A lovely location and building that feels like a smart boutique hotel
Greg P (Son of Resident)
We couldn't have wished for a more caring place for him to spend his last days. Thank you!
Jan M (Daughter of Resident)
Mom has put weight on because the food is fabulous
Jacqui G (Daughter of Resident)
This is an all-inclusive fee to include; 24 hour care, all food & beverage for the resident and their family, hair, beauty & chiropody, barber, private physio, lifestyle programme, regular events & entertainers, trips out in the minibus, TV, telephone and WIFI, daily in-house laundry service.
Come and experience Fernhill House and get a real feel for the place and imagine living here in a tranquil, luxurious home.
The home would love to show visitors and family around. Call in advance or just turn up on the doorstep, either way, a warm welcome awaits.
Parking onsite
Fernhill House Care Home has a Review Score of 10 (10.000) out of 10, based on 16 reviews in the last 2 years. Over all time Fernhill House Care Home has 77 reviews.
Review from Mac C (Son of Resident) published on 23 October 2024
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Reply from Amy Leach, Customer Relations Manager at Fernhill House Care Home
Thank you for taking the time to write such a thoughtful review! I look forward to sharing it with the team.
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Review from Clare S (Daughter of Resident) published on 23 October 2024
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Reply from Amy Leach, Customer Relations Manager at Fernhill House Care Home
Thank you for taking the time to write such a lovely review. I look forward to sharing it with the team.
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Review from Jean V (Wife of Resident) published on 23 October 2024
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Reply from Amy Leach, Customer Relations Manager at Fernhill House Care Home
Thank you for taking the time to write such a heartfelt review. It was an honour to welcome you and your family into Fernhill, even if only for a short time. I look forward to sharing your kind words with the team.
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Review from Karen B (Daughter of Resident) published on 23 October 2024
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Reply from Amy Leach, Customer Relations Manager at Fernhill House Care Home
We are delighted that your father is so happy here! Thank you for taking the time to leave us such a lovely review. I look forward to sharing this with the team.
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Review from Catherine A (Daughter of Resident) published on 23 October 2024
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Reply from Amy Leach, Customer Relations Manager at Fernhill House Care Home
Thank you for taking the time to leave this lovely review. I will pass your kind words on to the team.
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Review from Susan N (Respite Resident) published on 2 February 2024
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Reply from Andrew Mcintyre, General Manager at Fernhill House Care Home
Thank you so much for your really kind words. We will share this with our team.
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Review from Rachel M (Friend of Resident) published on 11 December 2023
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Reply from Frankie Edwards, Customer Relations Manager at Fernhill House Care Home
Thank you so much for this lovely review, Rachel. We are thrilled that you enjoy the entertainment and find Fernhill a home from home! Thank you for your kind words, we really do appreciate it.
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Review from Ann G (Friend of Resident) published on 7 December 2023
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Reply from Frankie Edwards, Customer Relations Manager at Fernhill House Care Home
Thank you so much for taking the time to write this review. Your kind words have been shared with the team. We are so sorry about the loss of your friend and we are thinking of you during this difficult time.
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Review from Hannah H (Granddaughter of Resident) published on 6 December 2023
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Reply from Frankie Edwards, Customer Relations Manager at Fernhill House Care Home
Thank you so much for taking the time to write this lovely review. We hope your Nan has settled back into her own home. We are so thrilled the team could support your Nan and your family with a speedy admission into Fernhill House.
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Review from Liz D (Power of Attorney of Resident) published on 6 December 2023
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Reply from Andrew Mcintyre, General Manager at Fernhill House Care Home
Thank you so much for your kind words. We were honoured to care for your friend through her End of Life stage. This will be shared with the team.
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Review from Amy L (Daughter-in-law of Resident) published on 17 October 2023
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Reply from Frankie Edwards, Customer Relations Manager at Fernhill House Care Home
Amy, thank you so much for taking the time to write this lovely review, your kind words have been shared with the team. It was a pleasure to have your mother-in-law with us and we hope she has settled back at home.
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Review from Alison R (Daughter of Resident) published on 13 October 2023
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Reply from Frankie Edwards, Customer Relations Manager at Fernhill House Care Home
Thank you so much for this lovely review Alison! We are so pleased that your Mother enjoyed her stay and we look forward to welcoming her back soon. She is always welcome to join us for lunch or a cup of tea.
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Review from James S (Son of Resident) published on 12 September 2023
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Reply from Frankie Edwards, Customer Relations Manager at Fernhill House Care Home
Thank you so much for taking the time to write this lovely review. Your kind words have been shared with the team. Please keep in touch and your father is more than welcome to join us for lunch anytime.
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Review from Tim M (Son of Resident) published on 25 August 2023
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Reply from Andrew Mcintyre, General Manager at Fernhill House Care Home
Thank you so much for taking the time to write this lovely review. We are so thrilled that your mother enjoyed her stay. She is welcome to pop in for a cup of tea anytime!
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Review from j F (Daughter of Resident) published on 23 June 2023
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Reply from Andrew Mcintyre, General Manager at Fernhill House Care Home
Thank you so much for taking the time to write this lovely review. Your kinds words mean so much to the team here at Fernhill House, we really do appreciate it.
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Review from W B (Resident) published on 22 June 2023
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Reply from Andrew Mcintyre, General Manager at Fernhill House Care Home
Thank you so much for taking the time to write this lovely review. We are thrilled that you enjoy living here and you think Fernhill House is like Buckingham Palace!
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Review from L H (Daughter of Resident) published on 8 February 2023
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Reply from Andrew Mcintyre, General Manager at Fernhill House Care Home
Thank you so much for your response. I really appreciate your feedback and I will cascade it to the team.
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Review from Nicci G (Daughter of Resident) published on 24 January 2023
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Reply from Frankie Edwards, Customer Relations Manager at Fernhill House Care Home
Thank you for taking the time to leave this lovely review. Your kind words have been shared with the team. Thinking of all of you during this difficult time.
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Review from Alison B (Daughter of Resident) published on 10 January 2023
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Reply from Andrew Mcintyre, General Manager at Fernhill House Care Home
I would like to thank you for your lovely feedback. I will feed this back to our team.
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Review from Michael S (Power of Attorney of Resident) published on 20 December 2022
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Reply from Andrew Mcintyre, General Manager at Fernhill House Care Home
Thank you so much for taking the time to write this lovely review, we really do appreciate it. We will ensure this is shared with our team and departments.
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The Review Score of 10 (10.000) out of 10 for Fernhill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Fernhill House Care Home is calculated as follows: ( (191 Excellents x 5) ) ÷ 191 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Fernhill House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Jan 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2022
My Name is Andrew and I am General Manager here at Fernhill House.
I have over 14 years of experience in managing residential and nursing Homes from 22 to 128 bedrooms.
I am delighted to welcome you to our fabulous home, set in beautiful surroundings with extensive grounds for all to enjoy. We offer residential, nursing and specialist dementia care in a warm and welcoming environment.
Fernhill House offers residents an all-inclusive exceptional package to include 24-hour care, all food & beverage for the resident and their family, hair, beauty & chiropody, private physio, lifestyle programme, regular events & entertainers, trips out in the minibus, TV, telephone and WIFI, daily in-house laundry service.
We have an amazing team ethos along with our residents that we see as our extended family.
Residents are able to live a meaningful and independent life and all aspects of our offering are person-centred.
I pride myself on understanding and being part of the Fernhill Team and I have a hands-on approach to management.
Success is all about teamwork. If colleagues are happy, then residents will be happy, so I’m looking forward to making Fernhill a home where the team is positive and motivated and everyone loves what they do.
I look forward to seeing you at Fernhill House soon!
Job Title: Customer Relations Manager
Joined: 2024
Hello, I’m Amy.
I joined the Fernhill team in March this year.
I am the first point of contact for all enquiries and admissions.
I love getting to know the residents and their families and helping them find the perfect place where they can feel safe and call home.
Please don't hesitate to give me a call to arrange a visit to our beautiful home. We can sit down and discuss your individual needs over a cuppa in a relaxed and homely setting.
I look forward to meeting you soon!
Job Title: Customer Relations Manager (Maternity Leave)
Joined: 2020
Hello, I’m Frankie.
I have worked at Fernhill House for over three years.
I am the first point of contact for all enquiries and admissions.
I also look after social media, marketing, community events & engagement.
Follow us on our Facebook page to see what the residents get up to!
My favourite part of my job is getting to know the resident and their families.
Fernhill House really is a beautiful home, I’d be delighted to show you around.
At Fernhill House, we understand that choosing the right care home is a difficult and emotional decision. We also appreciate that there will be many questions and concerns.
I am available to answer any queries you may have, not just about our home but also about funding and the process of finding a care home in general.
Please do not hesitate to contact me directly if I can be of any assistance.
Job Title: Dementia Care Manager
Joined: 2018
Hello, I’m Becky
I have worked at Fernhill House for over 5 years.
I have worked in care for almost 15 years.
My favourite part of my job is getting to know all the residents and gaining additional grandparents!
I am the first point of contact for all residents who require dementia care.
I enjoy meeting residents before they move in, then I love to help them settle into the home.
I lead the teams on the Clover Suite here at Fernhill House.
Job Title: Hospitality Manager
Joined: 2020
Hello, my name is Victoria.
I have been with Fernhill House for almost three years.
I enjoy every day here as there is always something exciting going on.
I and the whole housekeeping team keep the home looking beautiful!
We love getting to know the residents and assisting them with their housekeeping requirements.
That could involve mending an item of clothing, tidying their wardrobes as well as taking care of their laundry.
I love spending time with each and every resident and helping them to make sure they get the best out of every day whether that is mending favourite items of clothing, tidying wardrobes or even just sitting and chatting with them.
Myself and the whole housekeeping team are committed to making Fernhill House the best place to live and enjoy every moment.