Review from Malcolm B (Friend of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience

Very good carers, the facilities excellent and resident very happy.

Reply from Rachelle Minter, Home Manager at Lavender Oaks Care Home

Thank you for writing us a review and I will be sure to pass this feedback to our team.

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Review from Martin M (Son of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience

We found this to be a very good care home - modern, clean, well-equipped. The staff were always warm and friendly but also very efficient and they know everyone and their visitors by name. The physiotherapists were superb and got Mum mobile again after her spell in hospital. Other residents got to know

Mum too and encouraged her to join in with them. We would have been happy for her to stay for longer but she was desperate to return to her own home which she is now managing with a live-in carer.

Reply from Rachelle, Home Manager at Lavender Oaks Care Home

Thank you for taking the time to leave a review for our home. We are so pleased that you and your mum had such a great experience during her stay at Lavender Oaks. I will pass on your feedback to our wonderful team.

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Review from Gary M (Son of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience

My mother has been a resident at Lavender Oaks since September 2020. The quality of care that Mum receives from dedicated, professional, and cheerful staff has been first-class. Her accommodation is wonderful and spacious and the staff have actively encouraged Mum to pursue her love of painting every

day which is a lifeline for her following her damaging strokes. I feel so lucky that Mum is being so well looked after in a facility that my family likens to a hotel.
Thank you Lavender Oaks.

Reply from Rachelle Minter, Home Manager at Lavender Oaks Care Home

Thank you so much for taking the time to write a review. I am delighted that your mum has received such great care in our beautiful home, and furthermore that you feel lucky to have found us. We are honoured that you chose Lavender Oaks and take great pride in your feedback. I will make sure I share it with the team.

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Review from A S (Daughter of Resident) published on 16 September 2023
Submitted via Website • Report

Overall Experience

The professionalism is outstanding and the care, compassion and dignity provided to the residents is exemplary.
The kitchen staff ensured Mum had food she enjoyed and provided an alternative if she didn’t want what was on the menu. The food was excellent.
The domestic staff would always greet Mum

and chat with her whilst doing their work. The home always smells wonderful. The activities staff would talk with Mum to get to know what she liked.
The care staff are superstars. They really got to know Mum. They were all so very good especially treating Mum with dignity. It was so good to see the high standard of care continued with the night staff.
The nurses were so professional in managing Mum's pain and understanding her medical needs.
The reception, admin/finance staff always made us feel welcome when we entered the home.
There is a lovely caring, supportive and respectful culture at Lavender Oaks which is led by the managers and training team. Mum was very happy at Lavender Oaks.

Reply from Rachelle Minter, Home Manager at Lavender Oaks Care Home

Thank you so much for your incredible feedback. We will be sure to pass on your amazing comments to all of the teams at the home.

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Review from Beryl F (Respite Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience

I recently spent four weeks at Lavender Oaks, Mariposa Section, after coming out of hospital. I can’t speak highly enough of the wonderful time I had there, I was made to feel so welcome from the day I arrived. All the staff made my stay a very memorable occasion, I didn’t want to go home. The care

I received and the delicious food was something I will remember for a long time. If the time comes that I can’t look after myself, I would have no hesitation in returning to Lavender Oaks to live. Thank you to all concerned.

Reply from Rachelle Minter, Home Manager at Lavender Oaks Care Home

Thank you so much for leaving your kind review of Lavender Oaks. All feedback is important to us. We really appreciate your kind words and I will be sure to pass them on to our team.

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Review from S A (Resident) assisted by family/friend published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience

The first thing all the staff were very friendly, nothing was too much trouble, never too busy to help. Felt very comfortable and safe, companionship was very good, and tea and coffee very good. I was here for respite and if I could afford it if I would stay permanently.

Reply from Rachelle Minter, Home Manager at Lavender Oaks Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident are our number one priority and it is rewarding to have such positive feedback. We would be delighted to see you again, please do feel free to join our events or pop in for a coffee and one of our chef's speciality cakes.

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Review from N B (Daughter of Resident) published on 19 February 2023
Submitted via Website • Report

Overall Experience

After a stay of 3 months, we will be looking elsewhere that accomodates my father who is in post-stroke recovery. We are sorry this hasn't worked out for us.
Most of the staff we had on one team were fabulous. Two of the nurses we had were brilliant. The food was great. The activities were excellent.

Reply from Rachelle Minter, Home Manager at Lavender Oaks Care Home

We wish your father the very best in his continued recovery. Thank you for your kind comments for our nursing, kitchen and activities teams, I will be sure to pass these comments on and they will be very much appreciated. Warmest regards.

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Review from Martin T (Son of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience

I remain delighted by the quality of life my 93-year-old mother enjoys at the Lavender Oaks Care Home. Covid (and now flu) remains a serious challenge, but I respect the professionalism of the entire staff team faced with it - and their positivity throughout. There are going to be step-changes, but,

if anything, Mum is getting younger - not older - residing at Lavender Oaks!

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Review from D C (Son of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience

Dad continues to be cheerful, happy and secure at Lavender Oaks. My ratings for Lavender Oaks reflect this and hopefully continue from the day of his arrival two years ago to maintain his cheerful disposition.

Reply from Rachelle Minter, Home Manager at Lavender Oaks Care Home

Thank you so much for your wonderful feedback. It is our pleasure caring for your dad and we really enjoy him being part of the Lavender Oaks family.

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Review from L B (Son of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience

My mother is very happy here. I'm confident that she is receiving excellent care and feel that the decision for my mother to reside at Lavender Oaks was one of our best. Thank you.

Reply from Rachelle Minter, Deputy Manager at Lavender Oaks Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations, and the team will be thrilled to receive this feedback.

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Review from N C (Niece of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience

The staff have been good at listening and sorting out all my aunt's needs. They have been amazing at making her room feel like home. We are happy to have my aunt live there and she is thriving. The home is local, well kept and welcoming.

Reply from Rachelle Minter, Deputy Manager at Lavender Oaks Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.

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Review from Barry A (Son of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience

Dad came to Lavender Oaks after a period in the hospital following Covid. At this time, he moved into the Dementia part of the home. I visited regularly, getting a good feel for the place. Every single member of staff I met obviously wanted the best for the people in their care. They would take time

to build relationships with the residents and get to understand what makes each of them tick and gets them engaged. All of their interactions were obviously fuelled by a desire to make and have a lovely caring community.
The team are always inclusive and respectful and adapts to everyone's individual needs. They never apply a one size fits all approach and genuinely go out of their way to find ways to engage and generate interest in the residents, even when they can be challenging because of their condition. The environment and facilities are always spotlessly clean, and the food is good. I would have no hesitation in recommending Lavender Oaks; I never felt Dad was getting less than the best care.

Reply from Rachelle Minter, Deputy Home Manager at Lavender Oaks Care Home

Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your Dad during the latter stage of his life; he is missed by all of the team here at Lavender Oaks.

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Review from Simon W (Son of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience

My mum was a resident at Lavendar Oaks for a short time and I can not fault any aspect in regard to this home.
From the moment she arrived there, to her death in July, she loved the home and the staff who looked after her.
As I work, here in Ireland, looking after nursing homes in terms of catering,

I know what I am looking for in terms of standards and Lavendar Oaks exceeded in all aspects compared to other homes in the area.
Even after my mum passed, they are still in contact and also welcoming my dad to the home still.

Reply from Rachelle Minter, Deputy Manager at Lavender Oaks Care Home

Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your mum during the latter stage of her life, she is missed by all of the team here at Lavender Oaks.
I will pass these on to the team who will really appreciate your kind words

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Review from Teresa O (Daughter of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience

My mum was in Lavender Oaks for two weeks of respite care. All the staff were excellent and very caring. My mum really enjoyed herself and her mobility has definitely improved. The facilities are amazing and very clean, as was her room. I could visit her anytime and was always welcomed by the staff.

I was very happy in the knowledge that my mum was being very well cared for.

Reply from Rachelle Minter, Deputy Manager at Lavender Oaks Care Home

Thank you very much for your kind words about our staff being excellent and very caring. We are delighted your mum really enjoyed herself at Lavender Oaks, she is a pleasure to be around. Your wonderful comments will be very much appreciated by the whole team.

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Review from Alison P (Granddaughter of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience

After really struggling with our local council I came across the lovely Client Services Manager whilst at the end of my rope! She was both professional, caring and informative all at once and immediately set me at ease.
We placed nan for residential dementia care initially for respite but her improvement

is amazing so we have decided to leave her in place for as long as possible at Lavender to help nurture and give her the best possible care during a horrid time.
The nurses and care staff are all super friendly and helped reassure me every step even when I've been really ill and couldn't get in to see nan they gave me updates and reassured me.
A pleasure to deal with!

Reply from Rachelle Minter, Deputy Manager at Lavender Oaks Care Home

We are so glad to hear about your nan's positive experience of Lavender Oaks. Finding the right environment for a loved one's future care is such a difficult decision and we're delighted our client services manager immediately set you at ease and that your nan is settled and being given the best possible care.
As a team, we work together to provide the best experiences for both our residents and family members. Thank you for your amazing feedback, I'll ensure it is shared with the wider team, they will be thrilled.

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Review from P H (Brother of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience

My sister has been in this care home for about three months with Alzheimer's disease. I have visited her several times and I am very impressed with everything I have seen. They bring her down to the lounge where I can chat to her in comfort, either inside or outside with a cup of coffee or tea. The

staff have been very friendly. The home is spotlessly clean with wonderful gardens. I can visit her any day. I have seen her room which is excellent. I know she will be very comfortable there and perfectly safe.

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Review from J D (Daughter of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience

Our mother was in Lavender Oaks Carshalton for a few weeks to receive nursing care. Throughout that time, the staff and carers treated her and the family with the utmost care and compassion, especially in the last few days of her life. Their professionalism is outstanding and we are extremely grateful

to all who helped us through a difficult time. We would not hesitate to recommend Lavender Oaks.

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Review from J F (Son of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience

My mother was made to feel at home by the care staff on Butterfly Wing which was a tremendous help in her transiting from living in her flat to a care home. She has built great relationships with the staff and she enjoys the trips arranged in the minibus by the home. Overall as a family, we feel mum

is safer and happier.

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Review from Nigel W (Son of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience

My mother is 86 at Christmas and has not been eating properly for years and has many health issues. She became really weak and frail and at last decided to at least try a short stay in a care home. We looked at 4 for her and chose Lavender Oaks. She has been there a week and I cannot believe the care

and attention, kindness and time her carers spend with her. Every aspect is excellent and Mother is actually eating regular meals and gaining strength. I saw a card in the foyer to write a review and happy to do so! I'd recommend this establishment to anyone!

Reply from Joe Patterson, Home Manager at Lavender Oaks Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident are our number one priority and it is rewarding to have such positive feedback.

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Review from Diane C (Mother of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience

A very pleasant stay.
Room is comfortable and clean.
Staff is excellent, caring, friendly and kind.
Food very enjoyable.

Reply from Joe Patterson, Home Manager at Lavender Oaks Care Home

Thank you for such a wonderful review! Your comments are greatly appreciated, and the team will be delighted their hard work and dedication have been recognised.

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Lavender Oaks Care Home

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