Bourne Wood Manor Care Home

West Street, Farnham GU9 7AP
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9.7 116 Reviews
  • Bourne Wood Manor Care Home, Farnham
Bourne Wood Manor Care Home is a modern, purpose-built home in the charming market town of Farnham offering 24-hour residential, dementia, nursing and respite care for individuals living in and around Surrey. Open since 2017, Bourne Wood Manor provides care for up to 64 residents across two separate floors of accommodation. All Bourne Wood Manor residents benefit from living in a caring environment with spacious private ensuite bedrooms and various communal areas, including multiple living and dining rooms, a café, cinema, hairdressing salon and nail bar, a dedicated activities and wellbeing room and even a private dining room for celebrating special occasions. Bourne Wood Manor also has an award-winning, secure wrap-around garden perfect for relaxing, enjoying a gentle stroll or taking part in a spot of gardening. The team at Bourne Wood Manor are expertly trained and committed to providing exceptional care while promoting independence and personal choice.

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Care Provided by Bourne Wood Manor Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Cheryl Williams (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bourne Wood Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Ample parking available on site.


Bourne Wood Manor Care Home Reviews (116)

Total of 116, showing 81-100
9.7

Bourne Wood Manor Care Home has a Review Score of 9.7 (9.700) out of 10, based on 35 reviews in the last 2 years. Over all time Bourne Wood Manor Care Home has 116 reviews.

Overall Experience

  • 90
  • 22
  • 0
  • 3
  • 1

Date Published

116
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16
35
81

Review from Fiona M (Daughter of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My 95-year-old father arranged to spend two weeks at Bourne Wood Manor to discover whether he would enjoy the care home experience. Despite the immaculate surroundings and very good food, he did not enjoy his stay. He found a lack of congenial company made it a lonely time. The care staff, while
efficient, woke him very early (7 am) to administer his daily medication; when he asked for it to be given later he was told it was not convenient to them to do so. At no time did anyone give him any sort of indoctrination and he felt as though he had arrived and just been dumped in his room. He somewhat resented being spoken to very loudly and as though he had cognitive problems. He asked me to arrange for him to leave before the end of his two weeks, and at no point at that time, or indeed after his departure did anybody come to debrief him and ask about his stay, or to say goodbye. He was very disappointed all round and has told his family he does not wish ever to live in a care home.

Reply from Paul Hart, Home Manager at Bourne Wood Manor Care Home

Thank you for taking the time to submit this review. I am somewhat surprised at the comments as I know that the effort and time spent by our team with your father during his stay is not reflective of what has been noted here. If you have the opportunity, do read the many other independent reviews of our Home, as they paint a very different picture of both long and short term stays with us. We often find that families hear distorted views from their loved ones where it is their wish to remain at home, perhaps understandably, as moving to a care home is mostly from necessity, not a personal choice. We wish your father the very best and hope that when life at the home returns to normal, post-pandemic, he might consider staying with us again so he may experience what so many other people have at Bourne Wood Manor. Warm regards, Paul.


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Review from Ann A (Daughter of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother was moved from another area. She has settled well and is always smiling. She seems content and clean and seems happy when I visit. She is suffering from vascular dementia and is none communicative now. She is well looked after and fed well and has put weight on since moving in September. Staff
very helpful and friendly.

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Review from J F (Daughter-in-law of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bourne Wood Manor bears no relation to the medias portrayal of care homes this year. It is so much better, I liken it to a static luxury cruise ship. The layout is like no other care home I have visited, you wouldn't know it was a care home unless told.
The decor is superb. They maintain excellent
standards in all areas of carer. The staff always look happy and are welcoming. Faultless in a very difficult time.

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Review from E H (Daughter of Resident) published on 26 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a most wonderful place. My mother loved her stay here and she couldn't wait to come back again!
Thank you so much.

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Review from Joanne M (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely pleased with Bourne Wood and all of the staff. We were quite worried because mum had gone to the home straight from hospital and because of the Covid crisis we weren't able to settle her in and visit. However, we had nothing to worry about because the staff are fantastic and nothing
is too much trouble. They totally and effectively supported her transition from hospital at a very difficult time. Anything that we request is dealt with promptly and with grace and we know that our mum is happy. We knew from the minute we stepped in through the door that we liked Bourne Wood, it has such a lovely atmosphere and friendly faces. Nothing is ever too much trouble. We can't thank you enough, especially during this crisis!

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Review from Christina M (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day that we first went to visit Bourne Wood Manor Care Home, we were treated with kindness and respect. Considering we turned up unannounced, the time given by the Manager was wonderful and we were left feeling as though we were the only people she had to deal with. Notwithstanding the absolutely
beautiful decor and comfort of the rooms, the environment is overwhelmingly warm and welcoming.
Every single member of staff from the reception team and admin staff to the carers and nurses are kind and caring. The attention to detail is fantastic and it is clear that everyone genuinely cares about the residents and also, importantly, the relatives.
Communication is great and during these difficult Covid-19 days, we have been able to speak to Mum via I-Pad and Skype which is lovely as we can see her!
So, a massive thank you to the staff at Bourne Wood Manor for everything they do on the 'frontline' whilst still maintaining smiles and a sense of humour!!!
Kind regards

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Review from S F (Friend of Resident) published on 10 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Can't fault the care and attention, but the car parking is abysmal. it needs attention.

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Review from S D (Daughter of Resident) published on 27 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having recently been diagnosed with Alzheimer's, mum moved into Bourne Wood Manor three months ago. She has settled in really well and we are both happy. She is looking forward to Christmas with her new friends. Bourne Wood Manor has a lovely atmosphere. Mum enjoys walking to the bistro and watching
films in the cinema. she very much disliked having carers forever in and out of her flat. Now she feels like she's permanently on holiday in a good hotel!.

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Review from C C (Daughter of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bourne Wood Manor stepped in when I needed them the most and were incredibly supportive and understanding. The staff are all amazing and are so good with my mother who appears to be very fond of them. Mum seems to have bloomed since moving in and is much happier than she was at home. There are laughs
in abundance here and much happiness. A wonderful place that gives much peace of mind.

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Review from D B (Daughter-in-law of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother in Law seems to have settled in very quickly in this lovely care home. She looks very well, no longer anxious or depressed and seems very happy here.

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Review from David J H (Son of Resident) published on 2 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At a time when my mother was no longer able to cope at home, Bourne Wood Manor was recommended as a place to look at. At the time I was a little sceptical of care homes and had already a picture in my head of what to expect. However, the minute I walked through the door and saw the modern, bright and
spacious environment my worries and concerns were dismissed. I only popped in for a brochure but within 45 minutes of my arrival I had been welcomed and shown around the facilities and shown how lovely it was.
From that time onwards BWM kept in regular contact and supported my mum's transition from hospital into her room. The support provided was excellent and they managed early difficulties brilliantly and with tact. My mum had to move from downstairs to the dementia floor as the nursing staff recognised early she was becoming isolated.
All in all I could not have wished for a better outcome. All the early days worries have gone.

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Review from Karen K (Granddaughter of Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Bourne Wood Manor Care Home, my grandmother has become happy again. There is so much on offer of her, activity-wise, that she is starting to live again! The staff are professional and friendly and the home is beautifully decorated and cosy. We enjoy visiting here and do not hesitate
in bringing the children ad dogs with us. Thank you for looking after my grandmother so wonderfully.

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Review from V T (Daughter of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was lovely to see Mum so upbeat and happy. She has enjoyed her stay and I am sure she will be back for more stays. Excellent standards.

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Review from L W (Daughter of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I came to visit our Mother for the day and stayed for lunch. We were so well looked after and food amazing.

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Review from C A (Sister of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care with spacious rooms, excellent facilities. Staff always hands-on. Nothing is too much trouble!

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Review from J H (Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my first experience of residential care. The staff and facilities are excellent.

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Review from M R (Daughter of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant place to come to, where staff are friendly and know the residents. Ideas are listened to and if appropriate initiated.

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Review from Karen H (Daughter of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and understanding we have received from a certain member of staff has blown us away. We have looked at a huge number of homes. By this staff member's understanding and empathy made us move our mother to Bourne Wood Manor.
Now we are here, the care she has received so far is great. Another
staff member stands out as a phenomenal carer, along with one other.

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Review from P C (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home but expensive. Only criticism is handover not great, too many diaries which are not always read. Mum very happy there despite having had to leave her home.

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Review from J K (Husband of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good standards set in all areas.
Good attentive staff.
Food acceptable.

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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Bourne Wood Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Bourne Wood Manor Care Home is calculated as follows: ( (295 Excellents x 5) + (117 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 416 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bourne Wood Manor Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (3)

Cheryl

Cheryl Williams

Job Title: Home Manager

Joined: 2019

Hello, my name is Cheryl, and I am the Home Manager here at Bourne Wood Manor. I joined the team in 2019 as deputy manager and was promoted to home manager in 2020.


Annie

Annie Russell

Job Title: Client Services Manager

Joined: 2024

Hello, my name is Annie Russell, and I am the Client Service Manager here at Bourne Wood Manor.


I studied at Godalming College, where I completed A-levels in Sociology and Hospitality. Through my studies, I developed strong customer service skills and consistently achieved high targets. My educational background has given me a solid foundation in understanding people and meeting their needs effectively.


I started working in the care sector due to my personal experience of helping my family find care for my grandparents. This experience has been deeply impactful and has equipped me with the qualities needed to be a trustworthy and compassionate person to speak to. It has also fuelled my passion for providing the best possible care and support to residents and their families.


In my free time, I enjoy spending quality moments with my friends and family. We love going on new adventures, whether it is exploring new places, trying out new activities or simply enjoying each other's company. These experiences have enriched my life and have helped me to become a more empathetic and understanding person.


Alison

Alison Darch

Job Title: Activities and Wellbeing Lead

Joined: 2023

Hello, my name is Alison Darch, and I am the Activities and Wellbeing Lead here at Bourne Wood Manor Care Home.


I have been working in the care sector for 23 years, taking care of residents in other care homes and supporting seniors in a domiciliary environment. I have an NVQ Level 3 in Health and Social Care, and I am currently on a leadership programme. I am also due to start a NAPA training course that focuses on person-centred activities and engagement in the new year.


I am a spiritual and creative individual, which I feel assists in my role. I am incredibly passionate about organising activities and events that enhance the day-to-day lives of our residents.