Visitors are welcome at any time.
Free parking is available in the on-site car park.
Bispham Gardens Care & Nursing Home has a Review Score of 9.2 (9.211) out of 10, based on 14 reviews in the last 2 years. Over all time Bispham Gardens Care & Nursing Home has 35 reviews.
Review from R R (Husband of Resident) published on 12 March 2025
Submitted via Postal Card •
Report
Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home
Thank you for your feedback. We're glad to hear that you are pleased with the consistent care provided to your wife at Bispham Gardens. We always aim to meet and exceed expectations, and we welcome any specific suggestions you have that could help us improve further. Please feel free to reach out to our management team with your insights.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Martin D (Son of Resident) published on 12 March 2025
Submitted via Website •
Report
Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home
Thank you for the very kind review. We're happy to hear you're pleased with your mother's care and appreciate the comments about our staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie S (Daughter of Resident) published on 25 February 2025
Submitted via Website •
Report
Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home
Thank you for your review. We're pleased to hear that your family feels supported and cared for at Bispham Gardens. Your appreciation for our team's efforts means a lot to us!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C C (Brother of Resident) published on 29 January 2025
Submitted via Website •
Report
Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home
Thank you for your kind review. We're so pleased to hear that your sister feels comfortable here. Your appreciation for our staff across all departments means a lot to us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Margaret R (Wife of Resident) published on 29 January 2025
Submitted via Postal Card •
Report
Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home
Thank you for your recommendation! We're pleased to hear that you're happy with the care your husband is receiving. Your feedback is greatly appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C K (Daughter of Resident) published on 17 January 2025
Submitted via Website •
Report
Reply from Zoe Hunter, Head of Care and Quality Delivery at Bispham Gardens Care & Nursing Home
We are truly sorry to hear that you feel we did not meet your expectations during your relative's stay with us. We take your feedback seriously, and our Quality and Governance Team will thoroughly investigate the points you have raised. Please be assured that we strive to maintain high standards of care, dignity, and respect for all our residents. We are committed to ensuring our hygiene practices meet the necessary standards and that our staff conduct is professional and courteous. We value open communication and regret if this was not your experience. We would appreciate the opportunity to discuss this further with you to address and resolve any outstanding concerns. Thank you for providing this feedback, as it is crucial for our ongoing efforts to improve our services.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynne B (Daughter of Resident) published on 2 October 2024
Submitted via Website •
Report
Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home
Thank you so much for sharing your experience. We're absolutely thrilled to hear that Bispham Gardens has met your mum's needs.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S S (Daughter of Resident) published on 30 September 2024
Submitted via Website •
Report
Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home
Thank you for your kind review. We're delighted that our efforts resonate so positively with you and your family!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A M (Daughter of Resident) published on 21 August 2024
Submitted via Website •
Report
Reply from Oliver Parker, Regional Support Manager at Bispham Gardens Care & Nursing Home
We are very sorry to hear about the experience you have described above. Rest assured this will be investigated internally as this is not our expectation or the Glenholme standard of care that we normally see at Bispham Gardens. Therefore a member of the Senior Management team will reach out to you to discuss this matter. We also want to be able to discuss the staff members you recognised that went above and beyond, as we feel these people should be celebrated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrew L (Son of Resident) published on 28 June 2024
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P S (Resident) published on 29 September 2023
Submitted via Website •
Report
Reply from Angela Baxendale, Service Manager at Bispham Gardens Care & Nursing Home
Thank you for your thoughtful and detailed feedback. We're truly pleased to hear of your positive experiences with us and appreciate your recommendation immensely. Your well-being has always been our utmost priority.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S K (Son of Resident) published on 23 August 2023
Submitted via Website •
Report
Reply from Louise Bassett, Regional Operations Manager at Bispham Gardens Care & Nursing Home
It is clear from your comments that our exacting standards haven't been met on this occasion. Having spoken with the home manager I have established that the nurse in charge should have been responsible for informing you about the hospital admission of your father. Due to an emergency within the home, this didn't happen, a follow-up call should have taken place by the next senior staff member on duty. We have put in place new policies to ensure this doesn't happen again. Please accept my heartfelt apology for the upset this has caused. If you would like to discuss this further with me then please contact the home directly.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Frank R (Son of Resident) published on 17 May 2023
Submitted via Postal Card •
Report
Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home
Thank you for your kind words. It's lovely to receive a positive review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David H (Son of Resident) published on 20 March 2023
Submitted via Website •
Report
Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home
Thank you for your kind words. It is great to have positive feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K D (Daughter of Resident) published on 7 March 2023
Submitted via Website •
Report
Reply from Penny Howard, Operations Manager at Bispham Gardens Care & Nursing Home
Thank you for your comments. We agree completely that there should always be staff who know your mum on duty. We endeavour to keep the same staff supporting people as this ensures continuity of care and provides reassurance to residents. However, there are occasions when maybe due to sickness or absence that staff have to be moved to different areas of the home in order to meet the needs of everyone. Please discuss this with the home manager if you have any further concerns.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter M (Power of Attorney of Resident) published on 7 March 2023
Submitted via Website •
Report
Reply from Penny Howard, Operations Manager at Bispham Gardens Care & Nursing Home
Thank you for taking the trouble to comment on Bispham Gardens.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christine M (Partner of Resident) published on 7 March 2023
Submitted via Website •
Report
Reply from Penny Howard, Operations Manager at Bispham Gardens Care & Nursing Home
Thank you for your kind words. It is great to have such positive feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda F (Daughter of Resident) published on 7 March 2023
Submitted via Website •
Report
Reply from Penny Howard, Operations Manager at Bispham Gardens Care & Nursing Home
Thank you for your kind words. We are so pleased your mum has settled in and likes living at Bispham Gardens.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elizabeth M (Partner of Resident) published on 1 November 2022
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rebecca H (Daughter of Resident) published on 18 October 2022
Submitted via Website •
Report
Reply from Zoe Hunter, Head of Care and Quality Delivery at Bispham Gardens Care & Nursing Home
As a compassionate care provider, we understand that this comment has been made during a time of grief and upset for the family and we are sorry for their loss.
We remain shocked and saddened by their account as it does not reflect our service expectations, experiences and ethos, as demonstrated in the numerous other positive comments about our service.
Unfortunately, before the family made this comment, they did not report their concerns to us. As a responsible care provider, we have conducted our own investigation and have significant evidence to contradict their account of events which occurred during their father’s approx. 24hr admission to our service. Subsequently, we kindly request that the family contact us so that we can respond to this comment appropriately via our complaints process.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.2 (9.211) out of 10 for Bispham Gardens Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.211 for Bispham Gardens Care & Nursing Home is calculated as follows: ( (108 Excellents x 5) + (19 Goods x 4) + (9 Satisfactorys x 3) + (10 Poors x 2) + (15 Very Poors x 1) ) ÷ 161 Ratings = 4.211
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bispham Gardens Care & Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Dec 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Recipient:
Bispham Gardens Care & Nursing Home
Date: Wednesday 20 Oct 2021 More details
Recipient:
Bispham Gardens Care & Nursing Home
Date: Wednesday 20 Oct 2021 More details
Recipient:
Bispham Gardens Care & Nursing Home
Date: Wednesday 20 Oct 2021 More details
Loading
Loading events
Job Title: Registered Manager
Joined: 2022
Angela has over 35 years of care experience across different settings. Qualified to Level 5 in Health and Social Care, Angela’s main interests and experiences are in managing care homes housing elderly, young, and frail residents.
“I am 100% committed to providing a high-quality service and keen to work closely and in partnership with the staff, residents, relatives, and significant others to benefit the residents in the home.”
Angela and her staff team have undergone extensive checks prior to employment to ensure that they have the skills and qualities we require when working with vulnerable people. They are trained in health & safety, basic first aid, abuse awareness (safeguarding), administering medicine, infection control and the care certificate as well as other bespoke training as required.