Review from M M (Son of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience

We are generally very satisfied with the care my mother receives. The receptionist is extremely efficient and welcoming and the staff appear engaged with my mother's condition and show her care and respect despite the difficult circumstances.
The home would benefit from additional parking spaces.

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Review from Carol A (Daughter of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience

Tonbridge House has provided and continues to provide excellent care for my mother-in-law, aged 98, who has dementia. They have adapted provision very well over the two years she has been a resident, from facilitating varied interesting activities to now giving nursing care as her abilities, both mental

and physical, have declined. The administrator keeps us in touch with what is happening in the home, and the other staff also communicate concerns or needs. During this last year, they enabled us to have good video calls, then visits in a ‘pod’, and now face to face visits. The staff are compassionate, and the whole, the home has a ‘family feel. We are so pleased that we made the difficult decision to move my mother-in-law into the home when we did. Her isolation and anxiety (dementia-based) diminished from day one. She settled quickly and has been happy ever since. At the end of our visits, she cheerily waves goodbye and is happily wheeled away by the carer. She sees the staff as ‘family’.

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Review from Laura B (Daughter of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience

Great service provided by all the staff, very supportive and flexible in their approach. Modern and clean rooms and facilities. The location is also very good with easy access from A21, local bus network and very close to the railway station.

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Review from Tim W (Son of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience

My mother entered Tonbridge House Care Home in January 2020 after 3 months in hospital. From her first day there until she passed away at the beginning of June I felt that she was in safe, caring, highly professional hands. As a regular visitor, I found the home extremely welcoming and comfortable (and

generous with their cake) and the staff open and approachable whether discussing medical or financial matters. Overall, this home, in my opinion, has some outstanding people working in it and I'm very grateful for the care they gave my mother during the last phase of her life.

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Review from Shelley F (Niece of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience

My auntie lived at Tonbridge House for fourteen months before passing away recently. The love and care she and we experienced during her time there was exemplary. We visited every day and saw first hand the wonderful care provided by this amazingly dedicated team. The team understood how much we missed

her when the home closed to visitors and we rang most days and although they were extremely busy they always took as much time as was needed to let us know how auntie was doing. Sadly Auntie's health was beginning to decline but they explained their concerns clearly and the strategies in place to support her. We were only too happy to follow their very clearly set out safety procedures when we were allowed to visit and stay with her in the last few days of her life. She was treated with such dignity and respect and we were so well supported. We could not have asked for more - Tonbridge House is an amazing place. Thank you all so much.

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Review from C C (Daughter of Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience

No Covod-19 at the home at present, which says a lot.
Everything really perfect about the house. Dad is very happy. Fees a bit high though.

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Review from M C (Wife of Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience

Tonbridge House is a home of exceptional standards. As of today's date, there has been no cases of Covid-19. Nothing is too much much for the staff and management. They are there for everyone. There is such a homely atmosphere from the moment you step inside. The food is excellent and the domestic standards

are excellent also. The fees are high but my husband is happy there, which puts my mind at rest and I know he is in good hands.

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Review from J L (Daughter of Resident) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience

Tonbridge House Care Home is an amazing family of carers, and during this crisis, particularly go above and beyond on care. We are all in an uncertain place at the moment, but this worry of knowing that our loved ones are cared for is a much lighter burden thanks to the genuine love and care that is

given by all the staff at Tonbridge House.
We can't thank you enough for making life as good as it gets; thank you.

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Review from Elaine C (Daughter of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience

I can't praise this lovely home high enough. The building is modern, clean and comfortable and very well furnished, but what makes it special is the kindness and care given to all the residents and indeed to their relatives when needed. My mother has lived there for 18 months now and I honestly believe

we could not have found a better place for her. Each resident is treated as an individual. There are plenty of activities and events available and a lovely garden to sit in when the weather allows. In the strange and worrying times we find ourselves in with Covid-19, all the staff have gone out of their way to protect the residents, we have been comforted by the constant efforts of the residents' manager to provide regular video call sessions and it means a lot to feel we can trust everyone there to do their very best. I would not hesitate to recommend Tonbridge House to anyone.

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Review from S G (Daughter of Resident) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience

Finding a suitable care home for our mother seemed such a daunting task, We visited several care homes in Tunbridge Wells but either they seemed like big hotels or they were dowdy and depressing, or didn't accept dementia residents. I cannot explain the relief I felt stepping into Tonbridge House and

meeting the head nurse. She was sympathetic and understanding from the beginning. The residents seem very happy, which to me says everything I didn't think that homes like Tonbridge House existed, but it is how it should be.

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Review from Karen M (Daughter of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience

My mother-in-law came here for a one month rehab, and she was touch and go healthwise to start with, but the care was 1st class. Nothing was too much trouble, whatever was asked or required was given without question. She loved the food too, and her recovery was amazing.

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Review from Clare G (Daughter of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience

Whilst I write this review in April 2020, our Mother has been in residence since February when we were able to see how she settled, how great the staff are and how wonderful the food is! The manager and his entire team are now doing wonders during this very very difficult time. We regularly 'see' mum

over video chat, and when we speak to her, even given her dementia, she still seems reasonably chirpy. She told us how she had been out in the garden. She thinks of the dining room a bit like going to a restaurant and sometimes enjoys being in the lounge with the others to watch her favourite directive programmes. We could not have coped over this time and thank each and every one of their staff for what they are continuing to do in keeping our mother safe.

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Review from Catherine N (Daughter of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience

My family are delighted that my mother has settled well into Tonbridge House Care Home. It is professionally run by the management, nurses and carers - they all do an excellent job, and we feel reassured that she in good hands. The catering, maintenance and cleanliness; is superb. Thank you to all

of you and especially now through these difficult times.

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Review from Emma B (Daughter-in-law of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience

We have been consistently impressed with the quality of life Tonbridge House affords its residents. The staff genuinely care for them over and above any contractual obligation. They are kind and thoughtful and really understand the individual needs of the people they are caring for. Nothing has ever

been too much trouble, and our relative is the happiest and most content she has been since needing care.

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Review from Mandy S (Daughter of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience

When we first walked through the door we could feel that this was going to be the place our mum could be happy and safe living with dementia. Such a warm welcome and a professional team. Beautifully furnished, spacious communal areas and bedrooms. Clean and fresh. All the staff are friendly and extremely

helpful and knowledgeable in their profession. Food is of a good standard and the residents have access to snacks and drinks at any time. There are plenty of activities and entertainment or individual time. They also have a fabulous garden, in-house laundry service and hairdressing salon.
During this dreadful Covid -19 pandemic, this home has been well prepared and has fantastic procedures in place. My family and I are so thankful to all at Tonbridge House for the care they give to our mum and all the other residents. 1st class service all the way.

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Review from Pamela B (Daughter of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience

Tonbridge House is luxurious yet homely with comfortable bedrooms and communal spaces; my mother particularly likes to sit in the light, welcoming bistro and watch the world go by. The sunny garden is another attractive, well-used asset for sitting quietly or planned activities/parties.
Most importantly

all the staff, whatever their duties, are so attentive and put so much into caring for the residents, creating a warm, happy, safe environment.
It is a huge consolation at this difficult time when we cannot visit to know that my mother is in the safest place she could be and the effort that has been made to enable us to video call is another example of Tonbridge House going the extra mile.
I would recommend without hesitation.

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Review from Neil C (Son of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience

Both my parents suffered from dementia/Alzheimer's and went to stay in Tonbridge House in October last year. Unfortunately, my father passed away on Christmas Eve due to his dementia but my mother still lives there. All the staff have been, and continue to be, absolutely fantastic. Nothing is too much

trouble and mum is extremely happy there. Even at this time of the Covid-19 pandemic, although they sensibly locked down before government advice came out, they help family members like me hold video calls with my mum and also keep families up to date with social media. I cannot recommend this place highly enough.

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Review from Hazel T (Daughter of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience

The care at this home is exceptional on every level. It has a warm and welcoming home environment, the staff here have a wonderful, cheerful, relaxed air about them and you feel like you and the resident are part of the family immediately. But they work so hard to create this wonderful atmosphere, with

activities for the residents, exceptional food in the dining room, and the home is always immaculately clean. Its' a wonderful home and we were lucky to find it.

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Review from Sue C (Daughter of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience

The best decision my brother and I made was to get our dear mum a place at Tonbridge House.
All the staff I have met or spoken to are very helpful and knowledgeable, whatever their position. The staff care for mum in a very kind way and she is treated with dignity. The staff go out of their way to

provide an excellent service to the residents. The home is kept very clean and tidy.
The activities provided are well thought out and enjoyed by those taking part. The food is excellent and they cater to mum's needs.
When I have visited, I have found everyone very welcoming and there is always a good atmosphere. We enjoy the cafe facilities for visitors and the garden too.

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Review from J E (Son of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience

Absolutely fantastic - great staff, very caring and well aware of Mum's needs (walking!). Facilities luxurious - could not recommend highly enough.

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Tonbridge House Care Home

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