Review from P L (Daughter of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience

All members of staff from management down are always friendly, cheerful and supportive, greeting you and your loved one with a smile; they are always on hand to help when you need it, and nothing is too much trouble.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you so very much for the review; it was very kind. Oak Manor prides itself to be family orientated and having a friendly atmosphere. I am so happy this is felt by visitors when they come to Oak Manor.

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Review from Alan G (Son of Resident) published on 12 April 2023
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Overall Experience

Having gone through the awful period of Covid restrictions which the home coped with admirably well, we are now in a period of normality with minimum restrictions. Every visit is now much more enjoyable, and the staff are more relaxed and positive. The home is always kept clean, and the atmosphere is

pleasing.
My mother is very happy staying there and even happier when I take her out for a car ride without restriction. Medical staff are always up to date with the mother's care issues, and I get updates and reviews periodically. I cannot fault the home for what it is achieving with its residents, and long may it continue.
Thank you.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you for your kind review; we are so very grateful for your kindness. Oak Manor is very proud of its staff and what they have achieved over the years. It is lovely that you can see the care and dedication the staff give, on a daily basis, to ensure your loved ones receive the best quality care.

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Review from Frances F (Daughter of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience

My mother has been a resident at Oak Manor for two and a half years. I moved my mother from temporary residential care, which was for a period of two weeks. I was so upset with the care my mother was receiving and was so excited for her to be able to move into Oak Manor. The care my mother receives

from every member of staff is excellent. The staff are so caring, the standard of care is amazing, and they go that extra mile for the residents. The bedrooms are comfortable and provide everything my mother could want. The standard of decoration and cleanliness across the home is very good, and the meals supplied are varied and cooked within the home.
I couldn't be more happy and confident my mother's needs are being met.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you very much for your kind review; we are so glad that yourselves and your mother are happy with all aspects of the care and the home.

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Review from Sue S (Daughter of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience

Since my father moved into Oak Manor, I feel like I have my dad back again. He is happy and content, putting on weight and engaging with the carers and residents. This is the polar opposite of how he had been. I cannot speak highly enough of the standard of care he receives at Oak Manor. Every single

person who works there has warmth, honesty and empathy that I’ve never experienced in any other home. Your loved ones are in safe, caring hands there.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you very much for your kind words. It is a pleasure to look after your dad, and we are very happy that you have decided to bring him to the Oak Manor family. We are so happy that you feel your dad is safe and in caring hands with us.

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Review from Lorraine B (Daughter of Resident) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience

At 4:15am on a Sunday morning Mum returned to the home after a visit to A & E. Three outstanding carers worked together with a wheelchair, taking notes from the hospital and outstanding support for Mum, the team was truly amazing.

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Review from Lorraine A (Daughter of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience

Fantastic care home, the staff and facilities are wonderful. The home is spotless, clean and tidy at all times. Always looks like it's been freshly decorated. It's so bright, cheerful and welcoming. The carers do an amazing job, my mum has dementia and is very difficult to deal with sometimes, but they

are so good with her. There are activities every day to help keep her amused. Definitely, a lovely place for her to finish her life.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you so very much for your kind words, we are very grateful and appreciate your positive feedback. The carers work hard to care for our residents with dignity and respect.

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Review from Lorna S (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience

Mum is very happy here. She loves it here interacting with staff and residents. The home is spotless, and the food is lovely. Mum is happy with her room and enjoys living here. The activities are great, and Mum enjoys taking part.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you so much for your kind review, we are so glad that mum is so happy here at Oak Manor. Mum settled in well and enjoys all of the activities and is happy with her friends and the staff on the unit.

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Review from Richard C (Son of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience

We think the staff are super and helpful to our needs. They are always professional and caring, and our mother couldn't be happier. Mum loves living here, and she has settled in well. The Covid crisis has been managed efficiently with great assurance.
Thank you.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you so much for your kind review. We are glad that your mum has settled in well and that you are happy with the staff and the environment.

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Review from Shirley C (Daughter of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience

The building and rooms are spotless. The staff are kind and very considerate and always have time to speak to us. They are always in close contact with us on all medical and personal issues. We can always get through on the phone which is important to us, particularly during the pandemic.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you so much for your kind review, we are glad that you feel you are welcomed and that the building is clean and spotless. I am glad that you find the staff friendly and helpful; this is such a lovely compliment.

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Review from M C (Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience

The staff are amazing and went above and beyond when we visited. They are very friendly, caring and doing an amazing job. The facilities are clean and colourful, they even have their onsite hair dressers/barbers and coffee shop setting.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you very much for your compliment, we are very grateful for your kind words. We pride ourselves to be caring and compassionate and go the extra mile. I am so thankful that you felt welcomed.

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Review from S G (Granddaughter of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience

My grandmother has settled very well. She feels safe and secure. Carers are friendly, attentive and supportive. Whenever I make contact with the home, staff are always helpful and polite. Unable to comment on rooms, as my grandmother became a resident during Covid, so haven't seen yet. No complaints

regarding food/drink, and I assume value for money (I am not involved financially). An overall lovely home.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you very much for your kind review, we are grateful for your kind words. We are very happy that your grandmother has settled in well and feels happy, safe and secure.

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Review from John D (Nephew of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience

Oak Manor Care Home is a welcoming and friendly care home which meets my aunt's needs perfectly. The care managers and their colleagues are always on hand to answer questions and they all take a proactive role in the day-to-care of all residents. The home environment is light, bright and airy with easy

access including blue badge parking bays and this contributes towards the pervading cheerful and positive atmosphere. When first viewing the home as a potential residence for my aunt staff willingly gave their time to answers questions fully and to provide a very helpful guided tour of their facilities which are quite impressive. I do like the fact that MHA is open and up front about its policies and costs. These were all fully explained both on the website and in dialogue with with the care managers. The move went well. I have confidence in the home and its staff as I see how well my aunt has settled into her new routine and that she is quite content at being resident at Oak Manor.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you so very much for your lovely review, we are so happy that you feel so welcome and feel confident that our staff are caring and compassionate towards yourselves and your family member.

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Review from Dawn M (Daughter of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience

The care team have been magnificent with every aspect of caring for my loved one, from the day they went in, until her recent passing. When every effort was made to safely allow access to say goodbye. The level of sensitivity and support for the family was instrumental in helping us cope with our grief.

It was like being allowed to be part of the Oak Manor Care Home family. We cannot thank them enough for everything they did. Especially the little touches like sending a poem or good wishes. Lining up the staff to say farewell with music. It was very touching and allowed her to have a peaceful and pain-free passing. Thank you all.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you so very much for you kind comments, we were very privileged to meet of you and to care for your mother. The care staff here are very dedicated to our residents and I am glad that we made a very sad situation a little easier for you.

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Review from A S (Daughter of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience

Oak Manor Care Home completely changed my perception of care homes. It is the most wonderful, uplifting place where our mum was fortunate enough to spend the last six months of her life. The manager and hear team are amazing. They cared for our mum as if she was part of their one big family. The support

and compassion they showed towards us when Mum passed was incredibly touching. Cannot thank them enough. Would recommend Oak Manor Care Home to anyone.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you so very much for your lovely review. I am so very glad we made your experience of our care home a family feel for you and your family. We do pride ourselves to be person centred and aim to show compassion, empathy and understanding to each family at these precious times. We feel very privileged to have cared for your mum and to have met your family.

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Review from Dianne S (Daughter of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience

From the moment Mum went into Oak Manor Care Home we knew we had made the right choice. The staff and management there so caring and there is a lovely positive atmosphere. They put on lots of celebrations and social events which helped with the Covid restriction. it was lovely to see Mum dancing and

enjoying a music event on the home social media. When Mum passed, the staff went above and beyond to give her the care and dignity she observed and supported our family too. I am so grateful we chose Oak Manor Care Home, Mum deserved the best and she got it. Thanks.

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Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you very much for your kindness. I am very proud of the whole team here at Oak Manor; they go above and beyond to assist families and their loved ones. Our page Friends of Oak Manor has been a lifeline to families throughout the Covid period and I am glad that you have benefited from the videos and posts we upload. Caring for your mother was a privilege and we are grateful for you and your family's compliments towards the staff.

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Review from B D (Daughter of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience

Oak Manor Care Home is a fantastic care home not just for facilities, cleanliness and all the things you would want in a care home, but most importantly the staff have been amazing - not just for Mum but for us the family too. I can not recommend Oak Manor Care Home highly enough.

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Review from Carol N (Daughter of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience

My mother was in Oak Manor Care Home for 5 months before she sadly passed. Oak Manor Care Home was the best care home I could have hoped for. The staff are amazing, personal, professional and always provided a happy positive atmosphere. Even at the end of my mother's life, Oak Manor Care Home were amazing.

Not one complaint from my family at all.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you - I am so grateful for your lovely review. We are so happy that we could offer you and your family the care and support you needed. We consider ourselves very lucky to have been able to care for mum and meet such a lovely family.

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Review from Sue C (Daughter of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience

My mum has dementia and my dad couldn’t take care of her at home anymore. We were recommended Oak Manor Care Home and my mum moved in in February 2020. It wasn’t an easy time due to Covid but the level of care for my mum has been amazing since she arrived. They keep my dad updated with everything that

happens and look after him as well. He was able to have Christmas lunch with Mum which was really lovely for them. My mum is so much more engaged now as the amount of activities Oak Manor put on stimulates her and helps to keep her engaged. The staff are wonderful and are always friendly and happy and work very hard to keep the residents well looked after and happy. Oak Manor is a wonderful care home.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you so much for the kind review, we are so glad that mum settled in so well and we have a lovely relationship with dad too. We pride ourselves to be person-centred and provide care to a high standard. The staff work very hard to ensure all of our residents are engaged in activities and we are pleased that mum has benefited from these.

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Review from Simon F (Nephew of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience

I moved my uncle into Oak Manor on the 8th February 2021 when it became obvious that he needed a bit of help and so could not continue living on his own at home. Despite the challenges of COVID, Oak Manor was able to find a place for my uncle quickly and he was able to move in within a week after the

required testing was completed. I cannot thank enough the Administration Manager for facilitating this quick intake and the Home Manager and team for making him feel so welcome. He has now been a resident for over two months and is really happy. I have visited him a few times and he has made friends, is eating better and even taking part in the activities! Thank you all.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you for your kind review and I am so very happy your loved one has settled in well and is enjoying the environment, activities and has made some friends.

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Review from David G (Friend of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience

Very well operated home. Staff are very attentive to all patients' needs and the structure of activity is very good up to Covid preventing a loss of opportunity to carry this forward. This is not a reflection of the home or its staff but purely down to Government guidance and Laws. I would recommend

this care home to anyone who is looking for a place to care for friends or loved ones, I chose it after trawling a number of other homes in the area.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you so very much for your kind words. We are very grateful that you chose our home as Oak Manor pride ourselves to be person-centred and provide activities for all needs.

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