Elliott House

81 Walkers Heath Road, Kings Norton, Birmingham B38 0AN
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9.9 24 Reviews
  • Elliott House, Birmingham
Elliot House provides specialist dementia care in Birmingham. The home offers a safe, relaxing and stimulating environment for all residents.

The dedicated staff work to a person centred approach, supporting the unique needs and wishes of each and every resident in a respectful and empathic manner.

The home offers a wide range of activities that residents can participate in daily.

The chef prepares meals daily from fresh and caters to diverse dietary requirements and preferences of the residents.

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Care Provided by Elliott House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Down Syndrome
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Hancox (Manager)
  • Admission Criteria
    • The service does not take new admission's on Friday, this is mainly due to not having the ability to register people with a GP.
    • Ages 60+
  • Room Information
    • Single Rooms (54)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Elliott House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £950
    • Self-Funded Residential Dementia Care £1,021 – £1,021
    • RESPITE Self-Funded Residential Care £950 – £950
    • RESPITE Self-Funded Residential Dementia Care £1,021 – £1,021

  • This is very competitive fee for the local market.
  • (these prices are only a guideline, please contact Elliott House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Elliott House is open for Visitors. 1pm-2pm & 5pm-6pm are protected meal times so please make your visiting arrangements around these times.


  • Parking

  • The home has a large carpark with allocated disability parking.


Elliott House Reviews (24)

Total of 24, showing 1-20
9.9

Elliott House has a Review Score of 9.9 (9.871) out of 10, based on 22 reviews in the last 2 years. Over all time Elliott House has 24 reviews.

Overall Experience

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Date Published

24
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5
22
2

Review from Marion L (Sister of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, we found the car given to my brother at Elliott House very good. His Alzheimers has got worse during the last three years and his behaviour can be very challenging. Staff were good to let us know when there was a problem, when he was admitted to hospital etc. My only criticism is that on several
occasions we would phone to speak to someone and calls were not always returned.

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Review from J G (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we were stressed and saddened when we had to put our dad into a care home. Thank goodness it was this care home he came to. We can't rate the staff highly enough. They are friendly and welcoming and clearly care very much about the residents. The level of care is very high. The little events
they put on are fabulous. It's a very calm, welcoming and happy atmosphere. I can't rate this care home highly enough.

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Review from Michael M (Brother of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at this home since 2020. It's always a pleasure to visit, the home is clean, fresh smelling and the staff are great. Residents have lots of activities and it's always decorated to reflect the current season. Food is freely available with regular rounds of the tea trolley,
plus biscuits, crisps, fresh fruit etc. A credit to the management.

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Review from Janet D (Daughter of Resident) published on 15 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom spent almost 3 years at Elliott House. She has recently passed and the care from the carers was fantastic. You all became part of her family. Special thanks to four staff members in particular along with everyone else. The kindness you’ve shown my mom will stay with me forever. You all played
a part in making her last years of life special. I know Mom would like me along with all her family to say Thank you for the best care and for making us all welcome into your special home.

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Review from Catherine H (Daughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Elliott House for over a year. I have always found the care excellent. She’s happy and relaxed and the carers are warm and helpful.
I feel much happier knowing she’s there and she’s ok. There’s always something happening too, singers, activities and events.
It’s nice they
have the garden and allow the local cat in too!

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Review from Robert L (Friend of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my first visit, I found Elliott House to be very clean. The staff are very friendly and efficient and caring. Would highly recommend it.

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Review from J C (Brother of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff at Elliott House are second to none, nothing is too much trouble and they are friendly and polite. They look after my sister really well and care for her. My sister would not be with us today if it wasn't for the care and attention Elliott House give her. All the staff are compassionate
and professional.

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Review from Jane M (Friend of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We love to come and visit our friend, as we are made so welcome and always offered a drink. We love to see her happy and content. Can't fault anything. Well done to all the staff for their care and commitment.

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Review from Janet M (Friend of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with my friend's treatment at Elliott House. She is very happy here. It is lovely to see how the staff interact with the residents, and there are always some activities for them to do. It's lovely to see her happy.

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Review from Amanda C (Daughter of Resident) published on 28 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home are totally awesome. My mom is a resident, and her only granddaughter graduated on Tuesday 25th, and she wasn't able to attend. The staff made the front lounge up with banners and a cake, and tea. I made up for my mom not being able to go and made her a big part of my daughter's
day. It was over and above what they needed to do, but nothing is ever too much trouble. They are all so fantastic.

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Review from Alison B (Daughter of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bringing Mum to Elliott House fifteen months ago has brought peace of mind to the whole family. She is well cared for and loved. Mum, herself, frequently expresses her appreciation of the staff and the care she receives. Her physical needs have become more challenging since she arrived, but Elliott
House have continued to provide the best possible care and we truly hope that this is now his 'home for life'. Communication with the home is excellent and visitors are always afforded a warm welcome. The building is open, light, clean and spacious, with a lovely patio and garden area. Residents are always treated with kindness and respect and provided with a wonderful programme of activities to meet all interests. Would highly recommend Elliott House.

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Review from Penny B (Daughter of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was taken in by Elliott House just prior to the pandemic. As we were unable to visit, the staff enabled us to facetime regularly. He looked happy and comfortable in his new home. As lockdown ended, a pod was created enabling us to visit one to one. They made so much effort to allow us contact
with him. The care my dad has received is excellent. There are lots of activities for all residents and regular parties for us to enjoy seeing them all. We are so pleased to have found such a caring and safe environment for him. We cannot thank all the staff enough.

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Review from F T (Daughter of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased Dad has moved to this home. He is no longer overmedicated with antipsychotic medication, only having low PRN usage. He is always up and dressed. He has personal care baths, showers and etc. despite behaviour that challenges. Carers are aware of Dad's care plan. The team are always a
step ahead when multidisciplinary care required. Excellent activity schedule. Approachable management team, able to share their theoretical approach to dementia care. I am able to relax at last.

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Review from Ellen B (Granddaughter of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier with the care my nan receives at Elliott House. She is so happy there and now happily calls it home. The staff are wonderful with her and so welcoming to me and the rest of the family.

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Review from Paulina W (Daughter of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father has received at Elliott House has been exceptional. He has been treated with respect, kindness and dignity. Residents have a choice of menu at mealtimes in a bright and airy setting. The daily activities are varied and fun. It's so reassuring to know that my father is in a safe and
caring place. Thank you.

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Review from Sharon H (Daughter of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elliot House is amazing! Mom has improved massively since moving here. The staff are all lovely and make sure Mom is involved in the activities with the other residents. I would recommend Elliot House to everyone!

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Review from Geoffrey T (Nephew of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been in care for just over a year. Her sister and my brother are more than pleased with the care she has.
Every time we go there is always a smiling face to welcome and a cup of tea and biscuits if we wish. My aunt is always happy, even though she's not too sure where she is. Thank you
for your care in looking after her.

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Review from P H (Sister-in-law of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law was clean and tidy, waiting in the dining room for her lunch. She looks happy and content. I noticed on my visit the rooms looked clean and today and Easter decorations were well presented.
Staff seem very friendly, helpful and polite, nothing was too much trouble. The home is well-managed
and staff respect each other.

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Review from Lyla B (Daughter of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom is settled and happy. The staff are always helpful and are happy to discuss any concerns. I am kept updated on any problems that occur so that we can discuss the best care for Mom.

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Review from R H (Daughter of Resident) published on 30 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been at Elliott House for nearly two years, having moved here after a really poor experience with another care home.
Whilst Dads dementia has obviously deteriorated, it’s a testament to the love and care he receives from the Care Team that he seems happy and settled in his environment.
There
is a genuine desire to ensure the residents have their best day every day, with varied activities, entertainment and social interaction with each other. There is open communication with the relatives, menus are published, and family meetings are held.
Like all Care Homes, there has been a pressure on resourcing and funding, but the team have not let this impact the quality of care given. If you are looking for a plush hotel like care home, this isn’t it, but if you are looking for a care home full of employees who are employed because they genuinely want to care for someone, and they understand dementia, then I would definitely recommend Elliott House.

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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Elliott House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Elliott House is calculated as follows: ( (231 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 263 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elliott House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Karen

Karen Hancox

Job Title: Regional Manager

Joined: 2017

My passion is dementia care and supporting people to live a fuller life while living with dementia.


I have 15 years of experience in care home Management


My qualifications are:


- Registered Managers Award level 4
- CMI Level 5 Extended Diploma in Management and Leadership.
- Train the trainer.
- Diploma in dementia care matters.


I am happy to spend time with people to explain and show the services provided at Elliott House.


Ruth

Ruth Jones

Job Title: Administrator

Joined: 2017

I have worked at Elliott House since it opened, starting with the care team and then moving to administration 5 years ago.
I am always on hand to support the families with any concerns or enquiries.


I have an NVQ level 3 in business administration, I love my role and have supported the manager for continued improvement.


Frequently Asked Questions about Elliott House

What types of Care is Elliott House registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elliott House provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Elliott House have?

There are 54 Single Rooms.

What are the Facilities & Services at Elliott House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elliott House to the centre of Birmingham?

5.3 mile(s) as the crow flies, distance by road may be significantly further.