Fees are subject to an assessment and availability. Please call Emerson Grange for live availability.
Ample onsite parking available
Emerson Grange Care Home has a Review Score of 9.7 (9.735) out of 10, based on 46 reviews in the last 2 years. Over all time Emerson Grange Care Home has 108 reviews.
Review from Valerie P (Respite Resident) published on 30 November 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sue Simmonds, General Manager at Emerson Grange Care Home
Thank you for your review. I am so glad that you had a positive experience at Emerson Grange and that you felt much better for having stayed with us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E N (Son-in-law of Resident) published on 23 November 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sue Simmonds, General Manager at Emerson Grange Care Home
Thank you very much for your great review. Your mother-in-law is a very loved and valued member of our community here at Emerson Grange.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M B (Respite Resident) published on 16 October 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Audrey M (Respite Resident) published on 18 September 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Russell A (Son-in-law of Resident) published on 14 September 2023
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Sue Simmonds, General Manager at Emerson Grange Care Home
We are deeply saddened to receive your review. Your mother-in-law was a much-loved resident in our home and both staff and other residents have felt her loss. It is not our policy to approach families requesting information on funeral arrangements out of respect for families during this difficult time. Typically, families have forwarded us information and invited us to attend.
I understand that a condolence card was sent to you and in normal circumstances, once made aware of the funeral arrangements, we would have sent flowers and where possible some of the Emerson team would have attended.
I can only apologise for the miscommunication at this sad time.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L T (Friend of Resident) published on 10 May 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Vincent Hook, General Manager at Emerson Grange Care Home
Thank you for your kind words about the care provided by our team members. I'm delighted that your friend benefited from the time spent with us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda S (Daughter of Resident) published on 24 January 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Vincent Hook, General Manager at Emerson Grange Care Home
Thank you so much for your kind words. I am delighted to hear that your mother in law has settled well into the home and I hope she will be happy here for years to come.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ian M (Son of Resident) published on 12 January 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Vincent Hook, General Manager at Emerson Grange Care Home
Thank you for your kind words. I am delighted that you are happy with the care we are providing to your mum.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from James N (Son of Resident) published on 12 January 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Vincent Hook, General Manager at Emerson Grange Care Home
Dear James,
Thank you for your comments about the good quality of the service we provide. I am disappointed to read the remarks you have made about the manager. I fully accept you have the right to provide feedback on your experience of the people who work here. However, in this case, I would have to say that the manager in question is of the highest calibre. Her dedication and commitment to the residents at this home are excellent. She is one of the main reasons that our standards are so high and I am grateful that she works as part of my team. I fully respect your views and your right to express them, but I have asked the manager to reflect on the praise and thanks she has received from so many of our residents and family members over the past few years.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Resident) published on 28 November 2022
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Thomas I (Resident) published on 28 November 2022
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Johanna K (Daughter of Resident) published on 25 November 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A F (Son of Resident) published on 21 November 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Vincent Hook, General Manager at Emerson Grange Care Home
Thank you for your kind words, Alan. I'm delighted that you are happy with the care that Victor is receiving.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A A (Daughter of Resident) published on 21 November 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Vincent Hook, General Manager at Emerson Grange Care Home
Thank you for taking the time to send in a review about your mother's care. It is much appreciated, and I am very pleased that you are satisfied with the care that our team is providing.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Becky G (Granddaughter of Resident) published on 3 March 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Aileen N (Daughter of Resident) published on 3 March 2022
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Robert R (Son of Resident) published on 1 December 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P M (Son of Resident) published on 11 October 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N M (Daughter of Resident) published on 6 October 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S S (Daughter of Resident) published on 5 October 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Aileen Nimmo, Resident Services Advisor at Emerson Grange Care Home
Thank you for taking the time to share your feedback, we are pleased to read your Mums stay went well.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.735) out of 10 for Emerson Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 46 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.735 for Emerson Grange Care Home is calculated as follows: ( (423 Excellents x 5) + (110 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 547 Ratings = 4.735
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Emerson Grange Care Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 46 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Dec 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Head of Care
Joined: 2024
What I Do:
In May 2022, I made the significant decision to join Cinnamon as the Care Service Manager, a choice that has since proven to be the most rewarding in my career. Within the company, I was fortunate to be promoted to Head of Care/Registered Manager.
As Head of Care/Registered Manager, I am responsible for overseeing the complete care process for our residents, starting from the preadmission phase. My primary goal is to ensure that each resident’s care journey begins with a strong foundation, allowing us to deliver personalized, compassionate, and high-quality care.
My role at Emerson Grange presents an exciting and inspiring challenge. I am committed to bringing my expertise, experience, and dedication to enhancing the well-being of our residents while upholding the highest standards of care. My focus is on ensuring that each resident enjoys a dignified and fulfilling quality of life. I am enthusiastic about contributing to the continued success of Emerson Grange as a leader in UK care services.
My Experience:
My healthcare career began in 2007 when I started working as a healthcare assistant within the National Health Service (NHS). This role provided me with invaluable hands-on experience and laid the foundation for my future in healthcare.
With a commitment to furthering my education and expertise, I completed a Bachelor of Science in Nursing at Greenwich University, gaining essential knowledge and skills for delivering high-quality patient care. To expand my understanding of public health, I also earned a Post Graduate Certificate in Public Health from the University of Sunderland. This advanced qualification has enriched my perspective on healthcare management and service delivery.
Throughout my time with Cinnamon, I have gained extensive experience as a Care Service Manager, where I have embraced the company’s vision and values. This continuity has enabled me to transition smoothly into my current role as Head of Care/Registered Manager, where I am committed to fostering high standards of care for all residents.
About Me:
I am fortunate to be married and a proud parent of three wonderful children who continually inspire and motivate me in both my personal and professional life. Beyond my work and family, I enjoy pursuing creative hobbies such as design, where I take pleasure in the process of bringing ideas to life. I also have a passion for party planning, finding joy in organizing memorable events that bring happiness to others.
Job Title: Support Services Manager
What I do:
Having had the pleasure of seeing this development from bricks and mortar to what it is today, and having often been the first point of contact at Emerson over the years I am able to showcase our development and give an insight into the fantastic lifestyle we offer.
I am responsible for all aspects of the non-care operations in the development and am here to facilitate our lifestyle offering to our residents, apartment owners and their families and friends.
My experience:
I joined Cinnamon with over a decade of experience in both corporate and independent residential estate agencies managing various departments over the years from frontline Sales & Lettings to Property Management.
About me:
I am a proud husband and a father to two beautiful daughters and I enjoy spending as much time as possible with my family both at home and abroad, sharing our love of travel. I am an avid sports fan and in my spare time can often be found on the cricket field, on the golf course or watching American Football.
Job Title: Resident Service Advisor
What I do:
As a Resident Services Advisor, I support families who are considering a change in their current living situation, sometimes as a choice and sometimes due to necessity. My role is both rewarding and fulfilling and brings me great satisfaction as no two days are ever the same, just as no two people are ever the same.
My aim is to support families to make the decision that is right for them and their loved ones. I appreciate that moving, whether downsizing to one of our apartments or into our care home, is a highly emotional experience and I support and guide our residents and their families through the process both offering advice and ensuring a smooth and timely move.
My experience:
I have been working in the care industry for over 20 years. My initial role as an activity coordinator provided me the wonderful opportunity to get to know residents and learn about them as individuals. I have worked both regionally and at home level in a variety of roles. As a member of the Emerson Park team, I endeavour to continue with my commitment to supporting residents, their families and my colleagues in ensuring that our home is a great place to live and work.
About me
I am lucky to have a large family around me and when I am spending time away from work, I love to enjoy the company of those I love. I enjoy gardening, walking, and reading. I am a secret twitcher and can get overly excited when I see a rare bird.
Job Title: Head Chef
Joined: 2023
About Me:
As a seasoned Head Chef, I am delighted to be working at Emerson Grange overseeing a team of people dedicated to providing the best possible dining experience for our residents.
My Experience:
I specialize in crafting innovative menus, prioritizing fresh, local ingredients picked from the garden of England. Boasting over three decades of culinary experience, I've honed my skills in various establishments globally, with the last 25 years dedicated myself to London's culinary scene.
About Me:
A family man at heart, I originate from Kent and find joy in maintaining a professional balance. Beyond the kitchen, my interests span music, with a proficiency in guitar, and a keen appreciation for piano concertos which I attend with my eldest son. Committed to providing the best food to my customers, my greatest satisfaction comes from witnessing the enjoyment of people savouring my dishes.
Job Title: Housekeeping Supervisor
My Experience:
I have had 14 years of experience in Housekeeping industry and worked in luxury 5* serviced apartments, where I gain excellent customer service skills, ability to work independently and as part of a team. I am passionate to providing outstanding care and cleaning service for all residents to make home an amazing place to be.
About me:
I was born in Lithuania and can speak two additional languages; Lithuanian and Russian. I like spending time with my family, camping or just exploring nice and new places. Also cycling, going to the theatre and I enjoy traveling the world.
Job Title: Home Administrator
Joined: 2023
What I do
As Administrator, my role is to ensure the smooth running of the administrative functions in the home to support the General Manager. In this, I am ably supported by two full-time Reception Administrators and a part-time Recruitment Administrator.
My Experience
The Administration tasks cover payroll and all HR matters from initial recruitment to leaving employment, including providing minutes for a variety of meetings; sales ledger for residents and apartment owners, purchase ledger transactions, bank reconciliations and petty cash. There are many ad hoc tasks as well as dealing with queries relating to sales and purchase invoices. No two days are the same and I enjoy the variety and challenge of getting things done when plans go awry!
I have worked as an Administrator in a care home for more than 15 years and always enjoy the sense of being part of a team with my colleagues, doing our best for the residents and their families.
About Me
Outside work, I enjoy walking, with or without my dog, cycling, gardening, reading and visiting my daughter who lives in Bath.
