Lavender Oaks Care Home

4 Metcalfe Avenue, Carshalton SM5 4AQ
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9.9 90 Reviews
  • Lavender Oaks Care Home, Carshalton
Lavender Oaks Care Home opened in October 2017 and provides 24 hour residential, nursing, dementia and respite care for older individuals living in Carshalton and the wider Sutton area. With a variety of facilities, there is plenty for residents at Lavender Oaks to do, including enjoy a screening in their cinema, celebrate special family occasions in their private dining room or simply take a stroll around their secure, landscaped gardens. Every resident has their own bedroom with an en suite wetroom, and there are a number of communal living and dining rooms for residents to spend their time.

The expertly trained and professional team at Lavender Oaks are dedicated to the care, comfort and dignity of all their residents, with special emphasis given to promoting independence, privacy, respect and wellbeing.

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Care Provided by Lavender Oaks Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Debbie Armstrong (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (75)
    • Single Rooms with ensuite Wet Room (75)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lavender Oaks Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Ample parking available on site.


Lavender Oaks Care Home Reviews (90)

Total of 90, showing 41-60
9.9

Lavender Oaks Care Home has a Review Score of 9.9 (9.906) out of 10, based on 26 reviews in the last 2 years. Over all time Lavender Oaks Care Home has 90 reviews.

Overall Experience

  • 83
  • 4
  • 3
  • 0
  • 0

Date Published

90
7
12
26
64

Review from Michael H (Son of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Lavender Oaks Care Home were extremely professional and kind and caring. Nothing was too much for them and they went out of their way to ensure that my elderly mother got the end of life care she needed and was comfortable and able to eventually pass peacefully. The rooms are spacious and
modern and the home itself has a lovely atmosphere and is set in beautiful surroundings. There was always a friendly greeting and regular tests for Covid were carried out to protect the clients. I highly recommend this wonderful care home.

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Review from Clare R (Friend of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank all staff for their warm welcome and friendliness over the years in making my visits to Lavendar Oaks so special. The home certainly excels in its real home from home feel and my lovely friend spent the most wonderful time there. To sit with her over a delicious coffee and cake in beautiful
lounges, overlooking amazingly well-tendered gardens, made my visits and our time together so special and relaxing. Particular thanks to those lovely reception ladies and those hardworking, well-trained staff for being so attentive in providing such excellent care for her, treating her with dignity and respect. Her room was spotless, food excellent and the home catered for her every need. All staff were her good friends. I feel comforted that she had such first-class treatment, it suited all her needs and I don't hesitate in recommending this fabulous place to anyone considering first-class care for a loved one.

Reply from Joe Patterson, Home Manager at Lavender Oaks Care Home

Thank you for your incredible comments and such high praise for the team, especially under such difficult circumstances. It truly was our pleasure to have been entrusted with the care of your dear friend, she was such a joy to be around and a big part of the Lavender Oaks family. She is deeply missed by everyone at Lavender Oaks.


Your kind words and high praise will be very much appreciated. We do hope you keep in touch and our door is always open if you’d like to pop in for afternoon tea. We are only a phone call away should you wish to talk.


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Review from Sheila B (Resident) assisted by family/friend published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very happy here.

Reply from Joe Patterson, Home Manager at Lavender Oaks Care Home

We're so pleased you are happy here at Lavender Oaks. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.


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Review from Barbara C (Niece of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Lavender Oaks since 04/01/2022. she is extremely happy and everything is well run and very efficient. The staff seem to enjoy their work and are very obliging.

Reply from Cristian Diaconu, Home Manager at Lavender Oaks Care Home

What wonderful praise - thank you so much!


I will be sure to share your feedback with the team, they will be delighted.


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Review from Elizabeth D (Sister of Resident) published on 23 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my brother receives at Lavender Oaks Care Home and feel he could not be in a better place. The best part of the service is the friendly staff who couldn't be more loving and considerate. From my first meeting with the Home Manager and Head Nurse who put my mind at ease,
I felt very confident I was making the right decision. Over the years my brother has settled in well and through his stay, he has received excellent care with respect and dignity. With the 24 hours care and support for my brother's well being, I feel very confident I have made the right decision and wouldn't fail to highly recommend Lavender Oaks Care Home when the first opportunity arises. A huge thank you to the Managers and all the staff for their kindness and care.

Reply from Christian Diaconu, Home Manager at Lavender Oaks Care Home

Thank you very much for your wonderful comments about the "Friendly staff who couldn't be more loving and considerate".


It's wonderful that you have taken the time to acknowledge how we treat people with respect and dignity and provide excellent care. It's something everyone at Porthaven takes pride in.


I'll ensure the whole team receive your feedback as it will be very much appreciated.


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Review from Janet J (Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a bad experience in hospital, I came to Lavender Oaks in December 2021 and straight away received nothing but kindness and care, all staff are amazing including catering and handymen, my improvement here has been amazing all with help from the wonderful staff.

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Review from Mark J (Son of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at Lavender Oaks care home just before Christmas in quite a bad way, she had been mistreated in hospital in several ways. The day mum got there and got settled into her room the first thing she was asked was if she’d like a cup of tea, to my mum that meant everything. The level of care we’ve
experienced by the team at Lavender Oaks has been absolutely superb, I finally feel okay about leaving her somewhere where I know she’s being looked after properly. I’m extremely grateful for what you do and continue to do for my mum. She’s come a long way since she left the hospital and that’s all down to you. Thank you.

Reply from Christian Diaconu, Home Manager at Lavender Oaks Care Home

Thank you for such wonderful comments and high praise for the staff at Lavender Oaks. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.


Thank you.


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Review from S B (Daughter of Resident) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been amazed at the overall consistency of good care and friendliness of the staff. Occasional issues were quickly dealt with. The covid pandemic has been a challenge considering this I have nothing but praise for the staff I come into contact with at Lavender Oaks on a daily basis. The Senior
Management are not overly responsive or helpful but luckily they are not directly interacting with mum! This does not include the Home Manager who is great.

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Review from G W (Son of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavender Oaks provide responsive, thoughful and caring support for my 93-year-old father. Even in the difficult virus times, they continue to ensure the family is kept informed and care standards are maintained at all times. Issues raised, if any, are promptly addressed.

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Review from Janet H (Daughter of Resident) published on 29 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is so well looked after. The Manager and the team are so kind and helpful. Always giving great support. Mum is very happy and always looks lovely and well-groomed.

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Review from M O (Daughter of Resident) published on 27 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 94 year old mother has settled in extremely well (moved in only 2 months ago) at Lavender Oaks Care Home, mum has made friends and started to join in activities that are on offer. All the staff are polite, attentive and courteous. Lavender Oaks is clean and well presented with a good atmosphere
surrounded by attractive gardens.

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Review from J B (Nephew of Resident) published on 21 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has recently moved into nursing care at the home. I am very impressed by the facilities that the home provides, the general standard of care, and the quality of the staff. His room is very spacious and he appears to be eating well despite being rather anti food generally. He was not eating
well in his own home in recent months before moving into first the hospital and now the care home.

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Review from P A (Brother of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall excellent care in modern surroundings.
Caring staff and good food.

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Review from Liz M (Daughter of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavender Oaks has been an absolute godsend in caring for our mother, especially in these COVID times. We are so relieved to know that she is happy and well cared for. The staff are all so caring and considerate and treat Mum with dignity and respect. I have no hesitation in recommending Lavender Oaks
as an excellent care home.

Reply from Cristian Diaconu, Home Manager at Lavender Oaks Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with my team who do such an amazing job in caring for all of our residents.


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Review from Jean T (Sister-in-law of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day, my sister-in-law entered Lavender Oaks the care has been excellent. She is really content.

Reply from Sue Burgess, Client Services Manager at Lavender Oaks Care Home

Thank you for your review - I'm really pleased to hear that your sister-in-law is happy and content.


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Review from Deirdre L (Sister-in-law of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We always enjoy our visits to Lavender Oaks and feel welcome. My brother-in-law is well cared for by the staff, who are concerned for his well-being. The bedrooms and living areas are bright and the gardens are beautiful. Birthdays and special occasions can be celebrated in the family private dining-room
once Covid restrictions are lifted. Residents enjoy outings to local parks and countryside in the minibus.

Reply from Sue Burgess, Client Services Manager at Lavender Oaks Care Home

Thank you for sharing your experience of our home. We're as thrilled as the residents are that the minibus trips have resumed! I will pass on your kind words to the team.
Thanks again.


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Review from T M (Daughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Quite honestly, I do not think anyone could reasonably expect a higher standard of care or respect for residents and patients than I witnessed over the three and half months my late mother spent there receiving end-of-life nursing. In addition to the care and attention, the home is very well-appointed,
clean, smart and comfortable, which was also important to us. Sadly owing to Covid-19 even when my mother was stronger at the start of her stay there, she wasn't able to take advantage of many of the home's lovely facilities and services but the staff made every effort to help her socialise and meet others, which was much appreciated. As my mother's illness progressed, as expected, I got to know her care team well and I was very touched time and again by their responsiveness, level of care and kindness shown to me and my family. I would have no hesitation to recommend Lavender Oaks Care Home to any caring families wanting the very best welfare and nursing possible for their loved ones.

Reply from Sue Burgess, Client Services Manager at Lavender Oaks Care Home

Dear Tanya, thank you for your kind words. It was our pleasure to be able to care for your mother, and the team here at Lavender Oaks will be really pleased to hear your feedback, which makes it all worthwhile.


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Review from John H (Son of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident in Lavender Oaks for the past year, she has settled in very well and gets on great with all staff. Mum seems very happy and well looked after and I am made to feel very welcome when I visit, there is a great team in place from management, carers and right through to kitchen housekeeping.

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Review from J H (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is so well looked after; it gives us peace of mind that she is kept safe and well. The team at Lavender Oaks work so hard and are all very caring and lovely.

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Review from A S (Brother-in-law of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home staff have cared for my sister-in-law, and previously my mother-in-law (deceased), for over 3 years and have looked after them with great care and dignity.

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Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Lavender Oaks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Lavender Oaks Care Home is calculated as follows: ( (282 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 308 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lavender Oaks Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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