Hallmark Arlington Manor

Wellbrook Way, Girton, Cambridge CB3 0FW
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9.7 79 Reviews
  • Hallmark Arlington Manor, Cambridge
Nestled in a peaceful residential area near Cambridge, Hallmark Arlington Manor offers a space for individuals to thrive in the next chapter of their lives.

This 85-bed luxury care home provides a blend of luxury and comfort, delivering award-winning residential, dementia, nursing, and respite care. The assurance of Hallmark All-Inclusive covering essential needs adds to the sense of ease. The team supports residents to spend their day, their way, with their bighearted approach putting residents and their loved ones at the centre of everything they do.

Moving can feel like a big step, so it’s good to keep a few things the same. Arlington Manor likes to keep the family together and embraces couples moving in together. The doors are always open for loved ones to pop by, and they even support with moving in four-legged friends where possible! The well-designed home encompasses various spaces where residents can pursue their hobbies, be it gardening in the landscaped gardens or playing their favourite instrument in the music room. Residents may even discover a new passion to bring them joy!

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Care Provided by Hallmark Arlington Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Christine Rowney (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (84)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (78)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Number of floors: 3

Funding & Fees Guide for Hallmark Arlington Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,990
    • Self-Funded Residential Dementia Care from £2,050
    • Self-Funded Nursing Care from £2,320

  • Fees are all inclusive
  • (these prices are only a guideline, please contact Hallmark Arlington Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking right in front of main entrance


Hallmark Arlington Manor Reviews (79)

Total of 79, showing 41-60
9.7

Hallmark Arlington Manor has a Review Score of 9.7 (9.714) out of 10, based on 23 reviews in the last 2 years. Over all time Hallmark Arlington Manor has 79 reviews.

Overall Experience

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Date Published

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Review from John H (Son of Resident) published on 3 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 84-year-old mother went into Arlington Manor for respite and we found that the home was immaculate and the staff were fantastic. The service and support for her was second to none and she really enjoyed her stay. We will definitely be using Arlington Manor again.

Reply from Martin Dickson, Customer Relationship Manager at Hallmark Arlington Manor

Hi John. Thank you for the wonderful review and so pleased to hear that your mother enjoyed her stay. She was a pleasure to have here at Arlington and we would be extremely happy if she wanted to come back to us here. Best wishes to you and your family.


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Review from Melanie S (Daughter of Resident) published on 10 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is Mum’s 2nd visit for respite care. The staff are very caring and helpful and very happy to help. Mum was able to have the same room as she had on her first visit which she liked and a very nice en-suite. She enjoyed socialising with the other residents and the activities that were arranged.

Reply from Julie Prevett, General Manager at Hallmark Arlington Manor

It was wonderful to have your mum stay with us for a second time. Our team were very pleased to see her again as she always brings a smile and lively conversation to our community. She would be very welcome to come and stay with us in the future and if possible, we will ensure she has the same room as her previous stays. Thank you for your kind words.


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Review from Joy G (Respite Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really superb. I needed time to recuperate after a surgery and I couldn't have chosen a better place. Absolutely everything was first class and I am leaving behind feeling I have made friends with the team who have cared for me.

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Review from Vanessa B (Daughter of Resident) published on 28 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Arlington Manor in July 2020, initially for respite. However, it quickly became apparent that this is a long-term stay. Mum found it extremely difficult at first and became very anxious and disoriented. It was at the height of the pandemic and we were unable to visit and reassure her.
She is now settled, happy, and enjoying life and knows she is in the best place. This is entirely due to the kindness and dedication of everyone at Arlington. As a family, we know she is being well cared for and would not wish her to be anywhere else. She is treated with the utmost respect and her sense of humour has returned. We have been able to visit throughout these awful times and now look forward to happier days when we can take her out for short trips. Thank you to all at Arlington during these unprecedented times. Things can't have been easy, but you are greatly appreciated by us.

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Review from John J (Nephew of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the family have been unable to travel to see our aunt over the last year, the excellent communication by so many members of staff throughout has been reassuring. Assistance with regular Skype calls has kept us able to see and hear how well our aunt is. Staff phone us immediately with information
about any change in health, discuss and advise about any helpful moves and keep us constantly informed. The social activities are so thoughtfully planned and arranged and we all feel we are included despite the distance. Looking forward to being able to visit again soon. Thanks are to so many of the team for the superb care, both of her mental and physical well being and for providing the kind of love and social fun the family can't provide at the moment.

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Review from Angela H (Daughter of Resident) published on 17 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mother, who is now in her 90s, arrived at Arlington Manor early in 2019. She had a stroke in Autumn 2019, losing her speech. She was quite distressed over the next few months. Amazingly she has settled again during lockdown and is now calm and happy. The staff are amazing. I cannot thank them enough.
I want to add a note about the high standard of Infection Prevention and Control practices, as I know there is a concern nationally about this issue. I used to work as a consultant microbiologist in South East London so I am able to recognise the dedication of Arlington Manor care home in this arena. The staff are totally committed to the prevention of all infections, including the coronavirus. I hope this is helpful and reassuring to all.

Reply from Lisa Vile, Customer Relationship Manager at Hallmark Arlington Manor

Thank you for taking the time to review Arlington Manor Care Home and for your kind words.


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Review from Chris C (Son of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Arlington Manor provided excellent care for my father while recuperating from a hospital stay. Their staff are attentive and well qualified, the home is well equipped and food is excellent (so he said)!

Reply from Lisa Vile, Customer Relationship Manager at Hallmark Arlington Manor

Thank you for taking the time to review Arlington Manor Care Home and for your kind words.


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Review from Helen D (Friend of Resident) published on 10 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to compliment the team on their care for my friend during this difficult period of the coronavirus pandemic. At our first meeting in person in the visiting suite, I thought he looked very well and appeared very happy with life.

Reply from Lisa Vile, Customer Relationship Manager at Hallmark Arlington Manor

Thank you for taking the time to review Arlington Manor Care Home and for your kind words.


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Review from Shona K (Daughter of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Arlington Manor have gone above and beyond in order to facilitate communication with my dad during this very difficult period. They enable my dad to FaceTime regularly and make sure he is comfortable with the technology. They send regular newsletters and list of activities taking place at the home.
The care staff at all times are positive and lively and genuinely care for the residents.

Reply from Lisa Vile, Customer Relationship Manager at Hallmark Arlington Manor

Thank you for taking the time to review Arlington Manor Care Home.


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Review from Nigel R (Resident) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well managed care home. Care staff are well trained and have interesting backgrounds and are sociable. The entertainment staff are very inventive and prepare a good programme. The meals are well presented and very tasty. The garden is attractive and good to sit in even on the hottest days. I
thoroughly enjoyed my time in Arlington Manor.

Reply from Lisa Vile, Customer Relationship Manager at Hallmark Arlington Manor

Thank you for taking the time to review Arlington Manor Care Home and for your kind words. We are so pleased you enjoyed your time at Arlington Manor.


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Review from B W (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't describe how grateful I am to everyone at Arlington Manor. The care my mother has received has been superb, thoughtful and outstanding in every way. I can't believe how quickly she settled in. The carers are all wonderful and there are so many interesting activities. I recommend it wholeheartedly
and I cannot imagine a better care home.

Reply from Lisa Vile, Customer Relationship Manager at Hallmark Arlington Manor

Thank you for taking the time to review Arlington Manor Care Home. We are so pleased your mother has settled in well.


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Review from D R (Son-in-law of Resident) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arlington Manor has been a revelation - super-considerate staff, bright, open, attractive rooms and a calm, friendly and welcoming atmosphere at all times. My mother-in-law's bedroom is a lovely refuge for her and the group activities and happy mealtimes give her every chance to join in when she wants
to. Adapting to life in a care home is never easy but I cannot believe there is anywhere that would have done more than Arlington Manor.
By far the best we have seen!

Reply from Julie Prevett, General Manager at Hallmark Arlington Manor

Thank you for taking the time to review Arlington Manor Care Home.


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Review from Sandra M (Daughter of Resident) published on 31 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has moderate dementia caused by Alzheimer's and had to move into residential care after my mum passed away. The staff are attentive and caring, my dad has told me many times how lovely they are. They are willing to go the extra mile, not just for the residents but their families too. There is
a daily schedule of a wide range of activities on offer, which is really important to my dad who is still quite young compared to most residents, is active and likes to keep busy. The environment is always clean and smells fresh and there are plenty of spaces to go and sit and have a chat or have a wander. Dad and I enjoy going down to the cafe to have a cup of tea together. The food is very good, my only (very minor) complaint is that it could be served hotter, but it doesn't affect the taste and certainly doesn't put me off joining him for a meal. Best of all, I have complete peace of mind knowing that he is being really well looked after and that he is happy.

Reply from Lisa Vile, Customer Relationship Manager at Hallmark Arlington Manor

Thank you for taking the time to review Arlington Manor Care Home.


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Review from Alison T (Cousin of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only visited Arlington Manor once to visit my cousin who has been there for 3 weeks. From the moment we arrived we were most impressed. My cousin seems to have settled remarkably well (unexpectedly) and seemed like a changed woman! The staff could not have been more helpful.

Reply from Lisa Vile, Customer Relationship Manager at Hallmark Arlington Manor

Thank you for taking the time to review Arlington Manor Care Home. We are so happy your cousin has settled in well.


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Review from A M (Daughter of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Arlington Manor has a very nice ambience. The staff are all very friendly but my understanding is that requests from my mother are sometimes slow to be acted upon. The room is very well appointed but for the price, it would have been good to have a recliner/tip armchair as standard. The food is very
good and I notice other things can be requested. The cafe is an excellent idea.

Reply from Lisa Vile, Customer Relationship Manager at Hallmark Arlington Manor

Thank you for taking the time to review Arlington Manor Care Home.


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Review from J C (Wife of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very wary of leaving my husband in a care home for three weeks respite stay because I feared he wouldn't settle and I would be anxious.
Arlington Manor lived up to its good reputation. Staff were thoughtful and caring. I and my family were reassured by the excellent care provided and the constant
support and good humour. When a sad situation developed we were treated with dignity and warmth and the utmost consideration.

Reply from Lisa Vile, Customer Relationship Manager at Hallmark Arlington Manor

We were honoured to have been able to support yourself and your husband through such a difficult period and are grateful for you taking the time to leave us this feedback. We do hope you’ll stay in touch.


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Review from Rebecca W (Daughter of Resident) published on 2 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Arlington Manor for a short stay while work was being done on her house. She was welcomed warmly on arrival and staff took the time to find out what she liked in terms of activities and food. Throughout her stay staff were warm and caring and looked after my mother well.

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Review from Simon (Son of Resident) published on 2 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 82 year old mother needed residential care for 5 weeks while her house was converted to ground floor living. The care and support she received during her stay was of an extremely high standard from staff who were professional, friendly and understanding of my mother's needs. The room and en suite
bathroom was very comfortable with the telephone line a real bonus for someone who prefers that to a mobile. The food was of a high standard and mum enjoyed mixing with other residents during mealtimes. The range of activities was very varied and if it had been summer, I know mum would have thoroughly enjoyed spending time in the garden. From my mum's perspective, Arlington Manor was a place that met her care needs while from the family side, we knew mum was in safe hands and that removed a significant burden of worry from our shoulders. I would highly recommend Arlington Manor if you are looking for either short term or long term care.

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Review from A B (Daughter of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Arlington Manor in June 2019. From her first day, my mother was warmly welcomed as were my sister and I and all staff continue to greet us in a warm and friendly way. They are all very kind, considerate and caring and are more than happy to help in any way they can. My mother settled
in very well and has a good relationship with everyone. We feel reassured by the care she gets and know she is looked after well and happy there.

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Review from Bronwen P (Daughter of Resident) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, you will not find a better care home than Arlington Manor. From the first phone call to make enquiries the service I and my mum have received has been nothing short of excellent. I was so impressed on my initial visit. All the staff seemed happy in their work and the interaction I heard
between the care staff and residents was lovely. The facilities are superb, the rooms spacious and well designed and without exception, the place is spotlessly clean. On future visits, the staff all remembered my Mum's name. I knew instinctively that Arlington Manor was the right home for my mum. The day my mum, who has Alzheimer’s disease, moved in was a difficult day for me with very mixed emotions but it was made so much easier with the support we received from the staff. Mum has now been a resident for nearly four weeks and the difference in her is amazing. She is happy, eating and sleeping better than she has in years and is loving the social interaction and the planned activities.

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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Hallmark Arlington Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Hallmark Arlington Manor is calculated as follows: ( (224 Excellents x 5) + (31 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 269 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Arlington Manor is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (21)

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Meet the Team (4)

Christine

Christine Rowney

Job Title: General Manager

Joined: 2018

My name is Chrissy, I have worked in Health and Social care for 25 years + LMC 5 with a wealth of experience, knowledge, and passion for caring professionally for Individuals within various clinical and social care services, leading teams to deliver high-quality service and care.
I have worked for Hallmark-Arlington Manor since the grand opening and am very proud to be part of such a well-established honest luxury organisation.


I am committed and dedicated to training and mentoring my team to provide compassionate, respectful relationship-centered care and to promote independence, well-being, and focus on a sense of achievement.


It's very important to me to trust and empower my team to grow and develop their skills and knowledge to be able to offer the best quality and care with confidence to every resident and to each other supporting future aspirations.
My vision is to create engaging, stimulating, welcoming, and relaxed environments that give a sense of security and a place every resident and team member can feel safe and call Home.


I have a wealth of experience in implementing strategies and projects to support and enable individuals living with dementia to maintain abilities and have opportunities for new experiences, reducing expressive behaviours and depression.


I love and am passionate about what I do and feel privileged to share experiences in so many people's lives.


Luca

Luca Ciancarella

Job Title: Hospitality Services Manager

Joined: 2020

Luca has a real flair for detail and for providing the best service for our residents. He came from the hotel trade so excels in providing a wonderful environment for all of us.


Kelechi

Kelechi Moulton

Job Title: Lifestyles Team Lead

Joined: 2022

Kel and his team thrive on entertaining and interacting with the residents. He has brought real energy in helping residents discover past hobbies and passions and discovering new and interesting activities.


He is very focused on ensuring that every single resident, no matter what their background, ability or interest is looked after


Martin

Martin Dickson

Job Title: Customer Relationship Manager

Joined: 2021

I am here simply to help families find the best care for themselves or their loved ones.


For many years, I travelled and lived in various places around the world, and have worked in a variety of roles both in the UK and abroad.


Underpinning all of this is a natural desire to connect with people, whatever their background or circumstances, and to provide support wherever it is needed.