Bourne Wood Manor Care Home

West Street, Farnham GU9 7AP
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9.7 116 Reviews
  • Bourne Wood Manor Care Home, Farnham
Bourne Wood Manor Care Home is a modern, purpose-built home in the charming market town of Farnham offering 24-hour residential, dementia, nursing and respite care for individuals living in and around Surrey. Open since 2017, Bourne Wood Manor provides care for up to 64 residents across two separate floors of accommodation. All Bourne Wood Manor residents benefit from living in a caring environment with spacious private ensuite bedrooms and various communal areas, including multiple living and dining rooms, a café, cinema, hairdressing salon and nail bar, a dedicated activities and wellbeing room and even a private dining room for celebrating special occasions. Bourne Wood Manor also has an award-winning, secure wrap-around garden perfect for relaxing, enjoying a gentle stroll or taking part in a spot of gardening. The team at Bourne Wood Manor are expertly trained and committed to providing exceptional care while promoting independence and personal choice.

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Care Provided by Bourne Wood Manor Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Cheryl Williams (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Bourne Wood Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • "Our Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.
    This assessment helps us to fully understand the level of care and support required by each individual and to ensure that we are able to meet those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Ample parking available on site.


Bourne Wood Manor Care Home Reviews (116)

Total of 116, showing 101-116
9.7

Bourne Wood Manor Care Home has a Review Score of 9.7 (9.700) out of 10, based on 35 reviews in the last 2 years. Over all time Bourne Wood Manor Care Home has 116 reviews.

Overall Experience

  • 90
  • 22
  • 0
  • 3
  • 1

Date Published

116
8
16
35
81

Review from Faye O (Respite Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my son and daughter-in-law were due to go on holiday I arranged to enter Bourne Wood Manor Care Home for 2 weeks respite. In the home I received the best of care and attention from all the staff. The food was good, especially the delicious, home made soups. I returned home feeling pleased I had decided
on the respite break.

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Review from R H (Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident in bourne wood Manor for 17 months. It is a very pleasant home with large personal rooms. Of course, nothing is like home but this is very near. What more can we ask for? Good food, warmth, smiles and care.

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Review from Jessie J (Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased and happy to be living in Bourne Wood Manor, I definitely made the right choice.

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Review from Elizabeth T (Daughter of Resident) published on 15 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very disappointed with the lack of care. It may be 5 star, as they claim, in appearance, but not in the provision of care. It was a DIY experience for nursing. In my opinion only having one nurse on shift, even though that nurse did her best, lacked foresight into the changing needs of residents. A
home with poor leadership. The management was brusque, abrupt and at times rude. Not an experience I would wish to repeat.

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Review from Lorna A (Daughter of Resident) published on 15 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Bourne Wood Manor in January 2018, with an incapacitating physical illness and died March 2019. She was as sharp as a tack.
I’m a doctor but no affiliation to Porthaven. My background is care of the critically ill. I observed Mum’s care with two eyes; one as a doctor and one as a daughter;
hard to reconcile.
I was very happy with her care.
1. Nursing care; excellent, cannot fault it. Senior nurses on duty were experienced and knew when they needed to call me, I trusted their judgement. And that’s a big trust!
2. Mental well-being; hugely important. Mum was very aware of her prognosis and the manner in which she would die. Staff were sensitive to her feelings and opinions, listening to her when she wanted to talk, yet kindly asking her if anything would help on the days she felt despair.
3. Social environment; fabulous! Mum was very sociable and chatty, loved talking and people-watching!
4. Care includes that of family. I cannot fault their kindness and sensitivity and sense of humour!

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Review from Paul B (Son of Resident) published on 15 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident in March 2018 and settled quite quickly. She enjoys the food and the outings.
Her room is comfortable but as there is so much going on, she is never in there during the day.
The Bistro is great for a coffee with Mum when we visit, such a good idea not seen in other homes.
It is so reassuring to know she is secure, happy, busy and eating well.

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Review from Susan L (Daughter of Resident) published on 15 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Unfortunately, I cannot recommend Bournewood Manor as a nursing home. Although Bournewood is well placed clean and elegant the nursing care leaves much to be desired.
My mother's nursing needs were not being met and there was even a lack of consistency and attention to more basic needs. I feel that
Bournewood Manor is not well led and as such the staff are not well enough supported for adequate care to be delivered. I am bitterly disappointed in the care my, mother received and for that reason am unable to rate Bournewood Manor favourably

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Review from David R (Son of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother always comments in a positive way about the ambience of the home and the care from the staff. She always thanks my sister and I for finding this home for her.


As I have found also in other care homes where relatives have been resident, the communications between relatives and staff could

be improved. It can take multiple requests before simple things are actioned. Knowing the outcome, be it care related or maintenance, can be difficult to ascertain.

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Review from Jackie G (Daughter of Resident) published on 4 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bourne Wood Manor are an exceptional team. My mother has only been a resident for a week but is already beginning to settle and smile again. She has been shown compassion and excellent care by all the staff who go out of their way to spend time with her. The management team have supported the whole
family during the transition and we are so relieved that we made the right choice for her.

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Review from Sallie M (Daughter of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot commend Bourne Wood Manor Care Home too highly. Kind, caring staff with the residents and families alike. Residents treated with dignity and patience when required nothing too much trouble and all in a well designed clean and tidy environment.

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Review from A S (Daughter of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far, so fabulous.
Mother admitted as an emergency due to a safeguarding issue.
The whole team - medical, clerical and management have been nothing short of outstanding in their kindness support and understanding to us all.
I feel confident that my mother is in the very best place, receiving the
best care as we continue the "Alzheimers journey".

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Review from S B (Grandson of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with how my nanna has settled into the home. The staff are all lovely and work hard to keep her happy and busy. The facilities are excellent and always clean. We as a family enjoy visiting, especially walking around the garden and playing games in the bistro area.

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Review from Jackie R (Daughter of Resident) published on 11 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum decided she was ready to move from her home and went to visit the nursing home on her own, she knew straight away that this was the place to live out the rest of her life.
She looked around and fell in love with everything, she made an appointment with the home straight away in order to arrange
all the necessary details so that she could move in ASAP.
One of the many things that attracted her was the beautiful decoration and the homely feel of all the rooms, the lovely fixtures and fittings in the lounges, dining rooms and the bedrooms, with each ground floor suit having patio doors to their own little gardens.
The staff are exceptional so caring and very attentive and look after mum so well nothing is to much trouble and they always have a smile.
My mother is a different person since moving into Bourne Wood Manor in June, she is so happy, enjoying every minute and getting involved with all the different activities that take place and loving all the lovely food that is served.

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Review from Philippa C (Daughter of Resident) published on 3 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who suffers from dementia, moved into Bourne Wood Manor 4 months ago. The home has been perfect for her and she settled in very quickly. She is well looked after and is happy, All the staff are very caring and friendly. The home has a lovely community feel about it and there are plenty of
activities and events laid on. Can't fault it really!

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Review from Cassie S (Daughter of Resident) published on 11 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first had to consider a care home for my mother, I never imagined I'd find somewhere as wonderful as Bourne Wood Manor. With its own cinema, hairdressing salon, library, fantastic restaurant, manicured gardens and so on, it is more like a five-star hotel than a residential care home.


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day one they made my mother so very welcome, integrated her into the community of residents and involved her in all the daily activities.
With a full weekly events calendar from creative writing to baking, plus day trips to local attractions, there is always something to do which has really given my mother a new lease of life.


As for the staff, I cannot praise them enough. They can't do enough to accommodate my mothers’ needs and always with a smile. Not only have they looked after my mum with great dignity and compassion in the final stage of her life, but also made me feel equally welcomed as I now spend much time there. Bourne Wood Manor really is a wonderful place!


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Review from John H (Son of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A newly opened nursing home providing excellent accommodation and services. Most importantly I am impressed by the quality and services of the care staff and the dignity they give to the residents. Food is also very appropriate of high quality and very well presented.

Reply from Sue Arquier, Home Manager at Bourne Wood Manor Care Home

Dear John, thank you for sharing your experience of our home. My fantastic team work hard to ensure residents receive the care they deserve and they'll be delighted to hear your feedback. Best wishes, Sue


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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Bourne Wood Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.700 for Bourne Wood Manor Care Home is calculated as follows: ( (295 Excellents x 5) + (117 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 416 Ratings = 4.7

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bourne Wood Manor Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (3)

Cheryl

Cheryl Williams

Job Title: Home Manager

Joined: 2019

Hello, my name is Cheryl, and I am the Home Manager here at Bourne Wood Manor. I joined the team in 2019 as deputy manager and was promoted to home manager in 2020.


Annie

Annie Russell

Job Title: Client Services Manager

Joined: 2024

Hello, my name is Annie Russell, and I am the Client Service Manager here at Bourne Wood Manor.


I studied at Godalming College, where I completed A-levels in Sociology and Hospitality. Through my studies, I developed strong customer service skills and consistently achieved high targets. My educational background has given me a solid foundation in understanding people and meeting their needs effectively.


I started working in the care sector due to my personal experience of helping my family find care for my grandparents. This experience has been deeply impactful and has equipped me with the qualities needed to be a trustworthy and compassionate person to speak to. It has also fuelled my passion for providing the best possible care and support to residents and their families.


In my free time, I enjoy spending quality moments with my friends and family. We love going on new adventures, whether it is exploring new places, trying out new activities or simply enjoying each other's company. These experiences have enriched my life and have helped me to become a more empathetic and understanding person.


Alison

Alison Darch

Job Title: Activities and Wellbeing Lead

Joined: 2023

Hello, my name is Alison Darch, and I am the Activities and Wellbeing Lead here at Bourne Wood Manor Care Home.


I have been working in the care sector for 23 years, taking care of residents in other care homes and supporting seniors in a domiciliary environment. I have an NVQ Level 3 in Health and Social Care, and I am currently on a leadership programme. I am also due to start a NAPA training course that focuses on person-centred activities and engagement in the new year.


I am a spiritual and creative individual, which I feel assists in my role. I am incredibly passionate about organising activities and events that enhance the day-to-day lives of our residents.