Vida Grange

Specialist Dementia Care, Thirkhill Drive, Pannal, Harrogate HG3 1FE
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8.8 44 Reviews
  • Vida Grange, Harrogate
Vida Grange is Vida Healthcare's second home, located in Pannal, Harrogate; a small, historic village with a big community spirit. The care home is a modern, 124-bed home, divided into eight specialist dementia houses. It was developed based on the winning formula at Vida Hall which means you can expect the same outstanding level of care and comfort. In January 2018, Vida Grange was rated ‘Outstanding’ by the Care Quality Commission. Vida Grange offers residential dementia care and a range of nursing dementia care.

The houses within Vida Grange allow the team to offer a range of care options for residents on their journey with dementia. Vida Grange offers residential and nursing dementia care, Alzheimer's Disease care, Lewy Body care, Vascular care, complex dementia care as well as respite care. Each house is designed and tailored around residents' needs, with an aim of balancing social engagement opportunity and privacy to residents.

Vida Grange also provides all-male accommodation within their Harlow Carr House. Situated on the ground floor, Harlow Carr has the capacity to support 18 gentlemen in a safe and inclusive setting. Here, the team is able to able to support significant behavioural and psychological symptoms of dementia and other health challenges.

Vida Grange is well connected by bus and train to Harrogate, Leeds and York. Locally there are shops and cafes, picturesque nature spots as well as a church and the village hall which hosts various social events.

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Care Provided by Vida Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 124 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Victoria Edwards (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (124)
    • Single Rooms with ensuite Wet Room (123)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015
    • Number of floors: 2

Funding & Fees Guide for Vida Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Vida Healthcare accepts all funding channels. Please contact the homes for more information about our fees.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • There is a private onsite car park.


Vida Grange Reviews (44)

Total of 44, showing 21-40
8.8

Vida Grange has a Review Score of 8.8 (8.849) out of 10, based on 7 reviews in the last 2 years. Over all time Vida Grange has 44 reviews.

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Review from S R (Wife of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Truly outstanding all-round care in very challenging times. Our family is so relieved to have found Vida. We’ve been very impressed by all the staff and the care they take with each resident as an individual. The small houses are also perfect for supporting people with different needs in homely groups.

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Review from Julie S (Wife of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been suffering from Early Onset Alzheimers for over 10 years and became a resident at Vida Grange last May, I have been overwhelmed by the standard of care they have provided the love of my life.
I can sleep at night knowing he is in safe hands and being cared for by well trained and
loving staff.

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Review from Jock G (Partner of Resident) published on 3 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To care for a person with dementia you have to have endless reserves of patience, empathy, resilience, cheerfulness, and a genuine affection for the sufferer. So to see that Vida Grange has care and nursing staff, cleaners, reception staff, right through to finance, laundry and maintenance personnel,
who have these qualities in abundance, means a huge amount. My sister's recent visit (from 200 miles away) has also been an objective confirmation that I couldn't have found anywhere better for my partner to stay and be looked after. She was so impressed with Vida Grange and the staff on Waterside and has not stopped telling anyone who will listen how wonderful it is. It's also brilliant to find that nobody has any reluctance to stand and listen to any issues you want to raise and that they actively seek you out to talk about any aspects that they know you're going to want to hear about.

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Review from S F (Wife of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff attitudes and approach to residents is excellent. There is an ongoing problem with laundry.
1) track suites shrunk don't fit. 2)Shoes washed and left in dryer misshaped and useless.
3) T-shirts not ironed or folded so they are badly creased I have to refold them each day as his drawers are
a mess. He is used to clothing ironed properly and folded neatly in order to maintain dignity and self-image.

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Review from Geoff N (Husband of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Breakfast is still being provided as late as 11 am. Would it be better to have lunch nearer 1 pm dinner at 6 pm?
Otherwise overall excellent and the food is exceptionally good.

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Review from Kay A (Daughter of Resident) published on 5 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Vida Grange as his Alzheimer's Disease was advanced and his previous home could no longer meet his needs. He settled quickly and it really was a home from home, the carers and all staff are very responsive to the resident's needs and it is a lovely environment, bright and welcoming
and very comfortable for them all. The staff are always polite, friendly and caring and communicated really well with the family concerning my father's well-being. When the end came they could not have done more for him and for us and we will always be eternally grateful to them for making his last years so comfortable.

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Review from James (Son of Resident) published on 4 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at Vida Hall and transferred to Vida Grange when it opened.
Things go wrong, people get poorly, buildings break, plans get disrupted but it's a true measure of a team how well they resolve these challenges. In my experience with Vida, they are proactive at addressing problems and very
good at listening to family concerns. There is a sense that throughout the organisation they genuinely care for clients and will do whatever they need to do to provide a good service.


The team of carers surrounding my father seem to be very good and key staff members are excellent. It's truly heartwarming to see the bond carers share with my father and high level of compassion they show him. Given the situation, I know he is in the best possible setting.


I have no hesitation in recommending Vida Grange (or Vida Hall) to anyone looking for dementia care for a loved one.


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Review from Serena H (Niece of Resident) published on 4 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was one of the first residents when Vida Grange opened. The level of care and understanding I've witnessed towards my Aunt and myself since then has been outstanding. Staff went out of their way to take her to church every week, which, due to the way her Alzheimer's disease manifested, was
the only time she as happy.
She died on Boxing Day, a member of staff with her as I knew they would be.
Thank you all!!

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Review from Anne G (Sister of Resident) published on 4 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This must be one of the finest care providers in the UK. The ethos of Vida Grange is about caring for the person and enabling them to live with dignity. Vida Grange provides a wide range of activities and stimuli to enhance the residents' days in a specialist setting for Dementia. To witness our loved
one happy, despite her diagnosis, gives us peace of mind that she can live through this chapter of her life in a purpose designed environment that doesn't scream institution. The staff are all wonderful, caring, committed and dedicated to the people in their care. The Leadership at Vida Grange is of the highest quality. There is an emphasis on continued professional development and training for all staff to ensure they constantly meet residents' needs with the highest skills. If only all care homes were like this we would all have peace of mind for our loved ones.

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Review from Andrew W (Son of Resident) published on 31 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Parking for visiting is very difficult with very rarely space near. Laundry has been a problem since opening with missing clothes and the wrong clothes returned to residents.
Constant changes of staff.
Staff are very caring even though they rarely get to know the resident's preferences and dietary
likes/dislikes. Care would be 5 stars but for the above annoyances.

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Review from Sue T (Sister of Resident) published on 24 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with my sister's care and best home available for people with dementia and caters well for younger adults! Highly pleased with her care and the staff are all professional and caring! Could not wish for a nicer home for my sister.

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Review from Stu (Son of Resident) published on 23 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Modern purpose built facility.
Very impressive staff.
We moved my dad here after we were disappointed with other homes. He settled in very quickly.
My dad has been well looked after for the last six months.
Only down side is it is more expensive than most other options.

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Review from Mary B (Daughter of Resident) published on 17 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy that Mum is resident at Vida Grange as it provides the best care available. An issue arose the other week which I felt I had to mention, but I was very happy that it was addressed very thoughtfully.

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Review from Rachel H (Daughter of Resident) published on 28 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently moved here and is finding transition hard, however, the staff are fab and really working hard to settle him.

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Review from Tracey P R (Daughter of Resident) published on 28 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I cannot ask for a better care home for our parents. The care home provides good support for family and friends as well as caring for the residents themselves.

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Review from Catherine R (Daughter of Resident) published on 28 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care and support given to my mother since she went to live in Vida Grange. All staff seem to be genuinely concerned for her welfare and happiness. She is visually impaired and can be difficult, but the patience and understanding shown to her is commendable. Her physical
and mental health needs are well taken care of.

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Review from Tom H (Husband of Resident) published on 28 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted at the way my wife has been looked after in what has been a difficult time for her following major surgery. Every one of the staff has been excellent in their appreciation of the situation. She is settling well.

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Review from Sue D (Daughter of Resident) published on 3 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Not only do the team at Vida Grange care exceptionally well for my mum but they also care for the wellbeing and support of our whole family. Nothing is ever too much trouble and everyone is so proactive, making us all feel at home.

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Review from Margaret and David (Daughter of Resident) published on 11 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've just come home from visiting mum and were once again delighted with the way all of the staff at Vida Grange seem to really manage to keep a smiling and cheery disposition at all times. Even when residents are being uncooperative or depressed the bright outlook of the caring staff seems to raise
spirits and produce a friendly welcoming atmosphere.

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Review from Lynsey B (Daughter of Resident) published on 11 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional yet caring home. Centred around the residents who are respected and shown dignity in a safe, clean and bright environment. Communication between the care home and relatives of residents is excellent and encouraged.


Plenty of staff on hand throughout the day who are very much there

to make sure residents are cared for and as happy as possible.

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Current Review Score: 8.8 (8.849)

Overview of Review Score

The Review Score of 8.8 (8.849) out of 10 for Vida Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Vida Grange is calculated as follows: ( (75 Excellents x 5) + (5 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 83 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.982 Points relating to the number of positive Reviews for Vida Grange is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 124 registered maximum number of service users is 24.8. 7 Positive Reviews ÷ 24.8 = 0.282

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (12)

Victoria

Victoria Edwards

Job Title: Home Manager

Joined: 2021

Victoria has worked in Health and Social care since 2007, joining Vida in 2021. Throughout this time Victoria has managed different services, primarily for large providers. This has included leading a home to achieve outstanding in caring domain, supporting at regional level, turning a service around following inspection and commissioning a new service. Victoria’s role is to lead the team at Vida Grange to ensure the highest standards of care are delivered to our residents with a dignified and professional approach. Victoria loves to spend time with the residents at Vida Grange, learning about their interesting lives and utilising this information to deliver the best possible care.


Hannah

Hannah Zoltie

Job Title: Deputy Home Manager

Joined: 2019

Hannah is a registered mental health nurse who qualified with an Advanced Diploma in Mental Health Nursing and a Degree in Clinical Nursing Practice.


Choosing to focus her practice in dementia care Hannah has worked for the NHS Continuing Health Care Team as well as a Memory Nurse across Leeds and Bradford.
Having joined Vida in 2019 as a Senior Nurse, Hannah was shortlisted for the ‘Good Nurse’ award at The Great British Care Awards 2020; Hannah is now a Deputy Manager.


‘I love working for Vida, the ethos of person-centred care shines through the whole team, it is very special to be part of.’


Megan

Megan Kettlewell

Job Title: Deputy Home Manager

Joined: 2018

Megan has worked in health & social care for the last five years after receiving her Masters in Psychology from Manchester Metropolitan University. She has been part of the team at Vida since October 2018 and previously worked in a variety of care settings including community care, dual diagnosis, and drug and alcohol rehabilitation.


Helen

Helen Shaw

Job Title: Deputy Home Manager

Joined: 2016

Helen is a Registered Mental Health nurse who joined Vida Grange as a member of the core team in November 2016. Helen has worked in healthcare for over 22 years, mostly in the NHS. She gained a higher certificate of education in healthcare and a degree in health and social care before becoming a Registered Mental Health Nurse. Helen is a trained PIDC facilitator and soon progressed to a House Manager in 2020 and then Deputy Home Manager in 2021. "Working at Vida allows me to be a part of a forward-thinking team that delivers person-centred care. It can be challenging but most of all it is rewarding working alongside others, all making a positive difference to people on their dementia journey."


Terri

Terri Spruce

Job Title: Clinical Development Lead

Joined: 2021

Terri has over 40 years experience of working as a Nurse in the NHS. During the last 14 years Terri has worked in the role as Community Matron., this involved caring for patients in all settings across the community. Terri has studied at Degree and Masters level, enabling her to both diagnose and prescribe medications within her competency levels. Terri is the Clinical Development Lead across Vida Healthcare and works closely with the Nurses and House Managers.


John

John Garcia

Job Title: Operations Manager

Joined: 2023

John joined Vida Hall in 2023, he has significant operational, facilities and people management experience. John is responsible for for the day to day operation at Vida Hall, allowing Victoria to focus on maintaining excellent standard of care.


Helen

Helen Platt

Job Title: Receptionist

Joined: 2019

Helen is responsible for the front of house at Vida Grange. Helen joined Vida Healthcare in 2019 and has a wealth of knowledge, experience and understanding of front of house. Helen is here for all staff, residents and their families and finds it is most essential that visitors are always greeted with a warm, caring and compassionate welcoming greeting.


Fabbio

Fabbio Buccio

Job Title: Head Chef

Joined: 2023

Fabbio has over 25 years of experience in the catering industry. He joined Vida Grange in 2022 as a Chef, and in 2023 he stepped up as the Head Chef. Fabbio is responsible for managing the daily operations in the kitchen and ensuring that residents receive nutritious food daily. He works closely with family members and the care team to create customised meals for each resident. Fabbio is committed to providing high-quality food and follows the motto of TEAM – Together Everybody Achieves More.


Lisa

Lisa Bowles

Job Title: Wellbeing Lead

Joined: 2018

Lisa joined Vida Healthcare in 2018 and brings a wealth of care and activity experience to the team. Lisa began working in the care sector in 2012 and has never looked back. Lisa’s role as Wellbeing Lead is to support and mentor the Well-Being Facilitators that work on the houses at Vida Grange whilst also supporting the residents in every aspect of their life, to form bonds and trust and to support them in their emotional, cognitive, spiritual and physical Well-Being.


Bernadette

Bernadette Mossman

Job Title: Healthcare Director

Joined: 2013

Bernadette is an experienced healthcare professional who started her career as a community psychiatric nurse in Glasgow. She boasts more than 30 years of experience in both public and private sector roles. Prior to joining Vida in October 2011, she worked as a regional manager for a large care provider where she was responsible for managing ten homes comprising 450 personnel and 300 beds.


Arron

Arron Bolland

Job Title: Learning, Development and Quality Manager

Joined: 2013

Arron is a qualified as Registered Mental Health Nurse and joined Vida Healthcare in 2013. Arron has been a House Manager, and Quality Assurance Manager and has now transitioned into his new role as Learning, Development and Quality Manager. With many years of experience in the care sector, Arron is passionate about the delivery of quality dementia care. Vida’s ethos of care focuses on quality throughout every aspect of our service and Arron’s role involves promoting the highest possible standards. Arron supports the Home Manager and care teams to ensure the highest quality standards are met in the delivery of care.


Gabriella

Gabriella Zahariev

Job Title: Admissions Coordinator

Joined: 2024

Gabriella started working at Vida Healthcare in January 2017 as a Care Team Leader. She has over 15 years of experience in the care industry and has achieved her NVQ Levels 2 and 3 in Health and Social Care. Since joining Vida, Gabi has also completed a Leadership and Management course. In 2020, Gabi took on the role of Roster Coordinator and in 2024 became Vida Healthcare's Admission Coordinator. Her role involves supporting and guiding families to find the right Vida care home for their loved one living with dementia.