Emerson Grange Care Home

Rowhill Road, Swanley BR8 7FP
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9.7 108 Reviews
  • Emerson Grange Care Home, Swanley
A luxurious care home in Rowhill Road, Hextable, Kent.

Emerson Grange is part of the exclusive Cinnamon Care Collection. Unwavering in their commitment to quality, they are determined to make a positive impression on the lives of residents and their family members.

A care home that will provide the most luxurious surroundings and the very best nursing, residential and dementia care.

Putting you first

This beautifully appointed care home has established an unrivalled legacy of care and support. Offering nursing, residential, respite, convalescent and dementia care, staff are committed to an approach that puts individual needs, respect and dignity first. That is the difference for you and your family.

Their friendly management team has an unrivalled depth and breadth of experience gained from many years’ service in all aspects of high-quality care. They dedicate their extensive knowledge and skill to leading and mentoring staff so that, together, they are the difference in the lives of every individual within their care.

Everyday activities are designed around you. They believe that their residents should stay active and independent, whilst continuing to make decisions for themselves.

Tailor-made facilities

From the comfortable cinema to the relaxed beauty salon, all their facilities have been designed with your changing needs in mind. The beautiful ensuite bedrooms are designed for your comfort and care suites are designed to enable couples to stay together - a perfect way to downsize. You will find care in every detail of the interior design – from the space planning to the beautiful décor and premium fixtures and furnishings.

Food for thought

Their team of chefs use the best locally sourced ingredients to create delicious and nutritious meals. Whether you enjoy social mealtimes in the restaurant, or a tray service to your room, they cater to your precise tastes.

Care Provided by Emerson Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Damilola Baiyewu (Head of Care)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (85)
    • Single Rooms with ensuite Wet Room (78)
    • Couples/Companion Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Emerson Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,525
    • Self-Funded Residential Dementia Care from £1,525
    • Self-Funded Nursing Care from £2,150
    • RESPITE Self-Funded Residential Care from £1,910
    • RESPITE Self-Funded Residential Dementia Care from £1,950
  • Fees are subject to an assessment and availability. Please call Emerson Grange for live availability.


  • (these prices are only a guideline, please contact Emerson Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking
  • Ample onsite parking available


Emerson Grange Care Home Reviews (108)

Total of 108, showing 101-108
9.7

Emerson Grange Care Home has a Review Score of 9.7 (9.735) out of 10, based on 46 reviews in the last 2 years. Over all time Emerson Grange Care Home has 108 reviews.

Overall Experience

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  • 24
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Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend the Emerson Grange care home to anyone having to place a loved one into care.
The impressive premises is like a 5-star hotel and more importantly, the care, wellbeing and management services are all 5-star. All the staff are very friendly making you part of the Emerson extended
family and we couldn't be happier with the way our loved one is being cared for in this happy, vibrant home.


The dementia care is outstanding and leaves us feeling at ease knowing our family member is receiving exceptional care and stimulation with daily activities, day trips, interaction with other residents and staff.


Our family are kept fully updated with our family member’s welfare; we also receive regular updates and newsletters from the management team and receive invitations to join in with activities where we can.


We cannot speak highly enough about everything Emerson Grange has done for our family member and the support we have received by all the staff.


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Overall Experience  Overall Experience 5.0 out of 5

Emerson Grange Care Home is a well-designed care home with excellent catering and varied and interesting activities. The facilities include a gym, cinema, club room and coffee bar. Residents are consulted regularly to ensure that the facilities and activities reflect their needs and wishes. The staff
are all of a sunny disposition and nothing is too much trouble. I have been here for three weeks and have loved every minute.

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Overall Experience  Overall Experience 5.0 out of 5

Very impressed with Emerson Grange.
Everyone is very caring and helpful.
Lunch was very nice and everyone on our table ate everything.
The Halloween entertainment was very enjoyable with everyone joining in.

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Overall Experience  Overall Experience 5.0 out of 5

A fabulous new facility, the staff are wonderful and very helpful.
All residents are happy and well looked after.
The food is exceptional.
A few teething problems with the equipment in the room but I am sure will be sorted soon.

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Overall Experience  Overall Experience 4.0 out of 5

Completed as a resident in an apartment. No care or treatment being required but all support and other facilities available at all times.
Since moving here 3 months ago we have been made to feel at home by the staff.
Plenty of opportunities are available to meet with other residents.

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Overall Experience  Overall Experience 5.0 out of 5

I'm so happy that I found this place for my mother in law.
The staff are kind and attentive.
Plenty of activities for the residents to join with, if they wish to do so.
I have peace of mind knowing that she is being well cared for and loved.

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Overall Experience  Overall Experience 5.0 out of 5

Our mother-in-law is now 94 years old. She has been in the dementia care home since it opened in early September. She has settled in very well and seems quite happy with her new home. The facilities are very good and clean.
She is well looked after by the carers and we are pleased that they look after
her 24 hours a day.

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Overall Experience  Overall Experience 5.0 out of 5

Engaging talented staff.
Serving in a beautiful setting.

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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Emerson Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.735 for Emerson Grange Care Home is calculated as follows: ( (423 Excellents x 5) + (110 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 547 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Emerson Grange Care Home is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (6)

Damilola

Damilola Baiyewu

Job Title: Head of Care

Joined: 2024

What I Do:


In May 2022, I made the significant decision to join Cinnamon as the Care Service Manager, a choice that has since proven to be the most rewarding in my career. Within the company, I was fortunate to be promoted to Head of Care/Registered Manager.


As Head of Care/Registered Manager, I am responsible for overseeing the complete care process for our residents, starting from the preadmission phase. My primary goal is to ensure that each resident’s care journey begins with a strong foundation, allowing us to deliver personalized, compassionate, and high-quality care.


My role at Emerson Grange presents an exciting and inspiring challenge. I am committed to bringing my expertise, experience, and dedication to enhancing the well-being of our residents while upholding the highest standards of care. My focus is on ensuring that each resident enjoys a dignified and fulfilling quality of life. I am enthusiastic about contributing to the continued success of Emerson Grange as a leader in UK care services.


My Experience:


My healthcare career began in 2007 when I started working as a healthcare assistant within the National Health Service (NHS). This role provided me with invaluable hands-on experience and laid the foundation for my future in healthcare.


With a commitment to furthering my education and expertise, I completed a Bachelor of Science in Nursing at Greenwich University, gaining essential knowledge and skills for delivering high-quality patient care. To expand my understanding of public health, I also earned a Post Graduate Certificate in Public Health from the University of Sunderland. This advanced qualification has enriched my perspective on healthcare management and service delivery.


Throughout my time with Cinnamon, I have gained extensive experience as a Care Service Manager, where I have embraced the company’s vision and values. This continuity has enabled me to transition smoothly into my current role as Head of Care/Registered Manager, where I am committed to fostering high standards of care for all residents.


About Me:


I am fortunate to be married and a proud parent of three wonderful children who continually inspire and motivate me in both my personal and professional life. Beyond my work and family, I enjoy pursuing creative hobbies such as design, where I take pleasure in the process of bringing ideas to life. I also have a passion for party planning, finding joy in organizing memorable events that bring happiness to others.


Aadil

Aadil Baig

Job Title: Support Services Manager

What I do:
Having had the pleasure of seeing this development from bricks and mortar to what it is today, and having often been the first point of contact at Emerson over the years I am able to showcase our development and give an insight into the fantastic lifestyle we offer.


I am responsible for all aspects of the non-care operations in the development and am here to facilitate our lifestyle offering to our residents, apartment owners and their families and friends.


My experience:
I joined Cinnamon with over a decade of experience in both corporate and independent residential estate agencies managing various departments over the years from frontline Sales & Lettings to Property Management.


About me:
I am a proud husband and a father to two beautiful daughters and I enjoy spending as much time as possible with my family both at home and abroad, sharing our love of travel. I am an avid sports fan and in my spare time can often be found on the cricket field, on the golf course or watching American Football.


Aileen

Aileen Nimmo

Job Title: Resident Service Advisor

What I do:
As a Resident Services Advisor, I support families who are considering a change in their current living situation, sometimes as a choice and sometimes due to necessity. My role is both rewarding and fulfilling and brings me great satisfaction as no two days are ever the same, just as no two people are ever the same.


My aim is to support families to make the decision that is right for them and their loved ones. I appreciate that moving, whether downsizing to one of our apartments or into our care home, is a highly emotional experience and I support and guide our residents and their families through the process both offering advice and ensuring a smooth and timely move.


My experience:
I have been working in the care industry for over 20 years. My initial role as an activity coordinator provided me the wonderful opportunity to get to know residents and learn about them as individuals. I have worked both regionally and at home level in a variety of roles. As a member of the Emerson Park team, I endeavour to continue with my commitment to supporting residents, their families and my colleagues in ensuring that our home is a great place to live and work.


About me
I am lucky to have a large family around me and when I am spending time away from work, I love to enjoy the company of those I love. I enjoy gardening, walking, and reading. I am a secret twitcher and can get overly excited when I see a rare bird.


Richard

Richard Callingham

Job Title: Head Chef

Joined: 2023

About Me:


As a seasoned Head Chef, I am delighted to be working at Emerson Grange overseeing a team of people dedicated to providing the best possible dining experience for our residents.


My Experience:


I specialize in crafting innovative menus, prioritizing fresh, local ingredients picked from the garden of England. Boasting over three decades of culinary experience, I've honed my skills in various establishments globally, with the last 25 years dedicated myself to London's culinary scene.


About Me:


A family man at heart, I originate from Kent and find joy in maintaining a professional balance. Beyond the kitchen, my interests span music, with a proficiency in guitar, and a keen appreciation for piano concertos which I attend with my eldest son. Committed to providing the best food to my customers, my greatest satisfaction comes from witnessing the enjoyment of people savouring my dishes.


Oksana

Oksana Rutkauskiene

Job Title: Housekeeping Supervisor

My Experience:
I have had 14 years of experience in Housekeeping industry and worked in luxury 5* serviced apartments, where I gain excellent customer service skills, ability to work independently and as part of a team. I am passionate to providing outstanding care and cleaning service for all residents to make home an amazing place to be.


About me:
I was born in Lithuania and can speak two additional languages; Lithuanian and Russian. I like spending time with my family, camping or just exploring nice and new places. Also cycling, going to the theatre and I enjoy traveling the world.


Vivienne

Vivienne Brosnan

Job Title: Home Administrator

Joined: 2023

What I do


As Administrator, my role is to ensure the smooth running of the administrative functions in the home to support the General Manager. In this, I am ably supported by two full-time Reception Administrators and a part-time Recruitment Administrator.


My Experience


The Administration tasks cover payroll and all HR matters from initial recruitment to leaving employment, including providing minutes for a variety of meetings; sales ledger for residents and apartment owners, purchase ledger transactions, bank reconciliations and petty cash. There are many ad hoc tasks as well as dealing with queries relating to sales and purchase invoices. No two days are the same and I enjoy the variety and challenge of getting things done when plans go awry!


I have worked as an Administrator in a care home for more than 15 years and always enjoy the sense of being part of a team with my colleagues, doing our best for the residents and their families.


About Me


Outside work, I enjoy walking, with or without my dog, cycling, gardening, reading and visiting my daughter who lives in Bath.