Review from M D (Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience

Excellent facilities and care all-round.

Reply from Suzanne Morgan, Client Services Manager at Lincroft Meadow Care Home

Thank you for your review, we're so pleased you chose Lincroft!

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Review from Julia T (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience

We are so fortunate to have Lincroft Meadow on our doorstep. My mother is still in the heart of her community. Every effort is made to do activities she enjoys and mean something to her. Marmalade making, choirs, dance, friendship and individual care and affection from all the staff. Such peace of mind

for her family, who are made welcome and part of the Lincroft community.

Reply from Suzanne Morgan, Client Services Manager at Lincroft Meadow Care Home

Thank you very much for your lovely review of Lincroft, it's been such a pleasure to get to know you and your mother. We have all really enjoyed the virtual choir and dance classes during lockdown too.

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Review from G H (Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience

Have been well looked after and treated as though I am a welcomed, old friend.

Reply from Suzanne Morgan, Client Services Manager at Lincroft Meadow Care Home

Thank you very much for your kind words, we will ensure they are passed on to the team.

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Review from Petrina D (Daughter of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience

What a remarkable recovery my mother has made since January, being cared for by the staff in Lincroft Meadow. Prior to lockdown, she was fit, healthy and sociable but within the last few months became anxious, frail and lonely. The kindness and care given by the staff has enabled my mother of 91 years

to bounce back to her normal self. A huge thank you for restoring her confidence.

Reply from Suzanne Morgan, Client Services Manager at Lincroft Meadow Care Home

Thank you very much for taking the time to leave a review and for your kind words about our home.

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Review from Clarisse W (Wife of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience

In my opinion, Lincroft Meadow is the finest, most caring and friendly care home. All the staff are kind and loving to all the very confused ladies and gentlemen.
I would not want my husband to be anywhere else. I would also like to say a very big thank you to all the staff.

Reply from Suzanne Morgan, Client Services Manager at Lincroft Meadow Care Home

Thank you so much for your lovely review. It's been a real pleasure to get to know you and your husband.

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Review from Andrew C (Son of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience

Outstanding care for my father who suffers from dementia.
Clearly difficult circumstances with the pandemic restrictions but I have been able to visit him and can speak to him on the phone whenever needed.
The care home staff have kept me fully informed of any issues.
The GP sees him regularly and

calls me at home if has any concerns.

Reply from Suzanne Morgan, Client Services Manager at Lincroft Meadow Care Home

Thank you very much for your kind words about our home.

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Review from Ian H (Son of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience

Mum moved into Lincroft Meadow shortly before Christmas when her dementia meant she could no longer live independently. Her admission was arranged very swiftly by the team and they were able to manage Mum's extreme anxiety and settle her in well. The staff are all very friendly and professional and

my mum has warmed to them well. You cannot fault the levels of comfort and cleanliness in the home and the food looks pretty impressive too. It was a difficult decision to move Mum into a home but I'm happy we chose the right place.

Reply from Suzanne Morgan, Client Services Manager at Lincroft Meadow Care Home

Thank you very much for your kind words about our home. It has been our pleasure to help your mum to settle in.

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Review from Maria R (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience

Mum has been in Lincroft since February 2019 as she has advanced Alzheimer's and is now bedridden. My dad and I visited many homes before deciding on Lincroft as it was important Mum would be happy and loved. She settled in very quickly as the staff were so lovely and caring and put Mum at ease. Before

covid, we could visit at any time. We were welcomed by all members of staff regardless of their position in the home. Unfortunately, covid has had a major impact on visiting homes and loved ones were separated abruptly. However, Skype was in place from the beginning and we still do this 3 time's a week. Dad can visit once a week and is tested each time he visits. Until covid, activities were in place regularly throughout the week. The food is fantastic, 3-course meals, unfortunately, Mum has very limited taste but they ensure she gets her nutrition with shakes and pureed meals along with her favourites, chocolate and cake. I get regular updates on how Mum is and she looks well. Thank you all.

Reply from Suzanne Morgan, Client Services Manager at Lincroft Meadow Care Home

Thank you for taking the time to review the care we provide at Lincroft. We are very grateful for your kind words and will ensure they are passed on to the team.

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Review from David B (Son of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience

My father was treated with the greatest of respect and given ample opportunity to settle in quickly without any pressure. His room was very comfortable and staff were extremely helpful at a difficult time for him.
We went to this Home from recommendations given and would certainly give the same messages

to others.

Reply from Suzanne Morgan, Client Services Manager at Lincroft Meadow Care Home

Thank you very much for taking the time to review Lincroft Meadow.

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Review from Nigel H (Son of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience

My father was very well cared for, despite the additional complications of the Covid-19 pandemic. The nurses and carers were all exceptional. Whilst at times my father was rather confused he was looked after with great understanding. The reception staff particularly were welcoming on the phone and on

the very few occasions I was able to visit. Their Covid policies were good and all staff handled the small outbreak of Covid around Christmas well. Communication between myself, the nursing staff and the doctor were exemplary.
Personal recommendations by friends of my parents about the excellence of Lincroft Meadow were certainly reinforced by our experiences.
My father enjoyed his meals and evidence of this good nutrition was reinforced by his gaining a few pounds from his normal weight. This had remained the same since 1950, as evidenced from his recorded weight on the rowing oar I have at home, one of three he earned whilst studying medicine at Cambridge.

Reply from Suzanne Morgan, Client Services Manager at Lincroft Meadow Care Home

Thank you so much for taking the time to leave a review. Your kind words are very much appreciated and I will ensure they are passed on to our team.

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Review from B B (Resident) assisted by family/friend published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience

I had a very enjoyable stay during a period of convalescence. The home was warm and comfortable and I had everything that I needed. I couldn't fault the staff, they were amazing! Everyone was welcoming and made me feel at home. I enjoyed the activities and talks that were provided and enjoyed the company.

Sometimes I felt the food was not as expected, but if I wanted something else, this was provided upon request. A very positive experience.

Reply from Suzanne Morgan, Client Services Manager at Lincroft Meadow Care Home

Thank you so much for your lovely words about Lincroft Meadow, I'm so glad you enjoyed your stay with us.

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Review from J G (Daughter of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience

Lincroft Meadow provided excellent care for my mother for the final period of her life. The staff always treated my mother with respect and good humour, even when she was being difficult. The home kept us informed of all developments regarding her health and well-being. I do not think the level of care

and compassion that my mother received in her final weeks could have been any better.

Reply from Suzanne Morgan, Client Services Manager at Lincroft Meadow Care Home

Thank you very much for your kind words about our Home.

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Review from Anne M (Daughter of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience

I am so pleased my mother is now a resident at Lincroft Meadow. Since the first point of contact the care and support has been exceptional, nothing is too much trouble. In these difficult times of not being able to visit loved ones, the communication from the home has been a great comfort and I can

rest easy knowing my mother is well cared for.

Reply from Suzanne Morgan, Client Services Manager at Lincroft Meadow Care Home

Thank you very much for sharing your experience of our home.

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Review from Sally G (Daughter of Resident) published on 5 February 2021
Submitted via Postal Card • Report

Overall Experience

My mother entered Lincroft Meadow with severe sight and hearing loss and dementia. Her hearing loss and dementia increased rapidly, (not helped by restrictions caused by Covid-19). She screamed if she wanted things done. The staff treated her with dignity and respect throughout. I would thoroughly recommend

them and thank them for their care.

Reply from Suzanne Morgan, Client Services Manager at Lincroft Meadow Care Home

Thank you very much for taking the time to leave a review, your kind words are very much appreciated.

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Review from Jane M (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience

I would just like to say a huge thank you to all the management and staff at Lincroft Meadow. My Mum wasn't there for very long (about 8 weeks). She suffered with Alzheimer's and after a spell in hospital she wasn't able to stay in her own home. It was during the Covid crisis and Lincroft Meadow were

so helpful, they were able to accept her as a respite care resident at very short notice. A few weeks passed and it was clear Mum wouldn't be able to go home and live independently. Again we couldn't fault the care Mum received and the help they gave to us. She loved it there and many a time she told us what a lovely hotel she was staying in. They were so kind and caring and kept us up to date daily, as we were not to visit during the lockdown period. Sadly Mum passed peacefully away on 9th January aged 92. Unfortunately, we were not able to have Mum living with us however, it is a comfort to us that her last days were at Lincroft. Thank you once again.

Reply from Suzanne Morgan, Client Services Manager at Lincroft Meadow Care Home

Thank you so much for your kind words about our home, it was a pleasure to care for your Mum.

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Review from Cathy M (Daughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience

Dad went into Lincroft Meadow in September this year on the dementia wing, due to a period of ill health he was transferred to the nursing dementia wing where he spent his final weeks. The rooms are large and spacious with bathroom/wet room attached and everything you need to feel at home. The care

and compassion showed by the staff towards Dad and towards ourselves was outstanding. He was treated with dignity and respect at all times and as if he was part of their own family. Due to Covid restrictions, we were worried that we may not get to be with dad as much as we would have liked but Lincroft Meadow operated an excellent visiting system and as dad entered the end stages of his life we were welcomed to stay with him as much as we needed. I would not hesitate to recommend Lincroft Meadow, the care provided is exemplary, their communication is excellent and the staff are a complete credit to them.

Reply from Suzanne Morgan, Client Services Manager at Lincroft Meadow Care Home

Thank you so much for your kind words about our home, we really appreciate you taking the time to leave a review.

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Review from Anne B (Daughter of Resident) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience

My mother had to move in at short notice 5 months ago. Initially, she was very unsettled at the sudden change in her life. The staff at Lincroft Meadow were outstanding at the way they supported Mum to settle in. She is now very happy and tells me so every time I visit or speak on the phone! I love

the way the staff have got to know Mum, and her sense of humour, and how much she has come to love them. I could not be happier!

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Review from Susie C (Daughter of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience

Dad entered Lincroft Meadow Care Home two years ago, suffering from advanced Alzheimer's. He was troubled, confused and, at times, downright difficult - which was all a construct of that horrible disease.
The best compliment that I can express is that he came to see Lincroft as 'home' and often shared

with the family how very happy he was there. He was always treated with patience, care and love.
Our worlds have been tipped upside down in 2020, professionally, personally and as families. Some organisations have weathered this storm well; with others, when the tide has gone out, we have seen the rocks. We are incredibly grateful that Dad was cared for in such a wonderful environment as Lincroft. The professionalism, energy, and most of all, the absolute empathy that we witnessed at Lincroft has shone through at every turn. Dad was kept safe, and we, his family, were kept well informed of every change in circumstance, which was so reassuring.
Thank you all so very much.

Reply from Suzanne Morgan, Client Services Manager at Lincroft Meadow Care Home

Thank you so much for sharing your experience of our Home. I will ensure your lovely comments are passed on to our care team.

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Review from Ann H (Daughter of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience

My mother went to Lincroft Meadow for respite in July. The client services manager went above and beyond anything which we could have expected, in order to organise arrangements within the narrow time frame that we had before my mother was discharged from hospital. She has been a constant source of

reassurance and support not only my mother but also for the family. My first impressions of a well-managed, and committed team who put people first, and for whom nothing is too much trouble, continue to be displayed on a daily basis. My mother chose to stay on at Lincroft Meadow and constantly tells me how happy she is that she made that decision. She is supported with kindness and compassion by every member of the team, whatever their role. They all have made huge efforts to get to know her, and they provide unwavering support. They have enabled her to live as independently as possible and have helped to rebuild her confidence. It really is an outstanding place.

Reply from Suzi Morgan, Client Services Manager at Lincroft Meadow Care Home

Thank you so much for taking the time to leave a review. It's a pleasure to care for your mother and your kinds words are very much appreciated.

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Review from B B (Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience

Great stay. Lovely place.

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Lincroft Meadow Care Home

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