Montpellier Manor

46 Strait Lane, Stainton, Middlesbrough TS8 9BD
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9.8 122 Reviews
  • Montpellier Manor, Middlesbrough
Montpellier Manor on the outskirts of Stainton provides person-centred care in a purpose-built environment. Each resident will have an individual care plan and access to the Home's own Chaplain. Music Therapy, which MHA has pioneered, is available to each resident with dementia.

The Home has a café, a hair and beauty salon and landscaped gardens.

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Care Provided by Montpellier Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 85 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (85)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Montpellier Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,147 – £1,224
    • Self-Funded Residential Dementia Care £1,306 – £1,462
  • (these prices are only a guideline, please contact Montpellier Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens

Montpellier Manor Reviews (122)

Total of 122, showing 101-120
9.8

Montpellier Manor has a Review Score of 9.8 (9.825) out of 10, based on 37 reviews in the last 2 years. Over all time Montpellier Manor has 122 reviews.

Overall Experience

  • 105
  • 12
  • 2
  • 1
  • 2

Date Published

122
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85

Review from Nicholas G (Son-in-law of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, friendly staff.
Excellent Christmas dinner.
Very warm and welcoming.
Every time I visit there is always a plan of activities in the room for the week.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback. Our first Christmas Day was amazing, I was very proud to be part of it.


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Review from Derek S (Respite Resident) assisted by family/friend published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcomed with coffees. The staff and building glow with warmth and friendship. Montpellier Manor is wonderful. During my stay I found extremely pleasant staff - you are all to be commended. Thank you for all your kindness during my visit. God bless you all. I keep searching for an excuse to return.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your lovely feedback, I will share these kind words with the team.
Looking forward to your next visit.


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Review from Alison M (Daughter of Resident) published on 26 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is currently having respite care at this fantastic home. It is like a 5 Star hotel and I am so happy that whilst I am working overseas my mum has first-rate nursing care and food in this wonderful home. Her every need is catered for in a warm and hospitable home. I cannot thank you enough!

Reply from Gail Starling, Home Manager at Montpellier Manor

It has been a pleasure meeting Mum and sharing her birthday with her.


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Review from D C (Daughter-in-law of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way.


Nothing to improve at present.


Management and staff are very approachable.


Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your feedback, your mum is such a lovely person and pleased she is at Montpellier Manor.


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Review from Stan F (Respite Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My visit was for 3 nights and therefore too short to comment in any detailed way but it was satisfactory.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your feedback for your short respite stay and we are very pleased you are both planning to move in on a permanent basis very soon.


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Review from Susan W (Daughter of Resident) published on 3 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Montpellier Manor in May. She was looked after with love, care and devotion. Nothing was too much trouble even when the family visited we were welcomed with love and always felt at home ourselves. Mum became very poorly and sadly passed away in July but we know she was cared for
with the utmost dignity, almost as if she was their own Mum. The Manager and staff are wonderful, the whole place is beautifully furnished and spotlessly clean. The rooms are bright, modern and comfortable. I would recommend this home to anybody looking to place a loved one to be cared for as you would yourself.

Reply from Gail Starling, Home Manager at Montpellier Manor

We were very honoured to have cared for your Mum, and on her passing, we have registered a star “Montpellier Manor Memorial Star” in her memory.


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Review from Nicholas T (Private Carer of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A beautiful set up akin to a 5 star hotel.
The main drawback is access to the building from the car park. The distance from the car park to get to the main door will be problematical for the residents esp in winter. Gaining access into the building and leaving can be a problem if you can't find anybody
to let you out.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your lovely comment about our set up being like a 5-star hotel. We welcome all feedback as it helps us to continually improve. Any resident with poor mobility may use the side door which can be accessed next to the car park. We are in the process of employing more staff which will also cover our activities programme.


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Review from Angela S (Daughter of Resident) published on 6 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came in to Montpellier Manor for respite care following time in hospital, she was treated with dignity and great care. The manager was very encouraging as this was Mam's first time visiting a care home and we were very apprehensive to how it would work out but she and her team of excellent
carers ensured Mam settled in very well. They followed Mam's normal daily routine allowing her to feel at ease. We will definitely return.

Reply from Gail Starling, Home Manager at Montpellier Manor

It was lovely to meet with your Mum and we are looking forward to her next visit.


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Review from Paula H (Daughter of Resident) published on 3 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is absolutely fabulous, brand new, with wonderful bedrooms and communal facilities. It provides a very relaxing environment in which to spend time whether inside the building or in the lovely garden area.
The activities on offer were a little limited during my father's stay, as there were
only a few residents at that time. This should improve in quantity and variety as numbers grow. The home would also benefit from having a member of staff stationed in the coffee bar area, as access for visitors and returning residents can be frustrating, particularly during the evenings/weekends.
Staff were friendly and keen to provide a positive experience for residents.
I was particularly impressed with the manager who was extremely helpful and professional and more than happy to go the extra mile to communicate with residents and with family members.
My father had an excellent time at the Manor and would be very happy to return should he require respite in the future.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback.
As a new home we are growing and developing daily and enhancing our activities and value for comments We have now in post two hospitability staff who oversee the Garden Café and meet and greet visitors.


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Review from Kevin W (Husband of Resident) published on 3 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent stay at a top class residential home.
My wife's range of needs as a stroke survivor were on the whole very well met by all members of staff.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback, we are looking forward to your wife’s next visit whereby we can review diet and activities with her.


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Review from Lynn C (Daughter of Resident) published on 18 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum needed respite for a few weeks and very tentatively we took her to Montpellier. We were soon at ease with the warm welcome she was given. The staff soon realised how important her daily walk was to her so made sure she had a lovely stroll every day. Her special diet needs were no trouble to the
chef who would check it was OK. As beautiful as the home is it is a secondary bonus to the staff, so welcoming, happy and caring. Lots to do there too, mum painted, did arts and crafts etc. She was kept interested and encouraged to be as independent as she could be by helping the carers. She had the help of the Chaplin that visits with emotional support again important to mum. All of us including all my aunties, uncles, cousins, mum's friends were made very welcome on visits getting together with mum in the beautiful garden or coffee lounge for a catch-up. Great place all our worries of mum going into a home disappeared we would just like to thank all the staff for your help and care.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your amazing detailed feedback.


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Review from Michelle W (Granddaughter of Resident) published on 14 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful first impression when I initially visited my grandmother.
The home manager along with my grandmother's named carer introduced themselves to me and updated me on my grandmother's progress to date within the home.
Facilities within her room were lovely, and the activities available on
a daily basis were made clear in a weekly bulletin and were all catered for dementia patients.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback.


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Review from Barbara N (Daughter of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience in getting Mam into a care home has been difficult but with the help and support from all the staff at Montpellier Manor, it's made it all the more bearable. No one wants to put your parents into a care home but this is so lovely, more like a five star hotel. Thank you.

Reply from Gail Starling, Home Manager at Montpellier Manor

It has been a pleasure to support your Mum and your family.


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Review from Susan W (Daughter of Resident) published on 29 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and professional establishment. We have chosen this Care Home for my mother as the comfort, friendliness and attentive staff make this an outstanding facility.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your feedback, we will try and encourage Mum with some different activities going forward.


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Review from Anita D (Wife of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is getting the most wonderful treatment and care in this amazing place, in stunning accommodation. All the staff cannot do enough for him, nothing is too much trouble. They are so understanding and experienced in his dementia condition, so for the first time, I am happy to leave him without
feeling guilty.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your very kind words; we are very privileged to care for your Husband.


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Review from Laura M (Relative of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nicely decorated and super staff.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your comments about the home and staff team.


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Review from Mandy H (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Montpellier Manor is perfect. The building is absolutely beautiful, clean and fit for purpose. Regular activities are carried out to stimulate the patients. The staff are so patient and caring.
We are so lucky to have found this gorgeous place for my dad.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your positive feedback.


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Review from Ben H (Grandson of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although only visiting once, I had a very pleasant visit and it was clear the staff and facilities are held to a high and lovely standard.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your feedback about the high standard of the staff team and facilities.


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Review from Catherine C (Sister of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting the home I couldn't believe how beautiful it was, the staff are all very helpful in every way. My sister seems very content being there so we are happy about that.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your very positive feedback, it has been an honour to meet your Sister.


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Review from Peter C (Brother-in-law of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Because of the newness of the home, I could not see any faults whatsoever. I have rarely come across such an opulent establishment and the title (Five Star Hotel) springs to mind. My visit ticked all the boxes below. Well done to all concerned.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your fabulous feedback.


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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Montpellier Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Montpellier Manor is calculated as follows: ( (373 Excellents x 5) + (53 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 435 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Montpellier Manor is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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