Review from G H (Niece of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience

My aunty had a great stay with you. Her stay made her smile every day. She loved the staff. She said she wishes she could stay longer.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your review. It was a pleasure having your aunty stay with us. You are welcome to pop back to the home for a coffee and a chat anytime.

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Review from Rita C (Respite Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience

Food and beverages cold. meals terrible, lots of waste. They never helped me or assisted me with washing or dressing as they were supposed to. Having to beg for my morphine. The commode was not emptied. No bin in the bathroom, had to put sanitary things in the bin in the bedroom. Told there was two

hourly checks through the night, never saw anybody. I had made a personal diary but someone had been in my room and tore a page out of it, screwed it up and thrown it in the drawer. Told them I had a hiatus hernia but they kept bringing spicey food. Laid in bed for two days with a bad chest infection, I have COPD and had to tell them to send for a doctor.
Thinking of taking this further.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for sharing your concerns with us about your experience at our home. We would very much like the opportunity to meet with you to discuss your concerns in more detail, please could you contact us if you would like this to be arranged?

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Review from B J (Sister of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience

Beautiful place. Light and airy. Beautiful decoration.
The staff are absolutely lovely.
Great facilities.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your review. I have to agree that the environment of the home is beautiful. The staff work their hardest to ensure they always provide that high standard of care. I will let them know of your comments.

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Review from Carol G (Daughter of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience

The staff, from cleaners to management, are superb. My mum has been a resident in Montpellier Manor since August 2020 and in that time all she has received is love and kindness, which is a great comfort to me and my family. The food is of the highest standards and the care staff... well where do I start?

They are kindness personified. I have never had any need to complain about anything they do. This home really is of the highest standard.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your kind words. I am glad that you are happy with everything in the home and I will pass on your comments to the staff. Please let me know if I can help with anything.

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Review from Pam C (Daughter of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and caring. They respond quickly to my mum's needs, and I feel content that Mum is receiving the best care.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you, I will inform the team of your review. Mum is happy in the suite and is a pleasure to look after. If you need anything, please let me know.

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Review from Joyce G (Respite Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience

Was transferred from the hospital and found the staff very kind and helpful. Accommodation is very good. Appreciated privacy with own room and ensuite. Visitors are always made to feel welcome.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your review. I am glad you enjoyed your respite stay and hope you come back to visit us all soon.

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Review from C S (Daughter of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience

Beautiful care home, just like a 5-star hotel! The staff are lovely and brilliant involving residents in lots of activities to keep them stimulated. I highly recommend Montpellier Manor Care Home.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your lovely comments. I know Mum loves attending the activities and socialising with the other residents throughout the day. I will share this with the team.

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Review from Kathy H (Daughter of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience

Mum was very reluctant to move to a care home. However, the moment she arrived she was fine. She was so happy with how friendly and welcoming the staff and residents were. She settled straight away and says she feels like she is living in a 5 star hotel.
I am delighted and relieved by how organised

the whole process has been. All the staff seem committed to their roles making it a happy environment immediately.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your lovely comments, I will pass them on to the team. We are glad you chose Montpellier for your Mum and that she has settled in and enjoys being with us.

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Review from G B (Husband of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience

The only problem, being so far from the kitchen and well down the corridor means hot drinks and food served in the room are cooler. Juice and water are always provided in the room.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your review. I will ensure that when you visit for your weekly fish and chips, with your wife, that the staff check with you that everything is ok for you. The food is temperature checked from the hot locker by our chefs at point of service, however, we can always heat yours up higher when you visit. Please continue to let me know if you need any further assistance and I hope you continue to enjoy your visits to the home.

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Review from Nicola M (Granddaughter of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience

Very helpful and caring for my nana, always clean.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Your nana is an amazing lady and we are pleased she has come to stay with us. I will let the team know of your review.

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Review from Angela M (Daughter-in-law of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been made very welcome. The rooms are always clean. Staff are very friendly.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your review. At Montpellier, our aim is to make all our residents feel welcome and valued. I am glad that your mother-in-law has settled in well. I will pass your thanks on to the team.

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Review from Andrew W (Son of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience

Montpellier Manor is an excellent care home. All staff are welcoming, helpful, caring and considerate to the residents and their relatives. Nothing is too much trouble and they go out of their way to make the residents feel comfortable in their surroundings. They show residents respect, dedication and

loving care. The only adverse point is the telephone system. Carers are busy with their own priorities and are sometimes unable to deal with incoming calls for residents who do not have mobile phones.
However, Montpellier Manor is a beautiful home with excellent care and we would have no hesitation in recommending it to others.
Thank you all, from the bottom of our hearts.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your lovely comments. I will be sure to let the team know. It was a pleasure to look after Mum and her wonderful sense of humour and character will be missed greatly in the home.

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Review from P D (Son of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience

Dad became a full-time resident after a brief respite stay. Overall Dad is very content and very well looked after. He looks well and interacts with the staff and residents very well. He entered the care home environment due to his health and cognitive ability declining at a faster rate. He is suffering

from vascular dementia and Alzheimers and the staff are very caring and understanding with him. He has fluid retention in both legs and the home has facilitated a reclining chair to elevate his legs combined with daily walks to try and slow the fluid retention down. The family are happy that Dad is very well looked after and this reduces our anxiety knowing that his needs are met by the home. Occasionally a few days pass when he is unshaven but this is easily resolved during a family visit. I would prefer if the home gave me more feedback with regard to doctors' consultations as I feel I am out of the loop at the moment.

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Review from Lisa S (Daughter of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience

My dad has been at Montpellier Manor for the past 3 years. He was very poorly when he arrived after having a head injury. Originally this was a rest for him but he wanted to stay. If he wasn't being cared for by the team of people at the home, and I mean everyone there from the carers and nurses and

the chefs who make him his meals, he wouldn't be with us. They have looked after him through covid and were so careful and stuck to all visitation rules keeping every safe. It's very clean in the home and his medication and meals are on time, as he is very set in his ways. He has just had his 86th Birthday and, despite being a little off-colour recently, he was so happy on his birthday. I will never be able to thank the staff here enough. The staff plan activities and keep the residents in a good state of mind. The jubilee decorations for the late Queen were amazing the time and effort spent on this were just so kind. I hope the hard work of the staff here is rewarded.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you so much for the kind review. It is lovely to hear that not only the care team but every department is being noticed for the hard work they put in to deliver exceptional support. The team has a passion for delivering a service that suits each individual, and it's good to hear that your dad is happy with the support he is receiving. I am pleased to hear that the hard work of the activities coordinators has been noticed with the amazing work they do in not only delivering the activities but also decorating for special occasions. I'm sure you will be looking forwards to the next amazing displays they will do for Remembrance Day and Christmas. I will pass the feedback on to the team as this will definitely be something they will welcome.

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Review from J G (Son of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience

My mother has been a resident for one year. During that time she has been very well cared for. All the staff I have come into contact with have been caring and considerate and professional, and my mother is happy and settled. My mother's room is warm, comfortable and clean as are the communal spaces.

The atmosphere at Montpellier Manor is professional, welcoming and calm. I am very happy my mother is in your care.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for the positive feedback. I am happy to hear that you and your mum are pleased with the service that she is receiving. Your mum has settled into Montpellier really well and has built good relationships with her peers and the care team too. I will pass the feedback on to the care team, on the unit, as I am sure they will be pleased to hear that their dedication and hard work are shining through.

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Review from V D (Daughter of Resident) published on 1 April 2022
Submitted via Website • Report

Overall Experience

Mam was in the care home as she was having some work done at home. She was in a basic room with a bed, shower, wardrobe, chair and dresser, with a TV on the wall. We did a pre-assessment the week before with the manager, over the phone and she assured us that Mam would have all she needed, but this

was not the case. We had asked that Mam had 2 baths in the week, but, despite it being in her notes that she had one, she did not. She requested a toasted teacake for breakfast, but they didn’t have any, and they ran out of lemonade, but didn’t bother to go and get more, so we took these items in ourselves. Mam said the nicest people in the home were the domestics who took the time to chat with her for a few minutes. Charging of hearing aids was not done. Mam needed low care but we were charged for high care which they said was correct? The brochure needs updating if this is the case. All in all very disappointing and would not recommend.

Reply from Viki Gates, Home Manager at Montpellier Manor

Thank you for submitting a review on carehome.co.uk. I am sorry to hear that you believe your Mum’s stay was not to your expectations. When a resident has full capacity, we do need to honour their choices and we feel we did this for your Mum. I know we have already discussed this with another relative but we would be happy to meet with you and your Mum to review further.

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Review from P H (Son of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience

The staff are always very, very helpful. I visit my mother on a regular basis. I'm disabled so need help from the staff with PPE. This is never a problem and they are always willing to help. My mother is highly delighted, as we are as a family, with the care and attention she receives. It gives us all

peace of mind that she is in a safe environment and getting cared for.

Reply from Viki Gates, Home Manager at Montpellier Manor

Thank you so much for such a lovely review. Your kind words really do go along way and I will ensure I share these with the team.

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Review from Joanne H (Daughter of Resident) published on 5 October 2021
Submitted via Website • Report

Overall Experience

A very caring and friendly care home. Nothing was ever too much trouble and questions and queries were always answered quickly and efficiently regarding our mam's care. Montpellier staff work hard to keep their residents safe during covid with good policies regarding visitors requiring covid tests before

contact with residents. I was always able to book a slot to see our mam and I had many lovely visits to the care home to see her in the lovely garden area.

Our mam is now back at home after spending a short period of respite at Montpellier. Our mam has been happy during her time at Montpellier and the support given to her from staff and the encouragement given every day to get better to enable her to get back to her own home was a fundamental part of the healing process.

As a family, we, mam's daughters, can’t thank the staff at Montpellier enough for the care given to our mam. Our mam was safe, happy and received good care.

Thank you

Reply from Viki Gates, Home Manager at Montpellier Manor

Thank you for your kind words. I am so pleased your mum's experience at Montpellier was a positive one and that you are happy with the care she received. I will ensure I share your comments with the staff team.

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Review from Anna B (Daughter of Resident) published on 1 October 2021
Submitted via Website • Report

Overall Experience

When I first started looking for a care home for my parents I searched throughout the area. As an ex 'mystery shopper' I had some background on what made a great care home.

Montpellier Manor is not just great, it is amazing. The staff are, without exception, such caring, such professionals and as

my parent's daughter, I have become part of a family that is Montpellier.

They loved and supported my parents. We sadly lost my dad recently, and now my mum is end of life. You want to do the best for your relatives and not once have I been unhappy with the care received. This is more than a care home, it's a family home that provides excellence in care.

During the pandemic, we still could visit, albeit through some great design of providing a safe environment for all the residents.

Thank you seems not enough. You have been a significant part of loving my parents, I will never forget you all.

Reply from Viki Gates, Home Manager at Montpellier Manor

Thank you so much for such a lovely review. Please accept our sincere condolences on your loss, and I am pleased you felt the love we had for your parents.
Thank you for all of your support and understanding and I will make sure I share this review with the staff team. It has been extremely difficult for the staff in recent times and this type of review really does make such a difference.

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Review from J U (Daughter of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience

My mother has spent 5 months at Montpellier Manor and I am extremely pleased with the quality of care she is receiving. She has settled well and is kept active with a variety of activities throughout the day. Pleased that the home is now open to 5 face to face contacts and looking forward to when all

family can visit, including her great-grandchildren in the future.

Reply from Viki Gates, Home Manager at Montpellier Manor

Thank you for your review, I am pleased you are happy with the care your mother is receiving. The staff and I really can’t wait until the time when we can welcome everyone back into the home. I will make sure I pass on your kind comments to the team.

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Montpellier Manor

Care Provided by Montpellier Manor

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Funding & Fees Guide for Montpellier Manor

Facilities