Stockmoor Lodge

1 Nokoto Drive, Bridgwater TA6 6WT
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9.8 80 Reviews
  • Stockmoor Lodge, Bridgwater
Opened in March 2017, Stockmoor Lodge is a purpose-built home providing residential, nursing, and dementia care, located in Bridgwater.

The home comes complete with a hairdressing salon and coffee lounge on-site and offers a varied programme of daytime activities for residents and day care visitors.

The home is staffed by a team of trained and qualified nurses and experienced health care assistants. Meals are prepared daily on-site by a dedicated kitchen team.

The bedrooms at Stockmoor Lodge are bright, spacious and en-suite, and although furnished, residents are welcome to bring their own furniture if they so choose. Accommodation is situated over three floors, accessible by lift, with views of the Sedgemoor countryside.

A renowned interior designer has combined practical features with colourful, eye-catching detail to create an environment which is understanding of the needs of those living with dementia. She works closely with the dementia services development centre at the University of Stirling and is Chairman of the SBID Healthcare Design Advisory Council.

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Care Provided by Stockmoor Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sue Monger (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Stockmoor Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,750 – £2,380
    • Self-Funded Residential Dementia Care £1,750 – £2,380
    • Self-Funded Nursing Care £1,750 – £2,380
    • Self-Funded Nursing Dementia Care £1,750 – £2,380
    • RESPITE Self-Funded Residential Care £1,750 – £2,380
    • RESPITE Self-Funded Residential Dementia Care £1,750 – £2,380
    • RESPITE Self-Funded Nursing Care £1,750 – £2,380
    • RESPITE Self-Funded Nursing Dementia Care £1,750 – £2,380

  • Stockmoor Lodge fees generally range from £1,750 – £2,380 per week, adjusted to individual care requirements.
  • (these prices are only a guideline, please contact Stockmoor Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free parking on site


Stockmoor Lodge Reviews (80)

Total of 80, showing 41-60
9.8

Stockmoor Lodge has a Review Score of 9.8 (9.834) out of 10, based on 30 reviews in the last 2 years. Over all time Stockmoor Lodge has 80 reviews.

Overall Experience

  • 66
  • 12
  • 1
  • 1
  • 0

Date Published

80
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Review from D J (Daughter of Resident) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Srockmoor Lodge for six months now. As soon as you walk in the door, everyone puts you at ease with a friendly hello. It's very clean and bright, not at all like you expect a care home to be. Most of all, Mum is being very well cared for and seems perfectly happy. Thank you to everyone.

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Review from M R (Friend of Resident) published on 13 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident for three years, and I have found that she is well cared for by the staff, who consider all her needs with dignity. Whenever she has been unwell, the team contact me to keep me appraised, and I have established a very good rapport with carers, reception/office staff and
the manager over the time she has been a resident. I noted today on my visit how lovely and fresh, clean and welcoming the reception was and the maintenance is in hand to freshen the entire establishment.

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Review from Cheryl D (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Srockmoor Lodge for nine years. She seems very happy. Wonderful staff. She is now 100-year-old, which tells you how well she's been looked after. I would always recommend Stockmoor to my friends. Mum's family are very grateful for all the care and love they give Mum.

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Review from Jean K (Mother of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very sad that my son has MS at 56-years-old and needs to be in a care home, but he could not be in a better one than Stockmoor Lodge. I know that he is well cared for, and also he is happy. The staff have time to spend with him to bring his two sons in, which is very important to him. Stockmoor
Lodge keep me well informed regarding any hospital visits and updates on his health and well-being. I do not worry about my son as I know he could not be in a better care home than Stockmoor Lodge.

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Review from Penny G (Wife of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care given from the admin staff, carers and domestic staff. All were helpful, approachable and certainly caring. My husband has had two respite stays and would very much like to stay permanently. What better recommendation than that.

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Review from Ann Y (Daughter of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mother was transferred into your care after being in the hospital. She came into you at the end of her life at the grand age of 93-years, which would have been her next age, had she survived, on 24th January 2022. Although Mum had reached the point where she wasn't eating or drinking, but just
"fading away" regrettably, I thought the smell of the food available seems extremely tempting, and also, with Christmas approaching, the facilities had been decorated beautifully, raffle being held etc, or whenever I did see other people staying, they seemed happy as well as being kept occupied when relevant.

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Review from David S (Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If you have to go for respite care as told, you will not find a better place. Everybody was so helpful and accommodating.

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Review from A H (Son of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Whilst the facility itself can be termed "state of the art" due to rooms, equipment and furnishing etc, the day-to-day running is somewhat haphazard. This is due, primarily, to a lack of basic communication, hampered by high rated of staff turnover and the persistent use of agency staff. There's genuine
good care and goodwill, but a team that does not often work together lacks both commitment and a shared vision. Had we know this from the beginning, our relative would have been placed elsewhere.

Reply from Somerset Care, Somerset Care at Stockmoor Lodge

Thank you for taking the time to leave a review for Stockmoor Lodge, and for your positive feedback about the home's facilities. We are sorry to hear that you have not felt fully informed about new members of the team who have joined Stockmoor Lodge during the pandemic, and hope that you will take up our invitation to meet to discuss this further should you wish to. As Covid-19 restrictions begin to ease, we look forward to being able to have more in-person contact with the relatives and friends of those in our care and to help them to feel part of the Stockmoor Lodge community once more.


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Review from Kimberley M (Granddaughter of Resident) published on 6 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

There are a couple of lovely staff members.
Hard to name as no one has visible name badges on which is not ideal for residents or visitors. Had to ask for pain relief for my Grandad several times, including the day he passed away as the nurse ‘assured’ me he wasn’t in any pain. Not sure how they knew
that as he couldn’t communicate by this point and passed away a few hours later. The day we went to collect his belongings from his room, we find workmen/contractors in his room fixing his door! No one should have been in his room doing any adjustments three days after his passing. No compassion shown by the person who let us in at reception the day we arrived to collect Grandads belongings either, just the final insult to a catalogue of incidents we have had over the course of his stay there.

Reply from Somerset Care, Somerset Care at Stockmoor Lodge

Dear Kimberley,
Thank you for taking the time to leave feedback for Stockmoor Lodge. We are very sorry to read the concerns you have expressed in your review, and would welcome the opportunity to discuss these with you. The wellbeing of our residents and their loved ones is of paramount importance to us, and we would not wish anyone to have the experience that you have described. We appreciate that losing a loved one is a very distressing time that you may not wish to revisit, however, we invite you to contact the team at Stockmoor Lodge to discuss your concerns should you feel able to do so.
Best regards.


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Review from Carol R (Wife of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel the staff are very friendly. I feel safe with him in the care home. He likes the staff. He is showered well, and they are always helpful. I feel they care well for his medical and social needs.

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Review from Sheila M (Daughter of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident in Stockmoor Lodge for just under 4-years. Nursing care was needed throughout. When identifying a home for Mum, it was important to find an environment that genuinely respected everyone - residents, relations and staff. Stockmoor was our choice, and it lived up to this expectation.
Mum was extremely well cared for. Having been a nurse herself, she was fully aware of what good care looked like in practice, and at almost every visit to see her, her parting comment would be “they look after me very well here”. Without exception, all the staff - whatever their roles - were friendly and approachable. Throughout her stay, we had peace of mind that Mum was comfortable, safe and in an environment that was spotless. Her wishes were always respected and carried out, and we were regularly kept informed regarding her health. This past year had been a challenging time because of Covid. Thank you, everyone, for coping so incredibly well.

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Review from John T (Husband of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife goes into respite one week every month. We are really satisfied with the care she receives. The staff are really friendly. Really impressed with the guy on reception; he is really friendly and knowledgeable. The home is really clean, and the rooms are very nice.

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Review from T G (Daughter of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff has been amazing with my father. He has been in Stockmoore Lodge for two weeks. Every want and need of my dads has been catered to. The staff go above and beyond.

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Review from P P (Nephew of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We built a lovely rapport with the staff, who treated my aunt as a VIP. They gave her all the nursing care and support that we could have wished, then during the difficult lockdown year, gave her friendship and became her surrogate family. Through their constant communication, we had complete faith
and trust that my aunt was cared for as well as I would have cared for her.

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Review from Barbara G (Friend of Resident) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend and ex-partner of 28 years joined the residence at your nursing home today. We were greeted with warmth, compassion, kindness and humour. This was well received by my daughter and me, who are handing over the care of her father and my ex-partner as he prepares for end of life treatment.
Wonderful
welcoming staff, thank you so very much...

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Review from D T (Husband of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a guest rather than a patient. I am well satisfied with the care that my wide receives at all times.

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Review from Diane L (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Stockmoor Lodge following a stroke in October during the lockdown, but the home worked hard to maintain contact and visiting. Mum was very happy with her room and the care she received. Sadly she had a further stroke in January, but was able to remain at Stockmoor where they
nursed her until she died. The end of life care given was excellent, and visits to her room were possible with lateral flow testing, and I was able to meet some of the staff caring for Mum. Thank you.

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Review from H C (Daughter of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is extremely friendly and welcoming. I have mentioned to other friends they should consider this place for their parents if needed. I have visited a number of homes in the area and found this one to be far superior to the rest.

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Review from T K (Son of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Stockmoor during lockdown which has been a very testing time for her and the whole family.
She has settled in really well and always says she is being looked after fantastically well, she also comments on the staff being very kind and happy to help her with whatever problem she is having.
As
a family, we are more than happy with the way my mum is being looked after.

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Review from C P (Granddaughter of Resident) published on 30 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan has been at Stockmoor Lodge since January 2020. Once nan had settled in she really enjoyed all the activities on offer. Nan speaks highly of the care she is receiving and since lockdown, it's been really reassuring that nan is in good hands.
Nan loves her meal times. I've also found the staff really
helpful when I've phoned and great support.

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Current Review Score: 9.8 (9.834)

Overview of Review Score

The Review Score of 9.8 (9.834) out of 10 for Stockmoor Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.834 for Stockmoor Lodge is calculated as follows: ( (300 Excellents x 5) + (51 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 355 Ratings = 4.834

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Stockmoor Lodge is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Sue

Sue Monger

Job Title: Registered Manager

Welcome to Stockmoor Lodge. Together with a team of dedicated staff, we aim to provide the highest level of nursing and dementia client-centred care, tailored to meet your needs.


For further information, please get in touch, or visit me at Stockmoor Lodge. I would be happy to hear from you.