Lavender Oaks Care Home

4 Metcalfe Avenue, Carshalton SM5 4AQ
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9.9 90 Reviews
  • Lavender Oaks Care Home, Carshalton
Lavender Oaks Care Home opened in October 2017 and provides 24 hour residential, nursing, dementia and respite care for older individuals living in Carshalton and the wider Sutton area. With a variety of facilities, there is plenty for residents at Lavender Oaks to do, including enjoy a screening in their cinema, celebrate special family occasions in their private dining room or simply take a stroll around their secure, landscaped gardens. Every resident has their own bedroom with an en suite wetroom, and there are a number of communal living and dining rooms for residents to spend their time.

The expertly trained and professional team at Lavender Oaks are dedicated to the care, comfort and dignity of all their residents, with special emphasis given to promoting independence, privacy, respect and wellbeing.

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Care Provided by Lavender Oaks Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Debbie Armstrong (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lavender Oaks Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Ample parking available on site.


Lavender Oaks Care Home Reviews (90)

Total of 90, showing 1-20
9.9

Lavender Oaks Care Home has a Review Score of 9.9 (9.906) out of 10, based on 26 reviews in the last 2 years. Over all time Lavender Oaks Care Home has 90 reviews.

Overall Experience

  • 83
  • 4
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Date Published

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Review from Peter G (Nephew of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was nearing the end of his life due to terminal cancer and gone blind due to macular degeneration.
He had been in and out of hospital on several occasions towards the end of 2024, so was no longer able to be at home and Lavender Oaks accepted him into the Care Home without a moments hesitation.
The care and attention he received was first class and his family and friends couldn't have asked for anything more. Although he was only there for less than 2 months all members of staff and medical specialists were exceptional, keeping him comfortable and pain free to the end. His family and friends were able to visit and share final moments, the church minister too which was important to him. As he loved listening to the radio his room was generally filled with music and a good collection of Christmas cards during the festive period. Thanks Lavender Oaks for all you did.

Reply from Debbie Armstrong, Home Manager at Lavender Oaks Care Home

Thank you for taking a moment to leave us a review during this difficult time. It was an honour to care for your uncle, and we miss him dearly. Please know you are always welcome at Lavender Oaks.


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Review from J S (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From initial contact to moving in, the experience has been excellent. All of the questions have been answered or anticipated. All the staff have been amazing, smiling and making us feel at home. My mum has felt special and wanted from the first meeting.
I can honestly say I saw 5 homes and this home
was the best one for atmosphere and warmth of welcome. I am very happy to entrust my mum to the care of the home and I know she is very happy.

Reply from Matthew Anstee-Brown, Regional Director at Lavender Oaks Care Home

Thank you for your kind feedback. It is brilliant to hear you feel you made the right choice with Lavender Oaks.


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Review from S B (Sister-in-law of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial enquiry to my sister-in-law being placed here everything has gone smoothly.
The client services manager made a big effort to get my sister-in-law in quickly as she was so unhappy at her previous care home. All the staff have made an enormous effort to get her settled and happy. We
can't fault the home.

Reply from Matthew Anstee-Brown, Regional Director at Lavender Oaks Care Home

I am glad to hear our client services manager was able to assist your sister-in-law and ensure a smooth transition into our home. It is a pleasure to have her with us!


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Review from M S (Daughter of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It took me a while to make sure I found the right place for my mum. I am so happy that I have found Lavender Oaks Care Home. Since I found this beautiful place everything has been brilliant, from how we have been greeted until the present. I have notice a significant change in my mother's well being
and cannot be more grateful.
Thank you all for your hard work and dedication.

Reply from Matthew Anstee-Brown, Regional Director at Lavender Oaks Care Home

Thank you for your kind review. I am glad to hear you feel you have found the right place for your mum and that she has improved in our care.


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Review from Terry S (Son of Resident) published on 26 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend this facility and staff enough. All Staff, accommodation and food outstanding and so helpful. I was recommended by a friend and was met with standards surpassing his high marks.
Thank you to the staff for being so helpful at the start, I recommend this place 100% and they offer both
respite and permanent care.
The care system is a minefield when you enter it for the first time and Lavender Oaks and the staff were the only ones who had any sort of knowledge and help through the process.
Thank you again.

Reply from Matthew Anstee-Brown, Regional Director at Lavender Oaks Care Home

Thank you for your incredibly complimentary feedback. I am glad to hear we could assist you in your care search.


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Review from A B (Grandson of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't say enough wonderful things about Lavender Care Home. The staff here are truly incredible, attentive and always ready to go above and beyond. The facilities are excellent and clean, creating a welcoming and comfortable environment. Lavender Oaks has been a fantastic option for respite care as
they are very accommodating and make every effort to meet individual needs. It's reassuring to know our loved ones are in such capable and caring hands. Highly recommend this home!

Reply from Matthew Anstee-Brown, Regional Director at Lavender Oaks Care Home

I am thrilled to hear you have had a positive experience at Lavender Oaks.


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Review from A J (Daughter-in-law of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we first walked through the doors we felt welcomed and all the staff have been amazing. Nothing is too much for them. The home is clean and homely, the food is great and the facilities are great. The care my father-in-law has received has been incredible. They're so kind and caring we couldn't
ask for more. Can I book my space now.

Reply from Maria Stancu, Home Manager at Lavender Oaks Care Home

Thank you for your fantastic feedback, which I will be sure to share with the rest of the team. I am overjoyed to hear that your father-in-law is satisfied with all aspects of life at Lavender Oaks.


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Review from Carole L (Daughter of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first viewing, we have been so impressed with the caring, empathetic staff. Everyone at Lavender Oaks goes above and beyond to make sure the residents are cared for. My dad has taken time to settle, which they have allowed him to do. He is now a permanent resident. We are very grateful
for all the wonderful care, food, activities, etc, he receives on a daily basis. We feel supported too. Thank you.

Reply from Maria Stancu, Home Manager at Lavender Oaks Care Home

Thank you so much for your wonderful review of Lavender Oaks. I am very proud of our staff team and will be certain to share your feedback with them, which I know they will really appreciate.


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Review from Ian F (Son of Resident) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are amazing, very friendly, supportive and caring. There are lots of opportunities to take part in activities, my dad particularly enjoys using the interactive table for music and the quizzes. His room is lovely with a view over the gardens. Dad has said he feels safe and secure here and
enjoys the company of other residents rather than being alone. The food is excellent and we are kept informed of any health or well-being concerns as they arise.

Reply from Maria, Home Manager at Lavender Oaks Care Home

Thank you so much for leaving a review of Lavender Oaks. It is fantastic that you have found all of our team to be friendly, supportive and caring, but most importantly that your Dad feels safe and secure. We do have a great team, and I can concur regarding the food. Our chef has been with us for many years and takes great pride in delivering a delicious tasty menu. Thank you once again.


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Review from L F (Daughter of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful care home. Relaxed and welcoming. The staff are so kind and helpful I could not ask for a better place for my mum to stay. I have already recommended Lavender Oak to a friend for her mum.

Reply from Maria Stancu, Home Manager at Lavender Oaks Care Home

Thank you for your fantastic feedback. It fills me with pride to hear that you could not think of a better place for your mum to be and that you are confident in recommending us to others.


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Review from K A (Daughter of Resident) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Lavender Oaks to be excellent. From arrival, we were made to feel welcome. My Dad has been well cared for. Nothing is too much trouble. The staff are amazing, caring and dedicated.
We could not wish for a better place for my dad to be.

Reply from Maria Stancu, Home Manager at Lavender Oaks Care Home

Thank you so much for taking the time to write a review of the care your dad has received at Lavender Oaks. I am so pleased that you have been made to feel welcome and your dad has been well cared for. I really do appreciate your feedback and will share it with our wonderful team.


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Review from Toni C (Daughter-in-law of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent a week at Lavender Oaks in April as we went on a family holiday. Her room was beautiful, all of the staff were kind and pleasant. My mother-in-law has very disturbing conversation topics due to her dementia, the staff took this in their stride and were very tolerant. My mother-in-law
had a birthday while there and they made this special for her.

Reply from Maria, Home Manager at Lavender Oaks Care Home

Thank you so much for taking the time to leave a review of Lavender Oaks Care Home. We are really pleased that your mother-in-law had a nice stay with us and that you felt our wonderful team were kind to her. I will share your feedback during our next team meeting and I am sure they will be delighted.


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Review from Edward W (Friend of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are understanding, proactive, very friendly and accommodating. Their commitment to making the residents feel 'at home' starts from the moment of entry. The views from the rooms at the first-floor level are comfortable and pacifying to the mind and allow a superabundance of daydreaming. Absolutely
no complaints about heating, there's plenty of it! A place to recommend to trusting friends.

Reply from Maria Stancu, Home Manager at Lavender Oaks Care Home

Thank you for your lovely review about our home and the quality of care and service that we offer; it's great to hear the residents feel at home straight away, which is a great reflection of all the thought and effort that the whole staff team put in - thank you.


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Review from Gordon S (Son of Resident) published on 14 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for at Lavender Oaks for 16 months before her death in August 2023. I lived fairly local and used to visit every couple of days and the way I was treated made me part of the team. She was always smiling as her care couldn't be beaten by all of the staff, I have moved further away
now but I still pop in and visit the staff in a way of thanks.

Reply from Maria, Home Manager. at Lavender Oaks Care Home

Thank you so much for taking the time to review Lavender Oaks. I am so pleased you felt your mum's care couldn't be beaten and that you were treated as part of the team. You are always more than welcome to pop for a visit and we always look forward to welcoming you.


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Review from S B (Son of Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my mother's second respite stay. She really enjoys her time at Lavender Oaks and is always well looked after. All the staff are kind and caring.

Reply from Maria Stancu, Home Manager at Lavender Oaks Care Home

Thank you for your lovely comments about our home and the staff - they really appreciate such feedback that recognises the dedication of their care. It's always a pleasure to look after your mother, and we look forward to welcoming her again for another stay here at Lavender Oaks!


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Review from B N (Husband of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-run home.
Staff caring and supportive.
Management insists on high standards.
Definitely best in the area.

Reply from Maria Stancu, Home Manager at Lavender Oaks Care Home

Thank you for your feedback. We aim to be the best care home, so it is most welcome to hear that, in your view, we are! The whole staff team will really appreciate such feedback; thank you.


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Review from J B (Daughter of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No words to describe the care and kindness shown by all the wonderful staff at Lavender Oaks, not just to our beautiful Mum but to us as a family.

Reply from Maria Stancu, Home Manager at Lavender Oaks Care Home

In just a few words, you have left us a poignant comment on the quality of our care that will mean a lot to the whole team here at Lavender Oaks; thank you.


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Review from D G (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my mother entered the home we had a lovely warm welcome, nothing was too much trouble, staff so helpful amazing.
My mum as settled in so well with the lovely care from all the staff, everything is so well managed. Nothing is too much trouble, even when the family visit, we get such
a warm welcome.
I highly recommend this home to anyone who is thinking of coming here.
All of my family are very impressed.

Reply from Rachelle Minter, Home Manager at Lavender Oaks Care Home

Wow, thank you so much for such a wonderful review! We are so happy to hear how welcome and supported you and the family feel and that will mean so much to all the team here.


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Review from V C (Daughter of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavender Oaks is a very special place. They take amazing care of my mum who is very happy here. The staff go above and beyond. There always seems to be something going on from pop-up shops to hand massages and nail care. All the residents seem so happy. I can't thank them enough.

Reply from Rachelle Minter, Home Manager at Lavender Oaks Care Home

Wow, thank you so much for the wonderful review! The team at Lavender Oaks always try to ensure that there is lots going on for the residents to enjoy and I am so glad Mum is happy in the home.


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Review from Debbie S (Daughter of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I brought my mum in for respite care for 8 weeks. The staff were lovely and very welcoming. Nothing was too much trouble. Her room was like a hotel, felt very reassured when I left her.

Reply from Rachelle Minter, Home Manager at Lavender Oaks Care Home

We are so pleased that Mum has enjoyed her respite stay with us and that's so great to hear she loved the facilities. Thank you for choosing the Lavender Oaks care team.


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Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Lavender Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Lavender Oaks Care Home is calculated as follows: ( (282 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 308 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lavender Oaks Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Frequently Asked Questions about Lavender Oaks Care Home

What types of Care is Lavender Oaks Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lavender Oaks Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Lavender Oaks Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Lavender Oaks Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lavender Oaks Care Home to the centre of Carshalton?

1.5 mile(s) as the crow flies, distance by road may be significantly further.