Bispham Gardens Care & Nursing Home

Ryscar Way, Bispham, Blackpool FY2 0FN
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9.2 35 Reviews
  • Bispham Gardens Care & Nursing Home, Blackpool
Located in a quiet residential area in Blackpool, Glenholme Bispham Gardens is for older people with care needs looking to achieve a relaxing lifestyle and retirement. Glenholme Bispham Gardens is a 28-bed care home with a new expansion recently opened consisting of an additional 24 rooms for a total of 52 rooms. Care Staff are skilled in meeting specialist needs, including dementia and end-of-life care.

All rooms are en-suite, and residents have the benefit of generous communal spaces such as numerous lounges and day rooms as well as a hair-dressing salon, library, cinema and landscaped gardens. Residents are encouraged to personalise their rooms. The in-house chef uses fresh ingredients to prepare nutritious and enjoyable meals and snacks throughout the day. Morning coffee and afternoon tea are available in the bistros. In addition, those who would like to do some of their own cooking can use the bistros to do so.

All care packages at Bispham Gardens are tailored to each resident's personal needs, and the home maintains a programme of events and activities. The activities coordinator regularly arranges a wide range of opportunities, to get involved with, on both a personal and a social level. These include music evenings, pantomimes, the famous Christmas Fair as well as a range of trips to local shops and attractions.

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Care Provided by Bispham Gardens Care & Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Angela Baxendale (Registered Manager)
  • Admission Criteria
    • NHS and Privately Funded Residents
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2019
    • Last Refurbishment: 2025
    • Number of floors: 1

Funding & Fees Guide for Bispham Gardens Care & Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £1,600
    • Self-Funded Residential Dementia Care £800 – £1,600
    • Self-Funded Nursing Care £800 – £1,600
    • Self-Funded Nursing Dementia Care £800 – £1,600
    • RESPITE Self-Funded Residential Care £800 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £800 – £1,600
    • RESPITE Self-Funded Nursing Care £800 – £1,600
    • RESPITE Self-Funded Nursing Dementia Care £800 – £1,600
  • (these prices are only a guideline, please contact Bispham Gardens Care & Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • Free parking is available in the on-site car park.


Bispham Gardens Care & Nursing Home Reviews (35)

Total of 35, showing 21-35
9.2

Bispham Gardens Care & Nursing Home has a Review Score of 9.2 (9.211) out of 10, based on 14 reviews in the last 2 years. Over all time Bispham Gardens Care & Nursing Home has 35 reviews.

Overall Experience

  • 26
  • 4
  • 0
  • 1
  • 4

Date Published

35
8
10
13
22

Review from Christopher G (Son of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father (94 years) was admitted to Glenholme Bispham Gardens after weeks of being shunted around hospital wards. My immediate impression was very positive. The staff were very welcoming and I was struck by their caring and professional attitude. The home is clearly well equipped and was spotlessly
clean. It is early days but I feel certain that my dad is in the right place to meet his needs.

Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you for your kind words. We really appreciate you taking the time to share your experience at Bispham Gardens.


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Review from Phil S (Son of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Not recommended. Dad arrived here mobile and lucid. 2 days later, there was blood in his catheter bag, which recurred at least 3 times over the following week. Nobody told us this. Dad became more and more lethargic over the following few days. Mum twice found him asleep at the dining table with cold
food in front of him, the second time also down his clothes. A week after his arrival, Dad was admitted to hospital with reduced urinary output, a urinary tract infection, hypernatremia and enlarged kidneys. He spent 14 days in hospital and then having been discharged back into the care of the home, he passed away 10 days later, a little over 4 weeks after his initial arrival at Bispham Gardens. Adult Social Care investigated and upheld a Safeguarding concern, which they reported to the CQC. The home accepted that they should have made GP contact sooner than they did. I make no specific complaints or allegations. I state facts. I would not recommend this care home.

Reply from Penny Howard, Operations Manager at Bispham Gardens Care & Nursing Home

These concerns were fully investigated both internally and by the safeguarding team. A full apology has been offered, there were also several mitigating factors which are not identified in the review.


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Review from J C (Wife of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been twice for respite. He was treated with respect and kindness. The staff were wonderful, he settled no problem. From my point of view, I was very content leaving him there. The place is clean and bright with a lovely atmosphere. So very pleased I have found this gem of a care home.
Many, many thanks to all.

Reply from Fiona Nicholls, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you for your comments. We are so happy we can help and make a difference in people's lives. We try to care for the whole family unit and not just the residents.


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Review from John G (Respite Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am only here for a short while this is my 16th day here. I have no experience of these places just heard lots of stories about them. From the time I arrived I have found the home brilliant the staff at all levels are helpful, polite and friendly and willing to help in any way they can even if it's
not in their job discretion. If I was ever in the situation where I need to be in a home long term I would certainly try and get a place here. If any staff read this, thank you.

Reply from Fiona Nicholls, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you, John, for your kind words. They mean so much to all the staff.


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Review from Gail P (Daughter of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident for nine months from residential through nursing to end of life. During these final months, she was very happy here and the residents and staff became her family - giving her care and love to the end. Thank you so much. I am forever grateful.

Reply from Fiona Nicholls, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you so much Gail it was a pleasure. Your mum made us laugh and made us cry.


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Review from Karen E (Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Bispham Gardens for 3 months after having my leg amputated. It was a very difficult time for me but the day and night staff could not do enough to help me and cheer me up. Anything I needed they provided. All the staff were helpful and very friendly. I felt so comfortable I could not fault
this home at all, to me it felt like I was living in a hotel after being in hospital. The home manager was very friendly and helpful and provided me with all the information I required so I didn’t have to worry about anything during my stay and was very supportive of me when I was feeling down. Thank you for making my stay wonderful.

Reply from Fiona Nicholls, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you so much for the lovely review. I know the staff still miss their midnight chats with you. Take care.


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Review from Susan M (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we cannot thank Bispham Gardens enough for the excellent care they have given my mum during the past 6 months. Although she was not there very long it gave us great peace of mind (especially during these difficult times where we cannot visit our loved ones in person) to know that she was
in an environment where she was being very well looked after and more importantly was surrounded by people who genuinely cared about her. Bispham Gardens went out of their way to help us communicate with our mum via face time and our constant phone calls were always dealt with understanding and patience. Sadly our lovely mum passed away in January and although we were unable to be with her in her final hours it gave us much comfort to know that one of the lovely nurses who cared for her was with her and she was not alone. I would (and already have) highly recommend Bispham Gardens to anyone who has had to make the heartbreaking decision to put their loved one into a nursing home.

Reply from Fiona Nicholls, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you for your review, this is why at Bispham Gardens we work hard to recruit special caring staff who are proud to have the privilege of looking after your loved ones. We will endeavor to keep up the hard work.


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Review from Hayley J (Sister of Resident) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sister had 7-day respite here - she has been very well cared for by the staff, who went above and beyond in their care for her and made her feel special. The manager is an absolute angel, could not have done enough for my sister. My sister is like a new happier version of herself thanks to you all.
The only negative was the fact she was only there a week, wish it was longer! This is the kind of place I would want for my sister in the near future. This is how nursing homes should be.

Reply from Fiona Nicholls, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you so much for your kind words. It was great to be able to make such a positive difference to another person's life.


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Review from Jack S (Grandson of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home was fantastic in the latter stages of my nan's life. The staff were incredibly caring and made us all feel very welcome in a time that was difficult for us all, as we had to accept that she couldn't be cared for independently by ourselves. I could not recommend, Bispham Gardens enough. If
the need was ever there again, for a family member to need close care, I would not hesitate to use Bispham Gardens Again. The Team does a remarkable job in making everyone in your family comfortable with the level of care your loved one needs.

Reply from Fiona Nicholls, Registered Manager at Bispham Gardens Care & Nursing Home

What an honour for us all to look after such a wonderful lady and pillar of the local community.


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Review from Liz W (Daughter-in-law of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we found Bispham Gardens it was an immense relief. We had thought that making the decision to find a residential place for a family member was the difficult part; we certainly hadn't appreciated how hard it would be to find a suitable one. We were immediately impressed by the clean, spacious, friendly
environment at Bispham Gardens and the professionalism of the Manager and her staff. Our mother/mother-in-law has received tremendous care and support from a team who have taken the time and trouble to understand her and her needs and have her best interests at heart at all times. Over the last few months, our regular video calls have kept us in touch and we are very grateful to everyone who has facilitated these meetings for us in such a thoughtful way. We can't wait to visit her again and thank everyone in person.

Reply from Fiona Nicholls, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you so much for your kind words. Myself and my staff enjoy everything we can do for residents and relatives at this incredibly difficult time for everyone.


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Review from Pam H (Wife of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Bispham gardens for 15 months, and it has been reassuring to know that he is well cared for and happy. It was a very hard decision to place him in a home, as we have been married 25 years, however it was a necessity due to his dementia, and whilst in there he has flourished
with the care and attention he receives at the home.
Although we cannot go into the home they continue to go out of their way to keep as much contact as possible with portal calls twice a week.
Although during this time where the staff will be concerned for not only the residents' health but their own, this has never shown and they continue to answer any questions with a smile.
They really are the Care in Care home, and I send a big thank you to all the staff.

Reply from Fiona Nicholls, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you we all enjoy our job very much and I am lucky to have such a caring and compassionate team. They are all heroes.


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Review from Julie R (Daughter of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our lovely Dad/Grampy to Bispham Gardens after grave concerns over his health and welfare in the previous nursing home just prior to and during lockdown, so much so that we moved him in the middle of the Covid pandemic. Bispham Gardens was our only choice as we'd been highly recommended by
several people we knew who already had relatives there. Dad was very frail physically and mentally when he arrived at Bispham Gardens but within two weeks, the difference was just staggering. Dad had put 6lb on in just this short time, he was hoisted into a lovely comfy chair every day and moved to various lounges. He was dapper, clean, chatty and most importantly, visibly happy. Bispham Gardens staff are exceptional and apart from being a home, because that really is what it is, the place runs on true kindness, care and dignity. Our children actually asked if good care could really make that much difference. "Yes" is the answer. Our only regret is that we didn't move Dad sooner. Deep and lifelong gratitude to you all.

Reply from Fiona Nicholls, Registered Manager at Bispham Gardens Care & Nursing Home

What a privilege it was to nurse and care for such a gentleman. Thank you.


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Review from Jo S (Daughter of Resident) published on 22 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received was extremely caring and respectful. If it wasn't for the dedication of the manageress and her team of angels, we would have lost my dad a lot earlier. I will always be in their debt.

Reply from Fiona Nicholls, Registered Manager at Bispham Gardens Care & Nursing Home

It is a pleasure to promote dignity and ensure all residents are comfortable and looked after to a high standard.


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Review from Jacqueline (Daughter of Resident) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is so happy and settled here. It truly is a home from home.


The home is light, airy, modern, lovely and clean and Mum has such a pleasant view out of her window, she spends hours watching the birds feed.


The staff are just marvellous and management will bend over backwards to help make

life as comfortable and as happy as possible.


The food is all fresh and lovely and the home baking is just fab...especially the scones!


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Review from David (Son of Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being cared for in this modern, clean, bright welcoming care home. The management and staff treat all the residents with care and compassion, nothing is too much trouble, with visitors and relatives welcomed anytime.
In difficult times when your relative requires care and nursing, deciding
the best home, is very challenging. Choosing Bispham Gardens was perfect. I can not praise it highly enough.
The staff treat residents like their own, their dedication and commitment is amazing.
The building is bright, airy and immaculately clean. The outside gardens allow the residents opportunities to sit, bird watch and relax.
The food is varied and impressive and the daily/monthly activities keep residents occupied.

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Current Review Score: 9.2 (9.211)

Overview of Review Score

The Review Score of 9.2 (9.211) out of 10 for Bispham Gardens Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.211 for Bispham Gardens Care & Nursing Home is calculated as follows: ( (108 Excellents x 5) + (19 Goods x 4) + (9 Satisfactorys x 3) + (10 Poors x 2) + (15 Very Poors x 1) ) ÷ 161 Ratings = 4.211

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bispham Gardens Care & Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Angela

Angela Baxendale

Job Title: Registered Manager

Joined: 2022

Angela has over 35 years of care experience across different settings. Qualified to Level 5 in Health and Social Care, Angela’s main interests and experiences are in managing care homes housing elderly, young, and frail residents.


“I am 100% committed to providing a high-quality service and keen to work closely and in partnership with the staff, residents, relatives, and significant others to benefit the residents in the home.”


Angela and her staff team have undergone extensive checks prior to employment to ensure that they have the skills and qualities we require when working with vulnerable people. They are trained in health & safety, basic first aid, abuse awareness (safeguarding), administering medicine, infection control and the care certificate as well as other bespoke training as required.