Tonbridge House Care Home

36 Quarry Hill Road, Tonbridge TN9 2RS
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9.9 71 Reviews
  • Tonbridge House Care Home, Tonbridge
Situated close to the historic and thriving town of Tonbridge, Tonbridge House Care Home provides professional and empathetic 24 hour residential, dementia, nursing and respite care for individuals living in Kent. Purpose-built to meet the changing needs of its residents, Tonbridge House delivers care in a modern yet comfortable environment with numerous communal living and dining rooms. Tonbridge House also features a café, a hair and nail salon, a dedicated activities and wellbeing room, a private dining room for celebrating special occasions and a secure landscaped garden. All residents at the home have their own spacious and uniquely decorated bedroom with an en suite wetroom.

Tonbridge House Care Home’s activities and wellbeing coordinators ensure their residents can participate in their favourite pastime or learn something new with their engaging and varied programme of weekly activities.

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Care Provided by Tonbridge House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gerard Balo (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Tonbridge House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • On site parking available via Quarry Hill Road.


Tonbridge House Care Home Reviews (71)

Total of 71, showing 1-20
9.9

Tonbridge House Care Home has a Review Score of 9.9 (9.925) out of 10, based on 23 reviews in the last 2 years. Over all time Tonbridge House Care Home has 71 reviews.

Overall Experience

  • 67
  • 4
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Date Published

71
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Review from Jonathan C (Son of Resident) published on 26 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where to start after so many brilliant reviews echoing what my 92 year old mother, my family and I have experienced here. Mum has needed our care for the past 10 years at home with the last two years being really tough. She's been chair-bound since 2022, needing hoists and is now in the grips of dementia.
She sat in her chair all day unable even to watch tv anymore and cried. I was burnt out. Walking into Tonbridge House Care Home without an appointment, I was immediately welcomed, listened to, briefed on what care would involve and then shown round this fresh modern happy place. I looked at 5 other homes but Tonbridge House stood out from the start. Mum received the same welcome when she moved in with the cheery compassionate staff responding to her anxieties and unique personality. The quality of care, meals and activities have transformed Mum. We are always welcome during our frequent visits and the staff care as much about us as my mother. Nothing is too much trouble. Highly recommended.

Reply from Gerard Balo, Home Manager at Tonbridge House Care Home

Thank you for taking a moment to leave such a complimentary and heartfelt review. We know that moving a loved one into a care setting is no easy decision, so I am glad to hear our team were able to assist you through the process. It is a pleasure to have your mum with us.


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Review from A M (Daughter of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Tonbridge House are skilled, knowledgeable, and also very caring, kind, and compassionate. It is very touching and humbling to see. Those on the first floor, with residents with dementia, have a good understanding of the challenges this condition brings and make every effort to support people
to be as independent as possible and to listen and respond to them in a friendly and appropriate way. My mother arrived there from the hospital, quite weak and unable to walk, but with gentle support from the staff, she was able to get back on her feet and regain some of her independence. The catering staff also do a great job, preparing lovely meals and treats. Residents and their families can also go to the nice cafe on the ground floor or out into the pretty garden. Many engaging and fun events are arranged by the Events team, which bring a lot of joy and entertainment. Praise is also due to the friendly reception staff and those keeping residents' rooms and clothes so nice.

Reply from Gerard Balo, Home Manager at Tonbridge House Care Home

Thank you for your five star review. It fills me with pride to hear you are happy with all aspects of life at Tonbridge House and that we were able to assist your mother in gaining some of her independence back, which we know is incredibly important to our residents and their loved ones.


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Review from Karen W (Wife of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The minute we walked through the doors at Tonbridge house we were made very welcoming a lovely calm atmosphere.
During my husband's stay on floor one the whole team showed empathy, patience and smiling.
The rooms are lovely not too complicated for my husband who has Alzheimer's.
The activities are
very good at stimulating the brain.
I would certainly recommend anyone putting their loved ones here to give it a try I will certainly return for more respite for my husband and I know he will be warm safe and happy also less worry for me.

Reply from Gerard Balo, Home Manager at Tonbridge House Care Home

It is fantastic to hear your husband's stay was beneficial for both of you and that our team made you feel welcome.


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Review from Steve B (Son of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was bereaved in May and by July it was clear he was becoming quite isolated in his supported living apartment. We looked at many care homes in the Tonbridge area and narrowed it down to two. Dad immediately chose Tonbridge House - liking the atmosphere and the friendliness of the staff. We were
told it would take him 2 - 3 weeks before he started to feel at all at home. In the event within days he was saying how much happier he is. The manager of Tonbridge House went out of his way to connect with Dad and resolve a few initial frustrations. Dad has loved the activity programme - especially a recent boat trip which he so enjoyed he took up a spare place for a second trip the following day. He really likes the food (though he claims there is too much of it!). And he is already forming a strong bond with the staff and other residents. We could not have hoped for a more encouraging start to this latest chapter of his life. Thank you to the entire Tonbridge House team!

Reply from Gerard Balo, Home Manager at Tonbridge House Care Home

I am overjoyed to hear how well your dad has settled into life at Tonbridge House - it is a pleasure to have him with us!


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Review from R L (Respite Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had an accident, I needed respite care for a month which was provided at Tonbridge House.
Every aspect of my care was given with kindness and efficiency. In particular, dietary needs were catered for with great understanding and success by the chef and his staff.
If for any reason I need help
again I would gladly put myself in the hands of the Tonbridge House team. I would recommend them to anyone. Thank you.

Reply from Gerard Balo, Home Manager at Tonbridge House Care Home

Thank you for taking the time to leave us a review. It was a pleasure to assist you in your recovery, and we do hope you will come and visit us soon!


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Review from Chris B (Son of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old father moved into Tonbridge House after the loss of my Mum in May of this year. The staff were just great in accommodating Dad at fairly short notice and have made him so welcome. The other residents have too. He has lots of stimulation and loads to do. They struggled to get a space which
would allow storage for his mobility scooter but are trying to sort that out too. In terms of value, it is not cheap but you get what you pay for in my opinion. The whole place has a nice happy vibe. We couldn't be more pleased.

Reply from Gerard Balo, Home Manager at Tonbridge House Care Home

Thank you for your kind feedback. I am thrilled to hear your father feels welcome at Tonbridge House, and I hope you do too.


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Review from T C (Son of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we entered the care home we were met with warmth, compassion and friendliness and made to feel part of the family environment they promote. My mother was well looked after by a very caring and professional team that met her every need. The standard of food was very good, and the chef
(with short notice) gave us a wonderful buffet lunch for a surprise party for my mother. Thank you all so much at Tonbridge House Care Home.

Reply from Gerard, Home Manager at Tonbridge House Care Home

Thank you so much for taking the time to review our home, I am so pleased that you and your mother have been met with warmth and compassion. I am very proud of the team at Tonbridge House and am delighted to read your experience. Thank you for choosing us to care for your mother.


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Review from C T (Niece of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty and her family had the most amazing time. The staff, the food and the way the room was laid out were so welcoming and friendly. I cannot thank the catering team enough, it was wonderful and to see my aunt so happy, made my day. Thanks, thanks and thanks again.

Reply from Gerard, Home Manager at Tonbridge House Care Home

Thank you so much for your review of our home. I am delighted that your aunt and family had such a great time. I will be certain to share your feedback with our fantastic team.


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Review from B R (Daughter-in-law of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is amazing, activities are so good, always celebrating a special day they really do push the boat out. They celebrated Mother’s Day and the food they provided was amazing the staff really involved everyone.

Reply from Gerard, Home Manager at Tonbridge House Care Home

Thank you so much for taking the time to review our home. I am so pleased that you feel our home is amazing. I will pass on your feedback to our team who will be delighted.


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Review from Paul D (Son of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We celebrated my mother's 90th Birthday today in the function room at the home. The catering staff had gone above and beyond in preparing a meal and party food for our family. It was beautifully presented and it is hard to imagine how it could have been better. We were offered any assistance we might
need by very helpful staff. Well done!

Reply from Gerard, Home Manager at Tonbridge House Care Home

Thank you so much for your kind review of our home. We are so pleased that you enjoyed celebrating with your mother. I will pass on your feedback to all of our team. We are so pleased you enjoyed the food that our fantastic team created.


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Review from Lee S (Son of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was an ex-employee of the home, we cared for my dad at home until it was not suitable. As a family, we decided to choose the home and it was not easy but I knew the staff cared for the client and the families.
My dad had dementia and nursing needs so he was put on the second floor where he would
get all the care he needed.
My dad was not the easiest but he always smiled. We, sadly, lost our dad and the care he received over the last few weeks was just above and beyond. I must thank the head nurse, three members of staff and the nurse who was on when my dad passed, she sat with us and held his hand and a tear in her eye. It was peaceful and calm with a song in the background.
The night nurse who was on the weekend also made us feel at peace and we stayed until midnight on the Saturday.
The deputy manager was also amazing support.
Thanks.

Reply from Gerard Balo, Home Manager at Tonbridge House Care Home

Thank you for your very kind review and praise for the staff involved in supporting your dad and your family at a sensitive time. The whole team here are focused on compassionate care for both residents and their relatives and they will be so pleased to know that this is recognised and appreciated.


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Review from Susan H (Daughter of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have enjoyed a fabulous Christmas lunch in a homely dining room setting at Penshurst Floor Tonbridge House. Thank you for the excellent service and caring attention. Five-star service. It has made Christmas for us to enable us to share lunch with our Mum without stress for her.

Reply from Gerard Balo, Home Manager at Tonbridge House Care Home

Thank you for your kind words about how we support our residents and their families to continue to enjoy special times together; we are delighted that it helped make your Christmas to share lunch with your mum. We are very lucky to have a great chef team here at Tonbridge House, and your comments about their service will be great for them to hear.


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Review from Victoria B (Daughter of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was so incredibly special to be able to eat a wonderful meal together with Dad in the private dining room. All the courses we requested were delicious, the table was decorated beautifully and the chefs were friendly and generous. Thank you very, very much.

Reply from Gerard Balo, Home Manager at Tonbridge House Care Home

Thank you very much for your glowing comments about our dining experience; our talented chef team will really appreciate that. We know that these are important and highly sociable times of the day, whether residents are dining together or with their family and friends in our private dining room. The quality and choice of food is one of the top requirements for residents and their families, and we pride ourselves in providing a restaurant experience at all times. We are glad that you, your dad and your family enjoyed this, and we look forward to cooking for you again!


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Review from M G (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision to move a loved one into the care of a provider can never be an easy one but Tonbridge House have done everything they possibly could to support both my dad and our family through the transition. He is well cared for by kind and attentive staff and we are kept well informed. We are greeted
like friends by staff when we visit and thoroughly enjoyed a wonderful family lunch in the private dining room recently, which was really special and a great touch. I cannot speak highly enough of our experience so far.

Reply from Gerard Balo, Home Manager at Tonbridge House Care Home

Thank you so much for this incredible review and the team here at Tonbridge House will be so pleased to hear this. It's an honour to have your loved one in our care and we are so happy they feel well supported and cared for here.


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Review from Karen K (Daughter of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff are really friendly and welcoming and can't do enough to support you. Special thanks to the team in Scotney as they have been amazing with my mum and I. I have been given clear support and guidance, and a hug when needed. They are efficient and friendly ensuring my mum has had
her needs met at every turn.

Reply from Gerard Balo, Home Manager at Tonbridge House Care Home

Thank you so much for your wonderful feedback, it makes all the wonderful work my team do worthwhile. It is our pleasure looking after your mum and we really enjoy her being part of the Tonbridge House family.


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Review from Louise G (Niece of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt needed emergency respite care after a fall. The Tonbridge House team were responsive and supportive and were able to assess her and find her a bed within 24 hours. The care home was lovely - her room - light and airy, the staff - kind, professional, supportive, and enabling of her - the atmosphere
is light, sociable, and friendly. We enjoyed the cafe and the lovely gardens when we visited. Sadly, my aunt deteriorated rapidly and needed palliative care. We were so fortunate to have staff with palliative care experience on hand and her final hours were made comfortable and peaceful. In the last few months, I have had to visit and support a number of relatives in care homes in the home counties, and I would say that Tonbridge House is by far the best care home I have had experience of. Many thanks to the excellent team there.

Reply from Gerard, Home Manager at Tonbridge House Care Home

Thank you for your review. I am so pleased that you and your aunt had such a positive experience at Tonbridge House. It is a real honor to look after people in our care and to read feedback like this makes it even more worthwhile. Thank you for trusting us with your aunt's care and we are so sorry for your loss. I will pass on your thanks to our team.


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Review from S N (Son of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Tonbridge House Care Home since February 2023 and my family are very impressed with the quality of her dementia care. There seems to be a good ratio of staff to residents at all times, all of whom are very kind and understanding of her needs.
The facilities are great, the
rooms are very modern and clean, and the entertainment and activities staff are caring and motivated to engage in a positive and friendly way to the residents.

Reply from Gerard, Home Manager at Tonbridge House Care Home

We are so happy that your mum and family have had such a good experience at Tonbridge House, and that you found the facilities to be of a high standard. Our leisure and wellness teams work really hard to try and arrange activities which appeal to all residents so are pleased that your mum found them to be engaging. We really appreciate you taking the time to leave us a review.


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Review from P B (Nephew of Resident) published on 16 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for your care, your attention and for making this Care Home home! Nothing is ever too much trouble either for me caring at a distance and managing the business side of affairs for my aunt, who is now so much part of this home. Thank you for being such an amazing team who befriended the scones
and front of house.

Reply from Gerard, Home Manager at Tonbridge House Care Home

It is our pleasure to care for your aunt. We are delighted that she has settled into Tonbridge House and made it her home. Thank you so much for taking the time to share your thoughts and experiences.


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Review from L L (Daughter of Resident) published on 16 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother fills me with confidence for her well being. The variety of activities is excellent and the leisure staff work tremendously hard to ensure that she has an enriched living experience. The care staff treat her with respect and dignity and go out of their way to ensure her needs
are met. As a family we have an excellent relationship with all staff,. The staff member on reception is always welcoming and friendly.

Reply from Gerard Balo, Home Manager at Tonbridge House Care Home

We are so happy to hear that Mum is really enjoying her stay at Tonbridge house, the team work really hard to ensure all her needs are being fully met and we sincerely appreciate the kind review.


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Review from D H (Friend of Resident) published on 16 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited this home to see a friend of mine for over 50 years. Very good in every way.

Reply from Gerard, Home Manager at Tonbridge House Care Home

Thank you for taking time to review your visit. We are pleased that you had such a good visit and were able to catch up with your friend. Please feel free to pop in anytime.


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Current Review Score: 9.9 (9.925)

Overview of Review Score

The Review Score of 9.9 (9.925) out of 10 for Tonbridge House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.925 for Tonbridge House Care Home is calculated as follows: ( (245 Excellents x 5) + (20 Goods x 4) ) ÷ 265 Ratings = 4.925

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tonbridge House Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (2)

Gerard

Gerard Balo

Job Title: Home Manager

Joined: 2023

Hello, my name is Gerard, and I am the Home Manager here at Tonbridge House.


I have been working in the healthcare sector for the past 23 years and hold a Level 5 qualification in Leadership and Healthcare Management, a Level 5 qualification in SEN and a Master's degree in Public Economics.


Josh

Josh Pearmain

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Josh Pearmain, and I am the Client Services Manager here at Tonbridge House.


I have been working in the care industry for six years now. Tonbridge House is a very warm, friendly and welcoming atmosphere to work in, and I love watching the team show genuine kindness and compassion to our residents.


My role is to give all the necessary information to anybody looking at care options and to help make the admission process as stress-free as possible. I enjoy meeting with families and discussing how we can best care for their loved ones and enable them to continue to lead an active and varied life once in our care.


Outside of work I enjoy most sports and am a regular at Tonbridge Angels football matches, although my preferred team are Brighton and Hove Albion! I also have a lively dog who I like to take on long walks with my wife.


Frequently Asked Questions about Tonbridge House Care Home

What types of Care is Tonbridge House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Tonbridge House Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Tonbridge House Care Home have?

There are 63 Single Rooms.

What are the Facilities & Services at Tonbridge House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tonbridge House Care Home to the centre of Tonbridge?

0.3 mile(s) as the crow flies, distance by road may be significantly further.