Hallmark Arlington Manor

Wellbrook Way, Girton, Cambridge CB3 0FW
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9.7 79 Reviews
  • Hallmark Arlington Manor, Cambridge
Nestled in a peaceful residential area near Cambridge, Hallmark Arlington Manor offers a space for individuals to thrive in the next chapter of their lives.

This 85-bed luxury care home provides a blend of luxury and comfort, delivering award-winning residential, dementia, nursing, and respite care. The assurance of Hallmark All-Inclusive covering essential needs adds to the sense of ease. The team supports residents to spend their day, their way, with their bighearted approach putting residents and their loved ones at the centre of everything they do.

Moving can feel like a big step, so it’s good to keep a few things the same. Arlington Manor likes to keep the family together and embraces couples moving in together. The doors are always open for loved ones to pop by, and they even support with moving in four-legged friends where possible! The well-designed home encompasses various spaces where residents can pursue their hobbies, be it gardening in the landscaped gardens or playing their favourite instrument in the music room. Residents may even discover a new passion to bring them joy!

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Care Provided by Hallmark Arlington Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Christine Rowney (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (84)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (78)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Number of floors: 3

Funding & Fees Guide for Hallmark Arlington Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,990
    • Self-Funded Residential Dementia Care from £2,050
    • Self-Funded Nursing Care from £2,320

  • Fees are all inclusive
  • (these prices are only a guideline, please contact Hallmark Arlington Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking right in front of main entrance


Hallmark Arlington Manor Reviews (79)

Total of 79, showing 61-79
9.7

Hallmark Arlington Manor has a Review Score of 9.7 (9.714) out of 10, based on 23 reviews in the last 2 years. Over all time Hallmark Arlington Manor has 79 reviews.

Overall Experience

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Review from Jean A (Wife of Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having signed the paperwork whilst in hospital, hoping my son and daughter-in-law had chosen well.
When I was brought over for my husband's birthday, the overall effect was cleanliness, friendly, spacious.
I'm sure he will settle. We are most grateful for the care you are giving and it gives us peace
of mind.

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Review from P G (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facility has lots of lovely features which makes you feel you are arriving at a health club rather than a care home. We particularly liked the light and airy cafe with the help yourself service to cakes and refreshments and the patio added a luxurious feel like you are on holiday. Dad's room was
lush and clean, at all times the staff were gentle and polite.

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Review from Susan B (Wife of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed for two weeks while I had some respite. He was settled and contented after settling in and was well looked after.
The staff were unfailingly kind and considerate of his needs. When things were forgotten, the staff responded to reminders quickly.
He was not keen to participate in
activities and he was encouraged but not pleased.
Very happy with the stay for him.

Reply from Lisa Vile, Customer Relationship Manager at Hallmark Arlington Manor

Thank you for taking the time to review Arlington Manor Care Home. We are pleased to hear your feedback and will pass on to the team at Arlington Manor. We look forward to seeing you and your husband again soon.


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Review from Nicola K (Daughter of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Arlington Manor Care Home 5 months ago, and from the very first day, she has felt extremely happy, content and settled. Even before she moved in the support we received was excellent and the move went very smoothly.
Arlington Manor is an exceptional care home. The management team
and staff are professional, caring and always available to listen and support you with any questions you may have. The care team is amazing. The carers are all very professional, well qualified, incredibly caring, dedicated and above all authentic and come from the heart. The care they give my mother is exceptional; she is treated with dignity and respect and it is a joy for me and the whole family to see her so happy and enjoying her life. She has a beautiful room and enjoys the interesting, daily activities very much. The food is delicious and always beautifully presented. Arlington Manor is spacious, superbly furnished with lots of natural light and comfortable lounges and a lovely care where you can meet the other residents and be together as a family. It is very welcoming and a place you can truly call home.

Reply from Lisa Vile, Customer Relationship Manager at Hallmark Arlington Manor

Thank you for taking the time to review Arlington Manor Care Home. We really appreciate hearing your kind feedback and have passed it on to the rest of the team here at Arlington Manor. We are so pleased that you are happy with the care and support you and your Mum have received and will continue to work hard to maintain this standard.


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Review from V I (Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to a dislocated shoulder, soaring blood pressure, all I wanted was peace and quiet after a week in hospital and this is what I found at Arlington Manor. Here the staff were so kind and helpful. My son booked me in for 2 weeks. I stayed a few days longer until I was ready to go home. It is a comfort
to know Arlington Manor is nearby if I fall again on my allotment!

Reply from Lisa Vile, General Manager at Hallmark Arlington Manor

Thank you for taking the time to review Arlington Manor Care Home. We are pleased to hear that you felt well rested and supported. We do hope you’ll keep in touch, you are welcome back anytime.


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Review from Jean C (Wife of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Arlington Manor straight from hospital for respite and has made a remarkable recovery. Due to the care and support he has received from Arlington Manor and the love from all the wonderful staff.

Reply from Lisa Vile, Customer Relationship Manager at Hallmark Arlington Manor

Thank you for taking the time to review Arlington Manor Care Home. We are so pleased to hear you are happy with the support your husband received during his stay with us. We do hope he will keep visiting the home as he is missed already by the team!


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Review from Jannette D (Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been here a short time but so far I feel settled and centred in my surroundings. The staff have been very helpful and always ready to help when necessary. My room is very comfortable and the care is very prompt.

Reply from Lisa Vile, Customer Relationship Manager at Hallmark Arlington Manor

Thank you for taking the time to review Arlington Manor Care Home. We are pleased to hear that you feel settled at Arlington Manor.


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Review from Howard D (Husband of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m very glad we found Arlington Manor. The staff throughout the home are caring and friendly. My wife is very happy and really appreciates the care she receives. The rooms are well appointed and very comfortable. There are excellent facilities throughout the home, including a craft and games room,
a lovely music room, a bright and comfortable cafe where residents and friends can get drinks and excellent cakes at any time. Services such as hairdressing and nail care, chiropodist etc. are very helpful. Very modern, very spacious but most importantly very caring. Truly first class.

Reply from Lisa Vile, Customer Relationship Manager at Hallmark Arlington Manor

Thank you for taking the time to review Arlington Manor Care Home and for your positive feedback. We are so happy that you are pleased with the care your wife is receiving and you are both enjoying the services and facilities here at Arlington Manor.


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Review from Daphne K (Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From waking in the morning to going to bed at night, the care is friendly, caring and a totally wonderful experience.

Reply from Zoe Kirk, General Manager at Hallmark Arlington Manor

Thank you for taking the time to review Arlington Manor Care Home.


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Review from Carol S (Granddaughter of Resident) published on 18 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum made her decision to move into Arlington Manor immediately after her first visit. The staff are very friendly and eager to please and promote a positive and stimulating ethos.
The building and furnishings are well designed and comfortable, lovely lounge areas, quiet spaces and a "buzzy" cafe.
The
chef is trying to please all the residents with a varied menu and I have enjoyed a couple of lunches with mum (although some of the food was not hot enough).
I am happy because mum is happy.

Reply from Zoe Kirk, General Manager at Hallmark Arlington Manor

Thank you for taking the time to review Arlington Manor.


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Review from Maurice A (Respite Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was only resident for a short time but all contact with staff was excellent.

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Review from Richard H (Son of Resident) published on 9 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the facilities and staff, first class. The home feels warm and friendly and the carers take extra care to ensure residents are safe, comfortable and enjoy the experience of the warm and friendly surroundings.

Reply from Zoe Kirk, General Manager at Hallmark Arlington Manor

Thank you for taking the time to review Arlington Manor. I am so glad you are happy with the care and attention we provide here.


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Review from Anne W (Daughter of Resident) published on 9 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has settled well and feels valued. He is looking so much better. I feel he is now in a safe environment. The staff are always very welcoming and friendly to me when I visit.

Reply from Zoe Kirk, General Manager at Hallmark Arlington Manor

Thank you for taking the time to review Arlington Manor. I am so happy to see your Dad has settlled in well with us.


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Review from Phil S (Nephew of Resident) published on 31 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt moved in 2 weeks ago and each time I see her she makes first-rate comments of the quality provided at Arlington. Her remarks include: spacious rooms and corridors, really obliging, friendly and pleasant staff, enjoyment of the various activities and there are plenty of quiet corners if she chooses
to read. I think the home is wonderful, well designed, excellently furnished and carers have been welcoming and quickly building a relationship with my Aunt.
There is an excellent café to enjoy drinks with chef’s delicious cakes. I have also enjoyed a meal with my Aunt on two occasions, good choice menu and food well-cooked although food not always hot. Disappointed framed paintings still need hanging in the room, confusing for my Aunt, should have been hung before my Aunt moved in.

Reply from Zoe Kirk, General Manager at Hallmark Arlington Manor

Thank you for you feedback, I am very glad to hear that your aunt is feeling happy in her new home.
I do apologise that the pictures were not hung in time for your Aunt's arrival. We have since hung these pictures and we will endeavour to improve this aspect of our service.


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Review from Debbie J (Daughter of Resident) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Arlington Manor a few weeks ago. The family are so happy that she is there. Her room and surroundings are beautiful and she is living a life of luxury where nothing is too much trouble for anyone. Mum has Alzheimer's and one of the most important things for us is that the carers allow
her to live her life with dignity and choice with the perfect balance of gentle persuasion and negotiation where needed - they are a very skilled and kind group of people. An impressive part of the caring ethos at Arlington is the way that everyone cares for the residents, not just the carers. As relatives who visits frequently my sister and I and my son find visiting is a pleasure with the staff always wanting to look after us too! The cherry on the top is that when I leave I know that Mum is getting the very best care, in lovely surroundings and is totally safe at Arlington Manor.

Reply from Zoe Kirk, General Manager at Hallmark Arlington Manor

Thank you for your review. We are thrilled to hear you're happy with your Mum's care at Arlington Manor.


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Review from Linda T (Daughter of Resident) published on 13 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad went into residential respite care for 3 weeks initially. He was very unsettled at first but with the attentive care of the staff he settled down. As a family, I think we would be very happy for him to become a permanent resident should the need arise.

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Review from Susan T (Wife of Resident) published on 13 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A new home, attractive and comfortable, my husband was made very welcome and nothing was too much trouble for the caring staff.

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Review from Jill D (Daughter of Resident) published on 12 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad is staying at Arlington Manor for respite care while his home is re-wired. It has been a little unsettling for him to be away from his familiar surroundings but in all the anxiety and yearning to go home he has always praised the staff and enjoyed the food. Everyone has been patient and welcoming.

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Review from Christine G (Daughter of Resident) published on 12 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother moved in less than three weeks ago, she has become much more the person I used to know. She is clean and beautifully dressed and is clearly very relaxed. She is engaging in conversation much more frequently and enjoys being involved in the many varied activities, whereas at one time
she would have chosen to stay in her room. Not only is Mum so very happy but now I am too. I must just say that I have shared a few mealtimes with Mum and the food is nothing short of excellent, there is plenty of variety and always an option if you don't fancy the main choices.

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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Hallmark Arlington Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Hallmark Arlington Manor is calculated as follows: ( (224 Excellents x 5) + (31 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 269 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Arlington Manor is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (21)

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Meet the Team (4)

Christine

Christine Rowney

Job Title: General Manager

Joined: 2018

My name is Chrissy, I have worked in Health and Social care for 25 years + LMC 5 with a wealth of experience, knowledge, and passion for caring professionally for Individuals within various clinical and social care services, leading teams to deliver high-quality service and care.
I have worked for Hallmark-Arlington Manor since the grand opening and am very proud to be part of such a well-established honest luxury organisation.


I am committed and dedicated to training and mentoring my team to provide compassionate, respectful relationship-centered care and to promote independence, well-being, and focus on a sense of achievement.


It's very important to me to trust and empower my team to grow and develop their skills and knowledge to be able to offer the best quality and care with confidence to every resident and to each other supporting future aspirations.
My vision is to create engaging, stimulating, welcoming, and relaxed environments that give a sense of security and a place every resident and team member can feel safe and call Home.


I have a wealth of experience in implementing strategies and projects to support and enable individuals living with dementia to maintain abilities and have opportunities for new experiences, reducing expressive behaviours and depression.


I love and am passionate about what I do and feel privileged to share experiences in so many people's lives.


Luca

Luca Ciancarella

Job Title: Hospitality Services Manager

Joined: 2020

Luca has a real flair for detail and for providing the best service for our residents. He came from the hotel trade so excels in providing a wonderful environment for all of us.


Kelechi

Kelechi Moulton

Job Title: Lifestyles Team Lead

Joined: 2022

Kel and his team thrive on entertaining and interacting with the residents. He has brought real energy in helping residents discover past hobbies and passions and discovering new and interesting activities.


He is very focused on ensuring that every single resident, no matter what their background, ability or interest is looked after


Martin

Martin Dickson

Job Title: Customer Relationship Manager

Joined: 2021

I am here simply to help families find the best care for themselves or their loved ones.


For many years, I travelled and lived in various places around the world, and have worked in a variety of roles both in the UK and abroad.


Underpinning all of this is a natural desire to connect with people, whatever their background or circumstances, and to provide support wherever it is needed.