Montpellier Manor

46 Strait Lane, Stainton, Middlesbrough TS8 9BD
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9.8 122 Reviews
  • Montpellier Manor, Middlesbrough
Montpellier Manor on the outskirts of Stainton provides person-centred care in a purpose-built environment. Each resident will have an individual care plan and access to the Home's own Chaplain. Music Therapy, which MHA has pioneered, is available to each resident with dementia.

The Home has a café, a hair and beauty salon and landscaped gardens.

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Care Provided by Montpellier Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (85)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Montpellier Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,147 – £1,224
    • Self-Funded Residential Dementia Care £1,306 – £1,462
  • (these prices are only a guideline, please contact Montpellier Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens

Montpellier Manor Reviews (122)

Total of 122, showing 1-20
9.8

Montpellier Manor has a Review Score of 9.8 (9.825) out of 10, based on 37 reviews in the last 2 years. Over all time Montpellier Manor has 122 reviews.

Overall Experience

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Date Published

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Review from Kathleen S (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care my mother receives at Montpellier Manor Care Home. The home itself is very clean and well cared for at all times. The staff are pleasant and courteous no matter what time of day or what circumstances. They are never too busy to deal with any query I may have.

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Review from Donna S (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a long-term resident of Montpellier Manor. In her time at the home, her Alzheimer's has got more pronounced. Throughout Mum's care has been exceptional. Mum is well cared for physically and emotionally and she presents as calm and content even if she is not always able to voice this. I feel
the staff that currently care for Mum on the third floor know my mum really well. They know her moods, good and not so good, but especially they know she retains a sense of humour and a degree of mischief. I visit Mum regularly and I am always happy to leave her knowing she will be well cared for always. I wouldn't want my mum to be anywhere else.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your lovely words, we really do appreciate you taking the time to write this review. Mum is very comfortable and settled on her unit and the staff do know her very well. Mum is a wonderful lady and we thank you and you sister for choosing us to care for her.


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Review from Pat C (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Montpelier Manor has been my Mum's home for the last two years, although sadly she has Alzheimer's and is completely bed-bound and therefore does not leave her room, I see and feel the atmosphere of a friendly, caring and active environment that if she was able to access would be a place that she would
want to spend her time.
The staff treat my mum with great care and dignity as she needs total support with everyday living, they are always smiling and have time to talk to me on my visits about any concerns I may have. Although Mum has no understanding of where she is or who is looking after her I feel that she is happy in her own world with no outward signs of distress seen at any time.
I know that this is where my Mum will end her days but feel happy to know that she is in the best possible place. Thank you.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your review. Your mum is very comfortable, and staff do anticipate her needs. We do have amazing and dedicated staff team on our dementia unit who know your mum very well and who give her, her daily dose of chocolate which we know she looks forward to. Again, thank you for you lovely words, I will pass on to the staff on the unit.


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Review from Sheelagh F (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff who look after my mother, highly enough.
The carers are very welcoming when I visit. They treat my mother with dignity and care, as well as a good dose of humour.
The cleaning staff are very hardworking and are very helpful when there is a problem.
The overall atmosphere
at Montpellier is lovely and I'm very happy with the care my mother receives.

Reply from Donna Wass, Home Manager at Montpellier Manor

We do appreciate you taking the time to leave a lovely review, we do have some amazing staff in all our departments that not only care for peoples' loved ones but are dedicated to keeping the home clean and tidy, as this so very important to all our residents and families that visit. I will pass you kind words onto the staff and housekeepers, thank you.


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Review from Steven A (Son of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just completed 2 weeks of respite after a short stay in hospital.
Montpellier Manor was a great experience for her and our family. The facilities are first class. Clean, bright and new. Felt more like a lovely hotel than a care home. The staff and carers were the best part. So friendly
and helpful. Our mother enjoyed every aspect including the food (even though she's a picky eater). She has left Montpellier in the best of health and we will definitely be returning if and when, it becomes necessary.
Thank you to everyone there.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you, we always appreciate it when families take the time to submit a review so again thank you. Mum was an absolute pleasure to care for and we look forward to welcoming her back to Montpellier Manor.


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Review from Rachel C (Daughter of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for the last 18 months. It became her home and she was very happy there. If she had a fall I got a phone call immediately. If she was unwell, the same. Her final days were treated with respect, dignity and more importantly - love. I can't thank the carers and staff enough.
They were just amazing.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your kind review, mum was a pleasure to care for over the last 18 months and is missed by all the staff on the unit. We all miss her walking around the unit with her teddy bear, normally sitting in the basket of her frame, which she adored. Thank you for choosing us to care for your mum at Montpellier Manor.


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Review from Claire H (Daughter of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was transferred to Montpellier Manor from hospital after being diagnosed with dementia. Montpellier Manor is a beautifully decorated, clean and pleasant home, with very warm, patient and dedicated staff, many of whom have worked for MHA or other care homes for a long time, which is always a good
sign. They were brilliant with my Dad, despite a few challenges and he improved dramatically in their care, to the point where he was able to move to somewhere that offered him more independence.
The food needs some improvement and was a constant source of frustration for my Dad and other residents and there were no organised trips out while he was there for over a year, which was a shame. Apart from that, we were very happy with his care and would highly recommend Montpellier Manor as a safe and loving place for your loved one.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for taking the time to write this review, we really do appreciate it. I'm pleased Dad has settled into his new home, and I am sure he will continue to thrive, I am sorry that Dad did not get to experience one of our outings in the minibus with the other residents as I'm sure he would have enjoyed an afternoon out of the home, although I know he did enjoy going swimming and going to the gym. I know the menu was a source of frustration for Dad despite many meetings with the chef, we were unable to find a happy medium. Thank you again and we wish Dad health and happiness in his new home.


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Review from A R (Daughter of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First time for Mum to have respite care and it couldn't have been any better. Very impressive accommodation together with friendly and caring staff.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you so much for taking the time to write a review, mum was a pleasure to care for in the few weeks she was with us. We hope to see her again in the future for some respite care. Again thank you for the review it is much appreciated.


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Review from A F (Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I want to add that one of the carers, concurred - in respect of the ingredients of the meal provided. She advised us that she would draw our dissatisfaction to the attention of the catering staff at the earliest opportunity.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for bringing this to my attention, as we have discussed, we always have a varied choice on our menu. Our cook would be happy to meet with you again if you wish, please let me know and this can be arranged quickly and at your convenience. Many of our residents enjoy their time with us and the extensive activity programme that we have but I do appreciate that not all residents choose to participate and that you enjoy spending your time in your room watching your Netflix programmes or in our garden area when the weather is nice. I know staff speak very highly of you and how very independent you have become over the last 18 months, and staff have supported you to go swimming and attending the gym several times a week as we know this is something you really wanted to do and this we knew would support your wellbeing. Thank you for your review, we do value all feedback as this helps us to improve how we support people.


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Review from Margaret L (Daughter of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Montpellier Manor Care Home in May of 2024. The care provided for her from the outset was simply incredible. After only a couple of weeks, Mum was unable to leave her room and also unable to remember to use her call button for help. The staff went above and beyond in caring for
her every need and were always on hand, popping in every few minutes and answering her physical calls when she required them at all times. The surroundings are always clean and beautiful as are the gardens and a constant round of activities and/or entertainment is provided for those who wish or are able to participate.
The staff were always fully supportive of both Mum and our whole family and also friends who visited at any time. We can not thank them sufficiently for giving us all such peace of mind at such a difficult time. We would have no hesitation in recommending this Care Home for your loved ones.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you, your mum was a pleasure to care for and we thank you and your family for choosing us to support and care for her. She was only with us for a short time but she made her presents known to us all, she was a wonderful lady. Thank you for taking the time to write this review, it is very much appreciated.


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Review from Alison D (Daughter of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was taken care of superbly at Montpellier Manor. She suffered with dementia and was very frail at 94 years old. There aren't sufficient words to describe the excellent care, the staff were also very supportive and caring towards me and the other members of our family. This has given not just
my dear mum the best possible last few days of her life but also the family great comfort.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you so much for your kind review, we are so pleased that you chose Montpellier Manor for your lovely mum to be cared for in her final days. I will pass on your kind words to all staff on Garden unit.


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Review from Claire S (Daughter of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad continue to be looked after with love, care and respect. They are valued people, not just "old" people. Staff are friendly and helpful at all times.
Mum's room, with her own patio, is an absolute God send. She is free to walk in the garden, which she does daily.
A huge "thank you" from
us all.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your kind review; we are very pleased Mum and Dad are happy here, and we are always here to support and help families where we can. Mum and Dad have settled really well and it is a pleasure to care for them both.


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Review from Peter H (Son of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received while at Montpellier was second to none. Both the care staff and management were excellent, in fact, Dad looked at them as friends.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your lovely review, Dad was such a big character in the Village unit, we miss his singing and his jokes. Thank you for choosing Montpellier Manor, he was a pleasure to know and care for.


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Review from J H (Daughter of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are pleased that we chose Montpellier Manor as a care home for my mother. She has been there a year now. We looked at a lot of care homes, Montpellier stands out from the rest. The building is laid out in a good way for the residents. It's bright and beautiful too. What I like about it is there are
plenty of staff and activities and in general a good feel in the place. The staff all work hard and help me to feel okay about leaving my mother there. If I have a problem or a concern I can ask the staff for help. Overall happy with this care home. Well done to everyone.

Reply from Donna Wass, Home Manager at Montpellier Manor

I am so pleased that Mum is happy here and of course, Mum is a very strong character on her unit and always keeps the staff on their toes. Thank you for taking the time to write a review, it is very much appreciated.


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Review from Jo M (Daughter of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak more highly of my mum's care home. Not only is the place beautiful, clean and comfortable, the staff are kind, welcoming and thoughtful. From the administrators, carers, activities and housekeeping and maintenance staff you can see how much they know and care for the residents. My mum
is happy and seen. We as a family, enjoy visiting and spending time with her here.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your review, Mum is a wonderful lady and always very happy. She is a pleasure to care for, thank you for taking the time to write this review.


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Review from Frederick L (Son of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived here for four years. The staff are fantastic, very adaptable to his needs, polite and always wiling to listen or help family also.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for taking the time to write a review, Dad is a man who is impossible to ignore and very much part of the Montpellier family.


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Review from G G (Son of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Montpellier Manor, management, support staff and care team provide excellent care for my parents. The facilities are always immaculate and the atmosphere is very friendly.
Special mention to the activity coordinators who ensure that all residents are included and made to feel welcome.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your lovely review, Mum and Dad have settled in well at Montpellier Manor and the team works hard to ensure everyone is happy. I will pass your compliment on to the Activity Team as they work hard daily to support everyone at Montpellier Manor.


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Review from J C (Wife of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into Montpellier Manor 8 months ago and his care has been so reassuring for me. Everyone involved with the running of the home, management, housekeeping, activities, catering and the carers have been lovely, treating my husband with respect and involving me in any decisions that have
been needed.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your kind review, it is very much a team effort and we always strive to ensure families are always kept updated and are involved in any decision-making.


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Review from Helen M (Daughter of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has resided at Montepellier Manor for a few months now. We dreaded the disruption caused to him moving at such a late stage in life but I can sincerely say that this feeling has now evaporated totally.
The environment of the home is indeed lovely including the rooms, decor, food and facilities.
However
the biggest factor by a mile is the team who work there - I have had nothing but warm, caring and helpful exchanges with everyone including carers, seniors, the housekeeping team, maintenance, reception, catering, activities, and managers - everyone has been amazing and very responsive to any question or request.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your kind review, as a team we always try our hardest to ensure we deliver the highest quality of care and support to all our residents and families at Montpellier Manor and it is lovely when this is recognised. Dad is a pleasure to care for and thank you for choosing Montpellier Manor and thank you for taking the time to write a review, it is very much appreciated by us all.


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Review from Audrey S (Friend of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited a dear friend for the first time yesterday with my partner, I was impressed on first impressions. The ambience was conducive to calm and tranquillity. Her room was spacious and all facilities were present. When her tablet needed charging, the receptionist was all too ready to accommodate
my requests. We only stayed an hour, but intend to visit weekly when I can be more constructive if necessary.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your feedback, we greatly appreciate you taking the time to complete a review and we look forward to you visiting again soon.


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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Montpellier Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Montpellier Manor is calculated as follows: ( (373 Excellents x 5) + (53 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 435 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Montpellier Manor is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Frequently Asked Questions about Montpellier Manor

What types of Care is Montpellier Manor registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Montpellier Manor provide?

Palliative Care & End of Life Care are other types of care provided.

How many Rooms does Montpellier Manor have?

There are 85 Single Rooms.

What are the Facilities & Services at Montpellier Manor?

Gardens & Bar/Café are some of the Facilities & Services.

How far is Montpellier Manor to the centre of Middlesbrough?

3.0 mile(s) as the crow flies, distance by road may be significantly further.