Wisteria House Dementia Care (Plymstock)

53 Hooe Road, Hooe, Plymstock, Plymouth PL9 9QS
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9.9 40 Reviews
  • Wisteria House Dementia Care (Plymstock), Plymouth
Wisteria House in Hooe, Plymstock specialises in 'quality of life' for elderly people living with dementia.

The home offers high quality and comfortable furnishings to include very stimulating lounge/diners designed to meet the various stages of living with dementia.

Wisteria House has a generous secure garden with an easy to access large decking area and covered seating area just off the lounge.

A high staffing ratio is available 24-hours to include a registered manager on seven days a week and staff specialising in quality of life care from 8 o'clock in the morning to 9 o'clock at night. Weekly trips out are always offered.

The staff team are extensively trained particularly on relationship dementia care and pride themselves on being attentive and approachable.

Pleases read their excellent CQC report with a rating of 4 'outstanding' categories (July 2018).

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Care Provided by Wisteria House Dementia Care (Plymstock)

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kirsty Young (Manager)
  • Admission Criteria
    • All welcome
    • Ages 50+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 2

Funding & Fees Guide for Wisteria House Dementia Care (Plymstock)

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,200 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,300

  • Single day care available from £125 inclusive of all meals/snacks etc
    Top up's on local authority fees welcome
    Small monthly fee to cover any person toiletries
    Hairdressing, chiropody available at an additional charge.
  • (these prices are only a guideline, please contact Wisteria House Dementia Care (Plymstock) to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No set visiting hours


  • Parking

  • Free car parking and plenty of free on street.


Wisteria House Dementia Care (Plymstock) Reviews (40)

Total of 40, showing 1-20
9.9

Wisteria House Dementia Care (Plymstock) has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years. Over all time Wisteria House Dementia Care (Plymstock) has 40 reviews.

Overall Experience

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Date Published

40
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Review from L W (Daughter of Resident) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents moved into Wisteria when it opened. The care they both received was wonderful. Sadly mum has died but dad still lives there. The staff are thoughtful and kind and very caring.
The home is beautifully cared for and offers a variety of enrichment activities and entertainment.
It is
a wonderful environment and I cannot praise the staff and management sufficiently.
It is a great place to be.

Reply from Kirsty Young, Manager at Wisteria House Dementia Care (Plymstock)

Many thanks for this wonderful review, we all really appreciate your comments, we try to create a lovely family environment for our residents to call their home.


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Review from Roderick B (Son of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear mum has Alzheimer's. Having supported her living on her own for as long as possible, made possible by my wonderful sister and brother in law, and remarkable nephew, last summer we all agreed it was time for mum to move to a home. That was tough. But the stars aligned when Wisteria House and
their remarkable team came into mum and our lives. The care, support and love they give mum and their support of us as a family over what has been at times a challenging period, has been remarkable. They feel like an extended part of our family. Every single member of the team are so friendly, professional and caring. I feel humbled every time I visit. I cannot say a big enough thank you to the team and cannot recommend Wisteria House more highly.

Reply from Kirsty Young, Manager at Wisteria House Dementia Care (Plymstock)

Thank you so much for you wonderful review. Working in care can be tough and has many highs and lows, your comments are very much appreciated by all of us here at Wisteria House.


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Review from Sam C (Granddaughter of Resident) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When nana first arrived at Wisteria House in Hooe, I was very reluctant to visit. Mainly because I feared how awful it would be. I did eventually visit and was beyond surprised at how lovely it was. It felt like an actual home, full of love and compassion. Some years later, and with nana still residing
at Wisteria, I continue to be impressed every time I visit. Every resident is shown love and care, with their individual needs and wants catered for. I love that every occasion is celebrated and the joyful atmosphere the home has fostered.
Every one of the staff members are incredible. Very helpful, hard working and always with a smile on their face.
I and my family, will be forever grateful for the top class care they continue to provide our one and only nana.
Thank you Wisteria, xxx

Reply from Kirsty Young, Manager at Wisteria House Dementia Care (Plymstock)

Many thanks for your heartfelt review, what you have described is just what we try to achieve, the team really appreciate you taking the time to feed this back to us.


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Review from Christine H (Niece of Resident) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home in my opinion, and that of my aunty who has lived here for the last 6 years has to be given a 10/10 review. It has to be the best care home in Plymouth!


The team are led by the manager who is one of the most genuine, caring people you could wish to meet along with her fantastic team. The

love, care and compassion that the residents are given in this home is exemplary. The home cooked food is always prepared daily and presented with care, cakes are baked for birthdays as well as during the week. The girls are always encouraging the residents to join in with themed activities which are varied throughout the week. The ladies have their hair do's every week so they all look extremely smart and the staff pay particular attention to the way the residents are dressed daily, everything matches and spotlessly clean.


My aunty has had a wonderful 6 years in this home and is very happy - what more could you ask for our elderly relatives other than to be loved and well cared for x


Reply from Kirsty Young, Manager at Wisteria House Dementia Care (Plymstock)

Thank for your lovely review, we really appreciate you taking the time. We like to see Wisteria House as a home from home with every day full of fun and laughter.


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Review from J H (Daughter of Resident) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was the hardest decision to put mum in a home. I looked at so many care homes and feeling that if I couldn't imagine living there myself it would not be right for mum. The moment I walked into Wisteria I was met with such warmth and feeling of home and I knew this was the place.
My mum did find
it very difficult at first which broke my heart, but the staff were so supportive and kind helping not only mum but myself with this transition . The staff show so much love and understanding it was not long before mum was happy and content.
I am amazed by all the fabulous activities and social events that they offer encouraging the residents to get involved with.
There is nothing that the staff will not do to look after each individuals needs showing such affection and going the extra mile.
Over the last 8 months that my mum has been at Wisteria House I feel we have struck gold and cannot thank everyone enough for this.

Reply from Kirsty Young, Manager at Wisteria House Dementia Care (Plymstock)

Thank you so much for this lovely review, going into care is a difficult time for all, we are so pleased that we made this easier and that your mum has settled in and become a member of the Wisteria family.


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Review from Debra S (Daughter of Resident) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot talk more highly about Wisteria Care Home..my mum is so happy living there, it truly is so amazing..I can go in to visit my mum any time night or day and I am made to feel like one of the family ...the wonderful staff are so kind and loving with my mum.
It gives me so much Peace and Joy to
know she is so happy and so at home ...
FABULOUS...

Reply from Kirsty Young, Manager at Wisteria House Dementia Care (Plymstock)

Thank you so much for this wonderful review, it sums up what we aim to achieve, it will mean so much to the team here at Wisteria House.


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Review from Ruth L (Daughter of Resident) published on 8 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mother has now been in this home for approximately five years. Throughout this time she has been cared for to the highest standards. Our family are so grateful to all of the staff that give her such care and love. The team are always looking to improve their lives and provide them with the best
care. The management team always act in a professional and caring manner as keeps us informed about their progress. We feel so lucky that our mother is in this home. Thank you to all the team

Reply from Louise Collins, Owner at Wisteria House Dementia Care (Plymstock)

Many thanks for your review, it is very much appreciated.


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Review from Antony W (Husband of Resident) published on 8 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wisteria House truly deserves its CQC rating of "Outstanding". My wife was entrusted to the care of the manager and her team after 5 years of care at home . She has smiled more in the 6 weeks she has been at Wisteria house than during the previous 5 years.
The care provided is superb, with all
carers, without exception, devoted to the residents and providing virtually a one-to-one relationship. Regular activities and events ,with encouragement to all residents to join in, , ensure maximum stimulation. This shows in the animated expressions on the faces of those taking part. and in the relaxed atmosphere Everyone's needs are responded to and regular visits from hairdresser, chiropodist, dentist and entertainers contribute to their wellbeing.
Wisteria House is home, and my daily visits have been immensely reassuring to me. My family and I viewed many care homes in the Plymouth area and are certain we have made by far the best choice
(Husband of Resident and long-retired GP)

Reply from Louise Collins, Owner at Wisteria House Dementia Care (Plymstock)

Thank you for your review and lovely comments, they are very much appreciated.


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Review from Lynne S (Daughter of Resident) published on 8 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the manager and her Team highly enough. They have been wonderful in offering not only care but love to my mother who has later stage dementia and this can result in her becoming aggressive. On any visit I have seen nothing but care and treating people as individuals to all residents
whilst visiting. They keep you fully informed of all medical issues and seek any assistance for residents to ensure the best quality of life.
I feel any person who has this awful disease is very lucky to be cared for in such a small and loving home from home

Reply from Kirsty Young, Manager at Wisteria House Dementia Care (Plymstock)

Many thanks for taking the time to leave this wonderful review, its really appreciated by all of the 'Wisteria Team'.


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Review from Judi L (Daughter of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first day, the staff could not have been better in making Mum feel safe, looking after her care and needs. The activities they do are awesome! It has been lovely after Covid to get to see the staff working together to make sure the residents feel happy and relaxed. I feel so happy that
Mum is there and wouldn't put her anywhere else.

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Review from Kerry W (Daughter of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is an extremely hard decision putting your Mum into a home. So finding one that was going to be the next "perfect" home for Mum seemed like it was going to be an impossible task. Until we found Wisteria! Wow, I am blown away by everything about it. The accommodation is outstanding; I feel like I
am visiting my mum in her home, rather than visiting her in an old people's home. It is homely and spotlessly clean, but above all, the staff are all incredible. There are not enough words to describe how amazing they all are.

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Review from Susanne B (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has stayed twice for respite and stats for several hours one day a week. I would not want her to stay anywhere else. The staff are so kind and dedicated, often having fun and themed events for the residents. I am so thankful for their love and devotion. Wisteria House is such a happy haven; you
feel it as soon as you walk in.

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Review from Terry S (Son of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are so friendly and the residents are treated like members of a large family. Always have time for them however busy they are. Very good activities which often include family members. Cannot rate them highly enough.

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Review from Carol B (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you/I walk into the care home, you feel welcome and the atmosphere is happy and calm. The residents look happy and content. The staff are attentive to their individual needs. If I have any worries or concerns over my mother, I either ring or email the care manager and it gets dealt with
and I hear back usually within twenty-four hours, mainly sooner. The staff have activity days i.e. seaside/Caribbean days. The family was invited to join in the Jubilee celebrations.

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Review from Dean J (Son of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wisteria House Dementia Care (Plymstock) really is a true care home. Dad has settled in extremely well and a lot quicker than we expected. All the staff treat the residents with the utmost care, respect, friendliness and kindness. We are always made very welcome when visiting and we are invited to join
Dad on trips out and celebrations.

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Review from Ian H (Relative of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A perfect example of what a good nursing/residential home should be. Everything you could possibly need is available with wonderful professional staff who are always happy to please and care for the residents. The home's ability to make everyone's day enjoyable is paramount. Each day there are activities
and day trips whenever possible. It is impossible to praise this home any further. We feel extremely lucky to have found you.

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Review from Stephen F (Son of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Wisteria House for a few weeks and it has been excellent. Staff have done everything to help her settle in and she is always saying how wonderful they are. Nothing is too much trouble and they work really hard to make sure everyone is happy. What a wonderful place.

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Review from Christine H (Niece of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wisteria House Dementia Care (Plymstock) is simply fantastic! From the moment the residents enter the home they are made to feel very special. It quite literally is home from home. The staff all make the residents feel like family and often give them cuddles. The food and accommodation are amazing,
everything is home-cooked. I would without question recommend this home and give it a 5-star review.

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Review from Sue B (Daughter of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is receiving excellent care - staff show such dedication and patience with my mum. Mum is treated with such dignity. Staff I feel treat mum as one of their own relatives! Nothing is too much trouble. Have attended workshops where I have been shown how to understand the world my mum is living
in - this has made me understand more about dementia.
Activities are held at Wisteria - music/craft/silent disco - residents are encouraged to join in and members of the family!
Excellent care home would recommend them highly. Thank you Wisteria.

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Review from Linda M (Niece of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident for over 2 years and I have nothing but praise for the staff at Wisteria House. They have managed my aunts increasing loss of memory with kindness and understanding. They always treat me brilliantly when I visit and I leave happy in the knowledge that my aunt is safe, warm,
well-fed, entertained and cared for.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Wisteria House Dementia Care (Plymstock) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Wisteria House Dementia Care (Plymstock) is calculated as follows: ( (106 Excellents x 5) + (2 Goods x 4) ) ÷ 108 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Wisteria House Dementia Care (Plymstock) is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

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Kirsty Young

Job Title: Manager

Joined: 2005

Kirsty has worked in the care sector for over 20 years.
She has been registered manager at Wisteria House Plymstock since the home was refurbished and opened in 2017. Kirsty achieved a CQC outstanding award on first inspection.
Kirsty started working at our home at Stoke (Plymouth) and gradually worked her way through all roles within the care home becoming a registered manager then moved to our home at Plymstock when it opened.
Kirsty has achieved her LMS level 5 qualification as well as many more along the way.
Kirsty said ' I strongly believe in leading by example and love nothing more than to close the office door and join my staff team to provide excellent quality of life for those who live at Wisteria. I pride myself in being open, honest and transparent in all aspects of my role. I empower my staff team to support the residents to continue living a fulfilled and joyful life, what is great healthcare without happiness?'


Frequently Asked Questions about Wisteria House Dementia Care (Plymstock)

What types of Care is Wisteria House Dementia Care (Plymstock) registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wisteria House Dementia Care (Plymstock) provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Wisteria House Dementia Care (Plymstock) have?

There are 16 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Wisteria House Dementia Care (Plymstock)?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wisteria House Dementia Care (Plymstock) to the centre of Plymouth?

1.8 mile(s) as the crow flies, distance by road may be significantly further.