Bourne Wood Manor Care Home

West Street, Farnham GU9 7AP
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9.7 116 Reviews
  • Bourne Wood Manor Care Home, Farnham
Bourne Wood Manor Care Home is a modern, purpose-built home in the charming market town of Farnham offering 24-hour residential, dementia, nursing and respite care for individuals living in and around Surrey. Open since 2017, Bourne Wood Manor provides care for up to 64 residents across two separate floors of accommodation. All Bourne Wood Manor residents benefit from living in a caring environment with spacious private ensuite bedrooms and various communal areas, including multiple living and dining rooms, a café, cinema, hairdressing salon and nail bar, a dedicated activities and wellbeing room and even a private dining room for celebrating special occasions. Bourne Wood Manor also has an award-winning, secure wrap-around garden perfect for relaxing, enjoying a gentle stroll or taking part in a spot of gardening. The team at Bourne Wood Manor are expertly trained and committed to providing exceptional care while promoting independence and personal choice.

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Care Provided by Bourne Wood Manor Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Cheryl Williams (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bourne Wood Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Ample parking available on site.


Bourne Wood Manor Care Home Reviews (116)

Total of 116, showing 1-20
9.7

Bourne Wood Manor Care Home has a Review Score of 9.7 (9.700) out of 10, based on 35 reviews in the last 2 years. Over all time Bourne Wood Manor Care Home has 116 reviews.

Overall Experience

  • 90
  • 22
  • 0
  • 3
  • 1

Date Published

116
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35
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Review from Joan D (Respite Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed in Bourne Wood Manor for just over 2 weeks for respite whilst my husband was recovering from a knee operation in Farnham Hospital. I thoroughly enjoyed the short stay enjoying the company with other residents and participated in many daily activities. The food was excellent and all the staff
were very friendly and helpful in providing help in all activities. My medication is significant and they managed this job well. I would recommend this care home if I needed a longer period of care.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your fantastic feedback. It was a pleasure to have you with us, and we do hope you will visit us soon for a catch up!


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Review from H L (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum decided she wanted to go into a care home, so we looked at a few. Finally, we chose Bourne Wood Manor. The staff are very helpful and friendly, the food is delicious. My mum loves her spacious bedroom and looking forward to joining in all the activities that are provided. The Bistro is warm
and welcoming where you can help yourself to drinks and pastries. You can also have a meal with your relative when visiting, if booked in advance. I cannot recommend this home highly enough. The staff who helped us with arrangements were very helpful and thought of every little detail. I loved the welcome gift left in Mum's room for her arrival. So if you are looking for a care home this is the one you should choose.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your incredibly complimentary feedback, which I will be sure to share with the rest of the team. It is great to hear that you are happy you chose Bourne Wood Manor for your lovely mum.


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Review from N A (Friend of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very comfortable home with relaxed atmosphere.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

It is great to hear you feel relaxed when visiting our home. It is important to us that everybody feels comfortable at Bourne Wood Manor.


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Review from R H (Friend of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents always seems calm and happy when I visit.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Our team work hard to ensure our residents are always feeling calm, cared for and content, so I am glad to hear you feel this is the case when visiting us.


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Review from Elizabeth S (Daughter-in-law of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly and helpful when we visit. Mum has started to join in with the activities, so she is taking part and joining in.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

I am glad to hear you feel welcome at Bourne Wood Manor and that Mum is starting to feel comfortable taking part in the events and activities on offer in our home.


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Review from Tim S (Son of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum arrived in Bourne Wood Manor Care Home in November after seven weeks in hospital. Staff have been very friendly. From doing nothing in hospital, the entertainment team have encouraged Mum to join in all the activities. The bistro is an excellent place to meet and greet.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your review. It is fantastic to hear your mum has enjoyed the opportunity to take part in activities and socialise.


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Review from Sophie C (Daughter of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum did two weeks of respite care here and has thoroughly enjoyed herself on the whole.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your review. It was a pleasure to have your mum with us and I am glad to hear she enjoyed her stay.


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Review from R S (Husband of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are extremely helpful and able to put my mind at ease. All of the team know my wife's name, are always positive and caring.
Any question or concern I may have is immediately answered and I can visit any time.
The facilities are excellent and the selection of meals, really good.
I am grateful to the staff at Bourne Wood Manor Care Home for taking good care of my wife.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your marvellous feedback. It is great to hear that your wife is happy here at Bourne Wood Manor and that you are pleased with the level of care she is receiving.


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Review from Fiona K (Sister of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very light, airy, modern and clean. Staff are very kind and attentive. My sister's second visit for respite for her following a stay in hospital and she would not go anywhere else, why should she? It is very good.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your glowing review. I am overjoyed to hear we are your sister's first choice when looking for some extra support.


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Review from G W (Husband of Resident) published on 26 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time I had sought respite and the experience has been very good.
Caring, responsive with a genuine feeling of compassion. My wife has benefitted from her stay.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your kind review. I am glad to hear you feel your wife benefitted from her stay with us and we do hope you will both visit us again soon!


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Review from Anne D (Daughter of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Bourne Wood Manor for more than two years and, despite advanced years and failing health continues to enjoy life and participates fully in activities and events in the home. She has always been very well looked after and definitely feels at home. As a family, we are
thankful that we found the perfect care home for Mum where she is so comfortable and so well cared for.

Reply from Cheryl, Home Manager at Bourne Wood Manor Care Home

Thank you so much for reviewing Bourne Wood Manor. I appreciate you taking the time to write a review of the care your mother has received whilst living with us. I am so pleased she feels at home and enjoys the activities and events. I am so pleased that you feel you have found the perfect care home.


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Review from Tricia F (Daughter of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was due to be discharged from hospital but we had not had time to arrange a live-in carer, so we approached Bourne Wood. They were very helpful and quickly arranged respite care for a period of 4 weeks for my mother. Throughout her stay, the staff were very friendly and helpful. I noticed
a positive change in my mother's physical appearance and they tried their hardest to get her to join in the numerous events they do every day, throughout the day.
It was a huge relief knowing she was safe and being well looked after. She has now moved back home with a full-time live-in carer.
I highly recommend Bourne Wood to anyone looking for a safe and caring place for their loved ones.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your kind feedback. It was our pleasure to assist your mother in her recovery, and you are always welcome at Bourne Wood Manor!


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Review from Abi B (Daughter-in-law of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since transferring to Bourne Wood Manor Mum has been looked after Incredibly well. All needs are met, the quality and choice of food on offer is fantastic, the staff are very friendly and know how to help Mum, no matter what her mood may be. The Bistro is a perfect location to take Mum where she can
have a pastry whilst looking out over the gardens. We as a family are very happy with all at Bourne Wood Manor.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your fantastic review. It is great to hear you feel your mum's needs are met with us, and I will pass your feedback on to the rest of the team.


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Review from Elizabeth H (Daughter of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Bourne Wood Manor Care Home in September 2022 and has vascular dementia. From day one, all of the staff, whether that be the nurses, carers, chefs, maintenance and the management team, have shown sincere care, kindliness and compassion in the well-being of Dad. As Dad's dementia has
progressed, they have shown dedicated commitment in supporting him and have a deep understanding of his mental and physical changes. Parallel to this, their continuing and increasing support to me when visits are emotionally tough is something that I am incredibly grateful for. Thank you to everyone.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

It is great to hear that you and your dad feel supported by our team - something we strive to achieve, as we always want our home to feel like an extension of your own and our team a part of your family.


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Review from Janette L (Daughter of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at the home are very kind and caring and do everything possible to make Mum’s stay a happy one. She has been there a little over a year and is now very happy and doesn’t have many down days. She knows everyone and joins in many activities if she is able.

Reply from Cheryl, Home Manager at Bourne Wood Manor Care Home

Thank you so much for taking the time to leave a review of your mum's experience at Bournewood Manor. I am really pleased that our wonderful team have made your mum's time with us a happy one.


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Review from Nicola C (Daughter-in-law of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We find Bourne Wood Manor Care Home very welcoming and the staff go the extra mile for residents. They also are sincere in their care and make the world of difference to my father-in-law's day. The building is bright and clean, recently refurbished when we thought it was looking great before. Beautiful
outside space. I love the bistro and the way the restaurant is set up every day. Fabulous entertainment and activities along with visits. We feel very lucky that we are part of this lovely care home.

Reply from Cheryl, Home Manager at Bourne Wood Manor Care Home

Thank you so much for your kind words and for taking the time to leave a review of our home. We are so pleased that you found the home so welcoming. I am very proud of our staff team, so it is always lovely to read such nice feedback. We are very lucky that you chose us.


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Review from Rachel S (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I actually can’t fault the care home. It really is everything you could wish for in a home. The staff are truly caring and experienced. The food and hospitality is top rate and the activities are wide-ranging. I looked at around 15 or more care homes to find Bourne Wood and it really is the best around
by a mile.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you so much for your wonderful review, and it's great to know that we came out at the top of the pile for care homes in our area! The whole staff team contribute towards all of the aspects that you have praised, and they will be delighted to be recognised and acknowledged int his way, thank you.


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Review from C L (Daughter of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has settled in very well considering her reluctance to go into a care home, but the staff have been extremely welcoming, kind, caring and helpful to her. She has become more involved in the activities and even ones I thought she would never do. She absolutely loves the food and enjoys chatting
with the staff as well as the residents. Everyone is very helpful, polite and caring. Whenever I visit the staff are very friendly and always helpful. It has taken the worry away of her being at home on her own knowing that she always has staff on hand to help her. She suffers from Parkinsons and they are with her every step of the way and treat her with dignity.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you so much for your very kind review of our home and the quality of care and support that we provide. We know that coming into a home can be unsettling for some, and so it is super to hear that our whole staff team has played a part in helping your mum to feel at home so quickly, and to enjoy taking part on the life of the community we have here. The staff always appreciate the acknowledgment of their depth of care and how they support each individual based upon their own circumstances, so thank you for your feedback on that.


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Review from M P (Son of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start, the experience with Bourne Wood has been excellent. This has included the support from the team getting my mother here, getting her settled in and the support that is needed to enable Mum to live comfortably.
The staff are always happy and can be seen to treat residents with great
care and respect.
Having been to see a large amount of care homes, it was very pleasing to see the decor of the dementia floor is at the same level as the rest of the building. Based on my experience, I would definitely recommend Bourne Wood Manor Care Home.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for such a glowing review and recommendation, and to know that the experience of your mum moving into care was so well managed and helpful to you both. It is also nice to know that we stand so well in your estimations compared to other care homes you have seen; the whole team here contribute to that and will, therefore, be warmed by your kind words; thank you.


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Review from H P (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has only been a resident at Bourne Wood Manor Care Home for the last three weeks but in this time, he now seems to be thriving under the nursing care, he is no longer in the pain he seemed to be in at hospital or when he lived at home. He has begun to join in activities in the day room and eat
his lunch in the dining room - I never expected him to leave his room! He always seems clean and well-presented when I visit and any issues have been quickly picked up and dealt with via the team on the reception on the dementia wing. So far, all so good!

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you so much for writing up this review and the feedback for Dad is so incredible. The team will be so pleased to hear how well Dad has settled in and how much better he is feeling. We are so happy he is part of the Bourne Wood Manor family.


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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Bourne Wood Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Bourne Wood Manor Care Home is calculated as follows: ( (295 Excellents x 5) + (117 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 416 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bourne Wood Manor Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (3)

Cheryl

Cheryl Williams

Job Title: Home Manager

Joined: 2019

Hello, my name is Cheryl, and I am the Home Manager here at Bourne Wood Manor. I joined the team in 2019 as deputy manager and was promoted to home manager in 2020.


Annie

Annie Russell

Job Title: Client Services Manager

Joined: 2024

Hello, my name is Annie Russell, and I am the Client Service Manager here at Bourne Wood Manor.


I studied at Godalming College, where I completed A-levels in Sociology and Hospitality. Through my studies, I developed strong customer service skills and consistently achieved high targets. My educational background has given me a solid foundation in understanding people and meeting their needs effectively.


I started working in the care sector due to my personal experience of helping my family find care for my grandparents. This experience has been deeply impactful and has equipped me with the qualities needed to be a trustworthy and compassionate person to speak to. It has also fuelled my passion for providing the best possible care and support to residents and their families.


In my free time, I enjoy spending quality moments with my friends and family. We love going on new adventures, whether it is exploring new places, trying out new activities or simply enjoying each other's company. These experiences have enriched my life and have helped me to become a more empathetic and understanding person.


Alison

Alison Darch

Job Title: Activities and Wellbeing Lead

Joined: 2023

Hello, my name is Alison Darch, and I am the Activities and Wellbeing Lead here at Bourne Wood Manor Care Home.


I have been working in the care sector for 23 years, taking care of residents in other care homes and supporting seniors in a domiciliary environment. I have an NVQ Level 3 in Health and Social Care, and I am currently on a leadership programme. I am also due to start a NAPA training course that focuses on person-centred activities and engagement in the new year.


I am a spiritual and creative individual, which I feel assists in my role. I am incredibly passionate about organising activities and events that enhance the day-to-day lives of our residents.


Frequently Asked Questions about Bourne Wood Manor Care Home

What types of Care is Bourne Wood Manor Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bourne Wood Manor Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Bourne Wood Manor Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Bourne Wood Manor Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bourne Wood Manor Care Home to the centre of Farnham?

0.8 mile(s) as the crow flies, distance by road may be significantly further.