Review from P B (Relative of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience

Although not a direct relative of the resident at Lavendar Oaks (the resident is my wife's sister) I have always been very impressed with both the friendliness and kindness of all of the staff. My wife's sister has been at Lavendar Oaks for over 3 years and in my view, it is the most appropriate home

for her needs. In general, the staff seem to be very focussed on her care and wellbeing.

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Review from C W (Daughter of Resident) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience

My mum is very happy living at Lavender Oaks. She tells me she finds the staff very helpful and is well looked after. All the staff are lovely in the home and will always tell me how my mum is doing. It feels like one big family.

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Review from V G (Niece of Resident) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience

It was the best decision I have ever made to move my aunt to Lavender Oaks. From the day she arrived, she was surrounded by people who gave her outstanding care and immediately improved her quality of life.
That care was also extended to myself and my family. My aunt's life sadly ended in the middle

of the pandemic. However, I was grateful to be able to spend her final hours with her and I never forget the care and compassion she received to ensure she had a very peaceful end. A wonderful group of people.

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Review from C M (Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience

My son's (three) sent me to the home as they thought I needed care. I was actually too young as I needed very little care but I could see how well the worse off people were cared for, especially at mealtimes, which would have been impossible for them as they needed individual help.
I was well looked

after in the room and helped in the bathroom when I wanted it. They took me out for splendid walks nearly every day which I needed special carers help given. When I wanted to go back home they were so kind and so helpful and took me right home themselves in your van. I am sorry to say goodbye to all of them and thank them for all the care that I had rather refused!

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Review from Steve T (Sister-in-law of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience

It has been a particularly difficult time for us due to ongoing health problems with my husband but the fact that we did not have to worry about the care my sister-in-law was getting was a great relief. We cannot stress how impressed we have been with how the staff have coped. We have been able to visit

fairly regularly, without worrying about safety as all the necessary precautions were taken in a very pleasant and efficient manner. She is very content there and although we would have left her in her own home if it has been possible we are so pleased with our choice of care.

Reply from Heather Hadizad, Home Manager at Lavender Oaks Care Home

Thank you for your kind words, I will ensure the team know how much they are appreciated.
Best wishes, Heather

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Review from David O (Son of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience

My mum who has mental health issues has been in Lavender Oaks since December 2018. I chose Lavender Oaks after seeing other homes as it was such a warm, inviting and friendly place. Without going into too much detail the improvement in my mother's wellbeing and hygiene was noticeable after the first

week and her improvement continued as she was getting proper medical care, eating decent food and the carers ensured her fluid levels were maintained. The carers have changed over this time but they have all been fantastic.
It was a tough decision choosing a home but this was one of my better decisions. I have total confidence in the staff and I have absolute trust that my mum will get the best care possible.
The home provides regular communications and during COVID this regularity increased which was reassuring. I also thank the home for the approach they took to protect all residents from infection during this time. I cannot thank the staff enough for all that they do.

Reply from Heather Hadizad, Home Manager at Lavender Oaks Care Home

Thank you for sharing your experience of our Home. I will ensure your comments about the excellent care Mum has received are passed on to our care team.

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Review from Katherine S (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience

Our father moved into Lavender Oaks in February 2020. This was a big adjustment for him having lived on his own for 10 years. The staff were so warm, friendly and efficient. They understood the adjustment Dad was having to make and were incredibly supportive. All the staff treat him with dignity and

nothing is too much trouble. Dad began to settle and join in some of the activities. Then the COVID virus prevented us from visiting and many activities had to stop. I have such peace of mind knowing he is safe, surrounded by caring staff to look after him and a good nursing team are on hand if needed. I am so grateful to them and even more so at this time of being unable to visit.

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Review from Cliff R (Son of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience

An outstanding care home based in a delightful, purpose-built, top quality modern premises. A welcoming and friendly environment.
The home is very well managed, with high-quality carers who are friendly, helpful and extremely supportive. Their efforts are very much appreciated.
By definition this

quality comes at a "top end" cost.

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Review from Shirley O (Friend of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience

My very good friend has been a resident in Lavender Oaks for just over a year and I visit her frequently. The staff are always welcoming and friendly and much in evidence. The home has a very pleasant atmosphere and is light and airy. It is in lovely surroundings with a beautiful garden.

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Review from W D (Friend of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience

It is a pleasure to visit my friend at Lavender Oaks Care Home. The staff always offer a warm friendly greeting. My friend is thriving in this inclusive and non-judgemental environment. The staff are respectful and encouraging, and my friend responds well to them all. She is enabled to maintain pride

in her appearance, and her personal care needs are met. She enjoys frequent visits to the hairdressers, and her nails are manicured and painted regularly. On a social level, my friend is encouraged to participate in many activities. She loves exercising and singing with the activities team, who do an excellent job and are so understanding of the residents and their needs, desires and abilities. The activities team are marvellous ambassadors for Lavender Oaks Care Home, as indeed are all the wonderful caring staff. Thank you to the whole team at Lavender Oaks Care Home who look after my friend so well.

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Review from Christabelle G (Great-Niece of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience

Always a friendly welcome by the staff.
Always extremely clean facilities.
Fun, relaxed environment.
A very pleasant place to visit, love coming here.

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Review from R S (Daughter of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience

Professional, friendly, good atmosphere.

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Review from Benito D (Brother-in-law of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience

Most friendly staff providing residents with all the care and attention and also good entertainment with the participation of staff members. Lavender Care Home stands out. My wife and myself are proud of all the services. Best regards.

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Review from Katherine J (Daughter of Resident) published on 19 July 2019
Submitted via Website • Report

Overall Experience

My dear mother had spent 11 months at Lavender Oaks and sadly passed away in May 2019. During this time, my mum was so well cared for, loved even, by the most wonderful staff, all of whom went beyond the realms of their actual duties. She was happy, which in turn made us happy because we had peace

of mind knowing she was safe and well cared for. During her final week of life, the tender loving support from all the staff concerned, not only for our dearest mum but for us her family, made her final hours truly peaceful. The warm welcome we received each and every visit, the superb facilities which are there for all to enjoy, were absolutely superb. Very professionally run by extremely hard working loyal staff.

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Review from Pauline G (Friend of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience

I am the friend of a resident at Lavender Oaks. She has been there since October 2018. Her whole life has changed since being here - the care is excellent. She does a lot of activities and goes out on the bus to museums, garden centres and pub lunches. Her family who lives in America have peace of mind

that she is safe. So well done to all the staff from the excellent management and carers. The food is excellent and hosts in the dining room do a great job. Well done to all the chefs. They have a great team spirit and the family and I are so pleased she is here.

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Review from S O (Daughter-in-law of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience

My father-in-law has been a resident for 1 year. The care he has received has been exceptional and the high standards of this home have been maintained from day one. To see him happy and at ease in his surroundings is such a huge relief and the wonderful staff here are a credit. Fantastic.

Reply from Heather Hadizad, Home Manager at Lavender Oaks Care Home

Dear Sharon, thank you for your lovely review. All of our team are very fond of your father-in-law and we're delighted that you remain happy with his care. Best wishes.

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Review from M M (Husband of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience

I have found the care home a very friendly environment where the staff at all levels are always friendly and helpful.
If I may make a suggestion, it would be preferable if residents were coaxed to spend more time outdoors in good weather rather than sitting watching TV.
More mind-stimulating activities

would be preferable than being glued to the box.

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Review from Richard H (Brother of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience

Beautiful building and environment. 5-star quality. Staff; professional, perceptive, astute, kind and friendly. High attention to detail. Food; very high quality. Excellent all the way!

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Review from Sue V (Daughter-in-law of Resident) published on 20 August 2018
Submitted via Website • Report

Overall Experience

Lavender Oaks is a very special place full of very special people. They really made a difference to my mother-in-law whilst she was receiving palliative care there.
Form my very first visit it was the staff that made the biggest impression on me. Everyone greeted me with a smile, as they did on every

occasion that I visited. The rooms and facilities were all outstanding but it is the standard of care and support that makes this place unique. People go out of their way to treat people as an individual and go to great lengths to make sure that they are fully supported in every sense. The nursing staff were, kind, considerate and very gentle, but this is also true on the managerial and caring staff. Every effort was taken to try to get to know the individual in order that their needs could be fully met.
The family were looked after with great care and support and became more like friends to us, who we could share things with and feel understood.
The resident is the centre of attention.

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Review from David F (Son of Resident) published on 16 August 2018
Submitted via Website • Report

Overall Experience

Lavender Oaks provided a tremendous level of care for my Mum for the last few months and gave her such a truly happy home. After settling in Mum was clearly very content, comfortable and relaxed.

We were impressed with the considerate, sensitive but often upbeat manner in which the staff interacted

with the dementia residents and found an in-house talk on the subject eye-opening. We always looked forward to our visits safe in the knowledge we would find Mum well looked after and more often than not happily in the company of other people. Our visits always began with a cheery welcome from the lovely reception staff and always ended with a smile on our faces, again safe in the knowledge Mum was in safe hands.

The wonderful staff made everything so easy for us and couldn’t have been more helpful.

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Lavender Oaks Care Home

Care Provided by Lavender Oaks Care Home

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Funding & Fees Guide for Lavender Oaks Care Home

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