Review from H S (Daughter of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience

Care, empathy and support my dad received at Montpellier was really excellent. This was such a positive experience, compared to other respite places, for both Dad and us his family.
A care home is what it is but it is the people who work there that make the difference for that experience and credit

goes to both management and staff for making it so in all departments.
I'm sure such a good experience has contributed to Dad recovering so quickly. Many thanks to all.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your excellent review. Dad was a pleasure to look after, we are glad that he is feeling a lot better in himself and we hope to see you both again in the future. I will pass on your lovely comments to the staff team.

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Review from Elaine D (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience

My mum only spent two months at Montpellier Manor before she passed away on the 7th of February 2024. In that short time she was cared for by all the staff with so much love, care and compassion. It's an amazing care home and I feel blessed that my mum spent her last two months there. Nothing was ever

too much trouble for all staff, including the management team, and always with a smile.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your kind review, mum may have only been with us for a short time but she made a big impression on everyone she met here at Montpellier Manor, with her big smile and her love of dancing and singing she was a wonderful lady and is missed by everyone. We would like to thank you for choosing Montpellier and giving us the pleasure of caring for such a wonderful lady.

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Review from Helen S (Daughter of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience

Excellent all round.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your kind review, we appreciate you taking the time to complete this, and we always work hard to make all residents feel at home at Montpellier Manor. Thank you again from myself and the staff at Montpellier.

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Review from Martin J (Son of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience

Overall, excellent. My dad had the need to go into a home for the first time, and whilst it was a shorter period than we all hoped for, the home itself was super in terms of care, facilities and the human touch. I understand the practicalities of having to organise and have to deal with tricky situations

in a care home, and I think they balanced this well. Quieter in terms of staff on an evening and the weekend, but this is understandable.
I can only appreciate and thank all the staff we came into contact with for helping comfort my dad and ourselves whilst we cared for him.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your review and thank you for choosing Montpellier Manor for Dad to be cared for. Dad was a pleasure to care for and had a great sense of humour, and will be missed by us all.

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Review from Craig J (Son of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience

Dad initially went to Montpellier Manor in September for respite. After three weeks, he ended up becoming permanent and thoroughly enjoyed his next few weeks. He was encouraged to mix and started more walking than he had done for years, encouraged by the carers and staff.
Couldn’t fault the service

he received and grew attached to numerous of the carers.
Sadly, Dad passed away in the home in November, and the staff made it as easy as they possibly could during difficult circumstances.
Once again, thanks all.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your kind review. Dad was not with us for long, but he made a positive impact on the unit and made good friends with others; he was a lovely man with a good sense of humour and will be sadly missed by all.

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Review from H J (Daughter-in-law of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience

My mother-in-law recently moved to Montpellier Manore and has settled in very quickly. The staff are all very welcoming. We were able to make her room homely with her own belongings, and the room is kept to a very clean standard. The floor she is on allows her to move around freely but safely, and she

is really enjoying engaging with the staff and residents. She enjoys the daily activities, and we feel so happy now knowing she is well cared for, safe and warm.

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Review from A R (Daughter of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience

During the last few days of Mum's life, she received the best possible care, and staff went above and beyond to ensure all her needs were met and she retained her dignity. Faultless commitment to providing excellent care for residents and beyond their time.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your review. Mum will be missed by all at Montpellier Manor. It was a pleasure and an honour to care for her, and she will be missed by all the staff who supported her.

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Review from Bev T (Daughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience

My mum spent over two years in Montpellier Manor Care Home and her care there was second to none. Staff were supportive and encouraging, helping her to maintain a level of independence appropriate to her abilities. The staff were all approachable and supported myself and other family members during

our visits. In addition to assistance with her physical needs, my mum was included in social activities and events and found great comfort in the spiritual support offered within the home. She was encouraged to make her room her own and many thanks to all those who helped with this.
I would recommend the home to anyone looking for somewhere for their loved one. The support staff all deserve a mention as they too were faultless in the support of my mum. The past two years have been difficult but were made much easier by everyone at Montpellier.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your kind words, Mum will be missed by all at Montpellier as we have lost a lovely lady that was a big part of our home, she will be greatly missed by everyone.

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Review from D T (Son-in-law of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience

My mother-in-law was a resident at Montpellier Manor Care Home for two years prior to her passing in October 2023. During her time there, she was shown care and support of the highest quality. The facilities at the home are five-star with comfortable recreation areas, coffee shop, lovely restaurant

and hairdressing, the list is endless. The rooms, themselves, are also first-class with all modern facilities and spotlessly clean.
More importantly, all of the staff were so attentive and caring, making my mother-in-law’s stay there literally a home from home. We could not believe our luck when we were able to get a room initially and our expectations were exceeded in the two years my mother-in-law was a resident. Our heartfelt thanks go out to all all Montpellier.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you so much for your kind review. your mother-in-law was a much-loved lady and played a vital and vocal role in how things were done on her unit. She is sadly missed on Woodlands by all staff and residents but will be a big miss at our regular meetings as she always had input on anything that was going on.

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Review from Pamela P (Respite Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience

I am grateful for all the work that the staff put in to make my stay at Montpellier Manor as comfortable as possible. The staff I came into contact with were very kind and caring without exception. Although I didn't take part in many activities it seemed as if everybody had a good time.

Reply from Donna Wass, Home Manager at Montpellier Manor

We are pleased to hear you enjoyed your stay at Montpellier Manor and always strive to ensure people have a comfortable stay. All staff the at Montpellier, and I, thank you for your kind words.

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Review from K D (Son of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience

Mum has been a resident at Montpellier Manor Care Home for nearly four years, during which she has experienced a wide range of the care provided by the home and its staff. I and my siblings are not able to visit as often as we would like because, whilst brought up in Middlesbrough, we all now live a

good distance away. That has made our visits and regular phone contacts all the more important for both Mum and us.
Over the years, we have dealt with most of the care staff on the ground floor and have always found them unfailingly helpful, despite the daily work challenges that they all must face. That experience has made us increasingly appreciative and grateful for the care and attention that all members of the care team have given and continue to give to Mum.
All in all, Montpellier Manor is a splendid place.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you so much for your kind words, we strive as a team to ensure all our residents stay connected with their loved ones and we try to keep families fully updated on their loved one’s care needs. Thank you, I will pass your kind words to the staff team.

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Review from F C (Daughter of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident of Montpellier Manor for three years. The staff are very friendly and caring. The activity organiser is excellent in involving the residents in the keep fit classes. Mum enjoys the music classes. We enjoy taking Mum to the coffee bar for a lovely coffee. Special thanks to the

handyman who is so helpful.

Reply from Donn, Home Manager at Montpellier Manor

Thank you for your kind words towards the staff team at Montpellier Manor. I am glad that Mum is enjoying her time with us. If you need anything then please let us know.

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Review from C S (Daughter of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience

Very happy with the level of care given to Mam.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you. Mum is a pleasure to look after and has settled really well into our dementia suite. If you need anything please let us know.

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Review from L B (Wife of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience

My husband has just had a week in respite. The staff were excellent and he enjoyed his time there. I would recommend Montpellier Manor.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you. I am glad that he enjoyed his stay with us. Please get in touch if you require any further respite.

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Review from Carole J (Daughter of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience

Cannot thank the staff of Montpellier Manor enough for their genuine love, care and support. They not only care for the residents but also their families. We have enjoyed being part of the Montpellier Family and would certainly recommend. Thank you again.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your wonderful review; your mum was a much-loved and respected resident at Montpellier Manor, and she is missed by all staff including the activity team. She grew to enjoy and look forward to the activity programme within the home. Thank you to you for allowing us to care for you both for the last 18 months, it was a pleasure.

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Review from A W (Daughter of Resident) published on 31 March 2023
Submitted via Postal Card • Report

Overall Experience

Mum really enjoyed her experience at Montpellier Manor during her final months. The staff genuinely cared for Mum taking care of her and sharing her good sense of humour which has helped significantly during her end-of-life care. I would certainly recommend Montpellier to anyone considering a care setting

for their loved ones.

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Review from Anita F (Daughter of Resident) published on 25 March 2023
Submitted via Postal Card • Report

Overall Experience

Staff are very friendly, caring and supportive. The management team are very informative if any concerns about my dad. My dad was well cared for, the home is a lovely environment, rooms are very clean, also spacious and plenty of activities going on. I had nothing to worry about as Dad was in good hands

and helped him back on his feet.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your review. I am glad that Dad enjoyed his stay and hope he is doing well at home. I will share your comments with the staff team.

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Review from Anne D (Cousin of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience

Beautiful place. Very friendly, decorated lovely. The staff are wonderful, first class.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your kind words. I will pass your comments on to the staff team.

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Review from Donna H (Niece of Resident) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience

My aunt was admitted in an emergency and ended up staying nine weeks. To be honest, thought I'd died and gone to heaven. After a traumatic few days, she was welcomed with open arms from wonderful staff to what looked like a five-star hotel. Though this might just be first impression but know her full

stay remained wonderful. Everyone was warm and approachable, very attentive, and couldn't ask for better. Rooms and facilities are spotless and clean, everything is in good condition, nothing old or tired, beautiful!. Have worked in care homes and seen first-hand the grotty flip side. Would thoroughly recommend it here 100%.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for the wonderful review. We are pleased that your aunt enjoyed her stay with us. The home is a beautiful place and the staff work hard to maintain the high standards of care for all our residents.

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Review from M B (Respite Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience

Staff are very helpful, always someone on hand. Laundry done every day. Choice of food on the menu. Would certainly recommend Montpellier Manor Care Home.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your kind words. I am glad that you enjoyed your stay with us. Please come back to visit us soon.

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Montpellier Manor

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