Kingsclear

Park Road, Camberley GU15 2LN
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9.5 67 Reviews
  • Kingsclear, Camberley
Kingsclear Care Home is situated in the affluent suburb of Camberley, providing quality residential, nursing and dementia care for 90 residents on a permanent and short stay basis.

Kingsclear offers first-class facilities and accommodation, allowing residents to feel welcome, relaxed and secure whilst also enjoying an active and independent lifestyle. If you’re a little unsure of what type of care is needed, or would like to move in as a couple, they’re happy to help with the details.

Luxuriously furnished with a cosy feel with various lounges which are perfect for socialising, to a cinema room, bistro area and hairdressing salon, there’s plenty to keep residents engaged. The home is surrounded by beautifully landscaped gardens with several rooms on the lower ground floor having access to the gardens from their private patio areas. Kingsclear's team is devoted to helping people live fulfilling lives and maintaining their independence, with the freedom to spend each day as they choose.

Through specialist dementia training, staff are able to create an inclusive environment for all residents where they have access to engaging and meaningful activities.

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Care Provided by Kingsclear

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 97 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Robert Cook (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (97)
    • Single Rooms with ensuite Wet Room (97)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Kingsclear

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,700
    • Self-Funded Residential Dementia Care from £1,700
    • Self-Funded Nursing Care from £1,950
    • Self-Funded Nursing Dementia Care from £1,949
    • RESPITE Self-Funded Residential Care from £1,850
    • RESPITE Self-Funded Residential Dementia Care from £1,850
    • RESPITE Self-Funded Nursing Care from £1,950
    • RESPITE Self-Funded Nursing Dementia Care from £1,950
  • (these prices are only a guideline, please contact Kingsclear to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The homes open visiting policy helps residents and loved ones share visits at the times that are most convenient for them.


  • Parking

  • Onsite parking is available


Kingsclear Reviews (67)

Total of 67, showing 1-20
9.5

Kingsclear has a Review Score of 9.5 (9.507) out of 10, based on 29 reviews in the last 2 years. Over all time Kingsclear has 67 reviews.

Overall Experience

  • 55
  • 7
  • 2
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  • 2

Date Published

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Review from C W (Son of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Kingsclear are friendly, helpful, and kind, both to residents and visitors. Communication relating to Mum's needs and care planning is very good. I feel confident that Mum is well cared for and safe, so I am pleased that we have been able to make Kingsclear Mums home.

Reply from Home Manager, Home Manager at Kingsclear

Thank you so much for taking the time to write us such a positive review, we're so proud of our wonderful team and the care and kindness they devote to our residents and it means a lot to us when residents' loved ones give us such lovely feedback! We're so glad that you feel confident in Mum's care and really appreciate you putting your trust in us.


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Review from N L (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has just benefited from a second stay at Kingsclear. He last stayed for a week's respite in July and this time it was very last minute as we had a family medical emergency and so needed him to be cared for at short notice. The manager responded very quickly to our request and my dad was very
happy to have another stay at Kingsclear. The staff were so welcoming and my dad was amazed and delighted that so many of the staff remembered him!
As a family, we felt very happy knowing that all his needs were met. He has Parkinson's and has quite a regime of medication but this was all dealt with very professionally by a particular staff member. My dad loves his food and had nothing but praise for all his meals and we, as a family, felt that the refreshment station provided in reception was a lovely touch and made it more like meeting in a coffee shop, than a facility!
Kingsclear is a lovely place with great grounds and kind and caring staff!

Reply from Home Manager, Kingsclear at Kingsclear

Thank you so much for writing us such a lovely review, it was great to have Dad back with us and it's wonderful to hear that he had such fond memories of his stay in July. We really appreciate your thoughtful praise of our team and for highlighting their professionalism. We're so glad that Dad has had such a positive experience at Kingsclear the second time around and our hospitality team will be delighted to receive his compliments on the food! It's great to hear that your family have felt assured about his care and that our team and cosy setting have made you feel welcome when visiting. Thank you again for taking the time to share your kind words with us!


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Review from T S (Son of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Mum became a resident in January 2024. I have nothing but praise for Kingsclear.
All of the team I deal with are very friendly, keep me informed, and provide a superb level of care for her.

Reply from Home Manager, Home Manager at Kingsclear

Thank you for sharing your lovely review with us, we're delighted to hear that our team have left such a positive impression with you and we hope that Mum is enjoying her home at Kingsclear! It's our privilege to care for her and we're lucky to have her in our community!


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Review from A D (Wife of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Poor communication between different shifts and teams, requests have to be placed several times, this is probably due to a language barrier or staffing. General awareness of some teams are missing. Other teams are brilliant and requests are managed straight away.

Reply from Home Manager, Home Manager at Kingsclear

We pride ourselves on the resident experience and are sorry that you are unhappy with aspects of your husband's care. If you would like to discuss this further with us, please do not hesitate to contact the home manager. We pride ourselves on the resident experience and we always want to ensure that we are providing the high quality care our residents expect and deserve.


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Review from V O (Daughter of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have both been in the care home for a few years now and we have been very pleased with the care and support they have both received but even more so yesterday when my father passed away. The nurses and staff were absolutely amazing! So very kind, caring, and considerate to my father, and
even though he wasn't conscious they were talking to him telling him what they were doing, and being very gentle with him. They were also so kind and supportive to us siblings and even more so once my father passed.
Their compassion was very touching and I couldn't have wished for my father to have been in any better care. So a big thank you to all who were involved, you brought light to our very dark day.

Reply from Harry OBrien, Marketing Executive at Kingsclear

Thank you so much for your incredibly moving words, we are so sorry for your loss and all our thoughts are with your family. Your parents have been much loved members of the Kingsclear family and your father will be truly missed in our community. It's so heartwarming to hear the impact our team has had on your family and we're so thankful for your kind words about their gentle and kind approach to your parents' care and the support given to your family - we're so very proud of them! We know how difficult this time has been for you all but we're so touched to hear that we've brought some light to a dark time. Thank you again for your lovely review, it will mean so much to our team!


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Review from D L (Daughter-in-law of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving my Mother-in-law to Kingsclear her life has changed dramatically. Before, she would not be encouraged to leave her bed or take part in any activities. The staff didn't really even get to know her as a person. Within 3 days of being at Kingsclear she has had a shower, taken part in arts
and crafts, made lots of new friends and has a new lease of life. The staff has been absolutely amazing. All so friendly and genuinely lovely. She hasn't once mentioned her old flat (which used to be daily before). I can't thank everyone enough for all they have done, even just in the last two months. The food is also delicious!

Reply from Home Manager, Home Manager at Kingsclear

Thank you so much for your wonderful review, the transformation we've seen in your mother-in-law is so inspiring and we're honoured to have helped her to gain a new lease of life. We're sorry that she had a tough time with her previous care provider but delighted that she's now happy at Kingsclear, enjoying lots of activities and making new friends! We really appreciate your kind words about our team and the love and care they dedicate to their roles - we're so proud of them and the impact they've had on our residents' lives. We can't tell you how much this feedback means to us - our team will be touched to hear your lovely comments!


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Review from Valerie D (Friend of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited our friend for coffee and was pleasantly surprised at how really comfortable and beautifully furnished it was. The staff were very helpful and we were made welcomed and enjoyed a very pleasant coffee morning with our friend, who seems very happy there.

Reply from Home Manager, Home Manager at Kingsclear

Thank you so much for leaving us such a wonderful review, we're glad to hear you enjoyed your visit to Kingsclear and felt welcomed by our lovely team. We're delighted that your friend is so happy - it means so much to us to know we're making a positive impact in their life. We look forward to your next visit!


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Review from M C (Daughter of Resident) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Kingsclear for over a year now and she has gone from strength to strength. Very happy with the care provided and she has made many friends. The care team go above and beyond. The home is very clean with a very warm atmosphere.

Reply from Home Manager, Home Manager at Kingsclear

Thank you so much for your review, M, we're overjoyed to receive such wonderful feedback. It's an absolute pleasure caring for your mum and it's so lovely to see her making so many friends and enjoying herself. Our team will be touched to hear your comments!


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Review from M D (Daughter of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how wonderful this care home is, we feel very lucky to have our family member at this home. All staff are so friendly and very attentive. What makes it even more special is nothing is too much trouble.

Reply from Home Manager, Home Manager at Kingsclear

We really appreciate your feedback, M, our team will be delighted to hear your recognition of their dedication.


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Review from V H (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, large rooms, clean, light and airy. Day staff are excellent, sometimes agency staff at night are less experienced.

Reply from Home Manager at Kingsclear

Thank you for your review; we're glad you like our home. We'll pass on your feedback onto the team.


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Review from Jo A (Daughter of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother was very poorly and went into Kingsclear initially for respite. She was made to feel very welcome by all the staff, so much so, she decided to stay. She has a beautiful room, the carers are amazing and the food is so good, that she has put on some weight at last. The fee is standard
for this area, but Kingsclear beats the competition with the extras they lay on such as the activities and the bistro. As a relative, we are also welcomed into the fold by staff and residents alike. My mother is very happy there and the stress of worrying if she is ok on a daily basis has been alleviated. As a family, we are all extremely happy with the whole package and would not hesitate to recommend them.

Reply from Home Manager at Kingsclear

Thank you so much for your wonderful review. It's such a privilege to care for your mother, and we're so glad it has alleviated some stress for you and your family. Our team will be touched to hear your lovely comments!


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Review from Mary-Anne M (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother entered Kingsclear, she was very poorly, following an operation and period of time in hospital. Immediately the staff made her feel welcome and cared for. She had lost weight in the period up to arriving at the home but with the impressive menu choices she has regained strength and energy.
The
nursing care from the outset has been amazing, with everyone being kind and considerate.
Her room is very light and beautiful with access to outside which has aided her healing and recovery.
The outside space is a wonderful addition to the home and sets it apart from some of the other homes we looked at.
The Bistro area at the entrance to the building is light and airy and provides space for conversation and relaxation with relatives and friends.

Reply from Home Manager, Home Manager at Kingsclear

Thank you so much for your feedback, it's wonderful to see that your mother's health has improved and she's enjoying the food and all the relaxing spaces around the home. Our team will be delighted to hear your wonderful comments.


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Review from C P (Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It was difficult to keep track of meal times because of shift changes and different methods of communication. I found the medical staff seemed to be more interested in complying with rules and regulations than practical matters and there was a lack of coordination among these members. The exception
was the nurse who cleared a blockage in my catheter, although I was unable to establish whether she was staff or agency.

Reply from Home Manager, Home Manager at Kingsclear

Thank you for taking the time to share your feedback. We pride ourselves on the resident experience and we are always looking to improve the services we offer. We have recently implemented a new welcome pack for our residents to further strengthen our communication and we are constantly reviewing our admission journey to ensure a smooth transition for the people in our care. We would be grateful if you could contact us so that we can learn more about your experience and continue delivering the very best care for our residents.


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Review from Jan D (Wife of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't express how pleased and grateful we are as a family to have been able to get my husband into Kingsclear. At first, we weren't sure if they had space or could satisfy his complex needs. We needn't have worried! He is content, fairly happy (he has dementia so it does impact that), so well looked
after and well fed! He is safe which is so reassuring. He has an abundance of activities etc, which he is encouraged to join in.

Reply from Home Manager, Home Manager at Kingsclear

Thank you for your amazing review, Jan! We're so pleased to hear that your family feel assured in your husband's care and that he's enjoying the many activities we put on at Kingsclear. We strive for personalised care for our residents so our team will be thrilled to hear your lovely feedback.


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Review from R S (Daughter of Resident) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in for respite and she is settling well. The home is welcoming, beautifully furnished and the staff and carers have been more than helpful. It is highly likely that Mum will stay with this home permanently, as a family we are all very happy with this decision.

Reply from Home Manager, Home Manager at Kingsclear

Thank you for your feedback, we are so pleased to read your wonderful comments about Kingsclear and the care your mother is receiving; the team were thrilled with your feedback, as we strive for personalised-centred care for all our lovely residents and look forward to your mum staying permanently with us, thank you.


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Review from Z B (Friend of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A close family friend moved into Kingsclear at the end of last year. She was really reluctant about the idea of moving into a home to start with. However the management were helpful and reassuring that she is going to be in good hands. And she is!
Over the months that she has been there, I have noticed
that she has become a lot happier, despite all the age-related challenges. She has become more social and even made new friends!
The overall atmosphere feels great and there are different activities available each day. My friend has only said positive things about the home, staff and food!

Reply from Home Manager, Home Manager at Kingsclear

Thank you very much for your kind words. Nothing will stop us from delivering outstanding personalised care for all our residents at Kingsclear. The team join me in thanking you for your positive comments and we are so delighted your close family friend is happy.


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Review from S W (Daughter of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Kingsclear could not be any more welcoming. My mum was nervous about moving in but she has settled very well thanks to the kindness and consideration that she always receives. I would definitely recommend this care home.

Reply from Home Manager at Kingsclear

Many thanks for your review and kind words about our home and team at Kingsclear, it is lovely to hear your mum is settling in. Your feedback will be shared with the team.


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Review from Tracey D (Daughter of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for about 18 months.
She is very happy here. She has her own little garden on the ground floor which she loves. The staff are very kind and considerate. There are lots of activities going on for all likes. Relatives are welcome to visit anytime and take their relatives out
for the day. The manager is very hands-on and is well-liked by everyone.

Reply from Home Manager, Home Manager at Kingsclear

Thank you Tracey for taking the time to leave us a review and for your lovely comments about our home, it is wonderful that she loves her garden room on the ground floor. Your feedback has been shared with the team.


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Review from Jim R (Friend of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from start to finish. My friend really enjoyed her week of respite at Kingsclear and is considering applying to stay longer term. The staff were great in dealing with us on arrival and departure.

Reply from Home Manager, Home Manager at Kingsclear

Thank you for taking the time to leave us a review and we are pleased to hear your friend enjoyed their respite stay with us at Kingsclear. Your feedback will be shared with the team.


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Review from A B (Son of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father have been here for 4 months. The staff have been excellent in helping them to settle and have quickly picked up on how to manage their needs.
Management are very approachable and are very aware of what is going on within the home. I would highly recommend Kingsclear.

Reply from Home Manager, Home Manager at Kingsclear

Thank you for your review and we are pleased to hear that your parents have settled in at Kingsclear. Your feedback has been shared with the team who will be delighted to read it.


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Current Review Score: 9.5 (9.507)

Overview of Review Score

The Review Score of 9.5 (9.507) out of 10 for Kingsclear is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.507 for Kingsclear is calculated as follows: ( (248 Excellents x 5) + (37 Goods x 4) + (41 Satisfactorys x 3) + (4 Poors x 2) + (9 Very Poors x 1) ) ÷ 339 Ratings = 4.507

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingsclear is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 97 registered maximum number of service users is 19.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Robert

Robert Cook

Job Title: Home Manager

As Home Manager I believe that our residents should be treated with the highest quality of care possible and ensure that my team and I always maintain this, whilst making each day memorable. I lead by example and involve myself in the day-to-day life of our community as well as making Kingsclear a happy and enjoyable place in which to live and work.


I enjoy my daily walk rounds and getting the opportunity to see and chat with our residents, seeing them smile and make new friends.


I have worked in care since I was 18 when I started as a domiciliary carer and stayed in this form of care for over eight years where I progressed through various roles including supervisor and management roles. Within this time, I also passed my Level 5 in Health and Social Care Management.


In 2020 I joined Kingsclear as the Dementia Unit Manager, before being promoted to Deputy Manager and am proud to now be Home Manager, all roles have given me the opportunity to offer stability to the people living in our community and my colleagues.


At Kingsclear we are one big family and everything we do is from the heart, delivering care with passion, respect, and empathy as we would want our own family members to be cared for.


The local area is lovely and it is important to us that our home is part of the local community, we always look forward to going out and welcoming the community into our home. In my spare time, I always look forward to spending time with my family when I get the chance.


Frequently Asked Questions about Kingsclear

What types of Care is Kingsclear registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kingsclear provide?

Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Kingsclear have?

There are 97 Single Rooms.

What are the Facilities & Services at Kingsclear?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kingsclear to the centre of Camberley?

0.6 mile(s) as the crow flies, distance by road may be significantly further.