Within this fee, all residents have access to the input of our highly qualified physiotherapist and exception nursing input. The fee also includes access to an array of exciting activities such as Cinema room afternoons, a snack trolley with all the resident favourites that cater for all residents from gluten free and diabetic diet choices. These are at no additional cost unless indicated (e.g. Mini vacations and caravan holidays). A consultation with our highly passionate head chef who comes with a wealth of experience within the care sector to help create a personalised diet plan to ensure that resident health is always optimised. She does this in conjunction with the nursing team and clinical management to ensure that resident weight goals be it for gaining or losing are well supported. Also included within the fee is access to the new resident manager who will be happy to support with any financial advise and signposting as well as practical assistance to access all that one is entitled to for their period in care.
The home is open 24/7 but would advise that visits take place outside of protected meal times unless already in the home prior. These times are as follows: Breakfast 8am to 10.30am, Lunch 12.30pm to 13.30pm, Tea 1700 to 1800hrs and Supper 1900-2100hrs.
Visitors may park at the back of the building by following directions or along the single yellow lines outside the home on Randolph Rd for free. Parking is also available along Coombe Valley Rd but this is chargeable by council run pay meters. Please look out for signage and instructions.
Dover House has a Review Score of 9.7 (9.693) out of 10, based on 14 reviews in the last 2 years. Over all time Dover House has 68 reviews.
Review from Chris P (Friend of Resident) published on 20 October 2017
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Value for Money
Review from A G (Son of Resident) published on 26 September 2017
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Safety / Security
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Value for Money
Review from Freda H (Resident) assisted by family/friend published on 1 September 2017
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Overall Experience
4.0 out of 5
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Treated with Dignity
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Value for Money
Review from Darren P (Friend of Resident) published on 30 August 2017
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Overall Experience
5.0 out of 5
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
Review from Brenda M (Wife of Resident) published on 9 August 2017
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from N T (Relative of Resident) published on 8 July 2017
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Margaret J (Resident) assisted by family/friend published on 3 July 2017
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Gail C (Daughter of Resident) published on 3 July 2017
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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The Review Score of 9.7 (9.693) out of 10 for Dover House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.879 for Dover House is calculated as follows: ( (141 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 157 Ratings = 4.879
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.814 Points relating to the number of positive Reviews for Dover House is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2. 14 Positive Reviews ÷ 17.2 = 0.814
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Aug 2024
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Recipient:
Dover House
Date: Friday 28 Feb 2020 More details
Recipient:
Dover House
Date: Thursday 28 Feb 2019 More details
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Job Title: Franchise Owner, Director, Registered Nurse & Home Manager
Joined: 2022
I am a registered nurse by background with experience in community and trauma and orthopaedics. These are my areas of passion and hence why I joined the care sector. It has been a dream come true to run a service of my own under the mentorship of Graham care group. As a franchisee, I knew I had found the best partnership as I share the same ethos - Patient centred care coupled with the servant leadership model. Being from a clinical background means that I will always be at the forefront of advocating for our residents. The takeover of a new business has been a journey with its ups and downs, but we continue to soldier on toward exemplary and compassionate outstanding care. We had our first CQC surprise inspection 6 months from taking over and managed to turn 3 out of the 5 Ambers to Green and it is my sole mission to guide our wonderful team to a solid Green by the next inspection. Willow Park is special to me on many different levels but the top 2 are having a supportive team built over the last few months who have bought into the vision of gold class care as well as the residents under our care who are at the heart of all we do as a team. Having a clinical background and love of technology embedded here, we at management level are also able to monitor your loved one's progress round the clock. I am easily accessible and work with two nurse registered deputies to ensure that you have someone to immediately address any concerns 7 days a week. At Willow Park Lodge, we work as a unified team. From joint care planning between the nurses and kitchen, to working closely with our own private physiotherapist, we ensure that only the best positive outcomes are planned for each individual depending on need. The staff are well trained to meet every individual's needs and this is an area of continuous heavy investment as I believe every good outcome starts from having a solid knowledgebase.
