Bourne Wood Manor Care Home

West Street, Farnham GU9 7AP
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9.7 116 Reviews
  • Bourne Wood Manor Care Home, Farnham
Bourne Wood Manor Care Home is a modern, purpose-built home in the charming market town of Farnham offering 24-hour residential, dementia, nursing and respite care for individuals living in and around Surrey. Open since 2017, Bourne Wood Manor provides care for up to 64 residents across two separate floors of accommodation. All Bourne Wood Manor residents benefit from living in a caring environment with spacious private ensuite bedrooms and various communal areas, including multiple living and dining rooms, a café, cinema, hairdressing salon and nail bar, a dedicated activities and wellbeing room and even a private dining room for celebrating special occasions. Bourne Wood Manor also has an award-winning, secure wrap-around garden perfect for relaxing, enjoying a gentle stroll or taking part in a spot of gardening. The team at Bourne Wood Manor are expertly trained and committed to providing exceptional care while promoting independence and personal choice.

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Care Provided by Bourne Wood Manor Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Cheryl Williams (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bourne Wood Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Ample parking available on site.


Bourne Wood Manor Care Home Reviews (116)

Total of 116, showing 41-60
9.7

Bourne Wood Manor Care Home has a Review Score of 9.7 (9.700) out of 10, based on 35 reviews in the last 2 years. Over all time Bourne Wood Manor Care Home has 116 reviews.

Overall Experience

  • 90
  • 22
  • 0
  • 3
  • 1

Date Published

116
8
16
35
81

Review from M P (Niece of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and helpful staff. Great having the bistro (helps getting auntie out of her room!). Exercise class and communion service are much appreciated. Food really good, lovely room and a beautiful garden (interesting to walk around).

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.


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Review from Ali H (Daughter of Resident) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent two weeks at Bourne Wood Manor for respite care and had a wonderful stay. All staff were extremely friendly and caring and nothing was too much trouble. The care he received was fantastic and his room was delightful. The food was superb. We would highly recommend Bourne Wood Manor.

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Review from Viv B (Friend of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited our friend who has recently moved into Bourne Wood. We were so impressed! Every member of staff we met was friendly and helpful. Nothing was too much trouble! We stayed for lunch with her - the food was really lovely and beautifully presented. The staff are amazing, the home is like a comfortable
hotel with thoughtful ‘homely’ touches. I’m so pleased our friend is being cared for in such a wonderful environment.
Thank you!

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Review from Jeremy L (Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been made to feel very welcome by all staff at Bourne Wood Manor. It is a very comfortable setting with two lovely gardens and well looked after paths and other seating areas. My room is large with a patio to the pathways and an ensuite wet room is a welcome facility which means that I can shower
independently, although I am confident that I could call on assistance if required. The food is better than I expected and the menu is varied and interesting.

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Review from Stephanie C (Daughter of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Bourne Wood Manor enough for their care, compassion and professionalism showed to my late father. Although he was only at the home two weeks before he died aged 92, the dedication of all the carers and staff was exceptional. Nothing was too much trouble and we as a family
were made so welcome. The other residents were delightful and it was clear that they all enjoyed the activities and friendly, caring environment provided at Bourne Wood. We were able to be with my dad in the days before he died and the staff ensured that we had the time, space and support to ensure he had a lovely, peaceful death in a beautiful, calm environment with superb medical support. I would not hesitate to recommend this home to anyone thinking about care for the elderly. I am certainly booking my place when the time comes! Thanks to all of you.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your father during the latter stage of his life, he is missed by all of the team here at Bourne Wood Manor. I will pass these on to the team who will really appreciate your kind words.


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Review from N H (Respite Resident) assisted by family/friend published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed my two-week stay. The home is well run. The staff are friendly, helpful and supportive. There is a good selection of activities to take part in and we were encouraged to do so. Would recommend this home.

Reply from cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.


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Review from Simon R (Son of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at seven care homes. Some were like hospitals, some very traditional, but Bourne Wood is purpose-built, luxurious and more like a hotel. I am going to put my own name on the resident list! My mum improved during her respite period, proper administration of medication and three meals a day,
made a huge difference to her anxiety and demeanour. I can assure anyone that this is the place to be.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.


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Review from Marie R (Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into Bourne Wood Manor Care Home, to help look after my husband who suffered from Parkinsons'. Since he died I am more than happy to stay here as everyone is very kind and looks after me well. I enjoy the food. The way they keep us entertained and feel relaxed about living here.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

We are so pleased that you love living at Bourne Wood Manor and that you feel well cared for. You are a pleasure to be with and you make new residents feel so welcome too. We love your cheerful smile and personality and it is a privilege for all of the staff to be able to continue ensuring that you have a wonderful life at Bourne Wood Manor.


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Review from E B (Daughter of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy here and has lived here for over four years and considers it her home. It's a lovely, friendly place and is getting back to normal after covid, which is lovely. We have just spent a lovely afternoon with Mum, celebrating the queen's jubilee. The staff worked very hard to give everyone
a good time.

Reply from Cheryl Williams, Home manager at Bourne Wood Manor Care Home

We're delighted your mum has settled into her new home here at Bourne Wood and we thoroughly enjoy spending time with her!
We always appreciate individuals taking the time to give such wonderful feedback. We are delighted you both enjoyed the Jubilee celebrations, it was such a wonderful day. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from P A (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at Bourne Wood Manor Care Home for just over two years and feels so at home that the thought of going back to her old flat has gone completely from her mind. The care of the staff is exceptional and nothing is ever too much trouble. It is so nice to hear my mother laugh
her way through the day with the staff. As a relative, I am always made to feel so welcome and the reassurance that my mother is happy, safe and well cared for gives me total peace of mind. Thank you, to you all.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your incredible comments. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback. We're delighted your mum has settled into her new home here at Bourne Wood and we thoroughly enjoy spending time with her!


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Review from Clive E (Son of Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother loves it here in Bourne Wood. The staff are genuinely caring and the purpose-built building and facilities are excellent. After 4 weeks of respite here my mother was no longer afraid of moving into care permanently and losing her perceived independence. She was finally able to admit that she
was struggling at home and a danger to herself. The stimulating activities, the tasty food, the social interactions with staff and residents, the respect and the feeling of safety she gets here more than compensated. She was actually really happy to return!

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you so much for taking the time to write such an amazing review. We're so grateful for your appreciation. I shall ensure I pass on your feedback to the wider team. It really is our pleasure to care for your mother, she is wonderful!.


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Review from Elizabeth S (Respite Resident) published on 6 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Great care and attention. Lovely happy staff.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

What wonderful praise. Thank you so much Elizabeth! I will be sure to share your feedback with my team. It is fantastic to hear that you enjoying being part of the Bourne Wood Manor family and we certainly love having you here.


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Review from G S (Daughter of Resident) published on 1 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Bourne Wood for respite care following an operation. She received excellent care in a lovely environment. The staff are kind, caring and friendly, and nothing is too much trouble. My mum really enjoyed her stay.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations, and the team will be thrilled to receive this feedback.


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Review from A M (Wife of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressive on all counts, especially throughout the covid period.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

I am delighted to hear such wonderful feedback for our team, thank you. Kind regards.


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Review from Melanie F (Daughter of Resident) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at Bourne Wood Manor. All the staff are wonderful with her. They seem to genuinely enjoy what they do. They are so patient, kind and thoughtful. There is a lot of laughter!
My mother is very fussy with her food and she loves the food. My sister and I went for lunch with my
mother and it was excellent, as good as a restaurant! Thank you.

Reply from cheryl Williams, Home Manager at Bourne Wood Manor Care Home

We're so grateful for your appreciation. Indeed the staff are patient, kind and thoughtful and I'm proud to be part of this team. Our chef will be delighted to receive your wonderful praise.
I will pass this feedback to our staff and thank you for entrusting your mother's care with us, she is wonderful!


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Review from C G (Daughter of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since the beginning of January. She was quite nervous and unsure about moving here, but has settled in really well over the 2 months. All of the staff have been very kind and supportive. Due to this, Mum is becoming increasingly involved in the group activities that are put on
each day. She seems very happy interacting with all of the staff and residents.

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Review from M S (Niece of Resident) published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bourne Wood provides an excellent care setting with hotel standard accommodation. They do their utmost to tailor the care experience to the individual resident. Overall the level of service is excellent and my uncle is as happy as he can be in a care setting.

Reply from Cheryl Williams, Home Manager at Bourne Wood Manor Care Home

Thank you for such a glowing review of our home! We're thrilled that our personalised approach shines through and that your uncle is happy with us. Best wishes.


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Review from G B (Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Am well cared for.

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Review from A K (Husband of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fantastic purpose-built home with top-notch facilities and decoration. Management and all staff engage well with residents and visitors. Excellent entertainment program and purpose-built cinema. I am told (by my wife) that the food is very good and certainly there is an enthusiastic rush at meal times!
I believe a little short-staffed but am ensured that a strategy is in place to rectify it.

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Review from T C (Daughter of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad arrived at Bourne Wood in February 2018, it became his home as my mum passed away in 2019. Since he arrived he has had excellent care over more than three years. I was away on holiday when my dad passed away. The staff were amazing with communication to both myself and my son. As well as now
missing my dad I am also missing going in and chatting with staff. They have become like family!

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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Bourne Wood Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Bourne Wood Manor Care Home is calculated as follows: ( (295 Excellents x 5) + (117 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 416 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bourne Wood Manor Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (3)

Cheryl

Cheryl Williams

Job Title: Home Manager

Joined: 2019

Hello, my name is Cheryl, and I am the Home Manager here at Bourne Wood Manor. I joined the team in 2019 as deputy manager and was promoted to home manager in 2020.


Annie

Annie Russell

Job Title: Client Services Manager

Joined: 2024

Hello, my name is Annie Russell, and I am the Client Service Manager here at Bourne Wood Manor.


I studied at Godalming College, where I completed A-levels in Sociology and Hospitality. Through my studies, I developed strong customer service skills and consistently achieved high targets. My educational background has given me a solid foundation in understanding people and meeting their needs effectively.


I started working in the care sector due to my personal experience of helping my family find care for my grandparents. This experience has been deeply impactful and has equipped me with the qualities needed to be a trustworthy and compassionate person to speak to. It has also fuelled my passion for providing the best possible care and support to residents and their families.


In my free time, I enjoy spending quality moments with my friends and family. We love going on new adventures, whether it is exploring new places, trying out new activities or simply enjoying each other's company. These experiences have enriched my life and have helped me to become a more empathetic and understanding person.


Alison

Alison Darch

Job Title: Activities and Wellbeing Lead

Joined: 2023

Hello, my name is Alison Darch, and I am the Activities and Wellbeing Lead here at Bourne Wood Manor Care Home.


I have been working in the care sector for 23 years, taking care of residents in other care homes and supporting seniors in a domiciliary environment. I have an NVQ Level 3 in Health and Social Care, and I am currently on a leadership programme. I am also due to start a NAPA training course that focuses on person-centred activities and engagement in the new year.


I am a spiritual and creative individual, which I feel assists in my role. I am incredibly passionate about organising activities and events that enhance the day-to-day lives of our residents.