Kingsclear

Park Road, Camberley GU15 2LN
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9.5 67 Reviews
  • Kingsclear, Camberley
Kingsclear Care Home is situated in the affluent suburb of Camberley, providing quality residential, nursing and dementia care for 90 residents on a permanent and short stay basis.

Kingsclear offers first-class facilities and accommodation, allowing residents to feel welcome, relaxed and secure whilst also enjoying an active and independent lifestyle. If you’re a little unsure of what type of care is needed, or would like to move in as a couple, they’re happy to help with the details.

Luxuriously furnished with a cosy feel with various lounges which are perfect for socialising, to a cinema room, bistro area and hairdressing salon, there’s plenty to keep residents engaged. The home is surrounded by beautifully landscaped gardens with several rooms on the lower ground floor having access to the gardens from their private patio areas. Kingsclear's team is devoted to helping people live fulfilling lives and maintaining their independence, with the freedom to spend each day as they choose.

Through specialist dementia training, staff are able to create an inclusive environment for all residents where they have access to engaging and meaningful activities.

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Care Provided by Kingsclear

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 97 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Robert Cook (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (97)
    • Single Rooms with ensuite Wet Room (97)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Kingsclear

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,700
    • Self-Funded Residential Dementia Care from £1,700
    • Self-Funded Nursing Care from £1,950
    • Self-Funded Nursing Dementia Care from £1,949
    • RESPITE Self-Funded Residential Care from £1,850
    • RESPITE Self-Funded Residential Dementia Care from £1,850
    • RESPITE Self-Funded Nursing Care from £1,950
    • RESPITE Self-Funded Nursing Dementia Care from £1,950
  • (these prices are only a guideline, please contact Kingsclear to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The homes open visiting policy helps residents and loved ones share visits at the times that are most convenient for them.


  • Parking

  • Onsite parking is available


Kingsclear Reviews (67)

Total of 67, showing 21-40
9.5

Kingsclear has a Review Score of 9.5 (9.507) out of 10, based on 29 reviews in the last 2 years. Over all time Kingsclear has 67 reviews.

Overall Experience

  • 55
  • 7
  • 2
  • 1
  • 2

Date Published

67
9
23
29
38

Review from V H (Husband of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The place is excellent, I have no worries. A lovely place to be in.

Reply from Home Manager, Home Manager at Kingsclear

Thank you for taking the time to leave us a review and for your lovely comments about our home. Your feedback has been shared with the team.


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Review from H P (Daughter of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kingsclear as a whole is a beautiful care home, the staff are very polite and caring. My mum is on the middle floor, with more and more residents requiring assistance when it comes to breakfast, lunch or dinner time more staff should be on hand. I also find that some of the some of the agency staff
can be a bit lapsy daisy whilst the normal staff are running around trying to do two things at once.

Reply from Home Manager, Home Manager at Kingsclear

Many thanks for taking the time to leave a review and for your comments about our home and team at Kingsclear. All your feedback has been shared with the team.


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Review from James J (Son of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live up north and, on the various occasions I manage to get down, I am always welcomed and pleased to see how my mum is loving being in here. Very reassuring.

Reply from Home Manager, Home Manager at Kingsclear

Many thanks, James for taking the time to leave us a review and it is wonderful to hear your mum is loving being at Kingsclear. Your comments have been shared with the team.


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Review from J W (Daughter of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kingsclear is a beautiful home. Service user tells me carers are good though don't always spend the time assisting in personal hygiene. Carers do not always listen when asked to cut food so struggled when eating.
Home activities can be repetitive and difficult to access unaided, though enjoys the singers.

Reply from , Home Manager at Kingsclear

Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. Nothing is more important to us than providing the highest quality care to our residents and we always want to learn from the experiences of the people in our care as well as their loved ones. We have passed on your feedback to the team.


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Review from S G (Daughter of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The regular, experienced longer serving staff at Kingsclear do an amazing job. They show care and professionalism at all times. Despite the demands of the job, the staff have so much patience with Mum and know her well, her likes and dislikes. I can’t thank them enough. I regularly visit Mum and when
I’m not there, I feel confident that Mum’s needs are met and she is well cared for.

Reply from , Home Manager at Kingsclear

Thank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. We strive to get to know all our resident's likes and dislikes to make Kingsclear their home. Your feedback will be shared with the team.


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Review from Jane F (Niece of Resident) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

When visiting my aunt at Kingsclear my aunty who had dementia became distressed when she couldn't find her glasses. She had misplaced them previously but was always checking they were in her trusted bag. As she became more anxious I asked a member of staff if we could borrow a pair from their lost property
to prevent the situation from escalating. I was surprised when I was told this is not something that is done at Kingsclear. As a result, my aunt became upset and distressed in a situation I feel could have been avoided. There was no offer of advice or to check she was ok. It didn't help that when I arrived and asked if I could sit with my aunt in the dining room where she was sitting, the staff in the dining room told me she was not in there. I pointed out she was sitting at a table in front of them.

Reply from Home Manager at Kingsclear

Thank you for your feedback. We take comments such as yours extremely seriously as they do not reflect the usual positive feedback we receive, nor the high quality care we pride ourselves on. We will contact you shortly so we can investigate the matter further. We’re always committed to learning and improving from any feedback we receive.


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Review from D W (Daughter of Resident) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Heartbreaking experience with nurses and assigned GP saying they aren’t able to feed my mum as they aren’t familiar to her!
Begs the question what’s the point of dementia care homes? No distraction techniques used.
Hospital nurses were able to feed Mum daily. Her hygiene was also shocking with toenails
filthy and overgrown, no calls to make us aware.
Would recommend never sending any loved one here.

Reply from Home Manager, Home Manager at Kingsclear

We pride ourselves on the resident experience and are sorry that you are unhappy with aspects of your mother’s care. We take comments such as this extremely seriously as it does not reflect the typical positive feedback we receive. We are always looking to learn and improve the services we offer. We will contact you shortly to discuss the matter further.


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Review from Beverley A (Daughter of Resident) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately, after such a short time, I am unable to give a fair assessment of all the categories so I have rated them as satisfactory, I can only give my experience.
Three days in Mum became incontinent (due to diarrhoea, virus? Food?), had a fall, broke her hip, bad smell, not clean (floor, door
handles, light switch, handrail), apparently, food tastes funny, and room dark, dingy, depressing and dirty. Ensuite door bashes into shower rail, paper coming off the wall, no bath (Mum likes baths), tv controls sticky, that smell everywhere. The same morning she fell, two other residents fell all awaiting ambulances, three-hour wait on the floor (not the home's fault, and can't be moved in that situation) but no pain relief was given, no drink only at my request.
Mum has a horror of going back there, she says anyway the place is too big and impersonal and doesn't suit her, though she acknowledges it's a nice looking place, and says carers and other residents are very nice.

Reply from Home Manager at Kingsclear

We’re sorry that your mother had this experience as this is not in line with the kind of positive feedback we usually receive. The well-being of the people in our care is our highest priority and we have passed your comments on to the team so that improvements can be made.


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Review from Liz D (Daughter of Resident) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingsclear have been very welcoming and genuinely caring towards Mum since she arrived in September 2021 for respite care following an operation, she then decided to remain as a permanent resident. Regular reviews ensure we are kept fully informed of her care plan, with the opportunity to contribute
towards it. We are very confident in the clinical lead, who continually assesses and understands Mum's needs and ensures they are met by the team of nurses and carers. Staff, all of whom are positive and friendly, generally respond quickly and effectively to any questions or concerns we have. Mum enjoys the food, her room, the entertainment and the company of other residents. We are delighted she chose to live here.

Reply from , Home Manager at Kingsclear

Liz, thank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us and it is wonderful to hear how much your mum enjoys the food and environment at Kingsclear. Your feedback will be shared with the team.


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Review from Emma J (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad stayed in the home for some much-needed respite giving my mum a break, the care and home was amazing. Dad looked very well looked after during my visits and he stated the food was lovely with so much choice. Dad will certainly visit again.

Reply from Home Manager at Kingsclear

Thank you Emma for your kind words and recognition of the team at Kingsclear. The care, services and support we delivered as a team to your dad during his stay is important to us and we look forward to welcoming him back. Your feedback will be shared with the team.


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Review from Sally J (Respite Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed here for two weeks respite care whilst I was away. The care was amazing and totally made his stay. Everything was amazing from the food to his room to the care. He loved the food and I think put weight on during his stay. Care was great and the management were amazing so helpful. If
I ever need support in the future it will definitely be this care home.

Reply from Home Manager at Kingsclear

Sally thank you for your wonderful feedback regarding your husband's stay with us. We are so pleased to hear he enjoyed his time at Kingsclear and liked the food and his room. We look forward to welcoming him back anytime. I will pass your fantastic comments on to the whole team.


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Review from Peter M (Brother of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother came to stay at Kingsclear a month ago. The staff are so attentive to his needs and the care is top-notch, nothing too much. The activities team go above and beyond and on the 21st January they held another fantastic event celebrating Chinese new year, my brother loves joining in activities
or just sitting in the bistro chatting with relatives or residents. If you have a concern of any sort you know the managers are there to assist. His room is well-equipped with access to the gardens.

Reply from Home Manager at Kingsclear

Peter, thank you for taking the time to leave us such a wonderful review! We're happy to hear that your brother is enjoying the activities and events we have, as well as the facilities here at Kingsclear. I will pass on your kind comments to the whole team.


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Review from Lacie Anne W (Friend of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been living at Kingsclear since August 2022, she loves it there. When I visit we love either sitting in the bistro or joining in on one of the many events that the lovely activity team plan. The home has a great atmosphere and everyone is so helpful from care through to the kitchen staff.
My friend is living her best life.

Reply from Home Manager at Kingsclear

Lacie Anne, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your friend is receiving such great care at Kingsclear and that you both enjoy the events that have been happening at the home. I will pass on your kind comments to the whole team.


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Review from M D (Respite Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had two weeks respite care in Kingsclear in late November. The first week I naturally felt tired and stressed after caring for my husband who has early-stage dementia. By the end of week one I felt both my physical and mental health had improved no end and I was enjoying my freedom of responsibility
and joining in the activities offered at Kingsclear. As a retired district nurse sister, I was observing how the staff dealt tactfully and cheerfully with everything that happened. My bedsit and shower room were excellent and cleaned every day. I was able to have my hair cut and blow-dried in the beauty salon. I was most impressed!

Reply from Home Manager at Kingsclear

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you enjoyed your stay with us at Kingsclear and the activities we had to offer. I will pass on your kind comments to the whole team.


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Review from Carina N (Granddaughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am amazed at the transformation in my gran with how she is. Kingsclere have given her a new lease of life with quality of life, care and friends.

Reply from Home Manager, Home Manager at Kingsclear

Thank you for taking the time to leave us such a fantastic review Carina! We're happy to hear that your gran is thriving being part of the Kingsclear family. I will pass on your kind comments to the whole team.


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Review from Michael M (Friend of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My girlfriend's grandfather is residing at the home, when we visit the staff are extremely pleasant and very helpful. We were worried about him living at home alone, but he has made some new friends and his spirits have been lifted. We can't thank you enough.

Reply from Home Manager at Kingsclear

Thank you Michael for taking the time to leave us a review. It is lovely to hear that he is settling in and making new friends, as well as your recognition of the team at Kingsclear. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.


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Review from William B (Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the staff and my new home.
The food is tasty and variable.
The home is immaculate and the care is outstanding.

Reply from Home Manager at Kingsclear

Thank you William for taking the time to leave us a review. We are happy to hear that you are settling in and feel at home at Kingsclear. Your kind comments have been passed on to the team who will be delighted to hear your feedback.


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Review from Margaret D (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Kinsclear after a bad fall where she broke her hip and had 30 stitches to her head. The staff are wonderful with Mum and realise that she likes to have company.
Mum is extremely well cared for personally by the care and nursing staff. Mum is always clean and tidy we are struggling with
dental care and hoping the home can resolve. We as a family are very happy with Mum's care.

Reply from Home Manager at Kingsclear

Thank you Margaret for taking the time to leave us a review and for your positive comments about the care your mum is receiving and recognition of the team at the home. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the whole team.


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Review from Kelly V (Partner of Resident) published on 28 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband recently went into Kingsclear care home for a short stay so I could go away with my sister, as I am my husband's sole carer. It was a nice break for him and for me. My husband said it was really good and would come back as he made some friends with the residents as well as the carers. He
loved the food and The Queen's jubilee party they had.

Reply from Home Manager at Kingsclear

Thank you for your positive feedback for Kingsclear. We are glad your husband enjoyed his stay with us and could join us for the Jubilee party. We look forward to welcoming him back in the future. Thank you again for taking the time to leave us a five-star review.


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Review from E C (Sister of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a great care home, the staff are really friendly and I’ve even had the pleasure of dining with her and it was so good.


It’s nice to know my sister is being looked after by such wonderful and caring staff.


Reply from Home Manager at Kingsclear

Dear E C, thank you for taking the time to leave us a review. We are so pleased to read your wonderful comments about the home and the care your sister is receiving. The care and services we deliver as a team to our residents and families is extremely important to us. We will pass on your kind comments to the whole team.


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Current Review Score: 9.5 (9.507)

Overview of Review Score

The Review Score of 9.5 (9.507) out of 10 for Kingsclear is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.507 for Kingsclear is calculated as follows: ( (248 Excellents x 5) + (37 Goods x 4) + (41 Satisfactorys x 3) + (4 Poors x 2) + (9 Very Poors x 1) ) ÷ 339 Ratings = 4.507

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingsclear is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 97 registered maximum number of service users is 19.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Robert

Robert Cook

Job Title: Home Manager

As Home Manager I believe that our residents should be treated with the highest quality of care possible and ensure that my team and I always maintain this, whilst making each day memorable. I lead by example and involve myself in the day-to-day life of our community as well as making Kingsclear a happy and enjoyable place in which to live and work.


I enjoy my daily walk rounds and getting the opportunity to see and chat with our residents, seeing them smile and make new friends.


I have worked in care since I was 18 when I started as a domiciliary carer and stayed in this form of care for over eight years where I progressed through various roles including supervisor and management roles. Within this time, I also passed my Level 5 in Health and Social Care Management.


In 2020 I joined Kingsclear as the Dementia Unit Manager, before being promoted to Deputy Manager and am proud to now be Home Manager, all roles have given me the opportunity to offer stability to the people living in our community and my colleagues.


At Kingsclear we are one big family and everything we do is from the heart, delivering care with passion, respect, and empathy as we would want our own family members to be cared for.


The local area is lovely and it is important to us that our home is part of the local community, we always look forward to going out and welcoming the community into our home. In my spare time, I always look forward to spending time with my family when I get the chance.