Grace Care Centre

Whitebridge Gardens, Thornbury, Bristol BS35 2FR
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9.3 46 Reviews
  • Grace Care Centre, Bristol
The new 51-bed dementia and residential care centre is split over two floors and incorporates a number of features to promote reminiscence as therapy.

This modern home has been designed with comfort and well being in mind. To give the support when needed, a friendly, professionally trained team is on hand around the clock to support residents, so that they can continue to enjoy a fulfilling and independent lifestyle.

The home is arranged in four households. Each has its own comfortable living environment, with a sitting room, kitchen and dining area.

The large single bedrooms all have en suite shower and toilet facilities, although assisted bathrooms are also provided in each household. All rooms have access to digital TV, Wi-Fi as well as state of the art acoustic monitoring to help ensure residents have a restful night sleep.
Additional features of the home include the café, craft room, cinema and hair and beauty salon.

The dedicated activities coordinator are on hand to provide an engaging activity programme, they work with the residents to shape the schedules of activities by holding regular meetings and questionnaires with the residents.

An example of current activities includes:

•        Gardening
•        Arts and crafts
•        Cream teas on the lawn
•        Trips to the local gardening centre
•        Visit from a calm and friendly dog

The external area provides a safe and secure garden with access from each of the ground floor households as well as communal gardens accessible from the café area and living rooms.

The professional kitchen team pride themselves on offering a delicious and varied selection of home-cooked meals.

Catering for individual dietary requirements and preferences and using seasonal produce whenever possible, the team are careful to ensure the best nutritional value too, so residents can be sure of enjoying tasty, well-balanced dishes.

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Care Provided by Grace Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Karla Tutton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (51)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2018
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Grace Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,435 – £1,550
    • Self-Funded Residential Dementia Care £1,550 – £1,655
    • RESPITE Self-Funded Residential Care £1,570 – £1,710
    • RESPITE Self-Funded Residential Dementia Care £1,710 – £1,840

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Grace Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Grace Care Centre Reviews (46)

Total of 46, showing 21-40
9.3

Grace Care Centre has a Review Score of 9.3 (9.339) out of 10, based on 8 reviews in the last 2 years. Over all time Grace Care Centre has 46 reviews.

Overall Experience

  • 36
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Date Published

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38

Review from S R (Daughter of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During lockdown the staff have been amazing with organising visits efficiently and in a caring and friendly manner. Carers have done their best but I feel more are needed.

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Review from Kevin P (Nephew of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I obviously do not have knowledge of all facilities and care. My experiences of my visits to see my aunt have always been excellent. I would certainly recommend this care home.

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Review from Julie O (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is always well cared for and happy. She talks about the carers as her friends. They are always kept busy with different activities, keeping their minds active.

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Review from G W (Son of Resident) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have been so very grateful to staff and managers for looking after my Dad, who is blind and very hard of hearing. He was made to feel very welcome and kept his dignity because he was treated with respect and a great deal of patience by the care staff. The facilities at Grace Care Centre
are excellent and kept my Dad safe and happy during a very challenging time. Thanks again.

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Review from J B (Husband of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was first class. The staff were wonderful, offering love and superb care to my wife.

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Review from Jonathan B (Cousin of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care centre is beautifully appointed. The food excellent and the staff caring and compassionate.

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Review from J S (Son of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic helpful staff and management team. The facilities and activities are excellent.
Grace Care Center residents are friendly and have allowed my mother to integrate into the family, and she looks forward to attending for daycare and respite periods.

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Review from A C (Son of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Grace Care Centre (Thornbury) for over a year. During that time, the love and care she received was wonderful. Staff went above and beyond. We are so pleased that Mum enjoyed her time there and was so well looked after.

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Review from P I (Daughter of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the manager visiting the hospital to ask Mum what help she would like from them, the whole approach has been to put the resident first and in control. The staff are caring, patient, friendly and smiling. As visitors, we are treated as part of a family, invited to events and activity days and welcome
to visit at any time. Mum hated the thought of moving into care but has said to us, 'thank heavens for places like this'.

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Review from C H (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Grace Care Centre (Thornbury) quickly from assisted living accommodation. She settled in exceptionally well to her new happy, clean surroundings - choosing her colour scheme for her spacious sunny fitted room overlooking the pretty gardens. Mum looks forward to our visits to share use of
the coffee shop, cake! in lobby or dining sitting areas. Making use of cinema and joining in with many activities upstairs and coffee areas as well as gardens. Friendly, welcoming staff/nurses and management. Nothing too much and always around to help and provide support. A lovely team. Cannot wish any more for mum. Thank you!

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Review from E M (Daughter of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently moved into Grace Care Centre and I cannot fault the level of care she receives. She is treated with dignity and respect and the staff are always friendly. There is always something going on and activities are well organised by dedicated activity co-ordinators. Mum has become less anxious
as a result of being fully occupied. Her room is spacious and she has been able to bring in all her favourite pictures and ornaments. I feel my mum is in the best place she can be.

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Review from S W (Daughter of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Grace Care Centre is a modern, clean and welcoming facility with caring and friendly staff. Whilst we are confident that our brother is being well cared for and is loved by the staff, we do recognise that at times the staff are challenged by staffing ratios and demands.

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Review from Lorraine H (Daughter of Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I don't think my dad would disagree if I said he was a challenging chap to deal with, probably why he has lived for 91 years despite strokes, Parkinson's and various other medical conditions. At Grace Care Centre he has found staff who try very hard to make him feel at home, who do their very best to
deal with him with respect and oft-needed humour. The activities on offer are fabulous and the whole place is beautifully clean and bright. My dad is lucky to be there.

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Review from L A (Daughter of Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From first walking in, Grace Care Centre felt like a home from home. Everyone is cheerful and helpful and I don't think we could have found anywhere better for mum at this time.

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Review from Jan B (Daughter of Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff friendly and caring towards the residents. The kitchen staff, cleaners, odd job man all know the residents and treat them like their own mothers. There is a very, very, creative activities team who like to include all residents as best they can. There are many outings and guest
speakers/choirs. I am really pleased with the way my mum is looked after.

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Review from Karen L (Great-Niece of Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon entering the home today - I was greeted with a very welcoming smile from the receptionist. Once signed in and making my way through to the lift, amongst residents chatting, laughing, some doing activities, some reading papers, all content and happy - staff engaging and interacting with residents
- the overall warmth and feeling, as always, fills me with joy - when I took out my great aunt for the afternoon, they ensured correct medication was in place and she was wrapped up well. 100% pure care and dedicated staff.

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Review from Rosemary M (Wife of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's visit was good, except that when we turned up at the time agreed, the management team had not appeared to tell the team, hence we were not expected and there was a certain amount of chaos. They did recover but it was an unpleasant experience.

Reply from Phillip McAllister, Sales Executive at Grace Care Centre

Thank you for your feedback Rosemary.
I do apologise for the initial experience you had upon your arrival, please rest assured that we have spoken with the team going forward and feel that this has been resolved.
It was great to have your Husband stay with us and we look forward to seeing you soon!


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Review from Sandra H (Daughter of Resident) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Grace Care since January 2019. It was with some concern that the decision was made but we need not have worried. Grace Care is quite simply that 'Gracefully Caring' All staff are cheerful and enthusiastic and there seems little that is too much trouble for them. The activities
programme provides stimulus and all residents are encouraged to take part - this also includes trips out. The home itself is bright and cheery and the rooms spacious and light. Mum has settled in well and there is little doubt that all these factors have helped. We would not hesitate in recommending this home to others.

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Review from Jane H (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Grace Care since July 2018 and settled surprisingly quickly into her new environment. This is due not only to the genuine care and compassion shown by the staff but also the upbeat sense of fun that is evident everywhere.
Mum looks on the carers as true friends and told
me that she no longer fears developing dementia since she has seen the care and kindness shown to those residents.
Mum was also so grateful to the manager for visiting her in hospital and reassuring her that they were all looking forward to her return.
Grace care is a new purpose-built, beautifully furnished home that truly caters for all the resident's needs.

Reply from Phillip McAllister, Sales Executive at Grace Care Centre

Thank you Jane for your feedback; we have had a great year getting to know your mum and your family.


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Review from J B (Relative of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first visit took place a day before I was due to collect a relative from respite. The arrangements, having been made by another family member. It seemed that every detail had been considered in the design of this new home and together, with the friendly, willing and professional staff. I could not
have been happier to find my relative so well cared for in a safe and cheerful environment.

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Current Review Score: 9.3 (9.339)

Overview of Review Score

The Review Score of 9.3 (9.339) out of 10 for Grace Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for Grace Care Centre is calculated as follows: ( (74 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 94 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.584 Points relating to the number of positive Reviews for Grace Care Centre is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 8 Positive Reviews ÷ 10.2 = 0.784

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Top 20 Large Care Home Groups 2024

Recipient: The Orders of St John Care Trust

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: The Orders of St John Care Trust

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2021

Recipient: The Orders of St John Care Trust

Date: Wednesday 30 Jun 2021 More details

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Meet the Team (3)

Karla

Karla Tutton

Job Title: Home Manager

Joined: 2019

Karla is the Home Manager at Grace Care Centre, having moved from managing OSJCT Rodley House in Lydney in 2019. Karla has been working in the care industry for over 20 years.


Karla works alongside her team to ensure high standards of care are maintained at the home. She works with local professionals including GPs and the local hospitals to ensure the needs of the residents are met.


Karla enjoys interacting with the residents and seeing them enjoy activities within the home.
In her spare time, Karla loves walking her dog and going to concerts.


Jamie

Jamie Jones

Job Title: Deputy Manager

Joined: 2019

Jamie Jones has worked in care for the last 13 years. Jamie entered the care industry initially as a volunteer while studying at University, her love for working closely with the residents and building meaningful relationships meant that Jamie couldn’t imagine working in any other sector and went into care full time starting as a Carer, progressing to Senior Carer, Unit Leader and Deputy Manager.


“I love being in a role where you can truly help to navigate the service and support the team to deliver the highest quality of care.”


Jamie Brings with her a BSc in Psychology, Level 5 Health and Social Care, and Level 3 Safe Handling of Medicines. She is a strong believer in the Trust's values and supports the team to make sure they are embedded in all that they do, enabling the team to improve the lives of people living within the Trust.


Jamie finds every day is different. The home is full of life and characters with different stories to tell. She love’s hearing about their lives and using that knowledge to be able to help people continue to live with a sense of purpose and community spirit.


“It’s exciting to be part of a team that is so diverse and ready to learn. The future of Grace is going to be a joy to be part of.”


Annamarie

Annamarie Cox

Job Title: Head of Dementia Care

Joined: 2015

Annamarie brings over 22 years of experience to the role of Head of Dementia Care, here at Grace Care Centre. Throughout her career, she has built up high levels of NVQ qualifications. These include Health and Social Care, Mentoring, Cleaning and Support Services, End of Life Care and Understanding Dementia.


During her time at Grace Care Centre, Annamarie has progressed from a Care Leader to Senior Care Leader, to Head of Dementia Care. Annamarie is extremely popular amongst the staff team and residents.


Annamarie is passionate about everyone having the right to lead a full and independent life within the community, whilst maintaining their health and well-being. She enjoys working with the team to ensure they achieve outstanding person-centred care.


When asked what the best part of Grace Care Centre was, it was an easy answer for Annamarie. “The home has a fantastic atmosphere. There is great comradery between the team and residents which truly makes Grace Care Centre feel like home.”