Wisteria House Dementia Care (Plymstock)

53 Hooe Road, Hooe, Plymstock, Plymouth PL9 9QS
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34 Reviews
  • Wisteria House Dementia Care (Plymstock), Plymouth
Wisteria House in Hooe, Plymstock specialises in 'quality of life' for elderly people living with dementia.

The home offers high quality and comfortable furnishings to include very stimulating lounge/diners designed to meet the various stages of living with dementia.

Wisteria House has a generous secure garden with an easy to access large decking area and covered seating area just off the lounge.

A high staffing ratio is available 24-hours to include a registered manager on seven days a week and staff specialising in quality of life care from 8 o'clock in the morning to 9 o'clock at night. Weekly trips out are always offered.

The staff team are extensively trained particularly on relationship dementia care and pride themselves on being attentive and approachable.

Pleases read their excellent CQC report with a rating of 4 'outstanding' categories (July 2018).

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Care Provided by Wisteria House Dementia Care (Plymstock)

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kirsty Young (Manager)
  • Admission Criteria
    • All welcome
    • Ages 50+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 2

Funding & Fees Guide for Wisteria House Dementia Care (Plymstock)

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £1,100 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,200

  • Single day care available from £110 inclusive of all meals/snacks etc
    Top up's on local authority fees welcome
    Small monthly fee to cover any person toiletries
    Hairdressing, chiropody available at an additional charge.
  • (these prices are only a guideline, please contact Wisteria House Dementia Care (Plymstock) to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No set visiting hours


  • Parking

  • Free car parking and plenty of free on street.


Wisteria House Dementia Care (Plymstock) Reviews (34)

Total of 34, showing 1-20

Over all time Wisteria House Dementia Care (Plymstock) has 34 reviews.

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Review from Judi L (Daughter of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first day, the staff could not have been better in making Mum feel safe, looking after her care and needs. The activities they do are awesome! It has been lovely after Covid to get to see the staff working together to make sure the residents feel happy and relaxed. I feel so happy that
Mum is there and wouldn't put her anywhere else.

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Review from Kerry W (Daughter of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is an extremely hard decision putting your Mum into a home. So finding one that was going to be the next "perfect" home for Mum seemed like it was going to be an impossible task. Until we found Wisteria! Wow, I am blown away by everything about it. The accommodation is outstanding; I feel like I
am visiting my mum in her home, rather than visiting her in an old people's home. It is homely and spotlessly clean, but above all, the staff are all incredible. There are not enough words to describe how amazing they all are.

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Review from Susanne B (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has stayed twice for respite and stats for several hours one day a week. I would not want her to stay anywhere else. The staff are so kind and dedicated, often having fun and themed events for the residents. I am so thankful for their love and devotion. Wisteria House is such a happy haven; you
feel it as soon as you walk in.

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Review from L S (Daughter-in-law of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I have visited the home, I watch staff actively engage with all residents. Everyone is dressed and looking smart. The home puts on activities most days and encourages families to still be part of their loved one's life. They are always approachable to discuss any issues and keep you fully informed
of how they are eating, sleeping, etc. Staff are kind, rooms are good, and it is like a family home. Feel very lucky to have my family here and glad we found them.

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Review from Terry S (Son of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are so friendly and the residents are treated like members of a large family. Always have time for them however busy they are. Very good activities which often include family members. Cannot rate them highly enough.

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Review from Carol B (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you/I walk into the care home, you feel welcome and the atmosphere is happy and calm. The residents look happy and content. The staff are attentive to their individual needs. If I have any worries or concerns over my mother, I either ring or email the care manager and it gets dealt with
and I hear back usually within twenty-four hours, mainly sooner. The staff have activity days i.e. seaside/Caribbean days. The family was invited to join in the Jubilee celebrations.

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Review from Dean J (Son of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wisteria House Dementia Care (Plymstock) really is a true care home. Dad has settled in extremely well and a lot quicker than we expected. All the staff treat the residents with the utmost care, respect, friendliness and kindness. We are always made very welcome when visiting and we are invited to join
Dad on trips out and celebrations.

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Review from Ian H (Relative of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A perfect example of what a good nursing/residential home should be. Everything you could possibly need is available with wonderful professional staff who are always happy to please and care for the residents. The home's ability to make everyone's day enjoyable is paramount. Each day there are activities
and day trips whenever possible. It is impossible to praise this home any further. We feel extremely lucky to have found you.

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Review from Stephen F (Son of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Wisteria House for a few weeks and it has been excellent. Staff have done everything to help her settle in and she is always saying how wonderful they are. Nothing is too much trouble and they work really hard to make sure everyone is happy. What a wonderful place.

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Review from Christina G (Sister of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is at Wisteria House Dementia Care and I have observed her care. A special event especially describes her care, The Platinum Jubilee party! Watching the way all the staff engaged with the residents and all their individual needs, reassurance and interactions during the party, including the
visitors was amazing. Amazing entertainment from all the staff, encouraging residents and families to take part too! Amazing food, care and atmosphere. Many events and activities. Wonderful.

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Review from Christine H (Niece of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wisteria House Dementia Care (Plymstock) is simply fantastic! From the moment the residents enter the home they are made to feel very special. It quite literally is home from home. The staff all make the residents feel like family and often give them cuddles. The food and accommodation are amazing,
everything is home-cooked. I would without question recommend this home and give it a 5-star review.

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Review from Sue B (Daughter of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is receiving excellent care - staff show such dedication and patience with my mum. Mum is treated with such dignity. Staff I feel treat mum as one of their own relatives! Nothing is too much trouble. Have attended workshops where I have been shown how to understand the world my mum is living
in - this has made me understand more about dementia.
Activities are held at Wisteria - music/craft/silent disco - residents are encouraged to join in and members of the family!
Excellent care home would recommend them highly. Thank you Wisteria.

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Review from Linda M (Niece of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident for over 2 years and I have nothing but praise for the staff at Wisteria House. They have managed my aunts increasing loss of memory with kindness and understanding. They always treat me brilliantly when I visit and I leave happy in the knowledge that my aunt is safe, warm,
well-fed, entertained and cared for.

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Review from D M (Husband of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been delighted by the Wisteria House facility and staff over the last 12 months; my wife spends two 1/2 day stays per week. The good humour, professionalism and care of my wife and other guests is of a very high and consistent level. The staff are ably lead by the home manager, who shows great
interest and care for both her staff and residents. The food, prepared on-site, is of a very high standard and very varied, plus well presented. Assistance to my wife during meals ensures that she eats adequately. Entertainment is varied and imaginative and the staff ensure everyone participates to their limit of their capacity. It is wonderful to see the joy written on all their faces. I feel fortunate that Wisteria exists, as does my wife.

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Review from R L (Daughter of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are so kind and caring to my mum. At this difficult time in her and our lives, I am very confident Mum is looked after so well at Wisteria.
I pop in at all sorts of time and different times of the week, and she is always clean, tidy and as happy as she can be, given the dementia,
and her nursing needs. There are all sorts of things going on, and the staff are always visible with the residents.

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Review from C T (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has Alzheimer's and it was with great reluctance that the family agreed he needed to be in residential care. As a family, Wisteria House in Hooe, have supported not only dad but also us as a family to make the transition into care. They care for dad as a person with his own unique needs, respecting
and treating him as a human being, taking careful risks to ensure he can maintain skills and keep his dignity and self esteem. They have supported us, helping us to better understand dads disease and its management. I wish all residential settings were like this. Their commitment to all the residents is exemplary and inspiring.

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Review from Elayne S (Friend of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the twelve months plus that I have been a regular visitor to Wisteria House, I always found the atmosphere warm, friendly and a proper 'home from home'.
The residents were treated in a respectful and loving manner, with nothing being too much trouble for the staff to help with or provide.
Having
visited many homes over the years, Wisteria is the only one that I would recommend.

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Review from Alan A (Brother-in-law of Resident) published on 10 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I regularly visit the home with my wife when she sees her Sister.
Each time I visit I am made to feel welcome by all members of staff and I really enjoy the feel good atmosphere that exists in the home. Having previous experience of visiting other care homes during my role as Merchant Navy Welfare
Officer I can truly say that the home sets a high standard with regard to residents welfare, their food is both nutritious and plentiful and snacks and drinks are freely available to both visitors and residents.

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Review from Min (Sister of Resident) published on 2 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Sister has been in the home since it opened in March 2017. Each time I visit I feel I am entering her family home as everybody that works there makes you feel you are part of their family. All the staff go out of their way to engage with the residents making each day as interesting as possible with
various entertainments and activities. Although the residents may have dementia their quality of life is enhanced. The home provides them with the love and care at their most vulnerable time of life giving them a safe environment ensuring peace of mind for their relatives this is why I would recommend the home to anybody needing a care home.

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Review from Sue G (Daughter-in-law of Resident) published on 25 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A really lovely atmosphere with very caring staff. They have a wide range of activities to suit all tastes. Relatives are always made to feel very welcome and are encouraged to take part in the activities or share a meal with their loved ones. The house is beautifully clean and decorated with thought
to the residents differing needs and levels of dementia. Nothing seems to be too much trouble for them. I can’t recommend Wisteria House highly enough....such a lovely place!!

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

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Kirsty Young

Job Title: Manager

Joined: 2005

Kirsty has worked in the care sector for over 20 years.
She has been registered manager at Wisteria House Plymstock since the home was refurbished and opened in 2017. Kirsty achieved a CQC outstanding award on first inspection.
Kirsty started working at our home at Stoke (Plymouth) and gradually worked her way through all roles within the care home becoming a registered manager then moved to our home at Plymstock when it opened.
Kirsty has achieved her LMS level 5 qualification as well as many more along the way.
Kirsty said ' I strongly believe in leading by example and love nothing more than to close the office door and join my staff team to provide excellent quality of life for those who live at Wisteria. I pride myself in being open, honest and transparent in all aspects of my role. I empower my staff team to support the residents to continue living a fulfilled and joyful life, what is great healthcare without happiness?'


Frequently Asked Questions about Wisteria House Dementia Care (Plymstock)

What types of Care is Wisteria House Dementia Care (Plymstock) registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wisteria House Dementia Care (Plymstock) provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Wisteria House Dementia Care (Plymstock) have?

There are 16 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Wisteria House Dementia Care (Plymstock)?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wisteria House Dementia Care (Plymstock) to the centre of Plymouth?

1.8 mile(s) as the crow flies, distance by road may be significantly further.