Tonbridge House Care Home

36 Quarry Hill Road, Tonbridge TN9 2RS
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9.9 71 Reviews
  • Tonbridge House Care Home, Tonbridge
Situated close to the historic and thriving town of Tonbridge, Tonbridge House Care Home provides professional and empathetic 24 hour residential, dementia, nursing and respite care for individuals living in Kent. Purpose-built to meet the changing needs of its residents, Tonbridge House delivers care in a modern yet comfortable environment with numerous communal living and dining rooms. Tonbridge House also features a café, a hair and nail salon, a dedicated activities and wellbeing room, a private dining room for celebrating special occasions and a secure landscaped garden. All residents at the home have their own spacious and uniquely decorated bedroom with an en suite wetroom.

Tonbridge House Care Home’s activities and wellbeing coordinators ensure their residents can participate in their favourite pastime or learn something new with their engaging and varied programme of weekly activities.

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Care Provided by Tonbridge House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gerard Balo (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Tonbridge House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Those care needs.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • On site parking available via Quarry Hill Road.


Tonbridge House Care Home Reviews (71)

Total of 71, showing 61-71
9.9

Tonbridge House Care Home has a Review Score of 9.9 (9.925) out of 10, based on 23 reviews in the last 2 years. Over all time Tonbridge House Care Home has 71 reviews.

Overall Experience

  • 67
  • 4
  • 0
  • 0
  • 0

Date Published

71
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Review from Colin E (Son of Resident) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy that dad is being so well cared for, here over a year now in Tonbridge House. Every single care worker is always so positive and forthcoming to dad's urgent requirements. Never a dull moment here, maximum effort maintained, and when something is needed to update or change, it is always pointed
out to me as soon as possible. Love everyone's engagement together, to always put a little smile on the resident's faces, no matter how difficult it can be.

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Review from Caroline M (Daughter of Resident) published on 8 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Tonbridge House Care home are exceptional in every respect, helpful and understanding not only with the residents but with us the family members. I would highly recommend them to anyone looking for respite or long term care.

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Review from Vincent M (Son-in-law of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with staff friendliness and professionalism. Attention to detail first class, cleanliness of very high standard. Felt more like a holiday home than a care home. Special mention to a certain member of staff who kept us fully informed from day one.

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Review from S B (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very happy in Tonbridge House. Always smiling when I come to visit him.

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Review from J M (Daughter of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home, very friendly staff. Good facilities, caring and efficient carers. Lovely facilities. Overall excellent although the food I believe could be improved.

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Review from Marion R (Daughter of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The welcome and attention to detail for my mother was excellent. The staff are professional and very caring. The standard of cleanliness is excellent. What a superb, overall experience.

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Review from Victor C (Son of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Tonbridge House for the last five months of his life. He had Vascular Dementia. I have the highest possible praise for the accommodation and staff at Tonbridge House. My father loved the food. His room was immaculate. The caring and nursing staff were empathetic and professional.
It was a massive weight off my shoulders when he moved in. Now that he has passed away I can look myself in the mirror and tell myself that I did the right thing.

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Review from C G (Granddaughter of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff with lots of engaging activities planned for residents.
Good, modern facilities available.

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Review from Sue G (Daughter-in-law of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed with Tonbridge House since we first visited, then the home assessment and the care my mother in law has been given since she moved in 6 weeks ago.
The kindness and consideration she has been given has been exceptional, and the friendliness and welcome for us has been lovely.
We
feel they know us and the rest of our family already and remember so many details about us all.

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Review from Sandie E (Wife of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The welcome in coming to the home is exceptional and the staff are very caring and happy.
The food is all homemade and an exceptional standard of quality and nutrition.
It is a difficult thing to put your loved one into a home but this home is different - a real home.

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Review from J H (Daughter of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is extremely happy. She arrived directly from hospital for two months respite care.
But after a month she has decided to stay because she likes it so much. She is extremely well cared for; her medical needs and appointments are well managed by the nursing staff. The carers are all very good,
treat Mum with dignity and allow her to follow in her interests, such as supper in her room so she could watch the Wimbledon doubles final. They also take her into the garden where she loves to be. The meals are well presented and there is always a choice. We had a very happy family lunch in the dining room on Mum's birthday, this was a special day at a modest cost. There is always a hospitable welcome for visitors.

Reply from Karen Pain, Home Manager at Tonbridge House Care Home

Thank you for such lovely comments. We're so glad we were able to help your mum and that she's settled in so well. Kind regards.


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Current Review Score: 9.9 (9.925)

Overview of Review Score

The Review Score of 9.9 (9.925) out of 10 for Tonbridge House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.925 for Tonbridge House Care Home is calculated as follows: ( (245 Excellents x 5) + (20 Goods x 4) ) ÷ 265 Ratings = 4.925

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tonbridge House Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (2)

Gerard

Gerard Balo

Job Title: Home Manager

Joined: 2023

Hello, my name is Gerard, and I am the Home Manager here at Tonbridge House.


I have been working in the healthcare sector for the past 23 years and hold a Level 5 qualification in Leadership and Healthcare Management, a Level 5 qualification in SEN and a Master's degree in Public Economics.


Josh

Josh Pearmain

Job Title: Client Services Manager

Joined: 2023

Hello, my name is Josh Pearmain, and I am the Client Services Manager here at Tonbridge House.


I have been working in the care industry for six years now. Tonbridge House is a very warm, friendly and welcoming atmosphere to work in, and I love watching the team show genuine kindness and compassion to our residents.


My role is to give all the necessary information to anybody looking at care options and to help make the admission process as stress-free as possible. I enjoy meeting with families and discussing how we can best care for their loved ones and enable them to continue to lead an active and varied life once in our care.


Outside of work I enjoy most sports and am a regular at Tonbridge Angels football matches, although my preferred team are Brighton and Hove Albion! I also have a lively dog who I like to take on long walks with my wife.