Montpellier Manor has a Review Score of 9.8 (9.825) out of 10, based on 37 reviews in the last 2 years. Over all time Montpellier Manor has 122 reviews.
Review from Dorothy A (Resident) published on 15 May 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Gail Starling, Home Manager at Montpellier Manor
Thank you for your kind words, I know it was a bit lonely to start with, but we now have several residents. I do hope you will participate in our activities programmes whenever you are ready.
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Review from Richard A (Son of Resident) published on 2 May 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Yvonne Reilly-Cooper, Area Manager at Montpellier Manor
Thank you for your very positive feedback regarding Montpellier, we are very pleased that your Mother as settled well. We hope that you will continue to enjoy having lunch at the home.
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Value for Money
The Review Score of 9.8 (9.825) out of 10 for Montpellier Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.825 for Montpellier Manor is calculated as follows: ( (373 Excellents x 5) + (53 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 435 Ratings = 4.825
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Montpellier Manor is based on 36 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 36 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 30 Jan 2019
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