Montpellier Manor

46 Strait Lane, Stainton, Middlesbrough TS8 9BD
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9.8 122 Reviews
  • Montpellier Manor, Middlesbrough
Montpellier Manor on the outskirts of Stainton provides person-centred care in a purpose-built environment. Each resident will have an individual care plan and access to the Home's own Chaplain. Music Therapy, which MHA has pioneered, is available to each resident with dementia.

The Home has a café, a hair and beauty salon and landscaped gardens.

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Care Provided by Montpellier Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (85)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Montpellier Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,147 – £1,224
    • Self-Funded Residential Dementia Care £1,306 – £1,462
  • (these prices are only a guideline, please contact Montpellier Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens

Montpellier Manor Reviews (122)

Total of 122, showing 61-80
9.8

Montpellier Manor has a Review Score of 9.8 (9.825) out of 10, based on 37 reviews in the last 2 years. Over all time Montpellier Manor has 122 reviews.

Overall Experience

  • 105
  • 12
  • 2
  • 1
  • 2

Date Published

122
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85

Review from A P (Son of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and support staff are lovely with my mum. Giving the care and attention she requires. The rooms ate a good size and Mum is lucky to have a patio which she uses on sunny days. There's always plenty of menu options and will do special orders as and when required. It's only a pity the lockdown
has caused all the visiting restrictions, but things are now improving slowly.

Reply from Viki Gates, Home Manager at Montpellier Manor

Thank you for your kind comments. I really do appreciate how frustrating the visiting restrictions have been for everyone and I am pleased you feel things are now improving with regards to this. I will ensure I share the contents of your review with the staff team.


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Review from Sylvia M (Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arriving from the hospital the staff welcomed me. They were patient, kind, compassionate and understanding. During my time with you, I found all staff on all levels were caring people. I give a 5-star rating.

Reply from Viki Gates, Home Manager at Montpellier Manor

Thank you so much for your kind words. I am pleased you enjoyed your stay with us and I will ensure I share your comments with the team at Montpellier Manor.


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Review from Mark A (Son of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but extreme respect and admiration for the staff at Montpellier Manor. The environment is one of such profound love and care.
I live almost three hundred miles from my mum, but have the benefit until recent with Covid-19 of being able to visit every five to six weeks, for a full week
at a time, where I would observe extremely professional staff caring for all the residents in such a loving and compassionate manner.
The residence itself is a so well designed and modern with the feel of a five-star hotel.
I know my mother has felt completely happy with both the care and support she has received, and I would have no reservation in recommending the care home to anyone seeking a suitable residential care home.
Nothing but complete praise for the entire staff!
Further to this, my mother was complete against 'being put into a care home' though having decided that she could not care for herself, she conceded and has been delighted with the care she has received.

Reply from Sarah Bell, Acting Home Manager at Montpellier Manor

Thank you very much for your lovely review, the team here at Montpellier work so hard to deliver the best care and support within our values. We are blessed to work in such a beautiful home and be able to spend our time with residents like your mum. We do truly want every resident to live their later life well and make the most of every moment. We cherish the time we have with everyone who lives at Montpellier and do everything in our power to make every day as good as it can be. I and the team will miss your mum very much.


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Review from Ron W (Husband of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to thank all the staff in this current climate for the care, their resolve and dedication, turning up day after day to care for my wife and all the residents. I will always hold them all dear to my heart. Thank you and God Bless you all from myself and all the family.

Reply from Laura Barnsley, Home Manager at Montpellier Manor

Thank you for your supportive review. We are very proud of the team and especially at this difficult time.


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Review from Keith I (Son-in-law of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager of the home went out of her way to offer respite for my mother-in-law when we needed it most at the start of the Coronavirus lockdown. She has been a previous resident of this wonderful home and we are so pleased that she is safe and very well cared for.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your review. I am pleased that we were able to help and that you feel your mother-in-law is safe and well cared for.


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Review from Alison M (Daughter of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank the Manager as I needed to get my mam into the home for respite at very short notice. My request was dealt with in a very responsive and quick way. I was so relieved to get mam a bed in the middle of all the chaos of Coronavirus. I cannot thank the Manager enough for looking
after my mam and would highly recommend.

Reply from Gail Starling, Home Manager at Montpellier Manor

As a charity we understand the pressures and anxieties families can be under when caring for a loved one; we would always want to be able to offer any support we can both to families and their loved ones.


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Review from I T (Daughter of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was made very comfortable and was well looked after in very nice surroundings.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback which I will share with the staff team.


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Review from Margarete S (Resident) assisted by family/friend published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Montpellier Manor for 1 week for respite care. The home is fabulous, lovely rooms, the staff are caring and I felt like I was on holiday. I did not take part in any activities so I cannot comment on those. I was not entirely happy with the food, but this was my fault as I made the wrong
choices and did not tell anyone that I wanted something else. I have already booked up for September.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your feedback; we are looking forward for your next visit in September and will ensure we check with you regarding your food choices.


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Review from H O (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother stayed for a weeks respite care. She settled in well and was treated well by all the staff; made to feel safe and comfortable.
This was her fourth visit, and we're more than happy for her to return again.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your review; we are looking forward to her next visit.


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Review from Anne L (Niece of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt stayed for a week's respite care. Her stay was excellent. She was very happy with everything but the food, which she said was cold. Staff were very friendly and we were so impressed that she is booking in for a stay later in the year.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your feedback. I will monitor the temperature of the food.


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Review from G A (Daughter of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience was extremely positive, due to staff, support, ambience, activities and contact with other people in similar situations and would be happy to go again.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your feedback, looking forward to the next visit.


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Review from R T (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been surprised and pleased by how well my mother-in-law has been since she moved into Montpellier Manor. She has been treated with dignity and respect since she moved in in November 2019, but the care and companionship of staff and residents has improved her quality of life beyond all my expectations
- I cannot praise the staff enough. As a visitor, I feel welcome and am never treated with anything other than complete respect and friendliness. I could not have imagined a better home for my mother-in-law at this stage in her life.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback - your mother-in-law has settled really well.


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Review from Peter M (Nephew of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Montpellier Manor, I found to be first-class, having worked in most care homes in the area as a flooring expert, this home must be one of the best and in a great location with good parking and easy access.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback. We have two full-time Activity Co-ordinators within the home who provide a comprehensive programme.


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Review from L S (Daughter of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot speak highly enough of the care provided to my mother and the support given to me by all the staff and management.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback. I will share this with the care team.


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Review from Frank M (Son of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Montpellier Manor for 14 months. The staff uniformly treat her like family. Now she is coming to the end of her life I was concerned she may have needed to be moved to a nursing facility. The manageress of Montpellier Manor reassured me in her words 'whatever your mum needs we will
provide'. They have also supported our family.
If I could, I would give them so much more than 10 out of 10.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback. We were all part of mum's family and will sadly miss her.


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Review from L V (Daughter-in-law of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for 15 months and we are so grateful she got to live in Montpellier Manor. Mum became terminally ill very quickly and the staff have all been wonderful, their care has been very compassionate and nothing was too much trouble for them. Not only have they looked after mum so well,
they have supported the family through this difficult time too. A massive thank you to MHA for creative such caring homes.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback. It has been an honour to care for your mum.


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Review from Clare P (Daughter of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has dementia and moved into Montpellier Manor last month. He has a spacious ensuite room and really enjoys the food and variety of activities (including weekly music therapy). He also enjoys meeting residents from different floors in the Garden Cafe area, which provides a lovely space for
residents and their visitors to relax and socialise. He is looking forward to using and helping with the beautiful gardens in the Spring. All the staff are kind and patient with him. The chaplaincy is a great asset to the home and has played a big part in helping us both feel welcome. We visited several other homes before choosing this one which, in my opinion, is exceptionally good.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind words. Dad has settled in the home really well and we are looking forward to being in the garden with him soon.


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Review from Nick B (Son of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Apart from the first week, when we could not access the home due to the norovirus, everything as been excellent. The staff are absolutely fantastic, hardworking and very caring, nothing is too much trouble. They deserve much more credit than they get.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your valuable feedback; I will share with my team.


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Review from C H (Daughter of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the care home for just a month before she died in December. During her time there she was treated with care, dignity and respect. They cared for her until the end in a respectful and professional manner, always respecting her needs. Staff were professional and caring towards family
members also.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback; it was an honour caring for your mother and she is sadly missed.


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Review from D L (Son of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities are very good. The home is always kept very clean and tidy. The staff are helpful and friendly and a lot of thought has gone into individual care. The staff at the home take individual needs very seriously. The entertainment each day is fun and social. The meals are good variety and excellent
quality.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback; I will share this with my team.


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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Montpellier Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Montpellier Manor is calculated as follows: ( (373 Excellents x 5) + (53 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 435 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Montpellier Manor is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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