Kingsclear

Park Road, Camberley GU15 2LN
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9.5 67 Reviews
  • Kingsclear, Camberley
Kingsclear Care Home is situated in the affluent suburb of Camberley, providing quality residential, nursing and dementia care for 90 residents on a permanent and short stay basis.

Kingsclear offers first-class facilities and accommodation, allowing residents to feel welcome, relaxed and secure whilst also enjoying an active and independent lifestyle. If you’re a little unsure of what type of care is needed, or would like to move in as a couple, they’re happy to help with the details.

Luxuriously furnished with a cosy feel with various lounges which are perfect for socialising, to a cinema room, bistro area and hairdressing salon, there’s plenty to keep residents engaged. The home is surrounded by beautifully landscaped gardens with several rooms on the lower ground floor having access to the gardens from their private patio areas. Kingsclear's team is devoted to helping people live fulfilling lives and maintaining their independence, with the freedom to spend each day as they choose.

Through specialist dementia training, staff are able to create an inclusive environment for all residents where they have access to engaging and meaningful activities.

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Care Provided by Kingsclear

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 97 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Robert Cook (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (97)
    • Single Rooms with ensuite Wet Room (97)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Funding & Fees Guide for Kingsclear

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,700
    • Self-Funded Residential Dementia Care from £1,700
    • Self-Funded Nursing Care from £1,950
    • Self-Funded Nursing Dementia Care from £1,949
    • RESPITE Self-Funded Residential Care from £1,850
    • RESPITE Self-Funded Residential Dementia Care from £1,850
    • RESPITE Self-Funded Nursing Care from £1,950
    • RESPITE Self-Funded Nursing Dementia Care from £1,950
  • (these prices are only a guideline, please contact Kingsclear to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The homes open visiting policy helps residents and loved ones share visits at the times that are most convenient for them.


  • Parking

  • Onsite parking is available


Kingsclear Reviews (67)

Total of 67, showing 61-67
9.5

Kingsclear has a Review Score of 9.5 (9.507) out of 10, based on 29 reviews in the last 2 years. Over all time Kingsclear has 67 reviews.

Overall Experience

  • 55
  • 7
  • 2
  • 1
  • 2

Date Published

67
9
23
29
38

Review from M H (Wife of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my husbands to care and have no problems. The only thing, I feel the food could be better.

Reply from Tracey Jepson, Home Manager at Kingsclear

We really appreciate your feedback. At Kingsclear we pride ourselves on providing outstanding choices and quality products when creating a healthy and varied menu, meeting the needs of every resident’s individual dietary requirements. We always welcome the opportunity to review and improve upon what we offer and hope you will share your thoughts with us in the home.


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Review from M N (Sister of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On walking into reception, there is a warm, caring and friendly atmosphere. The care and support staff are wonderful and attentive at all times. The communal rooms are spacious and equivalent to hotel luxury, as are the individual rooms and cleanliness is of a very high standard.
It is comforting to
know that my sister is being cared for to such a high standard.

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Review from Linda S (Mother-in-law of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous caring warm staff. Continuity is great and my mother in laws needs are always met. She is well cared for and very happy.

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Review from Leslie D (Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were here three weeks for respite which was enjoyable and beneficial.
The staff were kind, courteous and helpful. The facilities and decor were excellent and the room spacious.
The system of serving food from the kitchen to the ground floor could be improved. Hopefully, the activities will be more
frequent and varied in the future.
The grounds are well laid out and the seating arrangements for outside are excellent. We highly recommend Kingsclear.

Reply from Diane Stone, Home Manager at Kingsclear

Thank you for taking the time to review Kingsclear, we really appreciate your feedback. At Kingsclear we take great pride in ensuring we deliver high-quality care and facilities and we are very pleased that you have such a positive impression of our home, team and the high-quality care they provide. We are happy to report that we have now reviewed our process for serving food to ensure that our high standards of service can be properly maintained at all times.
We believe it’s important to provide regular events and activities; both group and individual throughout the week as we are committed to creating an environment where our residents enjoy a varied, active and contented life. We are working hard to provide an engaging calendar of daily events and activities (smaller group activities and one-to-one) for our residents and tailor them to the needs and likes of the individual.
We always welcome the opportunity to improve and thank you for sharing your suggestions with us.


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Review from Julie S (Daughter of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering Kingsclear the atmosphere is very welcoming with staff who are always willing to help. My parents are staying here for three weeks respite care and they have found the home's entertainment wonderful. They have been treated with respect, warmth and dignity. The rooms are airy, spacious and
very clean. The food is very good and nothing has been too much trouble. The home's manager is always willing to listen and chat to relatives but she will always get involved and be willing to take on any task within the home if it becomes necessary. This all adds up to a very happy environment and a caring home.

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Review from Siobhain H (Daughter of Resident) published on 9 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my dad to Kingsclear in November 2017. From the day he arrived, the staff were genuinely interested in getting to know him and his personal likes and dislikes. All of the staff have a welcoming and friendly approach to not only to my dad, but to myself and my mother when we visit. The home
itself is in gorgeous surroundings and the rooms are clean and safe. The catering is of an exceptionally high standard with lots of variety and my dad is able to get something to eat at any time. There is always a nurse on duty and the doctor calls regularly. If I have any concerns or queries the staff are always happy to help or get back to me when they have further information.


I knew I made the right decision to move my dad to Kingsclear when I was able to drive away in my car after a visit and have no worries or concerns that he will be well looked after until my next visit.


My dad tells me he is living in a luxury mansion... I think he may be right!!! Thank you to all the staff.


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Review from S P (Wife of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingsclear has far exceeded my expectations.
It is the most caring and comfortable home.
The whole family has been welcomed and made to feel at home and cared for in every way.
Nothing is too much trouble for the staff.
They have achieved the right level of professionalism combined with empathy,
expertise and friendliness.
The standard in all areas is exceptional.

Reply from Diane Stone, Home Manager at Kingsclear

I would like to sincerely thank you for the beautiful comments from the whole team at Kingsclear. We really appreciate your feedback and we take great pride in listening to our residents, relatives and friends and ensuring we deliver high-quality care and facilities. We are very pleased that you have a positive impression of our team and the high-quality care they provide and we hope that you will continue to share your suggestions with us in the home in future.


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Current Review Score: 9.5 (9.507)

Overview of Review Score

The Review Score of 9.5 (9.507) out of 10 for Kingsclear is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.507 for Kingsclear is calculated as follows: ( (248 Excellents x 5) + (37 Goods x 4) + (41 Satisfactorys x 3) + (4 Poors x 2) + (9 Very Poors x 1) ) ÷ 339 Ratings = 4.507

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingsclear is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 97 registered maximum number of service users is 19.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Robert

Robert Cook

Job Title: Home Manager

As Home Manager I believe that our residents should be treated with the highest quality of care possible and ensure that my team and I always maintain this, whilst making each day memorable. I lead by example and involve myself in the day-to-day life of our community as well as making Kingsclear a happy and enjoyable place in which to live and work.


I enjoy my daily walk rounds and getting the opportunity to see and chat with our residents, seeing them smile and make new friends.


I have worked in care since I was 18 when I started as a domiciliary carer and stayed in this form of care for over eight years where I progressed through various roles including supervisor and management roles. Within this time, I also passed my Level 5 in Health and Social Care Management.


In 2020 I joined Kingsclear as the Dementia Unit Manager, before being promoted to Deputy Manager and am proud to now be Home Manager, all roles have given me the opportunity to offer stability to the people living in our community and my colleagues.


At Kingsclear we are one big family and everything we do is from the heart, delivering care with passion, respect, and empathy as we would want our own family members to be cared for.


The local area is lovely and it is important to us that our home is part of the local community, we always look forward to going out and welcoming the community into our home. In my spare time, I always look forward to spending time with my family when I get the chance.