Bourne Wood Manor Care Home

West Street, Farnham GU9 7AP
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9.7 116 Reviews
  • Bourne Wood Manor Care Home, Farnham
Bourne Wood Manor Care Home is a modern, purpose-built home in the charming market town of Farnham offering 24-hour residential, dementia, nursing and respite care for individuals living in and around Surrey. Open since 2017, Bourne Wood Manor provides care for up to 64 residents across two separate floors of accommodation. All Bourne Wood Manor residents benefit from living in a caring environment with spacious private ensuite bedrooms and various communal areas, including multiple living and dining rooms, a café, cinema, hairdressing salon and nail bar, a dedicated activities and wellbeing room and even a private dining room for celebrating special occasions. Bourne Wood Manor also has an award-winning, secure wrap-around garden perfect for relaxing, enjoying a gentle stroll or taking part in a spot of gardening. The team at Bourne Wood Manor are expertly trained and committed to providing exceptional care while promoting independence and personal choice.

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Care Provided by Bourne Wood Manor Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Cheryl Williams (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bourne Wood Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Ample parking available on site.


Bourne Wood Manor Care Home Reviews (116)

Total of 116, showing 21-40
9.7

Bourne Wood Manor Care Home has a Review Score of 9.7 (9.700) out of 10, based on 35 reviews in the last 2 years. Over all time Bourne Wood Manor Care Home has 116 reviews.

Overall Experience

  • 90
  • 22
  • 0
  • 3
  • 1

Date Published

116
8
16
35
81

Review from P C (Niece of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely residential care home with clean, bright, comfy surroundings, a pretty garden for walking, sitting or pottering and excellent, helpful and friendly staff. Staff ensure that questions or requests for information are answered quickly and they deliver excellent care and support.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

We are so glad that you like the facilities here at Bourne Wood Manor and that staff have been supportive and you feel have delivered excellent care, thank you for this feedback.


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Review from W G (Husband of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is happy here and finds all the staff very friendly and helpful. There is no question that her health has improved a lot since she has been here. She appreciates the quiet atmosphere.
One or two musical entertainments have been disappointing.
Generally, an outstanding care home and we are
very glad my wife is here.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

We are so glad to hear that your wife is so happy in the home and settled in well. It's incredible to hear that her health is so much better, and the team will be delighted to hear that. Sorry to hear that a couple of the entertainers haven't been to your liking, but we have lots more coming up, so hopefully, you will enjoy it. Thank you so much for the review.


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Review from R L (Son of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Bourne Wood Manor Care Home for five weeks. Everything has been organised to make him feel welcome in what must be a strange new world. The staff are all very helpful, and the facilities excellent, with a lovely garden to walk around. All of our requests are dealt with quickly and efficiently,
so we are very pleased with Bourne Wood Manor Care Home and its services.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

We are so glad that you found the team efficient and supportive, and they will be so thrilled to receive this feedback. Thank you for the comments, and it's such a pleasure having Dad as part of the Bourne Wood Manor family.


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Review from L S (Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Six week respite care visit, staff friendly and supportive, physical site attractive and well maintained. All parts of building clean and well decorated, food well presented and good choice. In my view well managed and organised.

Reply from Cheryl, Home Manager at Bourne Wood Manor Care Home

Thank you for taking the time to share your feedback about your 6 week respite stay at Bourne Wood Manor. We appreciate your kind words and are delighted to hear about your positive experience. Thank you for choosing us for your respite care needs. Please feel free to pop in and say hello whenever you are in the area.


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Review from B H (Son of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into Bourne Wood Manor Care Home following a hospital stay, feeling fragile and in recovery.
The home made her welcome with the staff going out of their way to welcome her and ensure she settled in comfortably.
As usual, there were teething problems but these were dealt with efficiently
and supportively.
Since then Mum has by and large settled in well with her care being well provided for. All the staff have a good manner and the residents treated it like a big family.

Reply from Cheryl, Home Manager at Bourne Wood Manor Care Home

Thank you so much for taking the time to review Bourne Wood Manor we really appreciate your feedback and will share it with our team.


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Review from John C (Son of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home in a great location where all of the staff are so kind, understanding, patient and friendly. The facilities for both residents and visitors are first-class. Individual bedrooms are a good size and comfortable.
My mother's only negative comments are that the evening meal is served
to early, at 5:00 pm, and that there are no early evening activities to occupy or entertain residents.

Reply from Cheryl, Home Manager at Bourne Wood Manor Care Home

Thank you so much for taking the time to write a review of Bourne Wood Manor. We have taken your feedback on board and have changed some of the hours of our leisure and wellness programme so that we can facilitate some evening activities. We will be arranging a meeting with residents to find out the type of activities they would like to do during this period.


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Review from R G (Nephew of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since receiving care at Bourne Wood Manor Care Home, our aunt's health and well-being have improved significantly. The staff have been extremely supportive during the settling-in period and have made our aunt so welcome. This has made her adjustment to residential care very smooth. The care, in general,
has been excellent.

Reply from Cheryl, Home Manager at Bourne Wood Manor Care Home

Thank you for taking the time to write a review of your and your aunt's experience at Bourne Wood Manor. We are thrilled to hear that your aunt's transition to residential care has gone so smoothly.


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Review from Michael S (Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff seemed dedicated to their assignments and happy to be carrying them out. They showed genuine concern for the people they were caring for, who were suffering from the various disabilities that age and infirmity bring. Nothing was too much trouble. We were made to feel as fellow humans.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your positive feedback. Our team are incredibly dedicated to the wellbeing of our residents, so they will be thrilled to hear your kind words.


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Review from A M (Resident) assisted by family/friend published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently spent my 3rd respite stay in Bourne Wood Manor. As previously, the care staff and facilities were excellent. I was made to feel welcome, and it was good to see familiar faces. The food was excellent, and there was always someone on hand to assist when needed. I enjoyed walking around the
gardens, albeit slowly, and admiring the lovely planting and flowers in full bloom at this time of year.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

We are incredibly grateful for your kind feedback and are thrilled to hear you have enjoyed each of your stays with us - especially your time in our gorgeous garden!


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Review from S H (Son of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, Bourne Wood Manor Care Home is "excellent", in my opinion. There is a caveat in that I have no experience of any other care home.
Rating for value for money is lower since there is no comparative information on company profit or cash flow.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

We are so pleased to hear that you found the care at Bourne Wood Manor to be excellent, and thank you for taking the time to write a review.


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Review from L K (Daughter of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Bourne Wood Manor Care Home at short notice for two weeks for respite care. Staff could not have been more helpful and welcoming, taking special care to ensure he settled, even for such a short period. The attention to detail was really good - for example it helped dad to settle to
find his name on the door of his room. Dad's room was sunny and comfortable. Catering was of a high standard, and we enjoyed several meals together.

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Review from A B (Husband of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been at Bourne Wood since December 2022. She is suffering with dementia related memory loss and diabetes. The Bourne Wood staff took immediate care of her medication and her health has improved markedly and she has put weight on again (she was very thin as we could not control her diabetes
properly). Because she doesn't understand where she is and is physically active the Bourne Wood staff have adapted some of their ways of work to make things better for her. All of the staff are attentive to all of the residents' needs and the environment is as near home as it is possible to be. My wife seems to have settled in and is happy.

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Review from H S (Sister of Resident) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and organisation could not be better. Very personised care. Residents known by their names by all staff. Lots of stimulation and activities. Support for family members much appreciated. Caring, thoughtful environment.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted.


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Review from Christina A (Wife of Resident) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been exceedingly well looked after since his arrival in March 2023. The family and I are very pleased that we made the right choice for him to come to Bourne Wood Manor where everyone is friendly and caring to us all. My husband is happy and realises that he is in a safe environment and
that his well-being is important to staff and family alike.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you so much for your superb feedback, it makes all the wonderful work my team do worthwhile. It is our pleasure looking after your husband and we really enjoy him being part of the Bourne Wood family.


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Review from Caroline T (Daughter of Resident) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Bournewood Manor for two years and I truly cannot fault the care and love that she has received, from the extraordinarily wonderful care staff, to the thoughtful cleaners and amazing kitchen staff, particularly the chef. My mother has a severe dairy allergy and the chef produces
her delicious dairy-free meals and snacks. The care staff are always so kind and nothing is ever too much trouble. At the end of the day, Mummy feels loved, cared for and secure, what more could we ask!

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Firstly, thank you for entrusting us with the care of your mother. Your amazing feedback is greatly appreciated, it makes all the wonderful work my team do worthwhile.
It is our pleasure looking after Mother and we really enjoy her being part of the Bourne Wood family. I will be sure to pass on your amazing comments to the wider team as I know they will be extremely grateful!


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Review from S W (Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the room and garden patio. A mix of people who are residents.
Activities are variable.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you so much for taking the time to complete the review, your feedback is greatly appreciated.


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Review from Dan M (Son of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident with Bourne Wood Manor for a little under a year until she sadly passed away in July. In her last months at the home where she grew more frail every day, the nurses and staff at the home looked after her with compassion and professionalism. The care from the manager and the team
is genuine and although they all work hard, nothing is too much effort. Every time we visited, even with children we were made to feel welcome and it was clear from the other residents and how they interacted, that this is a friendly and caring environment. We looked at a number of nursing homes before choosing Bourne Wood Manor and I'm so glad we did. I would highly recommend!

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your mum, she is sadly missed by us all. The team at Bourne Wood Manor endeavour to go the extra mile and for you to recognise this is invaluable. I will be sure to share your feedback with them, they will be delighted.


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Review from Jennifer P (Daughter of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bourne Wood Manor is a bright, cheerful and welcoming home. It is modern and has beautiful well-kept gardens to wander around and a lovely bistro to meet and have a coffee and enjoy spending some time together. All the staff are passionate about their work. They are wonderful, caring and are genuinely
approachable and there to help. They have really tried to get to know my mother and are always supportive to her and our family. There is a varied choice of enriching activities, including live music and the staff encourage participation. Key events are always celebrated with enthusiasm and there is always plenty of fun and good humour. Whenever I have taken my mother out, the staff are so pleased to see her on our return and always keen to hear what she has been up to. Most importantly, we have peace of mind that she is being well cared for in a homely environment.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your incredible comments and such high praise for the team. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.


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Review from Elaine A (Wife of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful residence. The experience has made a great difference to my husband.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your incredible comments and such high praise. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback.


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Review from June G (Sister of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day my sister entered Bourne Wood Manor, she has been carefully looked after, with love and support. The staff are truly 100% caring. Any ups and down's my sister has, the staff are there helping and understanding and calming her down.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

We believe everyone at Bourne Wood Manor goes the extra mile and for you to recognise this is invaluable to our team.
We endeavour to provide the very best care for our residents, thank you for your kind words.


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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Bourne Wood Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Bourne Wood Manor Care Home is calculated as follows: ( (295 Excellents x 5) + (117 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 416 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bourne Wood Manor Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (3)

Cheryl

Cheryl Williams

Job Title: Home Manager

Joined: 2019

Hello, my name is Cheryl, and I am the Home Manager here at Bourne Wood Manor. I joined the team in 2019 as deputy manager and was promoted to home manager in 2020.


Annie

Annie Russell

Job Title: Client Services Manager

Joined: 2024

Hello, my name is Annie Russell, and I am the Client Service Manager here at Bourne Wood Manor.


I studied at Godalming College, where I completed A-levels in Sociology and Hospitality. Through my studies, I developed strong customer service skills and consistently achieved high targets. My educational background has given me a solid foundation in understanding people and meeting their needs effectively.


I started working in the care sector due to my personal experience of helping my family find care for my grandparents. This experience has been deeply impactful and has equipped me with the qualities needed to be a trustworthy and compassionate person to speak to. It has also fuelled my passion for providing the best possible care and support to residents and their families.


In my free time, I enjoy spending quality moments with my friends and family. We love going on new adventures, whether it is exploring new places, trying out new activities or simply enjoying each other's company. These experiences have enriched my life and have helped me to become a more empathetic and understanding person.


Alison

Alison Darch

Job Title: Activities and Wellbeing Lead

Joined: 2023

Hello, my name is Alison Darch, and I am the Activities and Wellbeing Lead here at Bourne Wood Manor Care Home.


I have been working in the care sector for 23 years, taking care of residents in other care homes and supporting seniors in a domiciliary environment. I have an NVQ Level 3 in Health and Social Care, and I am currently on a leadership programme. I am also due to start a NAPA training course that focuses on person-centred activities and engagement in the new year.


I am a spiritual and creative individual, which I feel assists in my role. I am incredibly passionate about organising activities and events that enhance the day-to-day lives of our residents.