Review from Rosemary H (Daughter of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience

What can I say the home is brilliant, the staff are brilliant especially under the leadership of the manager, my mother has been there since it opened and they couldn't have done more for me or Mum, she has dementia and is not always the easiest of people she fires the staff all the time. You ladies

there deserve medals for all you have done during this difficult time... stay safe.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you so very much for your kindness; I am so grateful on behalf of myself and the team. Your review brought a smile to our faces and a tear to our eye. We are very lucky to have the team we have and the support from residents families.

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Review from Jean S (Daughter of Resident) published on 12 November 2020
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Overall Experience

My mum has been a resident at Oak Manor for 2-years, and they always go above and beyond with my mum. The home is clean, and there are a few staff members who are exceptional, and I know they genuinely care about their job and the residents. Although my mum has late stages of dementia, they are very

patient with her and tackle each challenge head-on.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you so much for your kind review, we are very grateful for your comments and we are glad you think so highly of us.

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Review from Jill F (Daughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience

Mum has been at Oak Manor for over 18 months now and I am confident that she is cared for with compassion and respect. The Management of Oak Manor has done everything they can to ensure that Mum is as happy as she can be in these difficult times and the staff members that care for Mum on a day to day

basis keep her calm and happy. Oak Manor has always been a clean and welcoming environment for residents and, until recent restrictions, family members were made to feel very welcome when they visited.
The Activity Co-ordinators do a wonderful job of finding new and enjoyable ways to keep residents entertained and stimulated. Mum has also appreciated the support and care of the Chaplain. Music is a key feature at Oak Manor and I think this is so important for people with dementia and others.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you so much for your review, we are so happy that you and mum feel welcomed and confident that we are meeting mum's needs. The wellbeing team are fulfilling mum's spiritual, physical and entertainment needs.

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Review from Jo S (Daughter of Resident) published on 9 November 2020
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Overall Experience

Amazing place. So caring. Thank goodness they care so much as Covid has prevented us from being able to do so much for our loved ones.
The activities are great fun and even my dad, who isn't interested in many things, will join in.
Thank you to all staff.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you so much for your kind words, we are so grateful.

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Review from Wendy W (Daughter of Resident) published on 26 October 2020
Submitted via Website • Report

Overall Experience

My mum moved into Oak Manor 2 months ago after her dementia got to a stage that she could no longer remain at home. It was such a worrying time but from the first phone call through to mum’s first day there, the staff were fantastic and I knew straight away that she was in good hands. It is such a lovely

place and the staff are caring and friendly. I have visited mum several times and it’s clear to see she is very well looked after. I love seeing the photos of their activities too. It’s a wonderful care home.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you so much for your review; we are so glad you chose Oak Manor, and we are very grateful that mum has settled in well and is enjoying her new home.

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Review from A H (Son of Resident) published on 26 October 2020
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Overall Experience

Mum has been resident for several years at Oak Manor after a disappointing stay at another care home in Bedford. Above all the team at Oak Manor are caring. Mum isn't always easy and over the last few months of lockdown, it has been clear how hard they work. Her dementia has progressed substantially

during the years she has been in the home. The home has made the best out of what has been a very tough time and it has been nice to see entertainers and visitors done in a socially distanced way. The home is well-appointed with new large bedrooms with garden views. A useful coffee area and reception and enough parking. The home is owned by MHA and I feel that they are battling for care homes when it comes to things like testing and standing up to some of the unfair treatment that care homes have received. My only gripe is that living a long way away, my particular needs are not always catered for - I can't just pop in and topping up the pocket money can't be done electronically.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you very much for your review; we are very grateful for your kind words. We pride ourselves on our teamwork and dedication to Oak Manor and are very proud of our staff commitment.

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Review from Trudi L (Daughter of Resident) published on 15 October 2020
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Overall Experience

Mum went into Oak Manor in May having been cared for at home but suffering from Dementia for 3 years. I can honestly say, as a family, that since she has been at Oak Manor we have seen an immense progression in her everyday wellbeing. We are lucky that she has happy dementia and the fun side of her

is shining again. She is interacting with other residents, she is involved in singing, karaoke, bowling just a few of the activities offered by the fantastic staff. I honestly feel that we have no worries about Mum's care and attendance. She always appears happy, she looks well, and loves the food. The staff are extremely accommodating, nothing is too much trouble. Communication from the team is second to none. Mum went in during the height of Coronavirus and we had no concerns on how the home was dealing with a very difficult time. My dad contacts my mum twice a day by phone and it is never a problem. Well done and sincere thanks to you all. Couldn't wish for a better home from home.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you so much for your kind review; we are so happy that you feel this way and we are proud as a team to have such lovely reviews.

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Review from Zoe S (Daughter of Resident) published on 13 October 2020
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Overall Experience

Thank you to all staff at Oak Manor for caring for my mother. Dementia is not an easy illness, but I was impressed that they continued to assess new measures to help her as the disease progressed. During the first deep lockdown due to covid, we stayed away as everyone was scared about contracting or

spreading the disease. Staff facilitated phone calls and video calls to keep families in touch with their relatives inside the care home. As the situation prevailed and it became apparent that things were not going to blow over quickly, again the staff were proactive, this time about finding a way for visitors to meet their loved ones, either by appointment in controlled areas outside the building or by providing access with full PPE to enable visitors to see their 'end of life' relatives in their rooms. For this, I am very grateful. I wish them well with adapting to the colder weather now approaching and trust they will find a way forward to keep families in touch with their loved ones.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you so much for the support you have given us, we are very fortunate to have the team we have to support each other through harder times. It was a true pleasure caring for your mother and she will be truly missed. We will soon be adapting visits to accommodate internal visits for residents and families.

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Review from Sally B (Daughter of Resident) published on 5 May 2020
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Overall Experience

Mum has now resided at Oak Manor for nearly two years. In this time Mum has received the highest level of care from all of the fantastic team. The team is professional, kind, thoughtful and caring, there is always well-planned activities and everyone is made to feel welcome and included. We as a family

can not recommend Oak Manor highly enough, the manager and all of her team are outstanding especially in this current climate when they are experiencing difficult times. Mum is very happy at Oak Manor which in turn for us all as a family means the world.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you so much for your very kind words; we are so grateful. We are glad that your mum has settled in well. We, as a team, are committed to each and every one of our residents. We are glad you see the commitment and dedication that our staff provide. We are very proud of our team at Oak manor.

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Review from Karen F (Regular Volunteer) published on 1 May 2020
Submitted via Website • Report

Overall Experience

Very friendly staff who go over and beyond when it comes to keeping their residents happy and safe. They have thought of so many ways to keep their residents in touch with their families during the pandemic, including videocalls, videos of everyone so their relatives could see they are well. They are

a great team and proud to be part of it.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you so very much for your lovely words; we are very grateful for your kindness. We are very proud of the care we provide and our team here at Oak Manor.

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Review from Jacky J (Daughter of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience

I would like to thank the wonderful staff at Oak Manor for the high levels of professional care and consideration they show to all residents, nothing is too much trouble and the care and support my dad receives is outstanding. In the current difficult situation when relatives are not allowed to visit

care homes, I have total confidence in the way the home is managed and know that everyone is working hard to ensure the safety of residents is a priority. More than ever, balancing this with meeting the varied needs of residents, keeping everyone happy and in their daily routines takes a lot of skill and dedication. Thank you again for everything you do for the residents of Oak Manor and the reassurance you give relatives who know their loved ones are safe, happy and well cared for.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you so much for your kind words; I am truly overwhelmed with the kindness received at this time. Oak Manor staff are very grateful for the words of gratitude whilst they continue with care and show true dedication every day.

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Review from Carol W (Daughter of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience

We moved our dear mum to Oak Manor in 2018. She had been in a previous care establishment but her needs were gradually changing due to her illness. Mum has Alzheimer's disease and Oak Manor was able to provide the care and support she needed.
This home is purpose-built which provides outstanding

facilities for all its residents. There is a unit specifically for residents who are suffering from Dementia which is on the ground level and has easy access to a lovely garden.
The home is lead by a fantastic management team that ensure that the home is run smoothly and efficiently, whilst ensuring that every resident is given individual care and support depending on their needs. All staff work well together and are a fantastic hardworking team that also helps and supports resident's families.
Over the last few months, there have been some fantastic changes that have benefited all residents. There are even more daily activities and events taking place and improvements inside and outside areas.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you very much for your kind words. Our staff are working hard to provide excellent care, and we are so lucky to have such a great team.

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Review from Celia (Daughter of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience

From the moment we visited this home as a potential option for my mother, we were impressed. The staff were welcoming and friendly, it was spotlessly clean and there was a real buzz of activity. The facilities are excellent and the programme of events and activities are brilliant. Since my mother has

arrived, we have found the staff to be very caring and respectful. They create a very happy atmosphere, and my Mum has settled in very quickly. She has benefited from the socialisation and personal care that is provided. She says the food is excellent and she enjoys sharing her mealtimes with others again. The single most important benefit that Oak Manor has for my Mum, is that it is faithbased and she can access the services and chaplaincy that is available. We are extremely grateful that our Mum, Grandma and Great Grandma are safe and closer to us and this is especially important at this present time. A huge thank you to all the staff at Oak Manor.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you so much; we are so glad your mother has settled in quickly, and we are very proud of Oak Manor and our staff team's caring and commitment to our residents.

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Review from Helen M (Daughter of Resident) published on 15 April 2020
Submitted via Website • Report

Overall Experience

As a family, we are eternally grateful for everything that each member of staff does for my father. The level of care my father receives is outstanding. Oak Manors' personalised and empathetic approach to care is a credit to them.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you so much for your review; we are very grateful.

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Review from Judith G (Daughter of Resident) published on 14 April 2020
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Overall Experience

A lovely care home, all of the staff are extremely welcoming and helpful. My mum has now been there since November 2018 and settled almost immediately. The home is very modern and always clean, especially her room. There are many activities if anyone wishes to join in. Overall, it is of great comfort

that when I leave Mum, I have no worries. At the present time, with no visiting due to the coronavirus, we are able to keep updated with videos through social media which is a great help. All of the team under the circumstances are brilliant and well-led by the manager.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you very much for your review; we are all so very grateful for your kind words. We are thankful in these times for your gratitude and trust in our team.
Oak Manor prides itself on being a caring and compassionate team.

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Review from Al (Daughter of Resident) published on 14 April 2020
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Overall Experience

The staff are amazing and they genuinely care so much. I know that my Mother is in the safest place that she could be. The home is set out really well, very modern, clean and bright. Thank you to everyone there.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you for your kindness; it means a lot to the team.

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Review from Steve B (Son of Resident) published on 14 April 2020
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Overall Experience

My mother has been a resident for nearly 18-months. It was a big decision moving her from South Wales to be closer to us. It was the right decision. Oak Manor has proved to be a great place. Although suffering from dementia, Mum has been very happy there. We have found all staff to be very dedicated

and caring. It’s put our minds at ease that she is well looked after.
Thanks.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you very much we are very grateful for your kindness.

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Review from M G (Friend of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience

I have not replied to the section on food and drink as I have never seen a menu for the home. However, since my friend has been a resident, she seems very well.

Reply from Fay Gooch, Home Manager at Oak Manor Care Home

Thank you so much for your review of Oak Manor. It has been lovely caring for your friend. Oak Manor prides ourselves to deliver person-centred care for all our residents.

Our staff team are very dedicated to the residents which we are very proud of.

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Review from Ruth G (Friend of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience

When my friend came to you she was very depressed and confused although not perfect she is now much better. Her tidiness is still not good but then it never was! I think it is good for her to have company and for her to have someone to keep an eye on her personal hygiene.

Reply from Thomas Davies, Home Manager at Oak Manor Care Home

Thank you so much for your kind words about Oak Manor and the progress that your friend has made with us. We are always open to any feedback so please do let us know if we can improve any part of our service.

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Review from Michael H (Son of Resident) published on 11 June 2019
Submitted via Website • Report

Overall Experience

My mum was moved to this complex when it opened and I have nothing but high praise for its staff and facilities. Mum is now 90 and we had a lovely get together with all the residents and family, she has never been happier and as I live on the other side of Bradford/Leeds, this is a comfort to me as

I have now retired and find the travel harder. Her granddaughter lives nearby and can visit much more than I can.
Every time I arrive, I am always greeted with a smile and offers of tea from the staff, they are so dedicated to caring it's nice to see.
Mum always has something to occupy herself and if she wishes, can just rest in her room.
The last visit it was the music room and loved it, she also enjoys sewing and crafts.

Reply from Thomas Davies, Home Manager at Oak Manor Care Home

Thank you so much for your wonderful review of Oak Manor. The staff team here are dedicated to enriching the lives of our residents and I am so pleased to hear that you have had such a positive experience during your visits. We do aim to please and it’s lovely to hear that your Mum is happy here.

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Oak Manor Care Home

Care Provided by Oak Manor Care Home

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Funding & Fees Guide for Oak Manor Care Home

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