Review from J E (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience

The care my mum received was second to none. Nothing is too much trouble. All the staff were very kind and really cared for all the residents.
My mum loved every moment of her stay and at the end, there was always someone to hold her hand.
A very special place.

Reply from Thomas Davies, Home Manager at Oak Manor Care Home

Thank you so much for you wonderful review. We loved caring for your mum and we pride ourselves on the individualised care we give to all of our residents. This really means a lot and I will be sure to pass this on to the staff team.

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Review from Janine B (Regular Volunteer) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience

In July of this year, I applied to be a volunteer and was accepted. I live close by and am a pensioner. I love visiting at least once a week and hopefully to build up to more. I have enjoyed my visits and have come to know the residents and staff (and they me). My previous work has included working

in retirement homes and I was overjoyed to see how wonderfully this care home is managed. I hope to be visiting a long time.

Reply from Thomas Davies, Home Manager at Oak Manor Care Home

Thank you so much for your lovely review and thank you for the support you have given within your role as a Volunteer at Oak Manor. You are more than welcome to visit as often as you are able to. Your kind words have helped to assure us that we continue to be the best we can be for our residents.

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Review from Teresa F (Friend of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience

The facilities are of a five-star hotel standard, not at all like other care/residential homes I have experienced - excellent.

Reply from Thomas Davies, Home Manager at Oak Manor Care Home

Thank you so much for your positive review. We are very proud of our facilities and we strive to create the best environment for all of our residents. I will be sure to share your comments with the staff team.

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Review from Barrie F (Friend of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience

Excellent facilities throughout. I feel very happy that our dear friend is being cared for so well.

Reply from Thomas Davies, Home Manager at Oak Manor Care Home

Thank you for sharing your positive experience of Oak Manor. I am so glad that you can see the quality care that your friend receives here. I will be sure to share your comments with the staff team.

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Review from Ann P (Friend of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience

The first time I stepped into Oak Manor I was taken aback, bright (real) flowers in the entrance hall, staff were very welcoming, clients bedrooms amazing, dining room lovely, table setting lovely. I said to a member of staff, it's like a hotel. My neighbour is happy, with staff being so pleasant the

atmosphere is quite uplifting. I know, I've been in other care homes.

Reply from Thomas Davies, Home Manager at Oak Manor Care Home

Thank you so much for your wonderful review. We try our best to create a homely experience for our residents and their visitors – I’m so pleased to hear that your experience has been a positive one. I will be sure to share your comments with the staff team.

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Review from S N (Friend of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience

I have been here several times and have always been impressed with the staff and the surroundings.
The staff seem happy and willing to make your visit a pleasant one.
The rooms themselves are clean and tidy. It seems an ideal place to live.

Reply from Thomas Davies, Home Manager at Oak Manor Care Home

Thank you so much for your kind words about Oak Manor. I will be sure to pass on your kind comments to our staff team, including the carers and the housekeeping staff. I’m so happy that your experience of Oak Manor has been a positive one.

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Review from J C (Daughter of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience

Mum moved into Oak Manor at the beginning of December and has been made to feel very welcome. The staff are very warm and friendly and always have time to talk.
It seems to be a very caring and happy environment and I'm sure that mum will settle in very well.

Reply from Thomas Davies, Home Manager at Oak Manor Care Home

Thank you so much for your kind words. We are all so glad that you and your Mum have had a positive experience and that you have found the staff to be warm and friendly. Your Mum does appear to have settled in well so far and has been making friends with some of the other residents.

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Review from Rachel W (Daughter of Resident) published on 3 January 2019
Submitted via Website • Report

Overall Experience

What a wonderful welcoming atmosphere Oak Manor Care Home provides. All management, staff and carers never fail to greet you with a cheerful smile and the environment is light and bright, spacious, decorative and spotlessly clean everywhere. The family feel our mother is so very fortunate to be living

there. Her needs are met appropriately, caringly and kindly, relieving us of any worries that inevitably develop with a 97 year old parent.
I would like to particularly comment upon the Christmas period. Oak Manor was so beautifully decorated both inside and out. Everywhere oozed with sparkle, brightness and festive cheer, including the staff who instilled the Christmas spirit with enthusiasm among everyone. Choirs, carol singers, school children were all a part of spreading Christmas cheer in the home. Marvellous! Upon asking our mother if she had enjoyed Christmas, she replied, “Oh yes, it has been really lovely.” What more can we say?!
Thank you to all of you at Oak Manor.

Reply from Thomas Davies, Home Manager at Oak Manor Care Home

Thank you so much for your kind review. I’m so pleased that you and your Mother had such a wonderful festive experience with us at Oak Manor. Our team pride themselves on the service they give and we all know that starts with a greeting at the front door. Your comments are really encouraging and I will be sure to pass them on to the team.

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Review from D M (Daughter-in-law of Resident) published on 28 December 2018
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has had the most excellent care at Oak Manor. The staff are always so cheerful and welcoming. The care home has a personalised approach that responds to its residents in a highly individual way. Enrichment activities are excellent. The care home 'birthday party' was an absolute highlight,

with residents, staff and family members dancing, laughing and having fun. A real family atmosphere!

Reply from Thomas Davies, Home Manager at Oak Manor Care Home

Thank you so much for your wonderful words. I’m so pleased you enjoyed our first birthday party and that you feel our activities are enriching. It’s very pleasing to hear that you find the staff so cheerful and welcoming. We aim to create an inclusive atmosphere for all at Oak Manor and your kind comments have help affirm that we are doing this.

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Review from A M (Son of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience

I am very happy with the are that is provided by my mother. She has settled in very well and seems very content. The staff are always polite, pleasant and overall there is a lovely, relaxed atmosphere with lots of interaction between staff and residents. This is lovely to witness.
Thank you for all

that you do for mum.

Reply from Thomas Davies, Home Manager at Oak Manor Care Home

Thank you very much for your kind comments and you are most welcome. I agree, your Mum has settle in well with us and she is very content here. I’m so pleased that your experience of Oak Manor has been so positive and that the atmosphere is relaxing and the staff are interacting well with residents. I will gladly pass your comments on to the staff team.

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Review from F M (Granddaughter of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience

As a health professional and a family member of a resident, I have been extremely impressed with the compassion and care is given to all residents. The activities and the encouragement from staff for residents to engage in their activities has been fantastic and it is heartwarming to see my grandma

thrive in such a safe and loving environment.

Reply from Thomas Davies, Home Manager at Oak Manor Care Home

Thank you so much for your kind words about Oak Manor. We feel engagement in activities plays a very important role in the nurturing of people’s wellbeing and our staff offer this engagement whenever possible. I am so pleased to hear that you feel your Grandma is thriving here at Oak Manor and I will be sure to pass your comments on to our staff team.

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Review from Kate B (Daughter of Resident) published on 20 December 2018
Submitted via Website • Report

Overall Experience

Our mother has been at Oak Manor for 6 months and is very happy. The staff are extremely caring and well trained to manage dementia. There are many activities arranged by the staff as well as external specialists who come in. The garden is lovely and the residents enjoyed it a lot in the summer.
Still

a relatively new home, the management team are always looking to develop the home and activities and are available to discuss anything with relatives. Unlike a previous care home, there are no stations which staff sit behind - staff are always with residents and if they have paperwork etc they do it in the lounge. They’re engaging and caring. Nothing phases them. Would recommend this home.

Reply from Thomas Davies, Home Manager at Oak Manor Care Home

Thank you so much for this glorious review. I am incredibly proud of the staff team here at Oak Manor and I am so glad to hear from you that your Mother is very happy here. All of our staff have a comprehensive induction period which enables them to effectively work with our residents. I was glad to see your Mother enjoying the garden in the summer and next year there will be even more outside to enjoy. We absolutely are always looking to develop the home and I would urge anybody to speak to either myself or the Deputy Manager if you have any suggestions. We also have a suggestion box in the main foyer. We recognise that engagement is very important for older people, particularly those who are living with dementia and it is important that the carers stay with the residents as often as they can, which does include paperwork, instead of shutting themselves away. Thank you again for your wonderful review.

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Review from Gary M (Relative of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience

My overwhelming experience since Mum started at Oak Manor has been one of care, compassion and a sense of fun.
The staff all seem to have a strong sense of purpose, they are all friendly, approachable and nothing is too much trouble.
Mum has thrived since she has been at Oak Manor.
It is a credit

to all the staff that she settled in quickly and now considers Oak Manor her home.

Reply from Thomas Davies, Home Manager at Oak Manor Care Home

Thank you so much for this wonderful review. I agree, your Mum has settled in very well and it is lovely to hear from you that she now considers Oak Manor her home. We try our best to create a homely atmosphere at Oak Manor and I’m so pleased to hear about your positive experiences with our staff team. I will be sure to pass this on to them. Many thanks again.

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Review from Jayne M (Daughter of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience

My mother moved into Oak Manor in July of this year, and I have been more than happy with all aspects of Mum's care.
The carers and the managers are very friendly and approachable and have been very supportive to me at such a difficult time.

Reply from Thomas Davies, Home Manager at Oak Manor Care Home

Thank you so much for your lovely review. We are always happy to support our resident's relatives and offer advice when we can. I’m so pleased to hear that you are happy with all aspects of your Mum’s care and we enjoy supporting her. I will ensure this is passed on to the staff team.

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Review from Paula B (Daughter of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience

You get a very warm welcome from all the staff, and residents and family are well taken care of.

Reply from Thomas Davies, Home Manager at Oak Manor Care Home

Thank you so much for your lovely comment. We have tried our best to create a homely and welcoming atmosphere within our new building and your comment has helped us confirm that we have been successful in this. Thank you also for your comment about everyone being taken care of well – I will make sure your positive feedback is forwarded on to the staff team.

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Review from Alyson B (Daughter of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience

The welcome at Oak Manor has been warm and professional. We were given all of the information we needed in a timely manner. The staff are all friendly, kind and very able.

Reply from Thomas Davies, Home Manager at Oak Manor Care Home

Thank you so much for your wonderful comment. We have worked hard to ensure a good service is provided at Oak Manor and feedback like yours really validates this. I will ensure the staff team see your review.

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Review from Hayley H (Daughter of Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience

All the staff and carers are friendly and helpful. The rooms, bathrooms and other facilities are spotlessly clean. When moving in we were given all the information and help needed to make it as stress-free as possible.

Reply from Thomas Davies, Home Manager at Oak Manor Care Home

Thank you so much for your lovely comments. I too am pleased that the transition went as smoothly as it could as I’m so happy that your Mum has settled in well with us. I will be sure to pass your feedback on to our care and domestic staff teams. Thank you again.

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Review from Philip E (Friend of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience

We live approx 110 miles away but visit once a month so we needed a good reliable care home and are lucky our friend is in this one. Our friend is so well looked after he looks better and younger than he did five years ago.

Reply from Thomas Davies, Home Manager at Oak Manor Care Home

Thank you so much for your lovely review. We are delighted that your friend is happy at Oak Manor and that you feel we are a reliable home for him to reside in. Our dedicated staff will be thrilled to hear how you feel he is being cared for well and that he looks better and younger than he did five years ago! This is wonderful feedback.

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Review from Karen B (Daughter of Resident) published on 3 December 2018
Submitted via Website • Report

Overall Experience

My Dad went into Oak Manor in May 2018.
When we first went and had a look we were impressed by how beautiful it was and we were made to feel so welcome.

Oak Manor has exceeded our expectations, the care and love has come from every member of staff, nothing is too much trouble. It is such relief

to know he is in such good hands.

Reply from Thomas Davies, Home Manager at Oak Manor Care Home

Thank you so much for your wonderful words of encouragement. Our dedicated team do their best to ensure every resident has just as good an experience at Oak Manor as your Dad. We are so glad you feel relieved with your Dad here and that he settled in really well.

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Review from Carol P (Regular Volunteer) published on 28 November 2018
Submitted via Website • Report

Overall Experience

I have been a volunteer at Oak Manor for nearly a year now, I visit with my dog once a week and also join in with craft activities. I have to say I am very impressed with the quality of staff, they all seem very caring and hard working. The building itself is very well maintained and the resident's

rooms are always clean, tidy and have the feeling of individuality. I have watched friendships develop and there is always a warm welcome from both staff and residents.

Reply from Thomas Davies, Home Manager at Oak Manor Care Home

Thank you for your kind feedback. We are also very proud of the team that we have developed and we pride ourselves on making Oak Manor the residents’ home. We welcome all of our volunteers. I would personally like to thank you for all of your input over the last year and I hope there are many more years to come.

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Oak Manor Care Home

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