Kingsclear

Park Road, Camberley GU15 2LN
Submit a Review
9.5 67 Reviews
  • Kingsclear, Camberley
Kingsclear Care Home is situated in the affluent suburb of Camberley, providing quality residential, nursing and dementia care for 90 residents on a permanent and short stay basis.

Kingsclear offers first-class facilities and accommodation, allowing residents to feel welcome, relaxed and secure whilst also enjoying an active and independent lifestyle. If you’re a little unsure of what type of care is needed, or would like to move in as a couple, they’re happy to help with the details.

Luxuriously furnished with a cosy feel with various lounges which are perfect for socialising, to a cinema room, bistro area and hairdressing salon, there’s plenty to keep residents engaged. The home is surrounded by beautifully landscaped gardens with several rooms on the lower ground floor having access to the gardens from their private patio areas. Kingsclear's team is devoted to helping people live fulfilling lives and maintaining their independence, with the freedom to spend each day as they choose.

Through specialist dementia training, staff are able to create an inclusive environment for all residents where they have access to engaging and meaningful activities.

Show Kingsclear on the Map

Care Provided by Kingsclear

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 97 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Robert Cook (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (97)
    • Single Rooms with ensuite Wet Room (97)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Kingsclear

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,700
    • Self-Funded Residential Dementia Care from £1,700
    • Self-Funded Nursing Care from £1,950
    • Self-Funded Nursing Dementia Care from £1,949
    • RESPITE Self-Funded Residential Care from £1,850
    • RESPITE Self-Funded Residential Dementia Care from £1,850
    • RESPITE Self-Funded Nursing Care from £1,950
    • RESPITE Self-Funded Nursing Dementia Care from £1,950
  • (these prices are only a guideline, please contact Kingsclear to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The homes open visiting policy helps residents and loved ones share visits at the times that are most convenient for them.


  • Parking

  • Onsite parking is available


Kingsclear Reviews (67)

Total of 67, showing 41-60
9.5

Kingsclear has a Review Score of 9.5 (9.507) out of 10, based on 29 reviews in the last 2 years. Over all time Kingsclear has 67 reviews.

Overall Experience

  • 55
  • 7
  • 2
  • 1
  • 2

Date Published

67
9
23
29
38

Review from Stephen M (Son of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall review is good but two areas could make it excellent, namely;
1) Mum eats little and needs encouragement. Not sure if staples like shepherds Pie etc are offered.
2) Facilities are good but no encouragement/collect to go as Mum forgets to go on her own. Waste of facilities.

Reply from Home Manager at Kingsclear

Dear Stephen, thank you for taking the time to write a review about Kingsclear. We strive to offer excellent, person-centred care for our residents, and we are grateful to receive positive feedback. We have taken on board your question regarding staple food and I will be in touch personally to discuss this, as our kitchen team work hard to cater for all tastes and dietary requirements. Thank you for your positive feedback about the activities Kingsclear offer residents. Again, I will be in touch with you to discuss more positive participation for your mother, so that she too can enjoy the excellent activities. Thank you again for your review. Kind regards, Miranda.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P J (Son of Resident) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mum to Kingsclear. Myself and family were very dubious about putting Mum into care. She recently suffered a fall and was not herself after losing our dad. We can not thank the team at Kingsclear enough for all they have done. Mum has come on leaps and bounds, and it's so nice to see her happy.

Reply from Home Manager, Home Manager at Kingsclear

Thank you for taking the time to leave us a review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Adele B (Friend of Resident) published on 13 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend lives with you. I’m so overwhelmed after my last visit to see her. She is so happy!
Activities that encourage her to be involved, mean that she is more confident. This is fantastic and she now loves to be part of everything! (Previously unheard of.)
She loves the food, another great
achievement, and the staff love her as much as she loves them. I have never witnessed people who care as much, they even care about me! What a wonderful home. Thank you.

Reply from Home Manager, Home Manager at Kingsclear

Many thanks for your positive review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant and caring. Helpers are lovely and a very happy place to be. If you are nice to people they will be nice and kind to you, life is how you find it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy Kingsclear, however, I've noticed the following: damaged toilet flush, broken coffee machine in the bistro and hardly any activities. Friendly management team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael B (Friend of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are searching for a five star care jome for your loved one, look no further than Kingslear. The facilities are state of the art where luxury is evident throughout this site. The staff are approachable whilst remembering visitor names. Praise due for the nutritional meals where my friend looks
forward to smoked salmon or prawn cocktail as a starter followed by a roast meal. The icing on the cake is a glass of white wine to complement the appealing lunch and dinner. Entertainment is provided most days, this is important for social cohesion and mental stimulus.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan L (Wife of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been totally impressed with everything about Kingclear. Firstly on a respite stay and now a permanent residential placement. Cannot fault it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen G (Daughter-in-law of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was only a resident at Kingsclear for 10 weeks, but from entering the home, the warm welcome made her feel at ease. From her first day at the home, she was shown love, respect and dignity. The team always had time for her and nothing was too much trouble. The food was incredible, with
the puréed food being put into moulds so it actually looked like what the other residents were eating. The home was clean and tidy with no odours and you could tell the staff took pride in their roles. Thank you for everything you did for my mother-in-law.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia C (Daughter of Resident) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad, who is ninety, moved to Kingsclear Care Home in April and I have never seen my dad so happy and so well looked after, he is living his best life. All the staff are amazing and nothing is too much trouble. I am very relieved that my dad is in a safe and caring home. I would highly recommend that
if you are looking for a care home for your loved one please consider Kingsclear, you will not be disappointed in any way.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paula L (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m so impressed with Kingsclear, from the very first conversation until now I felt reassured in regard to all my concerns regarding my mother’s needs.
Mum is settling in and taking part in lots of activities. She has made friends with other residents and is complimentary about all of the staff.
The
staff I have met are knowledgeable and very caring about Mum, there is a friendly atmosphere each time I have been in to see her (with Covid rules in place), hopefully more rules will ease over the next few months.
Mum has been at Kingsclear for 5 weeks and we are extremely happy with our choice.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catherine G (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mother into Kingsclear from another nursing home and I have to say it was best decision I have ever made. From the initial telephone call to moving in day to the present day I have not been disappointed. The staff really do go the extra mile. Very polite and friendly and most importantly
of all they are approachable. The way they have looked after my mother is lovely to see. She is in the end stages of life but the way she is treated with dignity and care is first class. The food quality again is excellent, the care put into the pureed food so it looks like it's original form is just fabulous. Even though my mother is unable to communicate the staff chat away to her taking time when feeding her, they will come back if she is too sleepy and try again and again until she is awake enough to eat. They go the extra mile to really make sure all residents and relatives are looked after even in these difficult times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally S (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled in quickly at Kingsclear. Being very independent, she enjoys the freedom to walk in the garden and listen to her music in her room. Films in the cinema are proving popular too, especially as they are of her era. The meals are to a high standard and she has been eating well as a result.
As a family, we are so pleased that she is safe and happy. In my experience, the standard of caring is very good. Thank you to the staff for looking after Mum so well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally B (Friend of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend since she moved in a few years ago and have never really felt the need to write a review but I have to say that over the last year or so Kingsclear has really made positive changes. Talking with my friend on the phone this evening, she is happy and feels like all has changed
for the better. She mainly puts this down to the changes implemented by the new ladies in management who are both always ready and willing to listen to anything that she has to say. It made my heart swell to hear her sound so happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie A (Daughter of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am deeply grateful for the care, kindness and companionship that my mother receives every minute of the day from all the staff at Kingsclear. Her individual needs are fully catered for. The peace of mind I have knowing my mother is so well cared for is invaluable. I recommend this care home unreservedly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rob H (Son of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited Mum today, albeit under strict controls so that we meet all current guidelines. She is healthy and happy, and being very well looked after by a sincere and caring team. Missing being able to take her out for the day, but comforted by the care and company she is enjoying in Kingsclear.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J J (Husband of Resident) published on 23 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has just started her second year at Kingsclear, having previously been in residence in a home that has since closed. Prior to that, spending periods of respite in four different care homes. I have made comparisons with these experiences in making this review. Overall I would rate Kingsclear
as very good. Nursing, Care, and domestic staff is first class, coming from no less than 10 countries and 4 continents, working harmoniously together. Turnover is quite quick and in the past much has depended on agency staff. Very hard working and conscientious staff using initiative and encouragement in activities. Food is good, wholesome, varied, and well prepared. Individual choices are also available. Those involved are well versed in catering. Senior management recently changed. Department managers are efficient and approachable. When first visiting one is greeted with an air of efficiency and welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara M (Friend of Resident) published on 20 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say that Kingsclear is one of the most welcoming places to visit. Everytime I walk through the door the receptionist is friendly and attentive and could not be any more helpful if she tried. The carers are always running around to make the residents here live their best life and I am always
delighted to see that my friend is happy and well cared for. Kingsclear has had its issues in the past but these seem to be well and truly being dealt with by the management team and I look forward to seeing more exciting changes in future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tendai M (Friend of Resident) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit a resident. I was happy with the care and the hospitality at the care home and she said she is well looked after. She showed me her bedroom which was nice and clean. She was looking bright in mental state.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bob P (Friend of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit a friend every week with my fellow Christian life group members and the staff always make us feel welcome and are most helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simon S (Friend of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Kingsclear weekly and am impressed by the facilities, the low staff turnover and the personal care and interest they all have for the residents. They combine respect, patience are professionalism with genuine love and cheerfulness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.507)

Overview of Review Score

The Review Score of 9.5 (9.507) out of 10 for Kingsclear is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.507 for Kingsclear is calculated as follows: ( (248 Excellents x 5) + (37 Goods x 4) + (41 Satisfactorys x 3) + (4 Poors x 2) + (9 Very Poors x 1) ) ÷ 339 Ratings = 4.507

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingsclear is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 97 registered maximum number of service users is 19.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Robert

Robert Cook

Job Title: Home Manager

As Home Manager I believe that our residents should be treated with the highest quality of care possible and ensure that my team and I always maintain this, whilst making each day memorable. I lead by example and involve myself in the day-to-day life of our community as well as making Kingsclear a happy and enjoyable place in which to live and work.


I enjoy my daily walk rounds and getting the opportunity to see and chat with our residents, seeing them smile and make new friends.


I have worked in care since I was 18 when I started as a domiciliary carer and stayed in this form of care for over eight years where I progressed through various roles including supervisor and management roles. Within this time, I also passed my Level 5 in Health and Social Care Management.


In 2020 I joined Kingsclear as the Dementia Unit Manager, before being promoted to Deputy Manager and am proud to now be Home Manager, all roles have given me the opportunity to offer stability to the people living in our community and my colleagues.


At Kingsclear we are one big family and everything we do is from the heart, delivering care with passion, respect, and empathy as we would want our own family members to be cared for.


The local area is lovely and it is important to us that our home is part of the local community, we always look forward to going out and welcoming the community into our home. In my spare time, I always look forward to spending time with my family when I get the chance.