A jewel amongst many of the other care homes.
Jackie M (Daughter of Resident)
The lounges, dining rooms, and bedrooms (all en-suite) are decorated to a high standard,
John L (Husband of Resident)
The home is beautiful and kept to an extremely high standard. I cannot recommend this home enough.
Mary S (Sister of Resident)
Car park on site
Northfield Care Centre has a Review Score of 7.1 (7.063) out of 10, based on 6 reviews in the last 2 years. Over all time Northfield Care Centre has 23 reviews.
Review from S C (Daughter of Resident) published on 25 February 2025
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Reply from Andrew Wood, Director at Northfield Care Centre
Thank you for your kind review this will be passed onto the team.
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Review from Paul G (Resident) published on 31 January 2025
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Reply from Andrew Wood, Director at Northfield Care Centre
Thank you for your kind review this will be passed on to the team.
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Review from Karen C (Niece of Resident) published on 24 April 2024
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Reply from Paula Newbert, Group Operations and Clinical Director at Northfield Care Centre
I was very saddened to read your review. Meeting hygiene needs is always difficult for residents who will not accept assistance and when staff give unwanted assistance it causes the resident distress. We have often had to support your uncle with washes rather than a shower to minimise the level of distress he experienced. Items do go missing as the residents often can not recall what belongs to whom or where it has been left. Your uncle came to Northfield in March 2020 and due to his changing needs moved 3 times around the home onto different units, I am sure this contributed to losing the photographs and we are sincerely sorry we were unable to find these for you. I accept our communication should have been better. I hope you can take some comfort in knowing that your uncle was a part of our Northfield family, and is remembered fondly. I can remember his first day at Northfield and have been with him throughout his illness progression, he was a truly remarkable man.
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Review from Deborah S (Friend of Resident) published on 31 July 2023
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Reply from Paula Newbert, Group Operations and Clinical Director at Northfield Care Centre
Thank you for your feedback. We do have a service plan for redecoration and have our own maintenance team who are currently working on this. We have plans to include a sensory room and are working on giving our communal areas a more homely feel. Some of our lovely residents enjoy gardening and have been working on the garden, supported by staff. I do agree, more work to create a feature in the courtyard would be lovely and we will action this. I will pass on your lovely comments to our receptionist.
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Review from S S (Resident) published on 14 June 2023
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Reply from Paula Newbert, Group Operations and Clinical Director at Northfield Care Centre
Thank you very much for your review. At the last residents meeting on the 23.05.23 we took feedback from 14 residents and takeaway food has been added to the menu, this will be provided by the home for you to enjoy. We are looking forward to some themed evenings with some exciting food choices and I hope that you really enjoy this. There is a starter menu available and we will laminate one for you to keep in your bedroom, please let us know if you wish for anything special to be included in the menu and we will ensure that it is available for you. At Christmas time we do accept donations from local business, families and friends and the home go out and purchase a present for each resident from the staff.
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Review from Linda N (Wife of Resident) published on 5 May 2023
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Reply from Paula Newbert, Group Operations and Clinical Director at Northfield Care Centre
Thank you for your review and your kind words. It was an honour to care for your lovely husband and he will be remembered with fondness by all the staff who had the pleasure of meeting him.
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Review from C D (Daughter of Resident) published on 18 November 2022
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Reply from Thomas Ogden, Director at Northfield Care Centre
Thank you so much for your kind words about our lovely home. We will pass this on to the team, it's a pleasure to care for your loved ones.
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Review from D B (Daughter of Resident) published on 16 June 2022
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Reply from Thomas Ogden, Director at Northfield Care Centre
Thank you for sending this in, we really appreciate your comments. I will pass them on to the staff team. Your mum will be missed by all. Take care and see you soon.
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Review from Lynne W (Daughter of Resident) published on 14 September 2020
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Reply from Gaynor Abrams, Business Development Manager at Northfield Care Centre
Thank you for your feedback. It is very much appreciated by the team and Manager at Northfield Care Centre.
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Review from P G (Wife of Resident) published on 28 January 2020
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Review from R B (Son of Resident) published on 27 January 2020
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Review from Peter T (Relative of Resident) published on 20 January 2020
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Reply from Gaynor Abrams, Business Development Manager at Northfield Care Centre
Thank you for your feedback, it's very much appreciated.
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Review from Shirley C (Friend of Resident) published on 6 January 2020
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Review from Jane C (Daughter of Resident) published on 11 December 2019
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Reply from Gaynor Abrams, Business Development Manager at Northfield Care Centre
Thank you for your review, it's is very much appreciated.
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Review from T S (Partner of Resident) published on 11 December 2019
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Reply from Gaynor Abrams, Business Development Manager at Northfield Care Centre
Thank you for your review - its very much appreciated.
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Review from A J (Daughter of Resident) published on 3 January 2019
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Reply from Gaynor Abrams, Business Development Manager at Northfield Care Centre
Thank you for review. It is very much appreciated.
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Review from Pauline K (Respite Resident) published on 18 June 2018
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Review from John L (Husband of Resident) published on 11 June 2018
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The lounges, dining rooms, and bedrooms (all en-suite) are
If I ever have to go into a care home it will be Northfield. Can't give a higher recommendation than that!
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Review from Mary S (Sister of Resident) published on 22 February 2018
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Review from Joy E (Daughter of Resident) published on 16 October 2017
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The Review Score of 7.1 (7.063) out of 10 for Northfield Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.6 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 3 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.625 for Northfield Care Centre is calculated as follows: ( (26 Excellents x 5) + (14 Goods x 4) + (20 Satisfactorys x 3) + (3 Poors x 2) + (9 Very Poors x 1) ) ÷ 72 Ratings = 3.625
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.438 Points relating to the number of positive Reviews for Northfield Care Centre is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 3 Positive Reviews ÷ 16 = 0.188
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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