Tonbridge House Care Home

36 Quarry Hill Road, Tonbridge TN9 2RS
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9.9 71 Reviews
  • Tonbridge House Care Home, Tonbridge
Situated close to the historic and thriving town of Tonbridge, Tonbridge House Care Home provides professional and empathetic 24 hour residential, dementia, nursing and respite care for individuals living in Kent. Purpose-built to meet the changing needs of its residents, Tonbridge House delivers care in a modern yet comfortable environment with numerous communal living and dining rooms. Tonbridge House also features a café, a hair and nail salon, a dedicated activities and wellbeing room, a private dining room for celebrating special occasions and a secure landscaped garden. All residents at the home have their own spacious and uniquely decorated bedroom with an en suite wetroom.

Tonbridge House Care Home’s activities and wellbeing coordinators ensure their residents can participate in their favourite pastime or learn something new with their engaging and varied programme of weekly activities.

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Care Provided by Tonbridge House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gerard Balo (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Tonbridge House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • On site parking available via Quarry Hill Road.


Tonbridge House Care Home Reviews (71)

Total of 71, showing 21-40
9.9

Tonbridge House Care Home has a Review Score of 9.9 (9.925) out of 10, based on 23 reviews in the last 2 years. Over all time Tonbridge House Care Home has 71 reviews.

Overall Experience

  • 67
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Date Published

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Review from Briony S (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Tonbridge House for two weeks of respite care. She was made very welcome, had a comfortable room, loved the food, did lots of activities, met interesting people and, most of all, was very impressed by the kindness and helpfulness of the staff. I would have no hesitation in recommending
it.

Reply from Gerard, Home Manager at Tonbridge House Care Home

Firstly thank you so much for choosing Tonbridge House for your mother's respite break. We are so pleased that she felt welcome and enjoyed everything we have to offer. It is wonderful to receive such feedback and I will be sure to pass your feedback on to our team.


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Review from Julia P (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second review, I’m leaving for Tonbridge House as six months on from my mum’s admission there it’s just got better and better and cannot go unacknowledged.
This weekend, the team went above and beyond to enable my mum to attend my daughter’s wedding in Ashford. It took a lot of organisation
and preparation but absolutely nothing was left to chance or too much trouble and they worked tirelessly and diligently to ensure it was a complete success. From the moment she left Tonbridge House with her wonderful escort, we knew she was in safe hands. The memory of the joy we felt when we saw her looking radiantly happy at the ceremony is something we will treasure always. It was the best wedding present my daughter could have wished for and we shall be eternally grateful to everyone at Tonbridge House for making it happen. Thank you all very much.

Reply from Gerard, Home Manager at Tonbridge House Care Home

Thank you so much for your 'second' review of Tonbridge House. I am so pleased that not only has your experience gotten better and better but that our team were able to be part of such an important day for your family. I have shared this with our team far and wide as I am so proud of everything they do. We really do appreciate your feedback.


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Review from Susan S (Daughter of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To celebrate my father's 92nd birthday, the family decided to meet for a buffet lunch in the guest dining room. The chef was really helpful with all the practical arrangements - menu choice, timing, how we wanted the room arranged, on the day giving us time to put up birthday decorations etc. The celebration
went brilliantly - the food was absolutely delicious, with masses of choice and included a delicious birthday cake with candles. A great time was had by all. Would definitely recommend.

Reply from Andrea Betts, Deputy Manager at Tonbridge House Care Home

We're thrilled you all had a "brilliant day". What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted.


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Review from Gill K (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with our experience so far at Tonbridge House. From our first enquiry, I was so impressed with the home, the information provided and the efficiency of the staff. As a family, we were in shock when my 94-year-old father was suddenly taken ill. It was wonderful to find such help and
support at Tonbridge House, to have a visit immediately arranged and my father moved here from hospital so efficiently and with such care.

Reply from Andrea Betts, Deputy Manager at Tonbridge House Care Home

Thank you for such a wonderful review! Your comments are greatly appreciated and the team will be delighted their hard work and dedication have been recognised.


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Review from L C (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming. All staff seem happy in their work. One member of the staff is very helpful in all aspects.

Reply from Andrea Betts, Deputy Manager at Tonbridge House Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted.


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Review from Susan A (Wife of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Tonbridge House Care Home for end-of-life care. We as a family could not fault the gentle, sympathetic and professional care he was given This same care was also afforded to all his family and friends who visited. His last three weeks were spent with dignity and careful nursing. I
cannot recommend the home and its wonderful staff highly enough.

Reply from Andrea Betts, Deputy Manager at Tonbridge House Care Home

Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your husband, he is missed by all of the team here at Tonbridge House. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.


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Review from Sally E (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm welcome. Thorough introductions. Friendly and accommodating.

Reply from Andrea Betts, Deputy Manager at Tonbridge House Care Home

Thank you so much for your wonderful feedback, it makes all the wonderful work my team do worthwhile.


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Review from L L (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring, friendly and professional and have made my mum's transition into a care home a wonderful experience. She was very apprehensive but the staff took all her fears away and even after a week, she is really enjoying being in her new home.

Reply from Andrea Betts, Deputy Manager at Tonbridge House Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.


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Review from Shirley R (Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not like to go anywhere else. The staff are wonderful, caring and will do anything for you. Food is fresh, delicious and too much. The chef and cooks have been very obliging. Wonderful choices.

Reply from Andrea Betts, Deputy Manager at Tonbridge House Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.


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Review from Mandy H (Daughter of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is most pleasant, helpful and thorough and made the experience unstressful. For the first and last point of contact, he was marvellous.

Reply from Andrea Betts, Deputy Home Manager at Tonbridge House Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with the Client Services Manager, he will be delighted.


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Review from Sophie F (Granddaughter of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother absolutely loves it there, the staff are always so friendly and the food and facilities are amazing. Keep up the good work! Every time we visit, we receive a warm welcome at reception and are always offered a coffee before we see our family member.

Reply from Andrea Betts, Deputy Home Manager at Tonbridge House Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.


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Review from S O (Son-in-law of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst care of the elderly and often infirm can be exacting, all staff have displayed a cheerful and approachable attitude, making visits just that more enjoyable. Thank you.

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Review from J W (Daughter of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the care home, you are greeted by lovely, cheerful receptionists. The care staff who look after dear Mum are exceptional, they really care for her needs and most importantly, make her smile as she does miss her own home. The ladies and gents who organise the activities are excellent, always
coming up with some lovely original ideas for the residents to enjoy and have fun. 10/10 for them. The management are so helpful and resolve any queries I have had. My main concern is the turnover of staff, it unsettles the residents I feel. Are their wages too low? The bistro is excellent, Mum enjoys the meals.

Reply from Karen Pain, Home Manager at Tonbridge House Care Home

We're absolutely delighted your mum is part of our Porthaven family and it's such a pleasure spending time with her. Thank you very much for your kind words about our home and staff. Your fantastic feedback will be very much appreciated by the whole team. Warmest regards.


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Review from Maggie O (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came to Tonbridge House in February 2022 after suffering many falls in her home. My sister and I decided it was unsafe for her to remain there. We were sad to make this decision but were so pleased to have a professional and welcoming. The staff are very kind and accommodating to her needs. The
recent Jubilee party was a joyful occasion.

Reply from Karen Pain, Home Manager at Tonbridge House Care Home

I would like to thank you for taking the time to share your experience. We appreciate how difficult it can be for loved ones when an individual makes the decision to move into a care home. Thank you for entrusting us with the care of your mum. It's wonderful to hear your comments regarding the team being "very kind and accommodating". We are extremely proud of our dedicated staff and will be sure to pass on your kind words.


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Review from D L (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to move my Dad into Tonbridge House due to his worsening Alzheimer’s and it was such a hard decision to make- but the staff at Tonbridge House were so helpful and guided us through the process to make the transition as smooth as possible. Dad has settled and they also make my Mum feel very welcome,
when she visits him. I like that they take an interest in the resident as well as their family, which benefits and helps everyone. All the staff are always willing and helpful when needed and are also on hand with answers to questions; we really have found Tonbridge House to be exceptional from the cleaners, maintenance, and laundry through to the care staff, nurses and management/admin team - everyone has an open door approach and always seems genuine, happy to help and listen to any issue that arises. I would recommend this home to others as I feel my Dad is safe and well cared for, providing me and My Mum with reassurance that we made the right decision.

Reply from Karen Pain, Home Manager at Tonbridge House Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. It's wonderful that you have taken the time to acknowledge how you like that they take an interest in the resident as well as their family and how exceptional all of the team at Tonbridge are! It's something everyone at Porthaven takes pride in. Thank you. Karen, Home Manager.


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Review from Keith A (Husband of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife entered this care home direct from hospital where her care had been very poor. All staff at Tonbridge House Care Home went out of their way to welcome my wife and have continued to do so ever since. The admin staff and the carers and nursing staff make great effort to ensure that she is comfortable
and are very kind and considerate and put extra effort in every time they see the need to do so. They are also very understanding of the special needs of both the resident and their families. It has also been difficult for myself and the rest of our family but the staff continually check on our well being and make sure that we are able to continue our lives without having to worry about the care and comfort of Mum/wife. Whilst it is a scenario we did not expect, it is a great relief to know that care both for her medical requirements, and her personal comfort and understanding of what is happening to her is well catered for. I would have no problem in recommending Tonbridge House Care Home.

Reply from Karen Pain, Home Manager at Tonbridge House Care Home

Thank you so much for your very kind words, and we, as ever, will always work to ensure Tonbridge House is home for everyone. We pride ourselves in maintaining high standards of personalised and professional care for our residents and their loved ones. Warm regards, Karen.


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Review from James B (Husband of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been involved with this care home for about 3 and a half years since my wife became a resident. The home has been what my wife needed as she had a stroke in May 2017. She is so well looked after and even though it is difficult for her the staff make her as happy as she can be. One of the best
things is that a lot of the staff have been there since she first joined so they know my wife really well. Her room is well looked after and there is always a very good atmosphere wherever you go.

Reply from Karen Pain, Home Manager at Tonbridge House Care Home

James, thank you very much for taking the time to feedback the wonderful comments about the team here at Tonbridge House. It really is our pleasure caring for her and I'll ensure the whole team receive your feedback, as it will be very much appreciated. Warmest regards, Karen.


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Review from Joanne M (Daughter of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad entered the home during covid. All the staff fully and compassionately supported the whole family, during this time. Dad is extremely well cared for, both emotionally and physically. All the staff are friendly, kind and always happy to talk to Dad and the family at any time. Knowing Dad is well
cared for gives us all peace of mind and enables us to enjoy our precious time with him. The receptionist is amazing. She always gauges my mood, is very supportive and always manages to make me smile.

Reply from Karen Pain, Home Manager at Tonbridge House Care Home

Thank you so much for your glowing review. We thoroughly enjoy spending time with him and are delighted he is part of our family here at Tonbridge House. I'll ensure I share the wonderful comments about your dad being extremely well cared for and our receptionist and the wider team will be thrilled to receive your feedback. Warmest regards, Karen.


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Review from Steve A (Son of Resident) published on 21 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Tonbridge House for three weeks of respite care. During her whole stay, she was as comfortable and safe as anyone could make her. The care and friendliness of the staff were second to none. Full marks and many thanks.

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Review from Angela H (Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had to use a care home because I found it difficult to live on my own. The experience was quite good and I would use the facilities again. My family were also quite satisfied with everything.

Reply from Karen Pain, Home Manager at Tonbridge House Care Home

Thank you for taking the time to share your experience. Best wishes, Karen.


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Current Review Score: 9.9 (9.925)

Overview of Review Score

The Review Score of 9.9 (9.925) out of 10 for Tonbridge House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.925 for Tonbridge House Care Home is calculated as follows: ( (245 Excellents x 5) + (20 Goods x 4) ) ÷ 265 Ratings = 4.925

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tonbridge House Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (2)

Gerard

Gerard Balo

Job Title: Home Manager

Joined: 2023

Hello, my name is Gerard, and I am the Home Manager here at Tonbridge House.


I have been working in the healthcare sector for the past 23 years and hold a Level 5 qualification in Leadership and Healthcare Management, a Level 5 qualification in SEN and a Master's degree in Public Economics.


Josh

Josh Pearmain

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Josh Pearmain, and I am the Client Services Manager here at Tonbridge House.


I have been working in the care industry for six years now. Tonbridge House is a very warm, friendly and welcoming atmosphere to work in, and I love watching the team show genuine kindness and compassion to our residents.


My role is to give all the necessary information to anybody looking at care options and to help make the admission process as stress-free as possible. I enjoy meeting with families and discussing how we can best care for their loved ones and enable them to continue to lead an active and varied life once in our care.


Outside of work I enjoy most sports and am a regular at Tonbridge Angels football matches, although my preferred team are Brighton and Hove Albion! I also have a lively dog who I like to take on long walks with my wife.