (Grandson of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been at Nelson Lodge for twelve months, in this time she has thrived, so much healthier and happier. The staff go above and beyond and nothing is too much trouble. The manager is experienced and focused on the home being person centred. I would recommend the home to any of my family or friends.

Reply from Jeanette Whitbread, Manager at Nelson Lodge

Thank you for taking the time to review Nelson Lodge and we are pleased that you rate our overall experience as excellent. We appreciate your kind comments about our team and home, and I will ensure that everyone is aware of these. We are pleased that your nan has benefitted from our care and we are also here to support our residents loved ones as and when required.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maria M (Granddaughter of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant vibes, everyone friendly and happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T H (Daughter of Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, it was a good experience. Mum was looked after well and the staff were helpful and cheerful. After a few weeks of rest and relaxation, Mum had improved a lot and her back pain had subsided. She enjoyed seeing the carers and having a chat and also having her meals with others. We would
definitely use it again when necessary.

Reply from Jeanette Whitbread, Manager at Nelson Lodge

Thank you for taking the time to review Nelson Lodge and we are pleased you rate our staff as excellent. We appreciate your kind comments regarding our team and I will pass these on. We’re very pleased that your mum is feeling better and we look forward to seeing her again, if she requires a care home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E M (Daughter of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to get my mum into care after losing my Dad suddenly last April.
She has been at Nelson Lodge just over a year and from day one the care she has had has been amazing. The staff have been so understanding to her needs - as well as mine.
I cannot thank them enough for looking after her, and me.
I
would highly recommend Nelson Lodge to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise M (Daughter of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I were worried about moving mum to Nelson Lodge from a different care home. However, the process was made smooth and easy by the excellent staff there. All the carers have been exceptionally kind to Mum and helped her settle in. Their facilities are excellent and management of visits easy
and welcoming. I wish we had moved mum into Nelson Lodge at the start of her care home life. Thank you, everyone!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris J (Son of Resident) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is an amazing place full of amazing dedicated staff.
They looked after my mum for nearly two years and they all did a wonderful job.
Mum was so happy here and as a family, we cannot praise every staff member enough.
From the managers to the cleaning staff, they all looked after mum
so well.
The staff were always covid compliant and made sure visitors wore the correct PPE. This gave us assurance that the residents, staff and visitors were being kept as safe as possible.
Sadly mum passed away recently and it was so touching that ALL the staff gave my mum a guard of honour as she left Nelson Lodge for the last time.
I would recommend this care home.
Thank you from the bottom of our hearts to mum’s Nelson Lodge family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Isaac B (Grandson of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been a resident here for over two years. The care staff are nothing short of exceptional - it's amazing to see how kind they are to her when we visit, but also when we aren't there (she's a regular feature on the newsletter and Facebook page!). The home itself is lovely too - clean and well
kept. I really can't think higher of Nelson Lodge - the staff are really fantastic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tina P (Daughter of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were very anxious about Dad going into a home whilst COVID restrictions were still in place. However, staff at Nelson Lodge settled Dad into their home during the November lockdown with all the care and compassion we could have asked for. The staff keep the family updated and it is never
too much trouble whenever we call to see how Dad is. We have been able to stay in contact with Dad through video calls as often as we like and this certainly helped me to feel that we are still a family. The staff have all been very helpful during these calls as Dad often struggles with the new technology. All the staff are very friendly to Dad and the atmosphere within the home is of a calm, relaxed homely feel. Staff join in the organised themed days making them fun for the residents and makes me feel Dad is not missing out but actually gaining through being in such a happy environment. The manager, as well as all staff, is very approachable should you have any questions or concerns.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Donna F (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went in for emergency respite care on New Years Eve following a series of falls and subsequent decreasing mobility. He ended up staying for a month and the transformation in him has been amazing!. He has put on weight and the improvement in his mobility is remarkable. In his own words 'you couldn’t
fault the food, especially the puddings!'. Staff are super friendly and helpful. Would definitely recommend 5*.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard H (Son of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The dedicated team at Nelson Lodge are true professionals with compassion. They are providing the quality of life my mother deserves and she is thriving on it. She now looks better than she did several years ago (not bad since she's over 90 with a neurodegenerative disease) and she's happy and content.
She needs 24/7 attention which she gets from the great members of staff who treat all the residents like their own family (or better). The environment is functional, always clean and homely enough. The food is excellent (I've sampled it a few times) and visiting was always welcome, any time of the day (before the current restrictions). Mum was/is in the best place especially during these difficult times, as I know the staff went above and beyond (where they could) Government guidelines.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen B (Son of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Nelson Lodge in October 2018. At that time, she was extremely frail. Within a few weeks, she was getting back to her usual self.
Staff are very kind and attentive, know all residents names. Mum was put on a soft food diet, which is presented in many different ways. Being served smaller
portions has been the success to her eating. There can be very few places better than Nelson Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tina J (Daughter of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After spending five weeks in hospital I asked if Nelson Lodge could put my Mum up so she could have a couple of weeks respite. Within a week Mum seemed so much better and now has become a permanent resident.
A few months later and Mum looks like Mum again and this is all down to the fantastic staff
that look after and care for her, it is peace of mind for myself and my brother knowing that she is warm, fed, watered and above all... safe.
Nelson Lodge is clean and beautifully decorated and the reception area is bright and welcoming.
I’m so glad my Mum has decided to stay here, it’s also very convenient for me and my brother to visit.
The change in our mum is all down to the staff at Nelson Lodge and I can’t thank them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rebecca O (Granddaughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grannie has been at Nelson Lodge for a while now. The staff are always friendly and helpful when I have been in to see her. Now we cannot visit they have been great at setting up calls and FaceTime so we can still be in contact. Nothing is too much trouble. The home is always clean and my grannie's
room is too. She seems really happy there and well looked after, well fed and cared for. I would highly recommend this home to anyone. Keep up the amazing work team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Nelson Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.734 for Nelson Lodge is calculated as follows: ( (175 Excellents x 5) + (37 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 222 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nelson Lodge is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Nelson Lodge directly for further details.


Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Jeanette

Jeanette Whitbread

Job Title: Manager

Joined: 2022

I am pleased to introduce myself as the new Home Manager at Nelson Lodge care home. I have worked in both the charity and care sectors for over 30 years. My experience includes 15 years with MENCAP, as a Registered Home Manager. I then joined Leonard Cheshire as a Quality Manager.


I love the care sector and I am very passionate about care and its delivery. I have lived in St Neots for over 20 years, and I see strengthening the relationships Nelson Lodge has with their local community as a vital part of my new role. I’m keen to support our resident’s connections with our local community. I’m passionate about introducing students and young people into the care profession, where I started a programme for Health and Social Care undergraduates at a local college.


In my spare time, I enjoy touring the UK with my much-loved caravan and spending time with my family and my gorgeous Granddaughter.


I have received a wonderfully warm welcome from Anchor and the team at Nelson Lodge. I am looking forward to being able to deliver the best outcomes for all at Nelson Lodge, from residents to colleagues, families and loved ones, as well as the local community and very much to meeting you all soon.