Nelson Lodge

Whinfell Close, off Nelson Road, Eaton Socon, St Neots PE19 8AB
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9.7 54 Reviews
  • Nelson Lodge, St Neots
Nelson Lodge is located in the heart of Eaton Socon, St Neots and provides contemporary residential care and accommodation in modern surroundings.

They are pleased to be welcoming new residents, both on a permanent and shorter-term basis.

The home is finished to a high standard and offers quality care and facilities, including 64 en suite rooms and food cooked freshly on-site by highly trained kitchen staff. The home includes a tea room, an activity room and a hairdresser.

Nelson Lodge is operated by Anchor which has a long history of caring for older people work to put residents at the heart of everything they do. The group is constantly striving to innovate and improve the care provided.

All staff are trained to a high standard to provide personally-tailored care.

Nelson Lodge is operated by Anchor. Anchor has more than 60 years of experience in providing care and housing for older people and operates on a not-for-profit basis.

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Care Provided by Nelson Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Jeanette Whitbread (Manager)
  • Admission Criteria
    • Please contact Nelson Lodge directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Nelson Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,475
    • Self-Funded Residential Dementia Care from £1,475
    • RESPITE Self-Funded Residential Care from £1,475
    • RESPITE Self-Funded Residential Dementia Care from £1,475

  • Our colleagues at Nelson Lodge will be happy to answer any questions you have regarding our fees and what is included.
  • (these prices are only a guideline, please contact Nelson Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Nelson Lodge.


  • Parking

  • Onsite parking is available, including disabled spaces.


Nelson Lodge Reviews (54)

Total of 54, showing 41-54
9.7

Nelson Lodge has a Review Score of 9.7 (9.734) out of 10, based on 19 reviews in the last 2 years. Over all time Nelson Lodge has 54 reviews.

Overall Experience

  • 44
  • 9
  • 1
  • 0
  • 0

Date Published

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Review from Melanie W (Power of Attorney of Resident) published on 17 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent Care Home. We moved my Uncle here in October and were initially struck with how caring and capable all the staff are. The Manager, his deputy and all the staff work well as a team to ensure residents are happy, comfortable and safe. The actual home is beautiful as are the bedrooms and communal
areas which are kept clean, tidy and it smells fresh. On site, they have hairdressers and soon will have a shop and cinema. The Chiropodist visits and the staff regularly organise events and activities which residents are encouraged, but never forced, to take part in. The staff all seem genuinely happy and are certainly professional, friendly, helpful and efficient.
It can be a worrying time when your loved one needs to go into a care home but from the first visit to date, we have been consistently impressed with the high standards of care and feel my uncle is in a safe and lovely home, surrounded by excellent staff. We can visit as often as we like which is great.

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Review from Graham W (Friend of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The scores given are based on a very limited experience of Nelson Lodge, as we supported and visited a friend recently settled.
Our initial impression, however, is very positive and is reinforced by how settled and happy our friend is after only a couple of months, having moved here from her home
of 50 years.

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Review from Cherry S (Daughter of Resident) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care is very high with caring attention to detail always evident. The carers all show dedication and maintain a very happy atmosphere.

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Review from P F (Daughter-in-law of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We hoped that this stay would lead to a more permanent arrangement, but she wasn't that impressed.
She should have stayed in a room on the ground floor, but they couldn't remove the broken bed.
So she was upstairs with hardly anyone passing by or attending.
Meals were good one day and disgusting
the next.
No attempt at PR was made by management.
Laundry went missing.
The building, the rooms were excellent, but not enough staff.

Reply from Sean Mccloskey, Manager at Nelson Lodge

Thank you for taking the time to review Nelson Lodge and we are pleased that you regard our facilities as good. We are sorry that you have concerns regarding the care that your mother-in-law received with us and are working alongside staff to address the issues raised. We have recruited a number of staff within the home to ensure that our food, care and maintenance is of a high standard.


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Review from Barbara T (Daughter of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father is very happy in Nelson Lodge. He is well fed and cared for. The staff are always welcoming and cheerful.

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Review from A E (Son of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the whole experience very positive. The building is excellent in layout and cleanliness and the staff at all levels are helpful and engaging and take their care responsibilities seriously and with good humour.

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Review from J R (Daughter of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience is as the daughter of residents. Both my parents went there to live but had very different needs. Unfortunately, my father died at the end of 2017. The home has supported my mother through this very sad time. Mum is frail and extremely anxious, she needs constant encouragement to do what
she is able to do for herself and the reassurance that there is always someone on hand should she need it is invaluable. We find the staff (not only the carers) are kind, sympathetic and considerate.


As a family member I feel welcome at any time and quite 'at home' when I visit. It's easy to pop in for a chat, a cup of tea and from time to time stay and enjoy a meal, or join in an organised activity.


The management encourages feedback, opinions and ideas and holds meetings to exchange information. If I have any questions or concerns I have no qualms about approaching staff as they always do their best to address any issues.


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Review from D R (Friend of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is a lovely, clean and happy place. The carers although very busy have always got time for the residents and are helpful, kind and supportive.

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Review from J G (Husband of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a visitor only I find everything very satisfactory the staff are excellent and very helpful.

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Review from Margaret R (Wife of Resident) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nelson Lodge provides excellent care. The staff are friendly, helpful and always put the residents needs foremost. The food is freshly worked and variable, very much enjoyed by the residents. Possibly my only concern is that the residents, I feel, need a little more motivation to move around.
Sometimes
it is hard to get them up but once they get motivated, they usually enjoy some exercise.

Reply from Jane Trimarco, Home Manager at Nelson Lodge

Thank you for taking the time to provide a review for Nelson Lodge, we are very glad that you find the staff friendly and food enjoyable. We are committed to getting to know residents and working with them to organise wellness activities, which match individual and group interests. We have recently started a programme with the British Gymnastics society called Love To Move, which includes an hours exercise class with a qualified instructor every Monday, which is proving very popular. We also have armchair exercises every Wednesday afternoon and have started Meditation and Relaxation sessions on a Tuesday afternoon this month. Please do speak to the home team if you would like to know more about our activities.


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Review from Irene L (Friend of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most impressed by care - facilities and friendly staff.

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Review from Christine H (Niece of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the home is excellent and staff are warm, friendly and helpful. Some minor issues with laundry and some meals, especially tea/supper. However, have recommended to others as by far the best in the area.

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Review from Irene W (Resident) assisted by family/friend published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I moved to Nelson Lodge, I have slept like I have never slept before. I feel so well looked after and the beds are so comfy.
The carers are second to none, they are wonderful. When I need them I ring the bell and they are helping me in a flash. It's like a 5-star hotel. The food is amazing.

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Review from J T (Daughter of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nelson Lodge is a well appointed and very well run residential care home. The rooms are comfortable and have everything residents need. The staff are amazing, nothing is too much trouble for them. They are friendly, caring and professional. The resident's needs are well catered for with a varied programme
of activities and very good catering facilities.

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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Nelson Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.734 for Nelson Lodge is calculated as follows: ( (175 Excellents x 5) + (37 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 222 Ratings = 4.734

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nelson Lodge is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Nelson Lodge directly for further details.


Awards / Recognitions (2)

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Meet the Team (1)

Jeanette

Jeanette Whitbread

Job Title: Manager

Joined: 2022

I am pleased to introduce myself as the new Home Manager at Nelson Lodge care home. I have worked in both the charity and care sectors for over 30 years. My experience includes 15 years with MENCAP, as a Registered Home Manager. I then joined Leonard Cheshire as a Quality Manager.


I love the care sector and I am very passionate about care and its delivery. I have lived in St Neots for over 20 years, and I see strengthening the relationships Nelson Lodge has with their local community as a vital part of my new role. I’m keen to support our resident’s connections with our local community. I’m passionate about introducing students and young people into the care profession, where I started a programme for Health and Social Care undergraduates at a local college.


In my spare time, I enjoy touring the UK with my much-loved caravan and spending time with my family and my gorgeous Granddaughter.


I have received a wonderfully warm welcome from Anchor and the team at Nelson Lodge. I am looking forward to being able to deliver the best outcomes for all at Nelson Lodge, from residents to colleagues, families and loved ones, as well as the local community and very much to meeting you all soon.