Grace Care Centre

Whitebridge Gardens, Thornbury, Bristol BS35 2FR
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9.3 46 Reviews
  • Grace Care Centre, Bristol
The new 51-bed dementia and residential care centre is split over two floors and incorporates a number of features to promote reminiscence as therapy.

This modern home has been designed with comfort and well being in mind. To give the support when needed, a friendly, professionally trained team is on hand around the clock to support residents, so that they can continue to enjoy a fulfilling and independent lifestyle.

The home is arranged in four households. Each has its own comfortable living environment, with a sitting room, kitchen and dining area.

The large single bedrooms all have en suite shower and toilet facilities, although assisted bathrooms are also provided in each household. All rooms have access to digital TV, Wi-Fi as well as state of the art acoustic monitoring to help ensure residents have a restful night sleep.
Additional features of the home include the café, craft room, cinema and hair and beauty salon.

The dedicated activities coordinator are on hand to provide an engaging activity programme, they work with the residents to shape the schedules of activities by holding regular meetings and questionnaires with the residents.

An example of current activities includes:

•        Gardening
•        Arts and crafts
•        Cream teas on the lawn
•        Trips to the local gardening centre
•        Visit from a calm and friendly dog

The external area provides a safe and secure garden with access from each of the ground floor households as well as communal gardens accessible from the café area and living rooms.

The professional kitchen team pride themselves on offering a delicious and varied selection of home-cooked meals.

Catering for individual dietary requirements and preferences and using seasonal produce whenever possible, the team are careful to ensure the best nutritional value too, so residents can be sure of enjoying tasty, well-balanced dishes.

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Care Provided by Grace Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Karla Tutton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (51)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Grace Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,435 – £1,550
    • Self-Funded Residential Dementia Care £1,550 – £1,655
    • RESPITE Self-Funded Residential Care £1,570 – £1,710
    • RESPITE Self-Funded Residential Dementia Care £1,710 – £1,840

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Grace Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Grace Care Centre Reviews (46)

Total of 46, showing 1-20
9.3

Grace Care Centre has a Review Score of 9.3 (9.339) out of 10, based on 8 reviews in the last 2 years. Over all time Grace Care Centre has 46 reviews.

Overall Experience

  • 36
  • 10
  • 0
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  • 0

Date Published

46
5
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8
38

Review from Richard W (Son of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Grace Care a year ago. Despite having difficulty speaking I know that she was very happy and content at the care home. All of the staff treated her with great kindness and respect at all times. The medical care she received was excellent. All of the services provided such as food,laundry
and activities were excellent. The room was very comfortable and was always kept very clean by the staff.When mum fell ill at the end of January the care and kindness she received from all of the staff was excellent and it was a great comfort to me at a difficult time. Whenever I visited the staff were always extremely friendly and supportive and it made life easier for me to know she was being well looked after.
Having had no contact with the care system previously it was a great relief and comfort to me that Grace Care looked after mum in such a kind and caring manner.

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Review from Christine S (Daughter of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved Mum into here after being discharged from Southmead Hospital into an awful place last July. Since moving her from the horrendous place, Mum has come on in leaps and bounds. She is happy and healthy and so well cared for.
The most important thing for me is that Mum is safe, loved and cared
for; something that money cannot buy.
The Staff are amazing, the facilities are fantastic. Food is freshly cooked and the menu choices are fantastic.
Even though Mum has dementia, it's like she is staying in a top class hotel, but with personal care, her carers cannot do enough for her, everyone is so kind, honest, loyal and open. It is a breath of fresh air.
I cannot pay enough tribute to all the staff and volunteers here.

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Review from Vicki K (Niece of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When recently visiting my aunt at Grace Care Centre I found the staff to be friendly, helpful, compassionate and professional.
The centre feels warm and inviting and is very clean, bright and spacious throughout. The meals offered in the comfortable, light and airy dining area are varied, nourishing
and very tasty.
My aunt is very happy at Grace Care Centre and enjoys many of the activities offered and and the communal gardens.
Keep up the wonderful work that you are all doing here!

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Review from M J (Friend of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and family attended Grace Care Centre's summer fete as part of a visit to our loved one, it was delightful to see so many residents, families and visitors having such a wonderful time. Nothing was too much trouble and everyone made us feel very welcome and cared for. Thank you for all that you
do.

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Review from Geoff P (Brother-in-law of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I haven't seen my sister-in-law for a very long time, it was so lovely to be able to come for a visit, it was a very warm welcome and everyone took their time to make me feel at ease. I now visit as often as I can and really good meeting other extended family. The home is beautiful and very friendly,
relaxed atmosphere even looking to book in myself.

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Review from P B (Friend of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found Grace Care Centre very clean and welcoming and the food was excellent. The staff were very polite respectful and welcoming. The distribution of medicines was effective and very well organised. Our only criticism would be that when the resident we were visiting needed physical assistance to
transfer to or from his wheelchair then the necessary assistance was not readily available which affected our plans on each occasion!

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Review from Carrie B (Daughter of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grace Care Centre has a really special welcoming atmosphere, it is kind and friendly and calm. The staff are warm, engaging, helpful and professional. These qualities are inspired by outstanding leadership and are also reflected in the whole management team. The 2016 purpose-built premises are light,
spacious and clean in every area, and this enhances the feeling of being embraced by this lovely home.

Reply from Rowen Campbell, on behalf of the team at Grace Care Centre

Thank you for your kind feedback and for taking the time to write a review - we do appreciate it. We try to promote a welcoming atmosphere for all our families and visitors, so it's good to hear that it comes across.


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Review from B T (Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy living in St John's Home in Thornbury. I have everything I need in my room. Excellent bathroom. The staff are so kind to me. Excellent care. Everything I need and delicious meals. Activities are usually good in the week, but lacking at weekends.

Reply from Helen Dearing, On behalf of the team at Grace Care Centre

Thank you so much for your lovely review. We love having you here. Thank you for feeding back to us about the weekend activities, we will get this looked at straight away.


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Review from J S (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was very poorly for six weeks, and we made the difficult decision for him to go for two weeks respite to give the family a break and to aid my dad's rehabilitation; the procedure to make a booking for me was very anxious/upsetting, but the staff made me feel a lot better about the decision
and were on hand to answer any questions that I had.
My father went in on one level of well-being and came out so much better, both mentally and physically, and I am so pleased with the decision we made as a family. The staff were obliging, friendly and caring. The food was excellent and has given Dad back his appetite and quest for life. Dad didn't partake in any activities, but I was witness to some and tried to encourage him to join in as they looked really good.
His GP visited him the afternoon he returned back home and couldn't believe it was the same person from where Dad was at the beginning of December.
Dad will be going in for respite again in June, and we have no problems with our decision.

Reply from Rowen Campbell, Regional Marketing Manager at Grace Care Centre

Thank you for taking the time to write us a review. I'm sure your experience is familiar to many families, so thank you for sharing, and I'm so pleased your dad enjoyed his time at Grace Care Centre - he is welcome back any time. I will share your feedback with the team as I know supporting families is just as important to them as supporting our residents.


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Review from Mark S (Son of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's health and well-being have been transformed by Grace Care Centre. Living in a place where she receives amazing care and good food, took her from a bad place to a new stage in her life where she can regularly be with family again. I would sum up Grace Care Centre as welcoming, kind, safe and
caring.

Reply from Rowen Campbell, Regional Marketing Manager at Grace Care Centre

What lovely feedback, thank you. We really appreciate you taking the time to write us a review of your experience at Grace Care Centre, and I'm pleased to hear how well your mum has been getting on since she moved in. I will share your feedback with the home manager as I know the team loves to hear it.


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Review from Robin E (Wife of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent a week's respite here. We chose the home because it was clean, light and spacious and had a welcoming and calm atmosphere. My husband was well cared for, he was always content when I saw him. The staff were cheerful and caring and kept in touch. The food was freshly cooked and nourishing
and dietary requirements were catered for.

Reply from Phillip McAllister, Customer Relations Manager at Grace Care Centre

Thank you for your kind words, we appreciate them, this means a lot to our team. It was a pleasure and a joy to be able to look after your husband for his respite.
It was an absolute pleasure to get to know both of you!


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Review from Margaret D (Respite Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with my week's respite care. All of the staff were competent and nothing was any trouble. The catering deserves a special mention. The food was like a five-star hotel.

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Review from F M (Daughter of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite all the challenges of Covid the staff managed to make Mum's move to Grace Care Centre go smoothly. Her initial respite stay of 3 weeks was extended to 5 weeks, as her permanent home had Covid and while initially reluctant to move to a care home, Mum ended by being very sad to leave. The kindness
of the staff and attention to detail was exemplary.

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Review from J M (Friend of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited the Grace Care Centre to visit an elderly friend. The staff were helpful, friendly and welcoming. They showed real regard for my elderly friend and he, in turn, knew all their names. He is always full of praise for the care and kindness he receives.

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Review from Lyn K (Friend of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff seem very considerate towards residents and are always polite to visitors. Management personnel are always ready to engage in conversation, while the receptionist is patient, helpful and always smiling, in spite of being kept incredibly busy! Residents look clean, happy and well cared for. If
only staff had enough time to foster individual residents' particular interests prior to onset dementia (e.g. my friend spent her life playing the piano, singing and performing, so music helps her tremendously and lifts her mood), that would make the care excellent!

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Review from Christine H (Next of Kin) published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are exceedingly pleasant and helpful.

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Review from M S (Wife of Resident) published on 10 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is in for three weeks of respite and we were very pleased with the care he received. He enjoyed the food and the activities (although limited due to Covid). He had to isolate in his room for one week on admission (Covid) but was extended to ten days as he was positive for Covid and I think
that was a struggle for him. Looking forward to some daycare!

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Review from C T (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grace Care Centre and all the staff there have gone 'above and beyond' to make mum's transition from home go well. She is exceptionally well taken care of with compassion and attention to detail at an exemplary level. Mum has significant needs and this is an exceptional facility.

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Review from I S (Son of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents moved to Grace Care Centre in 2019, initially on respite. As the year progressed their needs changed and they decided to become permanent residents. My parents have been very happy at Grace supported by warm and caring staff who attended their needs as and when necessary. They always enjoyed
communal activities pre-pandemic these included visiting musicians, dancers, wheelchair rugby activities, animals and more. The many in-house activities saw my mother becoming the champion quoit thrower. In later times they encouraged my father to make a balsa wood spitfire. As a family we could say so much more about Grace Care Centre but it would need more than 200 words. We feel part of the Grace family, we trust them to look after and nurture our loved ones and we thank them for all they do.

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Review from Julie M (Friend of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home very well organised, very professional, caring and compassionate staff. Always cheerful and helpful.

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Current Review Score: 9.3 (9.339)

Overview of Review Score

The Review Score of 9.3 (9.339) out of 10 for Grace Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for Grace Care Centre is calculated as follows: ( (74 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 94 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.584 Points relating to the number of positive Reviews for Grace Care Centre is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 8 Positive Reviews ÷ 10.2 = 0.784

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (3)

Karla

Karla Tutton

Job Title: Home Manager

Joined: 2019

Karla is the Home Manager at Grace Care Centre, having moved from managing OSJCT Rodley House in Lydney in 2019. Karla has been working in the care industry for over 20 years.


Karla works alongside her team to ensure high standards of care are maintained at the home. She works with local professionals including GPs and the local hospitals to ensure the needs of the residents are met.


Karla enjoys interacting with the residents and seeing them enjoy activities within the home.
In her spare time, Karla loves walking her dog and going to concerts.


Jamie

Jamie Jones

Job Title: Deputy Manager

Joined: 2019

Jamie Jones has worked in care for the last 13 years. Jamie entered the care industry initially as a volunteer while studying at University, her love for working closely with the residents and building meaningful relationships meant that Jamie couldn’t imagine working in any other sector and went into care full time starting as a Carer, progressing to Senior Carer, Unit Leader and Deputy Manager.


“I love being in a role where you can truly help to navigate the service and support the team to deliver the highest quality of care.”


Jamie Brings with her a BSc in Psychology, Level 5 Health and Social Care, and Level 3 Safe Handling of Medicines. She is a strong believer in the Trust's values and supports the team to make sure they are embedded in all that they do, enabling the team to improve the lives of people living within the Trust.


Jamie finds every day is different. The home is full of life and characters with different stories to tell. She love’s hearing about their lives and using that knowledge to be able to help people continue to live with a sense of purpose and community spirit.


“It’s exciting to be part of a team that is so diverse and ready to learn. The future of Grace is going to be a joy to be part of.”


Annamarie

Annamarie Cox

Job Title: Head of Dementia Care

Joined: 2015

Annamarie brings over 22 years of experience to the role of Head of Dementia Care, here at Grace Care Centre. Throughout her career, she has built up high levels of NVQ qualifications. These include Health and Social Care, Mentoring, Cleaning and Support Services, End of Life Care and Understanding Dementia.


During her time at Grace Care Centre, Annamarie has progressed from a Care Leader to Senior Care Leader, to Head of Dementia Care. Annamarie is extremely popular amongst the staff team and residents.


Annamarie is passionate about everyone having the right to lead a full and independent life within the community, whilst maintaining their health and well-being. She enjoys working with the team to ensure they achieve outstanding person-centred care.


When asked what the best part of Grace Care Centre was, it was an easy answer for Annamarie. “The home has a fantastic atmosphere. There is great comradery between the team and residents which truly makes Grace Care Centre feel like home.”


Frequently Asked Questions about Grace Care Centre

What types of Care is Grace Care Centre registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Grace Care Centre provide?

Palliative Care, Day Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Grace Care Centre have?

There are 51 Single Rooms.

What are the Facilities & Services at Grace Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Grace Care Centre to the centre of Bristol?

10.7 mile(s) as the crow flies, distance by road may be significantly further.