Lakeview Lodge Care Home

Elba Gate, Newton Leys, Bletchley, Milton Keynes MK3 5QU
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9.8 80 Reviews
  • Lakeview Lodge Care Home, Milton Keynes
Lakeview Lodge Care Home provides luxury residential and dementia care and support. Situated on the edge of the Newton Leys, overlooking the beautiful Little Willow Lake in the heart of rural Buckinghamshire and close to Bletchley and Milton Keynes, Lakeview Lodge Care Home offers person-centred care in luxury surroundings.

Personalised, family-led care is delivered by devoted and capable staff, highly competent in caring for the needs and wishes of each individual resident. The staff team are committed to ensuring strong links with the community and the care home places a strong emphasis on enhancing people's lives through the provision of meaningful, imaginative activities and opportunities.

Spread over three floors, Lakeview Lodge has 66 en-suite bedrooms, a hair salon, the Enigma café/bistro, a shop, a cinema room and numerous lounges and communal areas.

The home offers daily fine-dining with all meals cooked onsite to restaurant quality standards. The front of house hospitality team is on hand to provide residents with drinks and snacks at any time of the day.

The home's private dining room can be used by families to celebrate special events such as birthdays and anniversaries.

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Care Provided by Lakeview Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Maria Nelson-Addy (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Lakeview Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Lakeview Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Lakeview Lodge Care Home has a large car park available on-site.


Lakeview Lodge Care Home Reviews (80)

Total of 80, showing 21-40
9.8

Lakeview Lodge Care Home has a Review Score of 9.8 (9.753) out of 10, based on 24 reviews in the last 2 years. Over all time Lakeview Lodge Care Home has 80 reviews.

Overall Experience

  • 70
  • 9
  • 0
  • 1
  • 0

Date Published

80
4
21
24
56

Review from Babs H (Regular Volunteer) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit once a month with my canine concern dog 'Gunner'. The staff are always warm and welcoming. We wander, accompanied around the different areas and floors saying hello to the residents, who mainly are happy to see us. The whole place is clean, cheerful and friendly. The residents look very well
cared for and happy. There always seems to be something happening for everyone. There's a lovely homely atmosphere about Lakeview.

Reply from Maria Nelson-Addy, Home Manager at Lakeview Lodge Care Home

Thank you for taking the time to leave a review for Lakeview Lodge Care Home. We enjoy Gunner's visits to the home! See you soon!


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Review from J E (Daughter of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone has been warm, friendly, and caring since day one, making the adjustment as smooth as possible.

Reply from Maria Nelson-Addy, Home Manager at Lakeview Lodge Care Home

Thank you for taking the time to leave a review for Lakeview Lodge, it is wonderful to hear that your loved one has settled in so well and you've received a warm welcome from the staff team.


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Review from L W (Son of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff - very understanding.
Have treated my mum with so much care and dignity.

Reply from Corina Ashby, Home Manager at Lakeview Lodge Care Home

Thank you for your kind words. We appreciate you taking the time to leave a review for Lakeview Lodge Care Home.


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Review from P C (Daughter-in-law of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. Staff are always helpful.

Reply from Corina Ashby, Home Manager at Lakeview Lodge Care Home

Thank you for taking the time to leave your review for Lakeview Lodge. We appreciate your feedback.


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Review from Lynn S (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review relates to all the staff that were involved in the dog show. It was very well prepared and maintained during the show. My mum does not come out of her room very much. I was allowed to be with her and she enjoyed it, the staff were very attentive. Thank you to all involved - mums sight is not
very good and some staff members brought some of the dogs over to her which was very kind.

Reply from Clare Hedge, Home Manager at Lakeview Lodge Care Home

Thank you for taking the time to leave a review for Lakeview Lodge Care Home, we are very pleased to hear that you enjoyed our dog show. Our residents benefit greatly from pet therapy and the show was a fantastic way to invite families and loved ones to share a day with their relatives. We hope to welcome you back to visit again soon.


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Review from Gemma W (Granddaughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't ask for a better service. Through the lockdown, the home was amazing and kept my grandma safe from covid. They are friendly and so helpful. My grandma loves being here and it makes it so much easier for us.

Reply from Clare Hedge, Home Manager at Lakeview Lodge Care Home

Thank you for leaving a review for Lakeview Lodge Care Home, we appreciate all comments and feedback. We are delighted to hear how pleased you are with our care of your grandmother and look forward to your visiting us again soon.


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Review from Eleanor C (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all so friendly and make you welcome. My mother has settled so well and putting on weight. It's lovely to see her hair done and nails tidy, she always looks tidy and happy. The home is always tidy and the gardens are so tidy.

Reply from Clare Hedge, Home Manager at Lakeview Lodge Care Home

Thank you for leaving a review for Lakeview Lodge Care Home, it is our pleasure to care for your mother as part of our family here at Lakeview Lodge. We are very pleased that your mother has settled so well with us and is enjoying living with us.


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Review from Sue E (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 13 months. She moved in with my father who sadly passed just a week later. The last year has been so difficult but the staff at Lakeview Lodge Care Home have gone above and beyond with their work and kindness. Jubilee week was exceptional with so much to involve residents
and their families. Hats off to a splendid team.

Reply from Clare Hedge, Home Manager at Lakeview Lodge Care Home

Thank you for your kind review of Lakeview Lodge Care Home, it has been our pleasure to care for your mother and offer support to your family over the last year. We are delighted to hear how pleased you are and will pass your kind words on to the care team.


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Review from James W (Son of Resident) published on 7 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lakeview has provided a good level of care through very difficult times. the staff, rooms, and food are superb, and overall my mum is well looked after (as expected for the price paid) My mum's care needs are very limited and updates on her care plans are not forthcoming - she needs consideration on
an individual basis.

Reply from Clare Hedge, Home Manager at Lakeview Lodge Care Home

Thank you for taking the time to write a review for Lakeview Lodge Care Home, we appreciate all comments and feedback. We are very pleased that you are happy with our care for your mother, we have noted your concern regarding the updating of her care plan. Please do come and discuss this with me next time you visit and I’ll be more than happy to talk this through with you.


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Review from Julie B (Daughter of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Mum has Alzheimer's, she got very confused and we thought that she would get constant care, attention and activities.
Her clothes went missing and other items, she ended up with other clothes.
The experience of two weeks of respite made her worse and more confused. She had a fall and we were told
it happened that day, last night and three days ago. Not happy.

Reply from Clare Hedge, Home Manager at Lakeview Lodge Care Home

Thank you for writing a review for Lakeview Lodge Care Home. We are sorry to hear that you are unhappy with your Mother's stay with us. We take all comments and feedback seriously. I will discuss your points with the care team and ensure that we take the necessary corrective actions. Our resident's safety and wellness are our key priorities. We will always do everything possible to ensure people are secure and happy at all times.


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Review from Leigh M (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lakeview Lodge is a wonderful caring home; it is clean and well run. My mother always looked clean and tidy, but most importantly, she appears content and happy. The receptionist is a wonderful but kind lady that always has a smile and always tries to help. They say first impressions are most important...
well, this lady makes you feel comfortable the minute you enter the home until you leave.

Reply from Clare Hedge, Home Manager at Lakeview Lodge Care Home

Thank you for taking the time to write a review for Lakeview Lodge Care Home, we are pleased that your mother is happy here with us and I will pass your kind words on to our staff team.


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Review from Judith W (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Lakeview for three years. It is a well-appointed home with a clean, modern interior and excellent facilities. The last twelve months have been a trying time for everyone but especially care home, and I cannot praise highly enough the way in which Lakeview has dealt with Covid19
and the confidence that has given me. The staff have done an amazing job under difficult circumstances and have kept my mother safe and well for which I will always be very grateful.

Reply from Clare Hedge, Home Manager at Lakeview Lodge Care Home

Thank you for taking the time to leave a review for Lakeview Lodge Care Home, we appreciate all comments and feedback. It's lovely to hear that you are so happy with our care of your loved one.


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Review from Jane M (Niece of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During the most challenging times any of us can remember, Lakeview has continued to offer real support to my relative and excellent communication with me. I've felt included as part of the care team in a way I haven't experienced before with three other homes that close relatives stayed in. I get regular
calls and updates from Lakeview which means that my relative can be understood and cared for better. I am very grateful to the home for making it possible for my relative to move in during the pandemic, and taking such good care of him throughout the last nine months.

Reply from Clare Hedge, Home Manager at Lakeview Lodge Care Home

Thank you for taking the time to leave a review for Lakeview Lodge Care Home, we appreciate all comments and feedback. It's lovely to hear that you are so happy with our care of your loved one, especially during these difficult times.


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Review from Ruth C (Daughter-in-law of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Lakeview do an incredible job. Particularly in the current climate. My mother-in-law is cared for with dignity and compassion. There are plenty of lovely activities for her to join in. She particularly likes the outings to local places and can’t wait for them to start again.

Reply from Clare Hedge, Home Manager at Lakeview Lodge Care Home

Thank you for taking the time to write a review for Lakeview Lodge Care Home, we appreciate all comments and feedback. It is a pleasure to care for your mother-in-law as part of our Lakeview Family.


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Review from Ann P (Daughter of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has resided at Lakeview Lodge Care Home now for over 2 years and has been very happy, comfortable and well cared for during that time. I have always found the staff to be very professional, courteous, efficient and accommodating to the residents in their care and their families. Nothing is too
much trouble and they are very transparent in keeping the families up to date with ongoing changes and care of our loved ones. During the pandemic, I have been very impressed with regular updates about what is happening during this challenging time and the protection the home has given Mom during this time. Resident's safety and care are paramount and I have not had at anytime concerns about my Mom's well being. In fact I can say that Mom has thrived in Lakeview Lodge and it is a place that I have and would highly recommend to family and friends.

Reply from Clare Hedge, Home Manager at Lakeview Lodge Care Home

Thank you for taking the time to write a review for Lakeview Lodge Care Home. We are very pleased to hear that you are happy with the care of your mother, especially through this difficult time. I will pass your kind words on to our staff team.


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Review from Michael W (Nephew of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has lived at Lakeview Lodge for over a year now and my family and I are so pleased to see how easily she has settled down and to see how happy and content she is in her own way.
I am particularly pleased with how caring and approachable the staff are and just how far they go to ensure that
the residents are well cared for.
The staff provide a large variety of activities each day and all residents are encouraged to take part.
The home is immaculate with a lovely setting including a very attractive lake and wildlife and pathways for the residents to walk around.
My family and I are extremely happy with the way the home is managed and the management responds to queries and problems promptly and openly in a very pleasant manner. I have yet to come across a staff member who is not professional, cheerful and happy to ensure all people, both residents and family, are properly looked after.
I have no hesitation in recommending Lakeview Lodge Care Home.

Reply from Clare Hedge, Home Manager at Lakeview Lodge Care Home

Thank you for taking the time to write a review for Lakeview Lodge Care Home, we are very happy to hear how pleased you are with the care of your aunt. We appreciate all comments and feedback and I will pass on your comments to our staff team.


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Review from Fiona H (Daughter of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived at Lakeview Lodge for a couple of years. He was happy and settled there despite his significant dementia. It is very well located, the building and facilities are lovely, and it is very clean. The staff are friendly and helpful, and I always felt that Dad was well cared for. I would
certainly recommend it to others.

Reply from Clare Hedge, Home Manager at Lakeview Lodge Care Home

Thank you for taking the time to write a review for Lakeview Lodge Care Home, we appreciate all comments and feedback. It's wonderful to hear that you were happy with the care your father received with us here at Lakeview Lodge.


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Review from Sammie D (Grandson of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful always on hand to assist and the male wellbeing coordinator is absolutely amazing with my grandad. Thank you to him and the rest of the staff. Not sure about the manager never spoke to her. Great work.

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Review from Jessica S (Daughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facility - my mother is very happy, and the staff are so professional. I would highly recommend this care home to anyone.
The carers and nurses truly care about the residents and give the highest level of care and service.

Reply from Clare Hedge, Home Manager at Lakeview Lodge Care Home

Thank you for taking the time to write a review for Lakeview Lodge Care Home. We are very pleased to hear that your Mother is happy and we are delighted that she has settled so well into our family here at Lakeview.


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Review from E J (Relative of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home staff here have always gone above and beyond for me and my family. At such a hard time, they have been there whenever we needed them. We really feel at ease knowing how comfortable they are and the attention to detail with the management staff has really blown me away.

Reply from Clare Hedge, Home Manager at Lakeview Lodge Care Home

Thank you for taking the time to leave a review for Lakeview Lodge Care Home, we are delighted to hear that you are so pleased with the care of your loved one. It is a pleasure to care for them as part of the Lakeview Lodge family.


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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Lakeview Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.753 for Lakeview Lodge Care Home is calculated as follows: ( (212 Excellents x 5) + (58 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 275 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lakeview Lodge Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

Maria

Maria Nelson-Addy

Job Title: Home Manager

Joined: 2023

Maria Nelson-Addy is our Home Manager at Lakeview Lodge Care Home. Maria has many years of experience managing care homes, she is passionate about caring for older people and strives to deliver the very best person-centred care. Her door is always open and she looks forward to welcoming you and your loved ones to the Lakeview family.


Sharon

Sharon Guntrip

Job Title: Customer Relations Advisor

Joined: 2018

Sharon is our Customer Relations Advisor and has worked at Lakeview Lodge Care Home for two years, previously as our Receptionist. Sharon is passionate about person-centred care and looks forward to meeting you.