Montpellier Manor

46 Strait Lane, Stainton, Middlesbrough TS8 9BD
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9.8 122 Reviews
  • Montpellier Manor, Middlesbrough
Montpellier Manor on the outskirts of Stainton provides person-centred care in a purpose-built environment. Each resident will have an individual care plan and access to the Home's own Chaplain. Music Therapy, which MHA has pioneered, is available to each resident with dementia.

The Home has a café, a hair and beauty salon and landscaped gardens.

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Care Provided by Montpellier Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (85)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Montpellier Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,147 – £1,224
    • Self-Funded Residential Dementia Care £1,306 – £1,462
  • (these prices are only a guideline, please contact Montpellier Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens

Montpellier Manor Reviews (122)

Total of 122, showing 81-100
9.8

Montpellier Manor has a Review Score of 9.8 (9.825) out of 10, based on 37 reviews in the last 2 years. Over all time Montpellier Manor has 122 reviews.

Overall Experience

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Date Published

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Review from Elizabeth F (Daughter of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was happy and seemed relaxed and very well cared for by the staff. Mum is fiercely independent with her dementia and loves to be outdoors. The staff respected this, took her out and were kind, caring and compassionate with her. She looked much better for her stay and quickly transitioned back
into her home with no anxiety which indicates how well the staff cared for her physical and mental wellbeing. Delighted with how happy she was.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback; we are excited for Mum to visit again.


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Review from Mary L (Daughter of Resident) assisted by family/friend published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum said on leaving, "I hope to come back soon", "I will miss you" (to a member of staff), "Thank you for having me".
I have used the words I heard my Mum say as her respite visit will have gone from her memory, but her feelings of happiness will still be with her. Thank you Montepellier.

Reply from Gail Starling, Home Manager at Montpellier Manor

It was a pleasure to care for your Mum. Looking forward to next time.


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Review from Tracy P (Daughter of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time my mum has had to experience residential care. She and I were made to feel welcome, comfortable and confident with every aspect of our experience at Montpellier Manor. From the setting, the rooms, the staff, the attention to detail in all areas we were extremely impressed. The
management team, the kitchen team, the carers all work together to ensure every point of my mum's stay was personal to her. I couldn't be more grateful and confident to the home and team and would fully recommend for other loved ones. We will be using this home again.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback; it was amazing to meet Mum and can't wait for her next visit.


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Review from B F (Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband has mild dementia and has been a resident since November 2018 and I joined him in December 2018. We chose this MHA home because we have been active Methodists for many years. A trial stay in August 2018 had convinced us we could make this our home.
We joined in the activities as much as
possible. It was a great disappointment that the activities co-ordinator left 24/5/19 and the chaplain in June 2019. Replacements have not yet taken place.
Positions have obviously been advertised and interviews have taken place.
Monthly meetings with the manager are greatly appreciated. Menus provide frequent comment - some food is very appealing, some not and it is distressing to see so much food binned, considering the high fees we pay.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your feedback. We have now appointed two full-time Activity Coordinators.
We have also set up a monthly Food Committee to allow residents choice and input in setting up and monitoring the menus.


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Review from D J (Son of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review was held in a separate office which allowed us to discuss things openly. The discussion was very detailed and professional. The high level of care and concern for my mother was apparent. I have no concerns for her care at Montpellier Manor. The cleanliness is excellent throughout the building.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback; we are really pleased that you participated in the care review and we always encourage relatives to give feedback.


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Review from Stewart B (Son of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care given to my mother is excellent. Nothing seems to be too much trouble for them. They are very approachable, friendly and caring. The home itself is fabulous and more like a hotel than a residential home. I feel my mother is in a 'good' place and in good capable hands.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback; we are really pleased your Mother has settled.


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Review from A L (Daughter of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The potential woes associated with relocating any loved one into care is daunting. This was quickly removed by the manner the manager and staff run and operate Montpellier Manor as decorated bricks and mortar is fantastic but it would be nothing without its amazing staff and the warm, caring atmosphere
they create whilst looking after those people we love.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind words and I am pleased it has been a positive experience with the staff team's support and a warm caring atmosphere.


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Review from Sandra M (Daughter of Resident) published on 28 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Montpellier. The caring staff have been absolutely wonderful, looking after my mother’s needs. It’s a welcoming place, with everyone providing a first class service. It really stands out from the rest, not just because of the fabulous decor, and resident rooms, but for all
it does for each and every one of the residents. Food is to a high standard. There is always a variety of activities, with everyone (including family) encouraged to join in.
During the year, my mother deteriorated, to the point that she was transferred to the dementia floor, and what a wonderful place it is!
We cannot express how much the carers dedicate to everyone. We are in awe of their patience, kindness and professionalism.
Thanks to the manager for being so understanding and supportive, she has really been there for us, throughout this very difficult time.
Sadly my mother passed away, but we were blessed to be part of such a loving and inspirational home.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind words. The staff team sadly miss Mum as she brought lots of pleasure and warmth to our home, we all felt part of her family.


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Review from M H (Brother of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was resident in Montpellier Manor from June 2018 to April 2019.
He was extremely happy and well looked after. Unfortunately, my brother was very will and in and out of hospital from Jan 19 to Apr 19. The end result was for him to transfer to a home which provided nursing. During this difficult
period, the support provided by Montpellier Manor was excellent. Our experience with this home has been a very happy one.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback, we really miss your brother.


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Review from Chris S (Son of Resident) published on 21 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a massive thank you to all the staff at Montpellier Manor in Middlesbrough for the way they treated my father whilst he stayed in the home. I cannot praise the home enough for the care provided and the facilities. I would certainly recommend this home to anyone. We viewed many homes
and Montpellier Manor by far was the best and in fact, the only one that did not feel like a residential home, but more like a five-star hotel.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your feedback, we are really sad that dad is not returning to our home.


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Review from R K (Son of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in Montpellier from July 2018 to her death in on March 8th. The care she got was superb, staff were very friendly and she was treated with dignity. The home was very clean and well maintained. The only thing that annoyed Mother was dinner time being 5pm - too early. The chaplain
was so very kind to my mother, in fact the staff were kind, chatty and friendly.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback, your mum is sadly missed by all.


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Review from K G (Daughter of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was extremley nervous/frightened before coming for a week's respite. Walking in on the first day, you would have thought she was being led to the gallows. However, when we came to collect her, she was like a cheery school girl, chirpy and happy having totally enjoyed her stay. She loves the
staff and the fun, caring atmosphere. All the residents were happy which she found marvellous. All her fears have now left her and she is planning regular stays, not to give us respite but just because she loved it.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your lovely feedback, we are so happy mum loves her home.


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Review from Julie B (Daughter of Resident) published on 28 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had the privilege of being the first resident to move into Montpellier Manor eleven months ago at the age of 87 years. It was a big decision to give up her own home but it has by far, been the best decision.
Montpellier Manor can only be likened to a 5-star hotel. It is bright, clean, tastefully
decorated, beautifully furnished, has excellent facilities and well-maintained gardens which residents can spend time in during the warmer weather.
All the staff are professional, caring and dedicated to their jobs in every department. Many of the staff go above and beyond what is expected of them and it is always a pleasure to go and visit.

My mum has said that she has no regrets whatsoever about giving up her home to live at Montpellier Manor. She has a lovely room and feels well cared for and looked after. For me, it gives me peace of mind to know that she is safe and well looked after 24 hours per day. Thank you to each and everyone at Montpellier Manor.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you, to you and your mum for all the kind words that you have given the home, we are very honoured to care for your mum.


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Review from Kevin F (Husband of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Montpellier Manor.
The fabric and facilities are exceptional as one would expect of a new build but the ethos of care, friendliness and indeed love goes beyond bricks and mortar and permeates the establishment from top to bottom.
The care, attention and affection shown
to my wife during her respite stays have been impressive and effective.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback; it is a pleasure to care for your wife.


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Review from J C (Daughter of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely surroundings and caring staff.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your positive feedback. We really appreciate it.


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Review from H R (Daughter-in-law of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased to be able to get Mum in Law into Montpellier as some of the loveliest, cleanest and well-appointed care homes we have visited. Although her care was a relatively short time she did start to settle and make friends with residents and staff. Felt warm, comfortable and safe. After a very short
illness she, unfortunately, passed away as very, very poorly but the home and staff were excellent. The chaplain provided support and when asked, the home provided a lovely buffet after the funeral.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind words. We were honoured to look after your mum as she was a lovely lady and is greatly missed within the home by both staff and other residents.


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Review from Ann W (Daughter of Resident) published on 15 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Montepellier Manor last August after a stressful time looking after her in her own home. The staff were amazing supporting both her and us to help her settle in. Nothing has ever been to much trouble. They helped me find peace and quality time with my Mum something I had lost.
Sadly after a stroke this month, where the staff again acted so quickly to get her to the hospital and stayed with her until I arrived, she now has to leave the home to go into a nursing home. I will miss them all.

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Review from Alix K (Relative of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy my mother is living at Montpellier Manor. I visited so many places and this one is the very very best.
I could tell you so many excellent points for this lovely residential Montpellier and I do not have any complaints.
A big thank you to all for being so professional, kind, caring and
consistently excellent.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback; it is a pleasure to support your mum.


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Review from Patricia M (Daughter-in-law of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Unseen Heroes.


I would like to recognise the night staff at Montpellier Manor.


My mother in law doesn’t sleep very well and is quite agitated more so on a night than during the day.


The night staff are absolutely brilliant. They are so caring and comforting to my mother, she really feels

safe and secure. At times she can be quite needy, but they never tire of reassuring her and getting her a late night snack if she wants it. I really believe that these ladies love my mother in law because she is treated like their own relative.


The confidence and reassurance that we have in her care is second to none. Thank you, thank you, thank you for being such lovely carers.


Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your wonderful feedback, I will ensure the night staff receive your comments.


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Review from K G (Daughter of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb staff. Beautiful clean and a new purpose built building.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your positive feedback, we really appreciate it.


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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Montpellier Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Montpellier Manor is calculated as follows: ( (373 Excellents x 5) + (53 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 435 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Montpellier Manor is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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